Berkley Care Group in Buckinghamshire | 1 Care Home

Review of
Portobello Place
from Mavis T (Respite Resident) published on 14 August 2025

Submitted via Postal Card • Report

Overall Experience

I had respite care for 3 weeks during which I developed a chest infection in one lung and a bladder infection. The care at Portobello Place was consistently good. However, the laundry service did have lapses. I lost several items of clothing which didn't get labelled. These weren't recovered. The optional

services for haircuts, manicures and chiropody were much appreciated.

Reply from Tim Woolford, Customer Relations Manager at Portobello Place

Thank you for taking the time to share your feedback following your recent respite stay with us . We're pleased to learn that you found the care consistently good and that you appreciated the optional services such as haircuts, manicures, and chiropody. It's wonderful to know these contributed positively to your stay.We are, however, very sorry to learn about the challenges you experienced with the laundry service and the loss of some of your clothing. While we advise respite (short stay) residents to tag their clothing, this is certainly not the standard we aim to uphold, and your concerns have been shared with our housekeeping team so we can review and improve our labelling and tracking procedures.Please accept our sincere apologies for the inconvenience caused. Your comments are invaluable in helping us improve the overall experience for all our residents.We hope you are now feeling better and recovering well from your recent illness, and we wish you continued good health.

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Review of
Portobello Place
from David R (Son of Resident) published on 18 July 2025

Submitted via Postal Card • Report

Overall Experience

I always find the staff warm and caring and do their very best to facilitate any requests. The house and rooms are beautifully decorated and you feel at home and relaxed very quickly. My mother is content and relaxed and especially appreciates the help she receives in the bathroom. Thank you!

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for your kind and thoughtful review. It means a lot to hear that your mum feels relaxed, content, and supported, especially in those personal moments of care. We're so pleased the team's warmth is coming through, and your words will really lift their spirits.

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Review of
Portobello Place
from A D (Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

An excellent stay. I have been very well looked after and treated. Thank you very much.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for your feedback! We're so happy to hear that you felt well cared for and had an excellent stay at Portobello Place.

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Review of
Portobello Place
from A D (Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

A very pleasant stay, comfortable at all times. Nothing too much trouble for staff.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for your fantastic review and for rating us five stars across the board! We're so pleased you had a comfortable and enjoyable stay. Your kind words mean a lot to the team. If there's anything we can do to make your experience even better in the future, please do let us know.

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Review of
Portobello Place
from Ann H (Private Carer of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

If you're looking for a nursing home for a family member then look no further. Portobello is the best. I've visited people in many others. Everyone looks immaculate, they are kept busy and entertained. The meals are restaurant quality. This is not God's waiting room, this is living a very good content

life with pride and dignity.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for taking the time to share such a heartfelt and glowing review. We're thrilled to hear that you consider Portobello Place the best and that our team's dedication to care, dignity and engagement shines through. It's especially great to know you appreciate the high standards and that we're on the same page about believing good food is an essential part of a person's well-being!

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Review of
Portobello Place
from Stephen M (Friend of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

I booked myself in for a lunch which I ate at a table in the bistro with three other residents. The bistro manager and service staff were polite, helpful and easy to talk with. It was Friday and the fish and chips and peas were delicious and beautifully cooked and presented, and the dessert, fruit pavlova,

was perfect. The table was laid with a cloth, napkins and flowers, and the whole place beautifully clean. Good conversation made this a perfect and unhurried lunch. Well done!

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you so much for your wonderful review. We are delighted to hear that you had such a positive experience at our bistro and that both the food and atmosphere contributed to a pleasant and enjoyable lunch. Our team takes great pride in providing high-quality meals and it means a lot that you found the setting clean, comfortable, and conducive to good conversation. We hope to welcome you again soon!

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Review of
Portobello Place
from M W (Friend of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very caring and helpful. A very nice come I cannot fault it.

Reply from Jo Swerling, Customer Relations Manager at Portobello Place

Thank you for your great review, we will share your comments with the team at Portobello Place.

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Review of
Portobello Place
from Carl I (Son of Resident) published on 19 September 2024

Submitted via Website • Report

Overall Experience

Great care home. My mum was here for 7 weeks respite care, and I was very impressed by the overall care provided. Firstly, the building - this is a very modern purpose-built home, well laid out with separate floors for residents depending on their needs (floor for residents with dementia; those who

are more independent; and less independent). This is very well thought through and works well. Secondly, the food - it's very good. Varied and interesting menu, and good quality. Thirdly, the staff - Portobello seems to be able to attract good staff, who make all the difference for residents. Lastly, management - they are on-site, available, responsive, hands-on, and seem to be on top of things. Would also just mention the security - codes to enter, and when visiting my Mum late evening, I would get challenged by staff before they got to know me, which is a good sign in my view. Very good experience overall and would highly recommend.

