Berkley Care Group in Buckinghamshire | 1 Care Home

Review of
Portobello Place
from Martin P (Son of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

My father has been at Portobello Place for nearly 3 years now; it has been just the right place for him. We have really appreciated the care and love that he has been shown over this time through various ups and downs. I feel that we are kept well informed as family on all aspects of his overall care.

Many of the staff have known Dad for some time now and it has been really heartening to see the genuine affection they have for him.

Special mention to the events team who have been great in getting Dad involved in a wide variety of day-to-day activities and trips out. The food at Portobello is really excellent and was probably the clincher for Dad when we all came for our initial visit; the catering team really do a fantastic job.

Management run a tight ship and this shows with motivated, friendly and professional staff; we are confident in and grateful for the care that Dad receives at Portobello.

Reply from Tracy Barton, Operations Manager at Portobello PlaceThank you very much for taking the time to share such kind and thoughtful feedback about your father's care at Portobello Place. It is wonderful to hear how supported both he and your family have felt over the years.
I will be sure to pass your comments on to the wider team. Feedback like this means a great deal to everyone and is a real encouragement to our staff.

Thank you again for your confidence and trust in our team.

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Review of
Portobello Place
from Janet R (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

My mother was a reluctant resident having lived alone for 100 years. Since she has been at Portobello she has blossomed. She looks ten years younger and is joining in the activities and delighting in manicures, hair dos and trips out. She has made friends of the other residents and staff. On Sunday

we celebrated her 101st birthday with the help of the staff.
Cannot speak highly enough of everyone. Nothing is too much trouble.

Reply from Tracy Barton, Operations Manager at Portobello PlaceThank you so much for your kind and uplifting feedback. It is truly heartening to hear how well your mother has settled and how she has flourished since joining Portobello Place.

Celebrating her 101st birthday was a very special milestone, and we are delighted that the team could help make the day memorable for her and your family. I will be sure to share your comments with the whole team.

Thank you again for your trust and for taking the time to let us know about your experience.

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Review of
Portobello Place
from Mark J (Friend of Resident) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

My friend, aged 96, has been a resident in Portobello Place for 2 and a half years. Ever since the current management team were put in place, everything about Portobello is 100% of what a concerned relative or friend would want. Particularly impressive are the frequency and variety of activities provided

for residents and the quality and choice of the food provided. I have never had a meal in the bistro that wasn't delicious and served by the friendliest of staff.

Reply from Cindy Alland, General Manager at Portobello PlaceThank you so much for your kind words, we really do appreciate it. Stating that everything about Portobello is 100% ! and that you are impressed with the activities provided, good food and friendly staff.

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Review of
Portobello Place
from Steve G (Son of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum is happy and well cared for. Our family are very happy with everything the home provides.

Reply from Cindy Alland, General Manager at Portobello PlaceThank you so much for your lovely review we really appreciate your kind words and continued support

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Review of
Portobello Place
from Kate M (Daughter-in-law of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

A wonderful team - from reception staff to personal carers, as a family we feel fully supported.

Not only do they care for the resident but they care for the entire family.

It's a wonderful place and the staff are always cheery

Reply from Cindy Alland, General Manager at Portobello PlaceThank you for your lovely words we are so happy that you feel fully supported as a whole family

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Review of
Portobello Place
from Kate B (Respite Resident) published on 15 December 2025 Submitted via Postal Card • Report

Overall Experience

I came to Portobello for respite care, following a hip operation, for 2 weeks. My very comfortable room was provided with a hospital bed, and nothing was too much trouble for any of the staff, who were kind, friendly, respectful, without being patronising. The food here is of hotel quality and always

nutritious. Two things I would change - my bins should be emptied daily, and the intermittent loss of water pressure on 3rd floor.

Reply from Cindy Alland, General Manager at Portobello PlaceThank you for your lovely review, we are grateful for your comments and can confirm we have resolved the matters mentioned above.

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Review of
Portobello Place
from Murray S (Son of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

My mum came here in Jan 2024. Since then, it has improved greatly - a change in management has helped enormously. The entertainment team is amazing. Food is good.

Reply from Cindy Alland, General Manager at Portobello PlaceThank you very much for your kind words, we are happy that you feel the home has improved greatly and the entertainment team are amazing !

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Review of
Portobello Place
from G M (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

A lovely home. The bedroom was really nice with pleasant views from the windows which my mother enjoyed. She stayed in Portobello Place for respite care while I was on holiday. Her visitors said that she always seemed happy and they enjoyed taking her to the bistro when they visited.

