St Anne's

60 Durham Road, Islington, London N7 7DL
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9.6 67 Reviews
  • St Anne's, London
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Care Provided by St Anne's

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Anidora Ion (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)
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St Anne's Reviews (67)

9.6

St Anne's has a Review Score of 9.6 (9.622) out of 10, based on 12 reviews in the last 2 years.
Over all time St Anne's has 67 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Anne's
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Total of 67, showing 21-40
Review from C C (Daughter of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home did not have a manager for over six months, and with the new manager in place now, hopefully, things will move forward. Food can be varied a little, especially for residents with specific dietary requirements. My mother is always having mashed potatoes, perhaps exploring something else
as an alternative. I would like to highlight this care home provides good, engaging activities with their residents and trips outside of the care home. This is very important for my mother's well-being. Please keep this up!
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Review from J T (Son of Resident) published on 15 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family's overall experience has been positive. All the residents we have seen in passing have seemed happy and healthy with plenty to do.
Would recommend the facility to anyone and everyone who is currently looking for a place for a loved one.
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Review from Maureen G (Wife of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is excellent at St Anne's. My husband has been here six months plus, and the staff are excellent.
I felt I have support from the staff as well, and if I have any problems/or my family have, we know that we can come and talk to the staff.
I highly recommend the care home.
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Review from Wendy S (Granddaughter of Resident) published on 17 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, since Nan went into St Annes. Covid hit, and there was a long time when she didn’t see anyone. This is not a criticism of the home, and her 99th birthday was in the thick of the pandemic. The staff were so kind and went over and above to help her celebrate as we were not allowed in the
home. Since then, she has also celebrated her arranged her 100th birthday when once again, the team arranged a wonderful party, which we were able to attend. Thank you, St Annes
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Review from F B (Son of Resident) published on 14 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All nursing staff very caring, approachable and friendly on phone calls and visiting. Nothing seems to be much trouble for them, this also applies to management. I would recommend St Anne's to anyone who may be in my position and would benefit from my experience.
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Review from G W (Son-in-law of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is such a great comfort to know that my mother-in-law is in the best hands possible. All the staff have treated her with dignity and respect. No request is too small or too much trouble. Now as she is nearing the end of her life, I know that the staff will continue to support her and tend to her
every need. Me and my family owe them so much.
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Review from Helena Q (Daughter of Resident) published on 11 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in long term care in St Anne's and is now nearing the end of her life. Throughout this time, the staff have been invaluable to her care. Their professionalism and dedication to making her as comfortable as possible are second to none. They have shown such compassion and always find
time to make her smile. Nothing is too much trouble. They're always on hand to answer all my queries and allay any fears that arise. I honestly don't know how I'd manage without them, particularly now during these difficult times. They truly are all angels!
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Review from William D-M (Resident) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My answers to the boxes tell you almost everything.
However, it was a unique experience and that will stay in my memory forever.
The patience, kindness and concern were beyond anything I have previously experienced.
A wonderful nursing home staffed by wonderful, dedicated people.
I miss them now
and will continue to do so.
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Review from Dawn G (Daughter of Resident) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has received kind, considerate and professional care from all staff during her recuperation stay.
They all display a high level of training and compassion in their treatment of the residents and their visiting families.
The medical response to any issues that crop up is dealt with promptly
and explained to my Mum in a straightforward way.
Thank you to everyone involved at St Anne's for the wonderful, caring and friendly way you have looked after my mum.
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Review from Carole C (Sister-in-law of Resident) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A year ago, just as the Covid19 lockdown restrictions struck, my 'brother in law' was the victim of assault and transferred to St Anne's Care Home after hospitalisation. His lonely partner of 50-years was able to talk on the phone every day with him. The staff at St Anne's have been exemplary in facilitating
this connection. We too in Ireland, unable to visit them, were treated with the same courtesy by St Anne's Staff, and able to converse with him. In the past few months, she deteriorated from feelings of increased isolation; her one constant was the phone call to him, where his physical and emotional needs have been dealt with such great kindness and expertise. In February 2021, she was involved in a catastrophic house fire; she was airlifted to a specialist hospital but died four days later. When we broke the news to our dear brother-in-law, the nurses were there. Finally, he was able to watch her funeral on the big screen in St Anne's...
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Review from Kathleen T (Sister of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went to visit my brother, and he looked so happy when I saw him and so well. The staff are amazing and do such a tremendous job. I met two wonderful ladies who I want to say a big thank you for the way you look after my brother so well. I know I won’t have to worry about him at all, thanks to all
at St Anne’s.
