Berkley Care Group in Worcestershire | 3 Care Homes

Review of
Burcot Grange Care Home
from C T (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum first arrived for respite care over the summer time. She "loves it" and has decided to stay on.
She has had a new lease of life here, making new friends and enjoyed the sociable mealtimes and activities. This is where she wants to live.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for completing a lovely review and it's so lovely to hear that mum "loves it" here and she has truly embraced life at Burcot Grange. It's been heart warming to see her thrive - she's made…read more

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Review of
Burcot Grange Care Home
from A C (Grandson of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

My grandmother spent nearly two years living at Burcot Grange, and I can't thank the team enough for the exceptional care, kindness, and compassion they showed her (and us) throughout that time.
The work you do in bringing comfort, dignity, and joy to residents in their final months and years is nothing

short of incredible. We are so grateful for everything you've done for my grandmother and for us as a family.
Thank you all - we hope to see you again sometime soon.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you so much for your kind and heartfelt message.We are truly honoured to have had the opportunity to care for your grandmother during her time at Burcot Grange. It means a great deal to our team…read more

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Review of
The Lodge at Burcot Grange
from David B (Husband of Resident) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

The 2 weeks of care were excellent. The activities my wife really enjoyed. She ate all her meals, so she must have enjoyed the food. My wife loved the staff and the care they provided. There was just a small matter of a couple of pairs of jeans missing.

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Review of
The Lodge at Burcot Grange
from David S (Husband of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

My wife has been at the Lodge for some 4 months now. It was a traumatising decision for the family. It's full time care for her but her life he is safe, warm and extremely well cared for. She now refers to and regards the Lodge as her home.
All of the staff are full of smiles and very quick to react

to any requests.
The illness of dementia is so worrying, so sad but the attitude of the Lodge staff lightens our family's load. Thank you

Reply from Kiran Chaggar-Smith, Home Admissions at The Lodge at Burcot Grange

Thank you so much for sharing your experience. It's clear that the decision to move your wife into full-time care at the Lodge was incredibly difficult and emotional for your family. Knowing that she…read more

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Review of
Burcot Grange Care Home
from Kay M (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report

Overall Experience

The quality of private and public rooms, catering, activity and the attention to each detail of my mother's care is first class.
Every member of staff is highly professional and very caring, not just the dedicated "care" team, but also housekeeping, catering, maintenance, activity, reception, administration

and management teams. Despite their hectic and challenging schedules, there is always time for a chat. Each person does more than expected to help my mother feel comfortable and secure. My mother is treated as an individual and whilst encouraged to participate in the wide ranging activity schedule, her choices are always respected.
Medical concerns, however small, are picked up, acted upon and shared with me. Any concerns I have are listened to and resolved. I feel reassured that my mother experiences the best possible care provided by excellent management and motivated individuals.
Many thanks to all the wonderful people who contribute to this excellent facility.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you so much for your thoughtful and generous feedback.We are truly grateful for your kind words and delighted to hear that your mother feels comfortable, respected, and well cared for at Burcot…read more

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Review of
Burcot Grange Care Home
from J H (Respite Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

Whilst I appreciate how much it costs to run a beautiful home like this are. I did find it was very expensive although I understand it is in line with other homes of the same quality.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for your feedback - it's truly appreciated. We completely understand your perspective regarding the cost. Maintaining a home of this standard does come with significant expenses, and we…read more

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Review of
Burcot Grange Care Home
from Alan S (Son of Resident) published on 2 July 2025 Submitted via Website • Report

Overall Experience

Absolutely everyone at Burcot is very friendly, caring, encouraging and understanding. Their passion shining through for helping and looking after the people who live there.
Issues will always arise - it is how people handle them which is key to me. When issues have arisen everyone involved throughout

the whole organisation got straight onto them and resolved - very impressively.
The range of meals is 5 star standard. The range of activities surpasses any other care home I have been involved with over the years, a wonderful mix of entertainment, body movement and for making your brain work - all in an easy going way.
Thank you to everyone at Burcot for looking after Mum.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you so much for your kind and heartfelt words. It truly means the world to all of us at Burcot to know that our care and dedication have made such a positive impact on your mum and your…read more

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Review of
The Lodge at Burcot Grange
from Debra N (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report

Overall Experience

I can not rate Burcot Lodge highly enough. They made my mums transition into the home as easy as possible. In a difficult first week they kept me completely upto date with how things were going and gave me great emotional support as well as caring for mum wonderfully. Everyone we have come into contact

with has been so helpful, friendly and caring. My daughter came with me last time and as we left said "isn't it a wonderfully peaceful place". The place was bustling and busy but still gave us that calm, warm feeling. On my first visit I was told I would know when I had found the right place for mum - they were right.

