Seabrooke Manor Care Home

Lavender Place, Ilford IG1 2BJ
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7.8 112 Reviews
  • Seabrooke Manor Care Home, Ilford
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1200 – £2000
  • Self-Funded Nursing Care: £1200 – £2000
  • Self-Funded Nursing Dementia Care: £1200 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £2000
  • RESPITE Self-Funded Nursing Care: £1200 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1200 – £2000

These prices are only a guideline, please contact Seabrooke Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Seabrooke Manor Ltd

Person in charge

  • Ewelina Mouania (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996

Room Information

  • Single Rooms (120)
Are you the Owner/Manager of Seabrooke Manor Care Home? View your Advertising Options

Seabrooke Manor Care Home Reviews (112)

7.8

Seabrooke Manor Care Home has a Review Score of 7.8 (7.769) out of 10, based on 1 reviews in the last 2 years.
Over all time Seabrooke Manor Care Home has 112 reviews.

Overall Experience
  • 60
  • 42
  • 8
  • 2
  • 0
Date Published
  • 112
  • 0
  • 0
  • 1
  • 111
Reviewer Connection to Seabrooke Manor Care Home
  • 36
  • 27
  • 7
  • 7
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 112, showing 41-60
Review from Ruth M (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad received good care here and was well looked after.
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Review from Tina P (Daughter of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Seems to be a very happy home with caring and funny staff.
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Review from Lauren P (Granddaughter of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant and friendly team. Always happy to help and lovely to see my nan happy and at home!
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Review from Lisa A R (Daughter of Resident) published on 23 May 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother was placed at this home on 19 March. I visited her on 5 April and was shocked to discover she had NOT been showered or bathed since admission! I immediately showered her myself and raised my concerns. Staff were defensive, with one saying "oh, but we asked if she wanted assistance". Assistance
to do what? Read a book? Make a cup of tea? I did not specify what type of assistance was offered and so my 92-year-old mother was left unwashed for over two weeks! Staff policy is, surely, to at least offer washing facilities. I'm very disappointed. This, coupled with the constant smell of urine in the house, the lack of staff (only a few good ones are there) and noticeable lack of cleanliness of glasses, means I will ensure my mother never returns. It seems Redbridge are closing the good homes and leaving these ones. There were a few good staff members who seemed to make Mum's time there "okayish", but I will not be returning her there anytime soon. Very disappointing.
Reply from Clare Sheehan, Careline Advisor at Seabrooke Manor Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are very sorry that your Mother’s experience was not what it should be. Following your concerns raised, the management team carried out a full investigation and relayed our findings to you via letter on 23 April 2018. Since that time we have continued to engage with our Residents to ensure we listen to their needs fully, and the staff team are receiving training and mentoring in their roles as carers to ensure they deliver the best possible care for all our Residents. Staffing levels in the home are continually monitored and reviewed and we increase the levels depending on the needs of our Residents. The cleanliness of the home is monitored closely and we endeavour to ensure it is kept clean and free from malodors at all times.

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Review from S C (Sister-in-law of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care and attention to residents is very good. The food looks good and they get regular meals and snacks.
A couple of staff could show a bit more empathy but on the whole, very good.
Reply from Clare Sheehan, Careline Advisor at Seabrooke Manor Care Home

Thank you for your review, and I’m happy to hear that your Sister in law is receiving good care in the home and she is enjoying the food. Your comments are extremely important to us and our Residents’ health and wellbeing is our absolute priority. I will discuss your concerns regarding some of the staff and feed this back to the team at the home to ensure that this is rectified. Once again thank you for your review it will help us continually improve our service that Residents and relatives receive.

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Review from Malcolm B (Husband of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
All the time food is cold and no good. Sometimes in bed all day.
Need staff please and care in the home.
Reply from Clare Sheehan, Careline Advisor at Seabrooke Manor Care Home

Thank you for your review. I am sorry to hear that you are not satisfied with the care your wife is currently receiving in the Home. I have discussed your concerns regarding the food with the Chef and he will continue to monitor the food. I have also discussed your comments with the team regarding the amount of time your wife spends in bed to identify if this is her wishes. The levels of staff on the Unit are continually monitored and reviewed and we increase the levels depending on the needs of our Residents. I would like to invite you to a care review over the next two weeks at which we will involve the chef and the unit manager at your earliest convenience. Once again thank you for your review it will help us continually improve our service that our Residents and relatives receive.

