St Anne's

All the staff are extremely friendly and helpful, not just to my partner but also to me - their good humour really does make life easier.

During the pandemic, I have not been able to visit as often as I normally would so it is an enormous relief to know that my partner is being well cared for in my absence (though I do phone her every day).

On the day I visited my relative I was treated by the staff with the greatness of friendliness and courtesy. I selected my options in accordance with what I witnessed on that day and from speaking to my relative and witnessing his contented state of mind.

Whilst it is difficult to review the premises etc. I can state that the home is pro-active in keeping the family up to date in relation to my mother's health and mental health. When speaking with my mother and other family members everyone is more than satisfied with the attention, care and food etc she has received over the shut-down period. It is important to us all that she is safe, cared for and secure.

Our aunt moved to St Anne’s from hospital at the end of February this year. The nurse and carers were very kind and caring as my aunt found it difficult to settle at first due to her dementia. Our aunt became fond of the carers quite quickly, which was a good sign as she would always let us know if she didn’t like someone and this was not the case at St Anne’s, she always greeted them with a smile and held their hands. All the carers made a point of speaking to our aunt and taking time to make sure she was happy and comfortable. We visited often initially and the staff were always friendly and welcoming to us. Unfortunately, our visits have been cut short by COVID and we haven’t seen our aunt since the middle of March. We have been able to have some video calls which were lovely. We are so grateful for the care and support provided by St Anne’s over this difficult time, knowing that our aunt is safe and well looked after. Thank you.

This home has managed very well during the pandemic. I am very happy that my mother is in such a wonderful home. I brought in shopping to my mother. I social distanced when talking to the home. The home and the team did a wonderful job. They observed that I was psychologically missing my mother and actually supported me, with full PPE, to see my mother who is bed-bound. I was so grateful and happy and Mum looked very well!

Staff and management manage relationships with relatives in a professional manner. They look after my friend very well, she is very happy in St Anne's, she always talks about the activities and staff interaction whenever I come to see her.

Everything here is brilliant.

I’m really happy my friend is here at St Anne’s.

My brother is very happy and content.

I always have a pleasant experience whenever visiting. The staff, from the reception and administration, through to the nursing and care staff are friendly and helpful. The residents seem to be well cared for.

I am happy my mum is in St Anne's, she is in a safe place as I am away from this country. It's a very nice, staff all very good, clean place - management very supportive. Carers are well knowledged.

My aunt really likes this nursing home because the carers and nurses are very helpful. They are very good at understanding her needs even though she can't speak clearly. They have very good management and staff.

I am really pleased with the care my brother is receiving. Everyone is looking after him so well. He seems very contented. Thank you all.

I thank all the staff at St Anne's care home for all the splendid work they do, and how well my sister is looked after.

I am happy that my partner is well cared for St Anne's.

Facilities are good, clean and well looked after.

The staff have always shown high standards of professionalism and compassionate care. Problems have been dealt with in a timely and sensitive fashion. I have always been kept fully informed of developments in my mother's condition and notified promptly if there has been any need for action. Given the often difficult circumstances in which all of St Anne's staff carry out their tasks, I am amazed by their resilience and empathy. The peace of mind generated by each visit is priceless.

I am really pleased with the care that my mother is receiving. The staff are kind and caring, always with a smile. Her accommodation is nice and clean very well kept. The whole building has a warm friendly feel about it.

All staff we met were courteous and engaging with our friend, whilst being very professional. The accommodation was clean, well appointed and did not smell. Hurrah to the staff and managers. Please keep this quality up.

My friend, a lovely and sometimes difficult man, is supported by responsible and caring staff. He, possibly, feels that his dignity as a human being is more respected in St Anne's than at any previous period of his life. On his behalf, I thank the staff. It is a matter of regret that staff pay does not reflect the importance of their work.