Reply from Jo Swerling, Customer Relations Manager at Portobello Place

We would like to thank you very much for your excellent review based on your mothers respite stay with us recently. We will be delighted to share your wonderful comments to our great team. Thank you very much.

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Review of
Portobello Place
from Louise S (Daughter of Resident) published on 28 February 2024

Submitted via Postal Card • Report

Overall Experience

Private dining.
Absolutely fantastic service from the maintenance manager and the head chef for the private dining at such short notice.
Very much appreciated. Excellent food and great service.
Well done to these two particular members of staff.

Reply from Jo Swerling, Customer Relations Manager at Portobello Place

Thank you very much for your lovely review based on your recent private dining experience. I will thank both our chef and our maintenance manager who were able to help you. We are very lucky to have such a lovely private dining room in our beautiful home. Please feel free to book the room at any time.

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Review of
Portobello Place
from Charles V (Son of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

My mother, in her nineties, was a resident for over three months. She was very well cared for. Portobello Place is very clean and spacious, with excellent facilities. An extensive programme of activities is available, including several well-being options. The food is of high quality, with daily changing

menus offering lots of variety. The staff at all levels were consistently helpful, kind and friendly, attentive and on call 24 hours. My mother was very happy with her care throughout her stay. We would highly recommend.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for taking the time to leave this wonderful review. We are so happy you and your mother were happy with the customer service and care. We will share your kind words with all our team at Portobello Place, as it is truly a group effort.

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Review of
Portobello Place
from Alison M (Daughter of Resident) published on 1 December 2023

Submitted via Website • Report

Overall Experience

My dad, who has Alzheimer's, has been at Portobello Place since August having previously been in another care home for a short period of time. The difference in our experience is immeasurable from the previous home. Portobello Place has been amazing right from the start. The team worked quickly to have

my dad transferred from the previous home, they listened carefully to our concerns and put a tailored plan in place so we felt comfortable. Dad is not the easiest of people particularly given his condition, but Portobello Place have been nothing but supportive and understanding. They have worked hard to integrate Dad into the home, encouraging him to join in the fantastic array of trips and outings which he is now more readily going along to. We find the staff fantastic, so caring and kind. A big shout out to the member of staff who supports Dad at the weekend, she is just wonderful, it is easy to see how comfortable Dad is with her and also two other members of staff in particular. Thank you all for everything you do.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for entrusting us with the care of your dad, and for taking a moment to recommend us to others. It's been so lovely for us to see him settle in and we're happy that you feel the same. Your kind words are truly appreciated and have been passed on to our team. We pride ourselves in ensuring every individual receives a tailored approach and so I hope you never hesitate to let us know how we can continue to best serve your dad.

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Review of
Portobello Place
from F M (Daughter of Resident) published on 21 November 2023

Submitted via Website • Report

Overall Experience

My father has been at Portobello since January 2021. While our early experiences of the care home were extremely frustrating, we have noticed a significant improvement in the quality of care over the last 2-3 months. My father has reached the end of life stage and following a week in hospital he returned

to the home on November 6th. The staff have been wonderful to both my father and us, his daughters. They have listened to our wishes regarding our father's care, as he is not now able to make decisions for himself and we have power of attorney. He and we have been treated with respect, kindness and care. Thank you.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you so much for taking the time to write a positive review. As a new home 3 years ago, we appreciate the possible frustrations you would have experienced. But the team are delighted to hear that you have noticed the significant improvement in your father's care. Your father added a very special something to Portobello Place and it's been a delight caring for him.

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Review of
Portobello Place
from Martin P (Son of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

My father has been at Portobello Place for 8 months now; he immediately felt at home right from the start and his overall well-being has improved noticeably during his time here. It ticks so many boxes for him and for us as his family; making new friendships, having regular trips out, along with exercise

classes (Tai Chi and Qigong!) which have all helped to give him plenty to look forward to each week. The food is superb at Portobello and I know that this is another highlight of each day for him; we are able to join him for meals when we visit (we just need to let them know a little bit in advance) and is usually a real treat. There is an overall sense that the staff are wanting to do their very best for residents; there is a friendly, patient, and caring atmosphere between residents and staff; this extends throughout the home from caring staff to management. In short, Dad is extremely happy at Portobello; it's an excellent and well-run place and we are really happy that he's there.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you so much for taking the time to leave us feedback and sharing your father's experience as well as yours. We're glad that our facilities are ticking all the boxes and we truly appreciate your continuous support and trust in us. Your 5-star review has brightened our day and it serves as a constant reminder of why we love what we do!

