Care Home Owned by Berkley Care Group in Leicestershire

many of the carers were extremely hardworking and dedicated, there were many times during my visits when I struggled to find any carers to respond to her needs, or any senior staff to discuss my concerns with. I had to initiate communication regarding her medical needs with the GP myself as I received no feedback from staff unless I specifically asked for it. Although I raised my concerns with the manager it took weeks to get a response and I was disappointed that I was not given the chance to discuss the issues with her at the time. As a result of my experiences, I decided to move my mum after 3 weeks at Cedar mews to a new nursing home to make sure she received safe and adequate care

the posh hotel feel. You're welcomed by a mass of professional and friendly staff every day and these are the same faces , this was really important to us with my mum having Alzheimer's we wanted her to see the same staff and she does . There is nothing this home won't do , they've accommodated my Dad visiting ,who also has Alzheimer's which has been beyond beneficial for him and so helpful to all our family . My mum has settled so well here . I did look at other homes and not one compares even marginally to Cedar Mews . We love it and most importantly my Mum loves it .

too with the same high level of compassion, understanding, support and love from all the staff which was above and beyond. Special thanks to the wonderful and supportive Admissions Manger who went the extra mile to fast-track mum's admittance at a very stressful time for the family. Mum's room was beautiful with own ensuite, facilities included onsite hairdressers, constant activities, homecooked food 'Home-from Home' in every way. Staff always had smiles and were very happy and loved their jobs. Family members very much welcomed to visit, offered drinks and freshly baked cakes! Mum hopes to visit soon for a coffee and catch-up and considering staying on a permanent basis in the future.

and support has been excellent. There is good access to medical care and advice and I feel all the staff are positive and proactive. It has been a massive relief to me to find such a fantastic source of care and support for my husband.

day but she picked him up and looked after him. My father has dementia and was very calm, happy and content at cedars. The staff, care and amenities are incredible and from start to finish it was a professional and caring experience, I can't actually express in words how happy we all are as a family . A huge thank you to everyone at The Cedars for going above and beyond you truly are all amazing .

to stay and have a meal with dad at times was lovely for him and the wider family. There are always activities and things to do for residents too.
The best thing of all about Cedar Mews Care Home however is the staff team. Everyone who we have encountered has been so helpful, friendly and caring. The team were a great help in getting dad transferred from hospital and have given us lots of support with following up medical appointments and prescriptions. Throughout his stay everyone has been absolutely lovely and welcoming - we are incredibly grateful and will miss them very much when he returns home later this week. 100% recommend Cedar Mews.

thank them enough for everything they did.

they were very considerate. He is bed bound and pleased to see that the bed was adjusted obviously to prevent bed sores. We felt that there was a very nice atmosphere (unlike many homes I have been in). Staff were very attuned into my friends needs.

helped is enormously. The facilities were excellent and the staff are a credit to the company. We are pleased we chose Cedar Mews, and we would recommend it every time.

not only was it a fantastic day for all the residents but I also had some great memories and photos from the day for me to cherish. The communication with regards to my mother is always on point and I have advised them to phone me no matter what time of day or night it is and they duly oblige, so I feel safe in the knowledge that unless they call me, my mum is happy and well cared for, which helps me sleep at night. This is also backed up every time I visit, seeing all residents being well catered for. Top-notch service all round.

have been better. Lovely empathetic staff.
Good communication on the whole as well.

Her health and well-being improved while she was there which is a testament to the staff and the high level of care she received.
Special thanks must go to the wonderful Dementia Care Manager who went above and beyond, as well as all mum's carers on Lavender Lane. Thank you so much.

at Cedar Mews, it is very professionally considered and delivered to cater for her complex personal needs. As she is very physically fit, the team have amended the care plans to adapt to her changing behaviours.
Cedar Mews has a very extensive programme of activities for those living there and the residents are encouraged to participate. These include dancing, tai chi and other physical activities, which she loves and lots of arts and crafts, which she is not so keen on, but is very well attended by others.
The dementia care manager and dementia team leader are excellent and support us incredibly well. Highly recommended as a top quality provider. We would not want her to be anywhere else.

is eating well and looked so much better." I have to thank all of the managers and the staff for being so caring and keeping Mum so well.

with them i.e. any concerns.