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Review from Eileen E (Daughter of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are phenomenal! We are very happy that our father has a place there. In these Covid times, they have done all they can to make sure we have contact with our father, and to keep us updated with regards to any changes in his health conditions. He doesn't engage in the activities offered, but
the staff take time to sit with him (if he feels to engage!), make sure he is okay, and address his needs. They know his personality and his moods so can tell us when he has good or bad days. I am very reassured that he is well looked after, and I tell everyone who asks after him that he is in a lovely and caring nursing home!
Thank you to all the staff at St Anne's Nursing Home.
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Review from Ian S (Cousin of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have always been pro-active, keeping me informed of any issues arising. They have also always answered any queries that I have. I am very reassured that my cousin is in safe hands. Admin staff, carers and nursing staff are all excellent.
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Review from Brenda G (Daughter of Resident) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently passed in St Anne’s, she was cared for by the lead care coordinator (worth her weight in gold) and her marvellous caring team. She has led her team through some of the darkest months imaginable during this pandemic, keeping all the residents safe and well cared for. Communicating
with families via telephone and FaceTime to keep families updated about the care of their loved ones. They looked after the residents as if they were their own family, under the guidance of her. When my mother passed, she, together with my mum's main carer and nursing staff on the second floor were amazing, along with the whole team.
I will be forever grateful to the lead care coordinator and her team of amazing staff, putting the residents before themselves and their families, with love, kindness and compassion.
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Review from Chris P (Nephew of Resident) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I felt that I should make a review after not being able to visit the care home since the covid-19 outbreak.
At all times I have been updated and informed of my aunt's health and well-being, I regularly take parcels to her each week, and I am greeted with great enthusiasm and kindness from the staff,
especially one lady who always goes out of her way to keep me informed of my aunt's condition. She gives me regular updates by telephone as my aunt can't hear me on her mobile, and takes the time to find out her needs and pass them on to me.
Once again, thank you to all the staff at St Anne's, I can sleep well at night knowing that my aunt is in such great hands.
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Review from Sean R (Son of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Leaving my mum in a care home was obviously a difficult decision for me and brothers, the biggest issues being the quality of care and the issue surrounding trust. After initially visiting St Anne's our concerns were soon alleviated, myself and my family visit my mum often so we are able to have first-hand
experience of the care shown not only towards my mum but all of the patients at St Anne's.
In particular, myself and my family would like to say a huge thank you in particular to the lead care coordinator but all staff in general for keeping us regularly updated on my mum's health and wellbeing and for taking such good care of mum. We would highly recommend St Anne's to any family that find themselves in the same position as us and hope this review can help people when making a very difficult decision.
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Review from Annie O (Daughter of Resident) published on 1 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My experience with lead care worker responsible for my dad's care was not great at all. However, another care worker was awesome, friendly, helpful and extremely understanding. He restored my faith with regards to St Anne's Nursing Home and staff. He apologised for their behaviour, passed on my details
to the relevant person following my Dads death, allowing me to deal with my Dads funeral arrangements. He also contacted the home manager, who was also very understanding, friendly, helpful and apologetic for their behaviour when she contacted me to discuss my experience. After speaking to the home manager and the newer carer worker, I know that St Anne's has a very good team in charge who are dedicated to offering the best possible care for our loved ones, especially in this awful time with the ongoing pandemic. I would recommend this nursing home, and I would like to thank the home manager and the newer carer for the wonderful service they offer. They are definitely a credit to the nursing home. Thank you.
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Review from Wendy H (Niece of Resident) published on 5 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been very helpful during these difficult times. I have been unable to visit but have seen my Uncle on a FaceTime call and can see he is well nourished and clean-shaven. Vaccinations for Covid 19 appear to be underway so I am hoping to visit in the spring.
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Review from Janet G (Mother of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the staff very helpful. It is so reassuring when phone calls are returned promptly. The home is very clean but its best asset is the friendly caring staff. It is so reassuring to see my mother.
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Review from Robert L (Partner of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are extremely friendly and helpful, not just to my partner but also to me - their good humour really does make life easier.


During the pandemic, I have not been able to visit as often as I normally would so it is an enormous relief to know that my partner is being well cared for in

my absence (though I do phone her every day).
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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for St Anne's is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.899 for St Anne's is calculated as follows: ( (126 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 139 Ratings = 4.899
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.723 Points relating to the number of positive Reviews for St Anne's is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 12 Positive Reviews ÷ 13 = 0.923
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Anne's to verify any information. View our terms and conditions. St Anne's has an Basic Service - more info.