Berkley Care Group in Wiltshire | 1 Care Home

Review of
Blenheim House Care Home
from Christine J (Respite Resident) assisted by family/friend published on 2 September 2025

Submitted via Postal Card • Report

Overall Experience

The care I recieved during my 3 weeks respite stay has been quite outstanding.
All the staff have been thoughtful and considerate making my stay a happy one
Thank you for getting me back on my feet.

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

Thank you for choosing Blenheim House for your post hospital stay. We glad you felt so much better and ready to return home after your three weeks respite break with us. The team thoroughly enjoyed your company and stories. You were a wonderful guest and are welcome back any time you need us.

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Review of
Blenheim House Care Home
from Judith C (Respite Resident) published on 2 September 2025

Submitted via Postal Card • Report

Overall Experience

All staff were only too willing to help and give very helpful advice Everything was done with a cheerful attitude and a laigh - a lovely atmosphere all round. Nothing was too much trouble. (Shall miss them all!)

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

Thank you for such lovely feedback. We are so delighted that you enjoyed the time with us whilst you recovered after your spell in hospital. It was wonderful to see your progress and become well enough to return home. We look forward to welcoming you back to our social events in the coming months.

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Review of
Blenheim House Care Home
from Derek M (Respite Resident) published on 8 July 2025

Submitted via Website • Report

Overall Experience

As part of our journey to deciding when to move into a care home my wife and I jointly experienced a period of respite care in Blenheim House.
We thought the overall experience was excellent. The community atmosphere and family environment were immediately apparent as though transferred by osmosis

from all the house walls.
With residential status we were free to experience the full range of facilities and join in the varied and numerous daily wellbeing activities.
All the staff members were caring, flexible and professional in whatever circumstances they were asked to help or become involve

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

Thank you so much for taking the time to put your thoughts into words for us! We are delighted that you enjoyed your two week stay with us so much. You were wonderful guests and quickly became a big hit with all of us here at Blenheim House. We are looking forward to seeing you at our next Community Event and will be thrilled to welcome you both back when you are ready to live here with us permanently and have you as part of our Blenheim family.

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Review of
Blenheim House Care Home
from Joseph G (Resident) assisted by family/friend published on 30 June 2025

Submitted via Postal Card • Report

Overall Experience

I have been a resident at Blenheim House for a while now, however after a recent short stay in hospital I want to make the following statement. I was really welcomed 'home' and feel that my care has been good. I am supported to be as independent as I can and have made lots of new friends. A very varied

programme of activities is offered to suit people. I have a ground floor room with a patio and spend time outside in the beautiful garden.

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

We are so pleased to have you back 'home'. Its great for us all to see your recovery continuing and you were missed during your short hospital stay. Thank you for taking the time to let us know how much you enjoy life at Blenheim House and long may that continue.

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Review of
Blenheim House Care Home
from K B (Daughter of Resident) published on 20 June 2025

Submitted via Website • Report

Overall Experience

I am delighted with the care and attention given to my father. He is listened to and his preferences are accommodated.He is treated with respect and sincere kindness. He is eating very well and enjoying his glass of wine at lunchtime! He is often found in the beautiful garden reading his newspaper or

snoozing. Most of all Blenheim House has allowed me to be a daughter again and not a carer and that is priceless.

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

Thank you so much for taking the time to review Blenheim House. We love having your father living here with us, he is a gentleman and and a joy to care for. So incredibly pleasing too is the fact that you are able to have the relationship you both deserve of father/daughter and its wonderful to welcome you and your family into the home and see you spending quality, shared family time together.

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Review of
Blenheim House Care Home
from Juliana M (Respite Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

I am really happy here with a beautiful room. The staff are so good and kind. The food is excellent with varied menus. I would recommend it to anybody.

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

Thank you so much for your review and taking the time to write. We are so pleased that you feel really happy and relaxed here and I speak for everyone when I say we are so glad you chose to come and live at Blenheim House! We look forward to making many more happy memories with you and your family.

