Berkley Care Group in Leicestershire | 1 Care Home

Review of
Cedar Mews Care Home
from J E (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

My mum initially came in for respite when we needed to move her from her home , it was the only home who was willing to help us urgently . The customer relations manager did everything she could to make sure my mum could be moved that day into Cedar, and she was. The home is beautiful , definitely more

the posh hotel feel. You're welcomed by a mass of professional and friendly staff every day and these are the same faces , this was really important to us with my mum having Alzheimer's we wanted her to see the same staff and she does . There is nothing this home won't do , they've accommodated my Dad visiting ,who also has Alzheimer's which has been beyond beneficial for him and so helpful to all our family . My mum has settled so well here . I did look at other homes and not one compares even marginally to Cedar Mews . We love it and most importantly my Mum loves it .

Reply from Joanne Hughes, General Manager at Cedar Mews Care Home

Thank you for the lovely review it really does mean a lot to know that a resident and their family feel safe and supported.

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Review of
Cedar Mews Care Home
from Mark H (Son of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

My dad stayed at Cedar Mews for respite following a stroke he received fantastic care from all carers on his floor Rosemary Walk his room was very nice clean and modern .he loved the choice of food . Thank you Cedar Mews

Reply from Joanne Hughes, General Manager at Cedar Mews Care Home

Thank you very much for the review I will ensure the team are informed and it was a privilege to care for your father and see him do so well.

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Review of
Cedar Mews Care Home
from Tracy B (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report

Overall Experience

EXCELLENT experience! Our 84 year old Mum with COPD and on oxygen 24 hours a day recently stayed for 8 week respite following a long admittance in hospital. She received the highest outstanding care and all her complex medical needs were met and just as important all her emotional and wellbeing needs

too with the same high level of compassion, understanding, support and love from all the staff which was above and beyond. Special thanks to the wonderful and supportive Admissions Manger who went the extra mile to fast-track mum's admittance at a very stressful time for the family. Mum's room was beautiful with own ensuite, facilities included onsite hairdressers, constant activities, homecooked food 'Home-from Home' in every way. Staff always had smiles and were very happy and loved their jobs. Family members very much welcomed to visit, offered drinks and freshly baked cakes! Mum hopes to visit soon for a coffee and catch-up and considering staying on a permanent basis in the future.

Reply from Joanne Hughes, General Manager at Cedar Mews Care Home

Thank you for the review it is lovely to hear and I will make sure the team are informed. It was a privilege to care for your mum whilst with us and we look forward to visiting us.

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Review of
Cedar Mews Care Home
from A R (Wife of Resident) published on 17 April 2025 Submitted via Postal Card • Report

Overall Experience

I and my husband have had the most excellent support from the staff at Cedar Mews Care Home. I had already chosen the home for respite for my husband because of it's lovely design, atmosphere, expertise and set up. However we reached a crises point and I could not have gone to a better place. Communication

and support has been excellent. There is good access to medical care and advice and I feel all the staff are positive and proactive. It has been a massive relief to me to find such a fantastic source of care and support for my husband.

Reply from Joanne Hughes, General Manager at Cedar Mews Care Home

Thank you for the review and pleased you have felt supported by all the staff at Cedar Mews.

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Review of
Cedar Mews Care Home
from Samantha H (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report

Overall Experience

I'd just like to thank all the staff and management for our treatment over the two weeks. My father was in another care home and I was told he needed to leave that day, I rang Cedars and was greeted with a wonderful member of staff that took away all my pressure, not only did she get him in the next

day but she picked him up and looked after him. My father has dementia and was very calm, happy and content at cedars. The staff, care and amenities are incredible and from start to finish it was a professional and caring experience, I can't actually express in words how happy we all are as a family . A huge thank you to everyone at The Cedars for going above and beyond you truly are all amazing .

Reply from Paul Brady, Operations Director at Cedar Mews Care Home

Thank you so much for your kind words, I am so pleased that the team at Cedar Mews were able to provide the care and support required for your father. They are a wonderful team so its no surprise to me that they went above and beyond. Once again thank you for taking the time to leave the review.

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Review of
Cedar Mews Care Home
from Claire M (Daughter of Resident) published on 14 February 2025 Submitted via Website • Report

Overall Experience

Dad stayed here for 4 weeks respite care so he could build up his strength and confidence following a stroke - and it was absolutely the right decision.
The care and facilities are excellent. The accommodation is modern, exceptionally clean, yet still homely. The food is incredible, and being able

to stay and have a meal with dad at times was lovely for him and the wider family. There are always activities and things to do for residents too.
The best thing of all about Cedar Mews Care Home however is the staff team. Everyone who we have encountered has been so helpful, friendly and caring. The team were a great help in getting dad transferred from hospital and have given us lots of support with following up medical appointments and prescriptions. Throughout his stay everyone has been absolutely lovely and welcoming - we are incredibly grateful and will miss them very much when he returns home later this week. 100% recommend Cedar Mews.

