Berkley Care Group in Worcestershire | 3 Care Homes

Review of
Fernhill House Care Home
from S P (Daughter-in-law of Resident) published on 5 November 2025 Submitted via Website • Report

Overall Experience

Fernhill House encompasses all that is good about care for the older generation; we are so very glad that we chose this beautiful place for our relative. The love and devotion shown to them by every single member of the team at Fernhill gives us absolute peace of mind which is crucial. From the moment

you walk through the doors, you're greeted and welcomed like old friends, always offered the most beautifully-presented refreshments and generally treated like you are arriving into the bosom of a family home. There are always activities on offer for the residents to take part in, but the vibe always remains relaxed and serene for those who prefer a gentler pace. All of the residents receive a huge amount of one-to-one time from the entire team, not just the wonderful carers.....the kitchen team, for example, take time to learn what will best tempt residents' tastebuds in order to surprise and delight them. Medical care is exceptional yet discreet, allowing absolute dignity.

Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care HomeThank you so much for taking the time to write this lovely review. We are thrilled that you describe the care as being exceptional. Your kind words will be shared with the whole team.

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Review of
The Lodge at Burcot Grange
from David S (Son of Resident) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

Each time I visit The Lodge it's always clean, staff are always friendly & helpful. Senior staff are always there to listen & deal with any issues immediately. It's extremely sad having my mother in a home but after visiting quite a few others, Burcot is by fare the best we have seen and it gives us

confidence leaving Mom in your care.

Reply from Kiran Chaggar-Smith, Home Admissions at The Lodge at Burcot GrangeThank you so much for your kind words and heartfelt feedback.
We're truly grateful that you feel confident leaving your mum in our care - that means everything to us. It's always our aim to provide a clean, welcoming, and supportive environment, and we're so pleased to hear that you've consistently experienced this during your visits.
We understand how emotional and difficult it can be to have a loved one in a care home, and we're honoured that you chose Burcot Lodge. Knowing that all our team - have made a positive difference and are always there to listen and help is incredibly reassuring. Thank you again for your trust and support.

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Review of
The Lodge at Burcot Grange
from Jane W (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

Burcot Lodge is a truly wonderful home. My mum has lived there for over a year now and is very happy. I honestly cannot fault this home at all. All the staff in whichever area they work in are so caring and friendly and nothing is too much trouble for them in making sure residents and their families

are cared for and supported at all times. There are lots of fun activities too. It's heartbreaking to see a loved one with dementia but The Lodge helps make this hard journey easier with their care and dedication. Thank you so much for all that you do.

Reply from Kiran Chaggar-Smith, Home Admissions at The Lodge at Burcot GrangeIt's truly wonderful to hear how happy your mum is at Burcot Lodge after over a year. Your kind words about the staff - their care, friendliness, and dedication - really highlight the special atmosphere of the home. It's clear that everyone goes above and beyond to support both residents and their families, and that means so much.
We understand how difficult the journey with dementia can be, and it's deeply reassuring to know that The Lodge has helped make this time a little easier through compassionate care and engaging activities. Your appreciation means a great deal - thank you again for your heartfelt message.

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Review of
Burcot Grange Care Home
from C T (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum first arrived for respite care over the summer time. She "loves it" and has decided to stay on.
She has had a new lease of life here, making new friends and enjoyed the sociable mealtimes and activities. This is where she wants to live.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care HomeThank you for completing a lovely review and it's so lovely to hear that mum "loves it" here and she has truly embraced life at Burcot Grange. It's been heart warming to see her thrive - she's made new friends, enjoys the sociable mealtimes and activities, and has really adapted to the rhythm and warmth of the home. She's found a renewed sense of joy and belonging, she's fab!

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Review of
Burcot Grange Care Home
from A C (Grandson of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

My grandmother spent nearly two years living at Burcot Grange, and I can't thank the team enough for the exceptional care, kindness, and compassion they showed her (and us) throughout that time.
The work you do in bringing comfort, dignity, and joy to residents in their final months and years is nothing

short of incredible. We are so grateful for everything you've done for my grandmother and for us as a family.
Thank you all - we hope to see you again sometime soon.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care HomeThank you so much for your kind and heartfelt message.We are truly honoured to have had the opportunity to care for your grandmother during her time at Burcot Grange. It means a great deal to our team to know that the compassion, dignity, and comfort we strive to provide made a difference to both her and your family. Your words are deeply appreciated and will be shared with the team-they serve as a reminder of why we do what we do.We hope to see you again sometime soon, you are all always welcome.