Reply from Cindy Alland, General Manager at Portobello PlaceThank you very much for your lovely review, we look forward to seeing mum in the future

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Review of
Portobello Place
from Gordon B (Son of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident for over 3 years and the care , consideration , kindness has been outstanding . All staff genuinely have a deep connection with my mother and know her on a personal level and consistently try to accomodate all her needs. Nothing seems too much trouble and they have a deep

affection for her and her welfare . Today the family visited and a member of staff went the extra mile to make our visit extra special for us and our Mother . We cannot thank the carer enough and my Mother was delighted. All the staff are wonderful and know us by name and are so welcoming

Reply from Tim Woolford, Customer Relations Manager at Portobello PlaceThank you so much for your kind and heartfelt words. It means the world to our whole team to hear how much you value the care and connection we have with your mother. Building genuine relationships with our residents and their families is at the heart of everything we do, so to know this has made such a difference is truly rewarding. We're especially pleased that your recent visit felt so special and will make sure the member of staff who went the extra mile hears your lovely feedback. Thank you again for your trust and support over the past three years. It's a privilege to care for your mother and to welcome your family as part of our home.

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Review of
Portobello Place
from S F (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Very good care in pleasant surroundings. Looked after Dad in the best way and left him to his own company when required. Activities available but not pushed as Dad wasn't always keen. Great food available in the bistro or his room which he enjoyed. Lovely room overlooking a patio which he could sit

in when sunny. Overall an enjoyable experience for someone who had only ever lived in his own home apart from National Service.

Reply from Tim Woolford, Customer Relations Manager at Portobello PlaceThank you so much for taking the time to share such kind words about your father's stay with us. We're so pleased to hear that he felt well cared for and comfortable in our home especially as this was such a significant change for him after so many years in his own home.It's lovely to know he enjoyed his room and the peaceful view of the patio, as well as the flexibility of dining either in the bistro or in his room. Our team always aims to respect each resident's preferences, so we're glad to hear that he was able to enjoy his own company while also having activities available if he wished.Your feedback means a great deal to us and will be shared with the whole team. It was truly our privilege to look after your father, even for a short time.

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Review of
Portobello Place
from Mavis T (Respite Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

I had respite care for 3 weeks during which I developed a chest infection in one lung and a bladder infection. The care at Portobello Place was consistently good. However, the laundry service did have lapses. I lost several items of clothing which didn't get labelled. These weren't recovered. The optional

services for haircuts, manicures and chiropody were much appreciated.

Reply from Tim Woolford, Customer Relations Manager at Portobello PlaceThank you for taking the time to share your feedback following your recent respite stay with us . We're pleased to learn that you found the care consistently good and that you appreciated the optional services such as haircuts, manicures, and chiropody. It's wonderful to know these contributed positively to your stay.We are, however, very sorry to learn about the challenges you experienced with the laundry service and the loss of some of your clothing. While we advise respite (short stay) residents to tag their clothing, this is certainly not the standard we aim to uphold, and your concerns have been shared with our housekeeping team so we can review and improve our labelling and tracking procedures.Please accept our sincere apologies for the inconvenience caused. Your comments are invaluable in helping us improve the overall experience for all our residents.We hope you are now feeling better and recovering well from your recent illness, and we wish you continued good health.

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Review of
Portobello Place
from David R (Son of Resident) published on 18 July 2025 Submitted via Postal Card • Report

Overall Experience

I always find the staff warm and caring and do their very best to facilitate any requests. The house and rooms are beautifully decorated and you feel at home and relaxed very quickly. My mother is content and relaxed and especially appreciates the help she receives in the bathroom. Thank you!

Reply from Priya Virdee, Customer Relations Manager at Portobello PlaceThank you for your kind and thoughtful review. It means a lot to hear that your mum feels relaxed, content, and supported, especially in those personal moments of care. We're so pleased the team's warmth is coming through, and your words will really lift their spirits.

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Review of
Portobello Place
from A D (Resident) published on 4 April 2025 Submitted via Postal Card • Report

Overall Experience

An excellent stay. I have been very well looked after and treated. Thank you very much.

Reply from Priya Virdee, Customer Relations Manager at Portobello PlaceThank you for your feedback! We're so happy to hear that you felt well cared for and had an excellent stay at Portobello Place.

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Review of
Portobello Place
from A D (Resident) published on 3 March 2025 Submitted via Postal Card • Report

Overall Experience

A very pleasant stay, comfortable at all times. Nothing too much trouble for staff.

Reply from Priya Virdee, Customer Relations Manager at Portobello PlaceThank you for your fantastic review and for rating us five stars across the board! We're so pleased you had a comfortable and enjoyable stay. Your kind words mean a lot to the team. If there's anything we can do to make your experience even better in the future, please do let us know.