Reply from Lisajane Houldsworth, Customer Relations Manager at Cedar Mews Care Home

Thank you so much for your lovely feedback. We are so happy your father enjoyed his respite stay and is now feeling ready to get back in to life at home.

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Review of
Cedar Mews Care Home
from V C (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

Everyone is so attentive and friendly. My father is made as comfortable as being at home. He is quite happy and has everything he needs. The home is clean has lots of activities. Food is good and family can participate in everything with him, which makes him feel at home.

Reply from Lisajane Houldsworth, Customer Relations Manager at Cedar Mews Care Home

Thank you for your lovely review. We are so happy your father is enjoying his stay with us.

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Review of
Cedar Mews Care Home
from Michael W (Son of Resident) published on 22 January 2025 Submitted via Website • Report

Overall Experience

My mum was in respite for 2 weeks after Christmas.
She had a fantastic time and was welcomed by all the staff. All the activities she did were fantastic.
The staff were all so nice and my mum left with a smile on her face.
She is already booked in for another respite stay with them and I can't

thank them enough for everything they did.

Reply from Lisajane Houldsworth, Customer Relations Manager at Cedar Mews Care Home

Thank you for the lovely review, your opinions mean everything to us and help us keep to our values: live well today and thrive tomorrow.

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Review of
Cedar Mews Care Home
from Lee S (Son of Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

My mother has now been at Cedar Mews Care Home for 6 weeks so far and all the staff have made such a positive impact on my mother's health and social well being. Whenever we have contacted the home for any help or advice they have always been able to help and accommodate what is needed.

Reply from Lisajane Houldsworth, Customer Relations Manager at Cedar Mews Care Home

Thank you for your lovely feedback. We are so happy Mum enjoyed her stay and is looking to return. We look forward to seeing you both in the near future.

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Review of
Cedar Mews Care Home
from J S (Friend of Resident) published on 14 November 2024 Submitted via Postal Card • Report

Overall Experience

This was my first visit. We were greeted and made to feel that we were welcome. We were taken to our friend's room. The receptionist was very helpful as wer any staff we came into contact with. Our friend said that he was very comfortable and that everyone was brilliant. When staff came into the room,

they were very considerate. He is bed bound and pleased to see that the bed was adjusted obviously to prevent bed sores. We felt that there was a very nice atmosphere (unlike many homes I have been in). Staff were very attuned into my friends needs.

Reply from Joanne Hughes, General Manager at Cedar Mews Care Home

Thank you for the review it is important to us that everyone is made to feel welcome to the residents home.

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Review of
Cedar Mews Care Home
from A B (Daughter of Resident) published on 10 September 2024 Submitted via Postal Card • Report

Overall Experience

My mother is very well cared for. Exceptional caring staff. Keep me well informed.

Reply from Joanne Hughes, General Manager at Cedar Mews Care Home

Thank you so much for the review. It means a lot to staff that you feel reassured with the care your mother receives.

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Review of
Cedar Mews Care Home
from F Y (Cousin of Resident) published on 9 September 2024 Submitted via Postal Card • Report

Overall Experience

On visiting, over 60 miles away, I always get a friendly welcome. I find the staff helpful and very pleasant. The overall care home is the best I have ever visited. The appearance being more like a hotel.

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Review of
Cedar Mews Care Home
from S E (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report

Overall Experience

All the staff including catering, and house management presented as highly professional, very friendly, and caring. We couldn't thank all the staff enough for the support and kindness they demonstrated to myself, my sister and our Mother. The support received and the dignified way her passing was managed

helped is enormously. The facilities were excellent and the staff are a credit to the company. We are pleased we chose Cedar Mews, and we would recommend it every time.

Reply from Joanne Hughes, General Manager at Cedar Mews Care Home

Thank you for the review and means a lot to know you felt supported. The staff feel privileged to care for residents at Cedar Mews.

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Review of
Cedar Mews Care Home
from Neal D (Son of Resident) published on 8 July 2024 Submitted via Website • Report

Overall Experience

The care home is always open to families and they are very enthusiastic about family participation and as such it is always a great way to build relationships with the care staff members. Take this May for example where a boat trip was arranged where family members could attend, which I gladly did,

not only was it a fantastic day for all the residents but I also had some great memories and photos from the day for me to cherish. The communication with regards to my mother is always on point and I have advised them to phone me no matter what time of day or night it is and they duly oblige, so I feel safe in the knowledge that unless they call me, my mum is happy and well cared for, which helps me sleep at night. This is also backed up every time I visit, seeing all residents being well catered for. Top-notch service all round.

