Care Home Owned by Akari Care Ltd in Kent

to work there. Thank you for taking such good care of him; nothing was too much trouble.

close friendship with most of the staff who treated her as they would their own Mother.
Throughout the Covid epidemic where enforced isolation was in force, I received updates as to her condition and was able to talk with her by the staff's personal mobile phones, a tremendous relief as I was engaged in caring for my now deceased wife.
As time progressed my mother slowly deteriorated to such a degree that she required help with personal hygiene and feeding. All staff were particularly patient with her spend much time ensuring she was well nourished.
Her bedding, clothing were always clean irrespective of the number of accidents that occurred each day. She passed at the age of 99yrs peacefully.

like I am asking too much and are always so very kind in their approach to me and my dad and family. The longer my dad is in the home the more we feel like the staff are an extension of our family.

as me , we get on very well, we have a chat every morning. I enjoy the home cooked food and always join in with all the activities daily, I have made many friends here, I feel like we are one big family, my room is lovely I even have my own fish tank, coffee machine.

stay here. Could not ask for a better place for our dad to be at. Much appreciated, thank you again.

down.
The staff are regularly observed sitting together on their phones or talking about residents and their carers.
Most of the residents on one floor are in bed all day, with buzzers being ignored, and even out of reach of the resident, staff only going in there at meal times or pad change. (I went in to visit my friend every day at different times due to my concern about her care) bad practice and neglect was witnessed by myself and my daughter on every visit! Our 19-page complaint is currently being investigated.

keep up the good work.

appreciates it or not! Thank you for keeping my Mum safe and cared for.

with no faults or criticism.

respected if and when she chose not to. The food was of a good standard as was the cleanliness. As relatives, we were made to feel welcome and were kept properly informed of our mum's condition at every stage. The staff did an excellent job of managing our expectations and did so compassionately. Having entrusted our mum's care to Frindsbury gave us a great deal of peace of mind at a stressful time. I cannot speak highly enough of the service we had from the staff of Frindsbury Hall. Highly recommended.