Reply from Kiran Chaggar-Smith, Home Admissions at The Lodge at Burcot Grange

Thank you so much for your heartfelt words. We're truly touched to hear how much Burcot Lodge has meant to you and your family during such an important transition. Supporting both our residents and…read more

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Review of
The Lodge at Burcot Grange
from R D (Partner of Resident) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

My husband was resident at Burcot Lodge for two and a half years. I cannot fault the care that was given to him during this period. The staff were unfailingly patient, extremely caring even including the night he died. The management are superb.

Reply from Kiran Chaggar-Smith, Home Admissions at The Lodge at Burcot Grange

Thank you so much for your kind words. We are truly touched to hear that your husband received such compassionate and dedicated care during his time at Burcot Lodge. It means a great deal to our team…read more

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Review of
Burcot Grange Care Home
from Nikki D (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

The staff at Burcot Grange were very professional and friendly. Mum had a lovely week with them and would be more than happy to return.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for taking the time to complete this lovely review. We are so pleased mum was happy with her stay and she would be welcome back anytime.

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Review of
Burcot Grange Care Home
from S S (Son-in-law of Resident) published on 5 February 2025 Submitted via Postal Card • Report

Overall Experience

Relative has been at Burcot for one year now and the care, support, dedication and kindness that all staff, both carers and other staff, have shown, has vastly improved the wellbeing of our relative. We could not have asked for more at a very difficult time for our family. It's always a pleasure to

visit Burcot and all staff make you welcome and part of the Burcot family.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you so much for taking the time to complete this wonderful review. We are so pleased your loved one is doing so well at Burcot Grange and that you, as a family, can see that too. It's always…read more

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Review of
The Lodge at Burcot Grange
from Helen V (Daughter of Resident) published on 21 November 2024 Submitted via Website • Report

Overall Experience

We were so relieved to move Mum to the Lodge from another home. The Lodge offers excellence in every way. After a relatively short settling-in period, Mum is as settled and as happy as we could hope for.
Every single member of staff from the reception/admin/marketing team, housekeeping and hospitality,

the maintenance team, the wonderful events team and of course the carers themselves actually really care.
Everyone has time to engage with the residents and their families in a warm and friendly way.
The carers are well trained and respectful. All residents are treated as individuals and their 'quirks' accommodated. Mum is always clean and well turned out which is as she'd want to be. As a family, we are involved in news/decision-making.
Huge efforts go into keeping the days lively and stimulating with excellent activities. All areas of care seem well coordinated. I think underpinning this is first-class management.
We enjoy our visits and leave with complete peace of mind.

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Review of
Burcot Grange Care Home
from Keith L (Respite Resident) published on 19 November 2024 Submitted via Postal Card • Report

Overall Experience

Was for post operative respite care.
Apart from limited response to car parking issue and getting TV remote control fixed, everything else was excellent. Nothing was too much trouble. Food was excellent, as were the facilities. Beautiful grounds encouraged me to get out on little walks to build my

strength back up. Being able to have my trial without catheter here rather then the hospital was a real bonus.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for taking the time to complete this review. We appreciate your words and feedback and so glad that your stay was able to give you the respite following your operation rather than going home…read more

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Review of
Fernhill House Care Home
from Mac C (Son of Resident) published on 23 October 2024 Submitted via Website • Report

Overall Experience

Fernhill House, complete peace of mind.
The kindness shown by the staff towards Mum and the wish to put residents at the heart of their decision-making has been key in the ease in which Mum has moved from home care to full-time residency. Fernhill House has been so positive.
The staff have cared

for Mum with real kindness, from my point of view, the customer relations manager/team really went above and beyond to accommodate us, to which we are very grateful.
The facilities reflect that of a luxurious hotel. We very much appreciate how they were so welcoming to family and friends visiting.
All her medical needs are expertly handled, keeping the family updated with kind and thoughtful words. For anyone wanting a family member to be cared for and treated with kindness and dignity, I can't express how lovely Fernhill is and would be a lovely place to go to.

Reply from Amy Leach, Customer Relations Manager at Fernhill House Care Home

Thank you for taking the time to write such a thoughtful review! I look forward to sharing it with the team.

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Review of
Fernhill House Care Home
from Clare S (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report

Overall Experience

I cannot praise Fernhill House highly enough. They have gone the extra mile to ensure my mother's first month with them has been amazing. All the staff have been very caring and absolutely nothing is too much trouble for them. I have visited Mum every 2/3 days at varying times and can fault nothing.