Reply from Joanne Hughes, General Manager at Cedar Mews Care Home

Thank you for the kind words and it really does mean a lot to the staff to hear you feel reassured that Mum is happy and cared for. Really pleased you enjoyed the boat trip with Mum, it is lovely to see families spending quality time with their loved ones.

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Review of
Cedar Mews Care Home
from Susan T (Daughter of Resident) published on 17 June 2024 Submitted via Website • Report

Overall Experience

Lovely home with excellent staff in every area - carers are fantastic. The activities on offer are imaginative and varied; there are lots of outings too. My mum enjoyed her time there - about 20 months. Food is good.
When it came to my mum's last few days, the care of both the family and my mum couldn't

have been better. Lovely empathetic staff.
Good communication on the whole as well.

Reply from Joanne Hughes, General Manager at Cedar Mews Care Home

Thank you for the review. It was a privilege to care for your mother here at Cedar Mews she will be missed by all here at Cedar.

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Review of
Cedar Mews Care Home
from Sophie H (Daughter of Resident) published on 2 May 2024 Submitted via Website • Report

Overall Experience

I'd like to start with a wholehearted and heartfelt thank you to all the staff at Cedar Mews. They're a truly lovely bunch of people who treat residents like friends and family.
Mum was looked after so well from the moment she moved in and each time we visited we left knowing she was safe and happy.

Her health and well-being improved while she was there which is a testament to the staff and the high level of care she received.
Special thanks must go to the wonderful Dementia Care Manager who went above and beyond, as well as all mum's carers on Lavender Lane. Thank you so much.

Reply from Joanne Hughes, General Manager at Cedar Mews Care Home

Thank you for the kind response. I will pass on your thoughts to the staff at Cedar.

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Review of
Cedar Mews Care Home
from Keith I (Son-in-law of Resident) published on 24 April 2024 Submitted via Website • Report

Overall Experience

Our family are absolutely delighted with the care that she is receiving at Cedar Mews.
Cedar Mews has a very experienced and capable staffing team, who are able to care for her dementia and Alzheimer's to the highest standards. All care homes have individual care plans, but we, the family, feel that

at Cedar Mews, it is very professionally considered and delivered to cater for her complex personal needs. As she is very physically fit, the team have amended the care plans to adapt to her changing behaviours.
Cedar Mews has a very extensive programme of activities for those living there and the residents are encouraged to participate. These include dancing, tai chi and other physical activities, which she loves and lots of arts and crafts, which she is not so keen on, but is very well attended by others.
The dementia care manager and dementia team leader are excellent and support us incredibly well. Highly recommended as a top quality provider. We would not want her to be anywhere else.

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Review of
Cedar Mews Care Home
from C H (Daughter of Resident) published on 8 April 2024 Submitted via Postal Card • Report

Overall Experience

Mum joined Cedar Mews for end-of-life care in September 2023. We took Mum for her consultation with a consultant, he couldn't believe the difference in Mum. He said:" It's a sign of a very good care home that your mum has done so well. It's a sign she's looked after extremely well, takes medication,

is eating well and looked so much better." I have to thank all of the managers and the staff for being so caring and keeping Mum so well.

Reply from Joanne Hughes, General Manager at Cedar Mews Care Home

Thank you for the review the staff feel it is a privilege to care for your Mum and lovely to hear how happy and well she is doing.

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Review of
Cedar Mews Care Home
from D P (Daughter of Resident) published on 8 April 2024 Submitted via Postal Card • Report

Overall Experience

Mum was only in Cedar Mews from October until her death in December. She was so settled and happy, however, during that time. It was lovely to see staff were always welcome and handled the death with kindness and sensitivity at the same time as being thoroughly professional. I always felt able to speak

with them i.e. any concerns.

Reply from Joanne Hughes, General Manager at Cedar Mews Care Home

Thank you for the review the staff feels it is a privilege to care for your Mum and lovely to hear how happy and well she is doing.

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Review of
Cedar Mews Care Home
from Glynn J (Son of Resident) published on 29 February 2024 Submitted via Postal Card • Report

Overall Experience

The greatest asset a company can have is its staff. Well in Cedar Mews this asset is worth its weight in gold. Cedar Mews staff and management are very friendly, extremely patient, efficient and kind. I cannot emphasise enough how excellent all the staff and management are.
I am so lucky to have found

(and looked at quite a few) a home that took such great care of my mum and that my mum has settled in so well.

Reply from Joanne Hughes, General Manager at Cedar Mews Care Home

Thank you for those kind words regarding the staff at Cedar Mews. It is a comfort to know that the family feel confident in the care given to the residents.

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Care Home Owned by Berkley Care Group in Leicestershire

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Berkley Care Group Reviews in Leicestershire (89)

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