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Review of
The Lodge at Burcot Grange
from David B (Husband of Resident) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

The 2 weeks of care were excellent. The activities my wife really enjoyed. She ate all her meals, so she must have enjoyed the food. My wife loved the staff and the care they provided. There was just a small matter of a couple of pairs of jeans missing.

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Review of
The Lodge at Burcot Grange
from David S (Husband of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

My wife has been at the Lodge for some 4 months now. It was a traumatising decision for the family. It's full time care for her but her life he is safe, warm and extremely well cared for. She now refers to and regards the Lodge as her home.
All of the staff are full of smiles and very quick to react

to any requests.
The illness of dementia is so worrying, so sad but the attitude of the Lodge staff lightens our family's load. Thank you

Reply from Kiran Chaggar-Smith, Home Admissions at The Lodge at Burcot GrangeThank you so much for sharing your experience. It's clear that the decision to move your wife into full-time care at the Lodge was incredibly difficult and emotional for your family. Knowing that she is now safe, warm, and well cared for-and that she considers the Lodge her home-must bring a great sense of comfort.Dementia is such a heartbreaking illness, but the way the Lodge team supports both residents and their families is deeply reassuring. Your words are a beautiful testament to their dedication, and I'm sure they'll be touched by your gratitude.Wishing you and your family continued strength and peace.

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Review of
Burcot Grange Care Home
from Kay M (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report

Overall Experience

The quality of private and public rooms, catering, activity and the attention to each detail of my mother's care is first class.
Every member of staff is highly professional and very caring, not just the dedicated "care" team, but also housekeeping, catering, maintenance, activity, reception, administration

and management teams. Despite their hectic and challenging schedules, there is always time for a chat. Each person does more than expected to help my mother feel comfortable and secure. My mother is treated as an individual and whilst encouraged to participate in the wide ranging activity schedule, her choices are always respected.
Medical concerns, however small, are picked up, acted upon and shared with me. Any concerns I have are listened to and resolved. I feel reassured that my mother experiences the best possible care provided by excellent management and motivated individuals.
Many thanks to all the wonderful people who contribute to this excellent facility.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care HomeThank you so much for your thoughtful and generous feedback.We are truly grateful for your kind words and delighted to hear that your mother feels comfortable, respected, and well cared for at Burcot Grange. It means a great deal to our entire team to know that their efforts are making a meaningful difference.We take great pride in providing personalised care and creating a welcoming environment where every resident feels valued and supported. Your recognition of the attention to detail and the professionalism of our staff is deeply appreciated and will be shared with the team.Thank you again for your support and trust. We're honoured to care for your mother and are always here should you need anything.

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Review of
Burcot Grange Care Home
from J H (Respite Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

Whilst I appreciate how much it costs to run a beautiful home like this are. I did find it was very expensive although I understand it is in line with other homes of the same quality.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care HomeThank you for your feedback - it's truly appreciated. We completely understand your perspective regarding the cost. Maintaining a home of this standard does come with significant expenses, and we strive to ensure that the pricing reflects the quality and experience offered. That said, we're always looking for ways to enhance value for our guests, and your comments help us do just that. We hope you still enjoyed your stay and would be delighted to welcome you back in the future.

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Review of
Burcot Grange Care Home
from Alan S (Son of Resident) published on 2 July 2025 Submitted via Website • Report

Overall Experience

Absolutely everyone at Burcot is very friendly, caring, encouraging and understanding. Their passion shining through for helping and looking after the people who live there.
Issues will always arise - it is how people handle them which is key to me. When issues have arisen everyone involved throughout

the whole organisation got straight onto them and resolved - very impressively.
The range of meals is 5 star standard. The range of activities surpasses any other care home I have been involved with over the years, a wonderful mix of entertainment, body movement and for making your brain work - all in an easy going way.
Thank you to everyone at Burcot for looking after Mum.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care HomeThank you so much for your kind and heartfelt words. It truly means the world to all of us at Burcot to know that our care and dedication have made such a positive impact on your mum and your family.We believe that compassion, teamwork, and a genuine love for what we do are at the heart of great care-and your message beautifully reflects that. We're especially grateful that you noticed the way we handle challenges and how committed everyone is to resolving them quickly and effectively.Your praise for our meals and activities is also incredibly appreciated. We put a lot of thought into creating a vibrant, engaging, and nurturing environment, and it's wonderful to hear that it's being felt and enjoyed.Thank you again for your trust and support-it's an honour to care for your mum.