Am delighted that such a traumatic time has been so marvellous for us all.

Reply from Amy Leach, Customer Relations Manager at Fernhill House Care Home

Thank you for taking the time to write such a lovely review. I look forward to sharing it with the team.

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Review of
Fernhill House Care Home
from Jean V (Wife of Resident) published on 23 October 2024 Submitted via Website • Report

Overall Experience

Sadly, my husband only spent 8 days in this wonderful home. Aged 90, he had previously spent nearly 3 months of trauma, in and out of hospital with a period of home care in between. He was in a bad way, with multiple conditions, but the care he was given here was exemplary. His constant, worried frown

disappeared, as he relaxed knowing he was safe and being well cared for. He passed away peacefully, with dignity. Not only that, but the care and attention given to me and the rest of the family was way beyond the call of duty. We were only sorry that he didn't recover enough to enjoy the facilities and activities on offer. An excellent experience, at a difficult time!

Reply from Amy Leach, Customer Relations Manager at Fernhill House Care Home

Thank you for taking the time to write such a heartfelt review. It was an honour to welcome you and your family into Fernhill, even if only for a short time. I look forward to sharing your kind words…read more

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Review of
Fernhill House Care Home
from Karen B (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report

Overall Experience

My father attended for a 2-week respite, 3 days before he was due to go back home he said he wanted to stay. The home is a lovely place, it's clean and cosy. The staff and residents are always smiling. The home is surrounded by love, you can feel and see the staff really care for the residents it's

not just a job to them. The residents are fully supported by their individual needs. I can't fault the place. My father is so happy there.

Reply from Amy Leach, Customer Relations Manager at Fernhill House Care Home

We are delighted that your father is so happy here! Thank you for taking the time to leave us such a lovely review. I look forward to sharing this with the team.

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Review of
Fernhill House Care Home
from Catherine A (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report

Overall Experience

My mother has recently moved into Fernhill Heath Care Home. Both her, & the whole family have received such a lovely warm welcome from every single member of the staff there.
My mother has settled in really well thanks to the support, warmth & care that she receives. Nothing is too much trouble for

the staff & relatives are regularly updated on my mother's care.
The home is immaculately clean & facilities offered are outstanding.

Reply from Amy Leach, Customer Relations Manager at Fernhill House Care Home

Thank you for taking the time to leave this lovely review. I will pass your kind words on to the team.

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Review of
Burcot Grange Care Home
from Dell P (Resident) assisted by family/friend published on 22 October 2024 Submitted via Postal Card • Report

Overall Experience

The welcome was warm and continued during my whole visit. My guests were welcomed with the same warmth. The surroundings were uplifting and I'd be happy to return. Everyone was so kind.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for your kind words. We are so pleased that you enjoyed your stay with us and that you felt the warmth from the team here at Burcot Grange. Hopefully, we will see you again just after…read more

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Review of
The Lodge at Burcot Grange
from Janet R (Daughter of Resident) published on 17 October 2024 Submitted via Postal Card • Report

Overall Experience

Since arriving at Burcot Grange 17 years ago, my loved one has come from strength to strength. His mental health and general well being has flourished in this supportive, caring, encouraging and extremely well-led residential setting. All the staff are professional in their approach but the care staff

go above and beyond in their care for all the residents. It has been my pleasure to witness their interactions not only with my loved one but with others too. I cannot speak highly enough of all staff from receptionists, groundsmen/maintenance, kitchen staff, activity coordinators, caring staff to management. Choosing Burcot for my loved one was one of the best decisions I've ever made.

Reply from Kiran Chaggar-Smith, Home Admissions at The Lodge at Burcot Grange

Thank you for taking the time to complete this wonderful review of your loved one and how they have flourished since bring here and of the team here at Burcot Lodge who care for them as well as the…read more

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Care Homes Owned by Berkley Care Group in Worcestershire

Berkley Care Group Locations in Worcestershire (3)

Berkley Care Group Reviews in Worcestershire (275)

Burcot Grange Care Home

Burcot Grange Care Home

The Lodge at Burcot Grange

The Lodge at Burcot Grange

Burcot Grange Care Home

Burcot Grange Care Home

Burcot Grange Care Home

The Lodge at Burcot Grange

The Lodge at Burcot Grange

Burcot Grange Care Home

Burcot Grange Care Home

The Lodge at Burcot Grange

Burcot Grange Care Home

Fernhill House Care Home

Fernhill House Care Home

Fernhill House Care Home

Fernhill House Care Home

Fernhill House Care Home

Burcot Grange Care Home

The Lodge at Burcot Grange

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