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Review of
Blenheim House Care Home
from H S (Son of Resident) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience

I find that Blenheim House fully cares for my mother in a good, kind, respectful way and keeps her occupied and well cared for. The building and surroundings are very good and well-maintained. The staff are some of the best and well well-mannered and kind. Any problems are dealt with quickly and resolved.

Blenheim House is a top-rated care home.

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

Thank you for your lovely words. We are delighted that your mother is so settled with us and really enjoying herself at Blenheim House.

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Review of
Blenheim House Care Home
from Ken B (Husband of Resident) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

We made the right choice! Continuing high quality of care, support and compassion in pleasant surroundings, excellent food. The family feel very positive about the high standards being maintained by superior nursing care and administrative staff. All members of staff are welcoming and caring 24/7. Knowing

our loved one is being so well looked after provides peace of mind for all the family. Thank you to the whole team including the enthusiastic entertainment team.

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

Thank you for taking the time to review the home. Our many departments make up a big Blenheim Team and its lovely to receive your recognition. We feel privileged to care for your wife on our dedicated nursing floor and delighted that our high quality care and support give your family peace of mind.

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Review of
Blenheim House Care Home
from Marilyn S (Wife of Resident) published on 30 April 2025

Submitted via Postal Card • Report

Overall Experience

Both my husband and I are delighted and most grateful for the happy, caring and safe environment provided at Blenheim. The staff - every single one of them - are exceptional - always a smile, nothing is too much trouble and their patience is unending. We are lucky to be part of the Blenheim family.

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

Thank you for your review and we are delighted that you are so happy at Blenheim House. We feel very privileged as a home when we are chose by a family to take care of their loved ones and we look forward to caring and creating many wonderful memories here with you.

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Review of
Blenheim House Care Home
from L H (Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

Since I became a resident at Blenheim House last November I have been very happy with the service I receive. The staff are helpful, efficient & cheerful and there is an interesting programme of activities. My husband was here for a year before he died and as I said at his funeral, we were both very

grateful for the love & care we received then.

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

Thank you for taking the time to write such a touching review. We love having you living here as part of our Blenheim House family and are delighted you got to spend such happy times with your husband whilst he was a resident here too.

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Review of
Blenheim House Care Home
from J W (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Flawless and exceeding my expectations. From my first contact with the CRM to discuss the possibility of mum moving here - she immediately put my mind at ease with her professional and kind manner. The carer team are just wonderful - each and everyone of them is so kind, caring, patient and it is very

clear they love their job, the residents and their colleagues. This culture appears very strong and seems to be a results of the team spirit and team leadership. Also huge praise to the head chef.

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

From everyone at Blenheim House, Thank you! I am delighted that your experience moving Mum in has been so positive. She is a delight to have as a resident, has settled in so well and is thriving with her new found confidence and independence and also the friends she has made since arriving.

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Review of
Blenheim House Care Home
from J D (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

As a family, we feel peace of mind that our dear mother is being cared for night and day with upmost care and dignity, with her needs catered for continuously. The team of carers and entertainment, hairdresser are so friendly and welcoming.

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

We are delighted that you feel so welcome here and that you find a warm and friendly atmosphere at Blenheim House. It is our pleasure and privilege to look after your Mum and we thank you for your lovely words.

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Review of
Blenheim House Care Home
from Margaret F (Respite Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

A kindly gentle atmosphere for most of the time. I am made to feel special - cared for. All the carers are kind and gentle - there are several outstanding ones whom I will be sad to say goodbye to when the time comes. I think one member of staff, in particular, looks very tired at times - so we must

care for him while we can. The brilliant leader in every way - kind, considerate, gentle; we are so fortunate to have his wisdom with us nearly everyday. He is so wise - so caring - so strong; I have learned many things from him - all helpful and full of warmth. It has been a privilege to know so many special people - including the kind lady who taught us all we know.

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

Thank you so much for your lovely words. We thoroughly enjoyed having you here with us for your respite stay and we hope you continue to enjoy time with family back at home.