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Review of
The Lodge at Burcot Grange
from Debra N (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report

Overall Experience

I can not rate Burcot Lodge highly enough. They made my mums transition into the home as easy as possible. In a difficult first week they kept me completely upto date with how things were going and gave me great emotional support as well as caring for mum wonderfully. Everyone we have come into contact

with has been so helpful, friendly and caring. My daughter came with me last time and as we left said "isn't it a wonderfully peaceful place". The place was bustling and busy but still gave us that calm, warm feeling. On my first visit I was told I would know when I had found the right place for mum - they were right.

Reply from Kiran Chaggar-Smith, Home Admissions at The Lodge at Burcot GrangeThank you so much for your heartfelt words. We're truly touched to hear how much Burcot Lodge has meant to you and your family during such an important transition. Supporting both our residents and their loved ones is at the heart of everything we do, and it's wonderful to know that you felt cared for and supported every step of the way.

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Review of
The Lodge at Burcot Grange
from R D (Partner of Resident) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

My husband was resident at Burcot Lodge for two and a half years. I cannot fault the care that was given to him during this period. The staff were unfailingly patient, extremely caring even including the night he died. The management are superb.

Reply from Kiran Chaggar-Smith, Home Admissions at The Lodge at Burcot GrangeThank you so much for your kind words. We are truly touched to hear that your husband received such compassionate and dedicated care during his time at Burcot Lodge. It means a great deal to our team to know that their efforts made a difference, especially during such a sensitive time. Your appreciation will be shared with both the staff and management-it will mean the world to them.

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Review of
Burcot Grange Care Home
from Nikki D (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

The staff at Burcot Grange were very professional and friendly. Mum had a lovely week with them and would be more than happy to return.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care HomeThank you for taking the time to complete this lovely review. We are so pleased mum was happy with her stay and she would be welcome back anytime.

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Review of
Burcot Grange Care Home
from S S (Son-in-law of Resident) published on 5 February 2025 Submitted via Postal Card • Report

Overall Experience

Relative has been at Burcot for one year now and the care, support, dedication and kindness that all staff, both carers and other staff, have shown, has vastly improved the wellbeing of our relative. We could not have asked for more at a very difficult time for our family. It's always a pleasure to

visit Burcot and all staff make you welcome and part of the Burcot family.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care HomeThank you so much for taking the time to complete this wonderful review. We are so pleased your loved one is doing so well at Burcot Grange and that you, as a family, can see that too. It's always lovely to see you and your family when you visit.

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Review of
The Lodge at Burcot Grange
from Helen V (Daughter of Resident) published on 21 November 2024 Submitted via Website • Report

Overall Experience

We were so relieved to move Mum to the Lodge from another home. The Lodge offers excellence in every way. After a relatively short settling-in period, Mum is as settled and as happy as we could hope for.
Every single member of staff from the reception/admin/marketing team, housekeeping and hospitality,

the maintenance team, the wonderful events team and of course the carers themselves actually really care.
Everyone has time to engage with the residents and their families in a warm and friendly way.
The carers are well trained and respectful. All residents are treated as individuals and their 'quirks' accommodated. Mum is always clean and well turned out which is as she'd want to be. As a family, we are involved in news/decision-making.
Huge efforts go into keeping the days lively and stimulating with excellent activities. All areas of care seem well coordinated. I think underpinning this is first-class management.
We enjoy our visits and leave with complete peace of mind.