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Review of
Portobello Place
from Sally T (Daughter of Resident) published on 12 June 2023

Submitted via Postal Card • Report

Overall Experience

Everyone has made my mum feel very welcome and comfortable.
I have been made to feel very confident that she has received the best care.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for the review. It was an absolute pleasure caring for your mum, getting to know her and the family during the stay. We're so happy to hear that you were pleased with our facilities and felt confident with the care provided at Portobello Place.

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Review of
Portobello Place
from Fiona H (Respite Resident) published on 13 April 2023

Submitted via Postal Card • Report

Overall Experience

Here for respite care, I have been able to observe whether I would like to return later as a permanent resident and the answer is yes!
I have watched and listened to the kindness shown by staff to everyone. The infinite patience and the attention to detail, always going the extra mile to help and support

their patients.
Thank you everyone!
Varied and delicious food too/interesting menu.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for the lovely review. It was a pleasure caring and getting to know you during your respite stay. We look forward to welcoming you again!

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Review of
Portobello Place
from L P (Resident) published on 13 April 2023

Submitted via Postal Card • Report

Overall Experience

This can only be a snapshot rather than a review as I have only spent three weeks here. On arrival I was immediately made to feel welcome, shown to my accommodation, the bistros, lounges and happy areas being picked out. There are plenty of helpful staff to guide if needed and I was given a copy of

the weekly calendar with all the daily activities. Between events, there is time to spend in the bistros where there is a supply of good quality food and drinks. Time is passing quickly and I am so pleased that I have become a member of Portabello.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for your kind words! We're really pleased to hear you received a warm welcome and that you have plenty of options for activities in our weekly planner. We are honoured that you have chosen Portobello Place and have become a part of our family.

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Review of
Portobello Place
from Muriel P (Daughter of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

Dad seems to have settled into life at Portobello Place remarkably quickly. My brother and I have both noticed a clear improvement in his well-being after only 3 weeks. He has been warmly welcomed into Portobello, as have we! A highlight of his first week was having Sunday lunch with all his close family.

The wonderful member of staff who looked after us so royally and we could see the absolute delight on Dad’s face to have us all there. We all loved the experience so thank you so much to the manager for arranging it. Big shout out to two other members of staff for a delicious lunch and Dad is clearly thriving from having fantastic home-cooked food, not to mention the odd alcoholic drink in the evening!

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you, Muriel, for the lovely feedback on our home. I am pleased to hear that you and the family enjoyed Dad's first fine dining experience at Portobello Place. I am also glad to hear that Dad has settled well and is enjoying the facilities in our home. All our staff aim to treat not only our residents like royalty but their relatives too. We look forward to hosting you again in the near future.

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Review of
Portobello Place
from Jonathan H (Son of Resident) published on 17 February 2023

Submitted via Postal Card • Report

Overall Experience

Great staff and support. Pleasant atmosphere, like a cruise ship, rather than a typical " care home" type. Relaxed feel and kindness. Staff seem to genuinely enjoy their work. Food looks ok and must be hard to cater for sensitive and restricted diets, but may benefit from more "comfort food" options

as well as international cuisine. Overall, an excellent experience.

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Review of
Portobello Place
from Peter H (Son of Resident) published on 13 February 2023

Submitted via Postal Card • Report

Overall Experience

Since my father has been staying at Portobello Place. I can see a great improvement in his health. We looked at a lot of homes and Portobello is one of the best. We are so glad Dad is able to stay here.
All the staff without exception are excellent. Food is very good and staff are very friendly.
My

only grumble is after, 5 pm it's difficult to get into the front door with a wait on occasion.

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you very much Peter for the wonderful review of our home. We are so pleased to hear that Dad's health has improved since being in our care. It is also lovely that you find our team to be excellent. We are so lucky to have such a wonderful and caring team.

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Review of
Portobello Place
from Anne H (Resident) published on 13 February 2023

Submitted via Postal Card • Report

Overall Experience

I have been very happy here and felt very safe. My health has improved tremendously and I feel ready to go back to my flat and cope with life there on my own. Many thanks.

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you for the lovely review of our home. I am glad that you were happy with your care during your stay with us and more importantly, you felt very safe. You are always welcome at Portobello Place even if it is just for a cuppa.

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Care Home Owned by Berkley Care Group in Buckinghamshire

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Berkley Care Group Reviews in Buckinghamshire (59)

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