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Review of
Portobello Place
from Ann H (Private Carer of Resident) published on 21 October 2024 Submitted via Postal Card • Report

Overall Experience

If you're looking for a nursing home for a family member then look no further. Portobello is the best. I've visited people in many others. Everyone looks immaculate, they are kept busy and entertained. The meals are restaurant quality. This is not God's waiting room, this is living a very good content

life with pride and dignity.

Reply from Priya Virdee, Customer Relations Manager at Portobello PlaceThank you for taking the time to share such a heartfelt and glowing review. We're thrilled to hear that you consider Portobello Place the best and that our team's dedication to care, dignity and engagement shines through. It's especially great to know you appreciate the high standards and that we're on the same page about believing good food is an essential part of a person's well-being!

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Review of
Portobello Place
from Stephen M (Friend of Resident) published on 26 September 2024 Submitted via Postal Card • Report

Overall Experience

I booked myself in for a lunch which I ate at a table in the bistro with three other residents. The bistro manager and service staff were polite, helpful and easy to talk with. It was Friday and the fish and chips and peas were delicious and beautifully cooked and presented, and the dessert, fruit pavlova,

was perfect. The table was laid with a cloth, napkins and flowers, and the whole place beautifully clean. Good conversation made this a perfect and unhurried lunch. Well done!

Reply from Priya Virdee, Customer Relations Manager at Portobello PlaceThank you so much for your wonderful review. We are delighted to hear that you had such a positive experience at our bistro and that both the food and atmosphere contributed to a pleasant and enjoyable lunch. Our team takes great pride in providing high-quality meals and it means a lot that you found the setting clean, comfortable, and conducive to good conversation. We hope to welcome you again soon!

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Review of
Portobello Place
from M W (Friend of Resident) published on 20 September 2024 Submitted via Postal Card • Report

Overall Experience

The staff are very caring and helpful. A very nice come I cannot fault it.

Reply from Jo Swerling, Customer Relations Manager at Portobello PlaceThank you for your great review, we will share your comments with the team at Portobello Place.

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Review of
Portobello Place
from Carl I (Son of Resident) published on 19 September 2024 Submitted via Website • Report

Overall Experience

Great care home. My mum was here for 7 weeks respite care, and I was very impressed by the overall care provided. Firstly, the building - this is a very modern purpose-built home, well laid out with separate floors for residents depending on their needs (floor for residents with dementia; those who

are more independent; and less independent). This is very well thought through and works well. Secondly, the food - it's very good. Varied and interesting menu, and good quality. Thirdly, the staff - Portobello seems to be able to attract good staff, who make all the difference for residents. Lastly, management - they are on-site, available, responsive, hands-on, and seem to be on top of things. Would also just mention the security - codes to enter, and when visiting my Mum late evening, I would get challenged by staff before they got to know me, which is a good sign in my view. Very good experience overall and would highly recommend.

Reply from Jo Swerling, Customer Relations Manager at Portobello PlaceWe would like to thank you very much for your excellent review based on your mothers respite stay with us recently. We will be delighted to share your wonderful comments to our great team. Thank you very much.

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Review of
Portobello Place
from Louise S (Daughter of Resident) published on 28 February 2024 Submitted via Postal Card • Report

Overall Experience

Private dining.
Absolutely fantastic service from the maintenance manager and the head chef for the private dining at such short notice.
Very much appreciated. Excellent food and great service.
Well done to these two particular members of staff.

Reply from Jo Swerling, Customer Relations Manager at Portobello PlaceThank you very much for your lovely review based on your recent private dining experience. I will thank both our chef and our maintenance manager who were able to help you. We are very lucky to have such a lovely private dining room in our beautiful home. Please feel free to book the room at any time.

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Review of
Portobello Place
from Charles V (Son of Resident) published on 12 January 2024 Submitted via Website • Report

Overall Experience

My mother, in her nineties, was a resident for over three months. She was very well cared for. Portobello Place is very clean and spacious, with excellent facilities. An extensive programme of activities is available, including several well-being options. The food is of high quality, with daily changing

menus offering lots of variety. The staff at all levels were consistently helpful, kind and friendly, attentive and on call 24 hours. My mother was very happy with her care throughout her stay. We would highly recommend.

Reply from Priya Virdee, Customer Relations Manager at Portobello PlaceThank you for taking the time to leave this wonderful review. We are so happy you and your mother were happy with the customer service and care. We will share your kind words with all our team at Portobello Place, as it is truly a group effort.

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Care Home Owned by Berkley Care Group in Buckinghamshire

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Berkley Care Group Reviews in Buckinghamshire (68)

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