Care Home Owned by Berkley Care Group in South Gloucestershire

items in to make it as homey as possible.

of humour.
The building is excellent and very well designed. The food is 5 stars. Although my mother doesn't take part in activities, the energy put into keeping residents entertained is superb.
In the early days, one criticism would have been poor administration but this has improved noticeably since Kay took over that area.
Thank you to all the staff for doing such a great job.

In fact his his friends have remarked about this "when can I move in". Many emails from me to his friends around the world, now know about Badminton Place.

our satisfaction.
A bottle of scent in a box that I brought in & put in drawer by the bed a week or so ago has disappeared.

long term stay.

the good work.

party to remember, for which he and our family are extremely grateful. We as a family are so pleased that he is comfortable and well cared for in this super establishment, and once again I cannot thank all the staff enough for their support and understanding in helping Dad adjust to his new environment.

staff member even came to work early, to ensure all clothes were labeled and put away. I have no doubt, I have the best care home for my cousin and the look of joy on her face when she arrived confirmed that. Thank you all so much.

least 10 managers have left since my mums care started and the few good staff they've had have all left. Don't be fooled by the looks of the home. The care is disgusting and boarding on inhumane.

dealt with them professionally and speedily. The food is excellent, surroundings very comfortable and the staff are kind and caring.

to residents is top of the scale.

staff on duty to help. This has worried me and impacted on my expectations of my friend being looked after and heightened my anxiety of the unknown however I can truly say that, whilst still a little nervous and apprehensive, I have seen lots of new faces and long-standing staff throughout the home. (Not where they are usually as staff have been moved around). Everyone is always busy but staff and the new management always manage to find the time to chat with me, even if it feels like a quick hello. It is refreshing and reassuring to see the manager out and about chatting to residents and visitors and hugging staff! The home is starting to feel homely and relaxed. Thank you.

by the management's help in setting up the two-week care, especially providing a recliner chair to make his visit possible. The staff are all welcoming and helpful and I am very grateful to them for looking after him, and me so well.

for all your hard work, it was much appreciated.

general cleanliness of rooms and lifts was poor. Food and especially management are very hit and miss, (too many chiefs). Three stars!

I find their proactive approach to my friend's needs a definite asset in an industry where so many others are left unattended and neglected.
This care home, by other standards, sets the bar very high, yes costly but I don't think you can put a price on a loved one's health and care. Keep up the great work.