Care Homes Owned by Berkley Care Group in Worcestershire

I found my stay Very beneficial & reassuring. The nursing knowledge & care was excellent, and the general care too. Nothing was too much trouble and everyone so positive and cheerful. My wellbeing on returning home was entirely due to the care I received. The room & facilities were very good. I was checked regularly and could eat in my room if necessary. The meals were good and varied

Burcot Grange is a beautiful building and environment with caring and dedicated staff. It is expensive but all private care homes are.

This care home has proved to be a most welcoming and inclusive place. I regularly visit my friend who has made this her permanent home. The staff here are excellent, treating service users with respect and dignity and catering for their individual needs. Any problems or queries visitors may have are dealt with promptly and reassurance given. The administrative staff and those coordinating activities are always keen to give the best possible experiences to the residents and are open to suggestions for new ideas to stimulate all within the care home environment.

Mum very happy in her new home. Arrived for respite last summer, and loved it so much has decided to stay on long term. Enjoys all the social events in the day. Loves her dining companions. Very kind carers.

My overally experience has been very good. I was not very happy when I first came to Burcot Grange because I had lost my husband after a long illness and none of my relatives were helping me. The staff here are all very kind and helped me through. They are all very approachable and I feel this is my home. Nothing is too much trouble and we have fun.

A truly wonderful home which we feel so privileged to have been part of. When you go to Burcot- you are part of the family and the care is just how you want your family to be cared for.

I couldn't have asked for a better start to my step dads time at Fernhill House. The staff have been absolutely brilliant in welcoming him and making him feel at home. They also make us (our family) feel at home and welcome, they are such lovely people. In fact, this is the biggest thing that stands out to me and my family, the team at Fernhill House go above and beyond in making us feel like we belong there too which is such a lovely feeling and it allows us to spend as much quality time with my step dad as we can. My step dad has been so happy in his first couple of weeks there. He really enjoys the time that the staff spend with him, they are always checking in with him and seeing if he is OK or needs anything, sometimes just stopping for a quick check in and chat which he really appreciates. For the times he likes to be quiet, he has the flexibility to go off into several fantastic different spaces (Bistro, Cinema, Lounges) or to his lovely room. It's a wonderful home, Thank you!

My husband moved into Fernhill House last week. We had been dreading him having to leave our home on a permanent basis (as I had reached a point where I was struggling both emotionally and physically to care for him at home). We needn't have worried. On the day of the move The Care Manager came to pick my husband up from home and we were greeted with the warmest of welcomes by all of the staff. Right from the start it has felt like "Home from Home". The nursing and care staff have taken time out to get to know my husband's likes and dislikes and have treated him with the utmost dignity and kindness. Family is the most important thing to my husband and it was lovely at the weekend when our family came to have afternoon tea with us and then we spent a couple of hours in one of the beautiful lounges with the grandchildren playing board games. It really is a "Home from Home".

When you enter Fernhill House you are reassured by caring staff and happy residents. Regular, varied and fun activities are on offer daily: staff have tried and tested events but constantly look for new ways to keep residents involved. Mum has particularly enjoyed the live music on offer. Moreover the level of care and genuine interaction with the residents is lovely to watch. Visiting regularly I am always moved by the dedication and kindness by all staff, whether carers, housekeepers, chefs, maintenance or admin. : all are friendly and caring. They all help mum with respect, gentleness and laughter. There is plenty of space for residents to participate in activities or, if they choose, to sit quietly. Mum's wing was recently renovated and it's just beautiful. She loves sitting by the 'fire' in the refurbished lounge. Mum settled in really quickly and whenever I call in I find her content and enjoying herself - it's truly a delightful home.

Fernhill House encompasses all that is good about care for the older generation; we are so very glad that we chose this beautiful place for our relative. The love and devotion shown to them by every single member of the team at Fernhill gives us absolute peace of mind which is crucial. From the moment you walk through the doors, you're greeted and welcomed like old friends, always offered the most beautifully-presented refreshments and generally treated like you are arriving into the bosom of a family home. There are always activities on offer for the residents to take part in, but the vibe always remains relaxed and serene for those who prefer a gentler pace. All of the residents receive a huge amount of one-to-one time from the entire team, not just the wonderful carers.....the kitchen team, for example, take time to learn what will best tempt residents' tastebuds in order to surprise and delight them. Medical care is exceptional yet discreet, allowing absolute dignity.

Each time I visit The Lodge it's always clean, staff are always friendly & helpful. Senior staff are always there to listen & deal with any issues immediately. It's extremely sad having my mother in a home but after visiting quite a few others, Burcot is by fare the best we have seen and it gives us confidence leaving Mom in your care.

Burcot Lodge is a truly wonderful home. My mum has lived there for over a year now and is very happy. I honestly cannot fault this home at all. All the staff in whichever area they work in are so caring and friendly and nothing is too much trouble for them in making sure residents and their families are cared for and supported at all times. There are lots of fun activities too. It's heartbreaking to see a loved one with dementia but The Lodge helps make this hard journey easier with their care and dedication. Thank you so much for all that you do.

Thank you all - we hope to see you again sometime soon.

The 2 weeks of care were excellent. The activities my wife really enjoyed. She ate all her meals, so she must have enjoyed the food. My wife loved the staff and the care they provided. There was just a small matter of a couple of pairs of jeans missing.

The illness of dementia is so worrying, so sad but the attitude of the Lodge staff lightens our family's load. Thank you

Many thanks to all the wonderful people who contribute to this excellent facility.

Whilst I appreciate how much it costs to run a beautiful home like this are. I did find it was very expensive although I understand it is in line with other homes of the same quality.

Thank you to everyone at Burcot for looking after Mum.

I can not rate Burcot Lodge highly enough. They made my mums transition into the home as easy as possible. In a difficult first week they kept me completely upto date with how things were going and gave me great emotional support as well as caring for mum wonderfully. Everyone we have come into contact with has been so helpful, friendly and caring. My daughter came with me last time and as we left said "isn't it a wonderfully peaceful place". The place was bustling and busy but still gave us that calm, warm feeling. On my first visit I was told I would know when I had found the right place for mum - they were right.

My husband was resident at Burcot Lodge for two and a half years. I cannot fault the care that was given to him during this period. The staff were unfailingly patient, extremely caring even including the night he died. The management are superb.