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Review of
Burcot Grange Care Home
from Keith L (Respite Resident) published on 19 November 2024 Submitted via Postal Card • Report

Overall Experience

Was for post operative respite care.
Apart from limited response to car parking issue and getting TV remote control fixed, everything else was excellent. Nothing was too much trouble. Food was excellent, as were the facilities. Beautiful grounds encouraged me to get out on little walks to build my

strength back up. Being able to have my trial without catheter here rather then the hospital was a real bonus.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care HomeThank you for taking the time to complete this review. We appreciate your words and feedback and so glad that your stay was able to give you the respite following your operation rather than going home and having the comfort of the team around you.

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Review of
Fernhill House Care Home
from Mac C (Son of Resident) published on 23 October 2024 Submitted via Website • Report

Overall Experience

Fernhill House, complete peace of mind.
The kindness shown by the staff towards Mum and the wish to put residents at the heart of their decision-making has been key in the ease in which Mum has moved from home care to full-time residency. Fernhill House has been so positive.
The staff have cared

for Mum with real kindness, from my point of view, the customer relations manager/team really went above and beyond to accommodate us, to which we are very grateful.
The facilities reflect that of a luxurious hotel. We very much appreciate how they were so welcoming to family and friends visiting.
All her medical needs are expertly handled, keeping the family updated with kind and thoughtful words. For anyone wanting a family member to be cared for and treated with kindness and dignity, I can't express how lovely Fernhill is and would be a lovely place to go to.

Reply from Amy Leach, Customer Relations Manager at Fernhill House Care HomeThank you for taking the time to write such a thoughtful review! I look forward to sharing it with the team.

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Review of
Fernhill House Care Home
from Clare S (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report

Overall Experience

I cannot praise Fernhill House highly enough. They have gone the extra mile to ensure my mother's first month with them has been amazing. All the staff have been very caring and absolutely nothing is too much trouble for them. I have visited Mum every 2/3 days at varying times and can fault nothing.

Am delighted that such a traumatic time has been so marvellous for us all.

Reply from Amy Leach, Customer Relations Manager at Fernhill House Care HomeThank you for taking the time to write such a lovely review. I look forward to sharing it with the team.

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Review of
Fernhill House Care Home
from Jean V (Wife of Resident) published on 23 October 2024 Submitted via Website • Report

Overall Experience

Sadly, my husband only spent 8 days in this wonderful home. Aged 90, he had previously spent nearly 3 months of trauma, in and out of hospital with a period of home care in between. He was in a bad way, with multiple conditions, but the care he was given here was exemplary. His constant, worried frown

disappeared, as he relaxed knowing he was safe and being well cared for. He passed away peacefully, with dignity. Not only that, but the care and attention given to me and the rest of the family was way beyond the call of duty. We were only sorry that he didn't recover enough to enjoy the facilities and activities on offer. An excellent experience, at a difficult time!

Reply from Amy Leach, Customer Relations Manager at Fernhill House Care HomeThank you for taking the time to write such a heartfelt review. It was an honour to welcome you and your family into Fernhill, even if only for a short time. I look forward to sharing your kind words with the team.

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Review of
Fernhill House Care Home
from Karen B (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report

Overall Experience

My father attended for a 2-week respite, 3 days before he was due to go back home he said he wanted to stay. The home is a lovely place, it's clean and cosy. The staff and residents are always smiling. The home is surrounded by love, you can feel and see the staff really care for the residents it's

not just a job to them. The residents are fully supported by their individual needs. I can't fault the place. My father is so happy there.

Reply from Amy Leach, Customer Relations Manager at Fernhill House Care HomeWe are delighted that your father is so happy here! Thank you for taking the time to leave us such a lovely review. I look forward to sharing this with the team.

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Care Homes Owned by Berkley Care Group in Worcestershire

Berkley Care Group Locations in Worcestershire (3)

Berkley Care Group Reviews in Worcestershire (278)

Fernhill House Care Home

The Lodge at Burcot Grange

The Lodge at Burcot Grange

Burcot Grange Care Home

Burcot Grange Care Home

The Lodge at Burcot Grange

The Lodge at Burcot Grange

Burcot Grange Care Home

Burcot Grange Care Home

Burcot Grange Care Home

The Lodge at Burcot Grange

The Lodge at Burcot Grange

Burcot Grange Care Home

Burcot Grange Care Home

The Lodge at Burcot Grange

Burcot Grange Care Home

Fernhill House Care Home

Fernhill House Care Home

Fernhill House Care Home

Fernhill House Care Home

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