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Review of
Blenheim House Care Home
from H S (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My Mother was looked after at Blenheim house following Chemotherapy and a fall. The care she received was exemplary, not only was her medical needs taken care of but the team at Blenheim went above and beyond to make sure she was happy and comfortable, nothing was too much trouble.
They welcomed family

and friends when visiting with open arms and warm hospitality.
My Mother has since returned to her home to live independently, without the care from the Blenheim House for three months, this would have been unthinkable.
So thank you for all your kindness, support and efforts you give each of the residents in your care and for making the transition from hospital to care home so easy, especially when so many family members are in a state of distress at a difficult time.

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

Thank you so much for your lovely words and review. We loved having Jean here with us and she was such a joy to care for. We were sorry to see her leave us but delighted with her recovery after being so terribly poorly and we wish her all the very best at home. She will always be welcome at Blenheim House.

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Review of
Blenheim House Care Home
from Bryan C (Respite Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

I was looked after well while I recovered from my knee replacement operation. The staff were available to help when I needed them. The food was marvelous. For me, the place was overly warm but I anticipated that by taking summer clothing with me!

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

Thank you for your review. It was a pleasure to have you come and stay with us during your convalescence. I know how much you enjoyed the wonderful food. Please do take up our offer to come to lunch one day! We would love to see you. Trusting you are going from strength to strength.

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Review of
Blenheim House Care Home
from Adrian M (Son of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother and father arrived at Blenheim House Care Home during November last year and were immediately made to feel welcome and part of the family. My dad died soon afterwards and the staff couldn't have been more professional and caring. The staff seem, universally, to be enthusiastic and genuine

in what they do and I know my mum is happy with all aspects of her residency, especially the food. As family visitors, we too are always made to feel welcome.

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

Dear Adrian, thank you so much for your lovely review. We were delighted to welcome your mother and father and feel privileged to continue to care for your mother. She is very much part of our Blenheim House family and we hope that we have made the last few months a little easier for her. So pleased your wider family feel welcomed and it is always a pleasure to see you all.

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Review of
Blenheim House Care Home
from Marcus C (Husband of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

Please do not be taken in by the free coffee, cakes, nice garden and the facilities on offer at this care home. The thing that was totally lacking during my wife's respite care was high quality care. My wife previously had stayed in two care homes which charged a lot less than Blenheim and the quality

of care was very high, be careful and do loads of research.

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

Dear Mr C We are very sorry to receive your review and that you have been so disappointed in the care your wife received whilst at Blenheim House last year. I can assure you that your complaint was thoroughly investigated last September, and we have tried to invite you to meet with us to share our findings and assure you of our care standards. It is unfortunate that these were declined. Residents' care is always our priority here and we can only apologise again if you did not find this to be the case at Blenheim House.

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Review of
Blenheim House Care Home
from B C (Respite Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

Good following new hip 6th November 2024. Safe, comfortable, very good care and services. Would return if and when required.

Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home

Thank you for your review, we are so glad you enjoyed your time with us.

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Review of
Blenheim House Care Home
from Gail D (Wife of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

My husband had excellent care throughout his time at Blenheim House Care Home. All staff, whatever their role, were kind, caring and respectful both to him and the family. Staff were always available to help in any way and we (family) were kept fully informed about everything.
The home has a welcoming,

friendly feel, we could visit at any time, lovely decor and gardens and good range of activities. Good example for all other homes.

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Review of
Blenheim House Care Home
from E S (Daughter of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

My mum stayed at Blenheim House for two weeks respite to enable us to go on holiday. Right from the first encounter with the customer relations manager, he was friendly, reassuring and accommodating. All the staff were a credit to the care home and couldn't have been more friendly, caring and helpful.

My mum was very content during her stay and thoroughly enjoyed the numerous activities, especially the singing. We will definitely approach Blenheim House when my mum needs future care. Many thanks to everyone working there.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

We are so pleased to have met your expectations of your mum's respite and glad that she had such a wonderful time during her stay with us. Respite stays at Blenheim House provide some much-needed breathing space for families when considering their options and we really look forward to seeing your Mum with us for her next stay!

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Care Home Owned by Berkley Care Group in Wiltshire

Berkley Care Group Locations in Wiltshire (1)

Berkley Care Group Reviews in Wiltshire (158)

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