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Review from M P (Son of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My dad is in for respite care so his experience is different to others. He is getting regular physio sessions several times per week. The food is mediocre and not very nutritional.
The nurses and carers are helpful and attentive.
Reply from Clare Sheehan, Careline Advisor at Seabrooke Manor Care Home

Thank you for your review. I am pleased and happy to hear that the Nurses and the Carers are attentive to your Father’s needs. Your comments are extremely important to us and our Residents’ health and wellbeing is our absolute priority. I will discuss your concerns with regards to the food with the Chef to ensure that the food is good quality and nutritious. Once again thank you for your review, it will help us continually improve our service that our Residents and relatives receive.

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Review from Paula H (Niece of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so glad I went to the open day. It was such a lovely day. Staff are so lovely and friendly, everyone is so happy there. My aunty had a great time dancing and singing. The food was lovely and the wine was as well.
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Review from S W (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time we visit, my mum appears to be happy and well looked after. We're happy in the knowledge that she is safe and secure.
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Review from Valerie J (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum seems very happy and well cared for. She enjoys her activities and we are told that she joins in when she can.
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Review from H R (Son of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and support for my mother is very good. Very glad I found this home as my mother has settled in nicely and is very comfortable. I appreciate all the support provided thus far and look forward to the continued good service.
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Review from Victor S (Son of Resident) published on 26 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just like to say mum has never been so happy and clean, as she lived on her own before coming to you in September 2017.
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Review from M Q (Friend of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, always helpful and cooperative.
Good - care - medical.
Pleasant surroundings.
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Review from Gordon H (Son of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied that Mum is getting very good care. Although she tends not to make a fuss I know she would tell me if she was not happy during her period of respite. I have been visiting most days over the past 3 weeks and have seen nothing to cause me concern about Mum's wellbeing. All staff I have
encountered have been caring and considerate. I would definitely recommend Seabrooke Manor to others in similar circumstances!
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Review from J D (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seabrooke Manor Care Home has provided excellent care to my dad for over three years. The home itself is well run, clean and the food is good and varied and the gardener keeps the grounds lovely. The staff are exceptionally caring and all in all, this is a very nice nursing home where the staff understand
the resident's needs. My dad is aggressive and shouts a lot they deal with him calmly and professionally.
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Review from Linda H (Sister of Resident) published on 17 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home is very satisfactory and well kept. Staff are helpful.
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Review from Michelle P (Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle and auntie came to stay for two weeks and they were very happy with all the staff. They liked the food and the way they were treated. Thank you so much for looking after my uncle and auntie.
Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. I'm so glad to hear that your uncle and auntie enjoyed their stay with us and hope that they will come and stay with us for some more respite care.

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Review from Linda M (Daughter of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was in another care home for approx 4 years, they found dad's Dementia very challenging and he was left mostly, days on end and very dirty due to incontinence as they said dad refused personal care.
Seabrooke Manor - When he arrived there they treated him respectfully and with kindness, humour
and in a friendly atmosphere. I never had to ask them to clean him, he was never dirty. They always talked to me about his care plan and treated me as kindly as they treated my dad. Thank you to the manager and her team, they are incredible.
Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Susan B (Daughter of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very well cared for and I cannot complain about anything. She will be coming back to stay for respite and I know she will look forward to seeing the friendly and caring staff again, also the friends she has made with the residents.
Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. I'm so glad to hear that your Mum enjoyed her stay with us and made friends with the staff and residents, hope she will visit us again soon for some respite care.

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Review from Keith D (Nephew of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my Aunty came into the home a couple of years back we were very glad.
The management and staff are the best I've seen and I've worked in care for over 20 years.
All the staff are polite, helpful and have can do attitudes.
Every time we came there was always tea and biscuits.
All the staff are
passionate about their work.
Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Current Review Score: 7.8 (7.769)

Overview of Review Score

The Review Score of 7.8 (7.769) out of 10 for Seabrooke Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Seabrooke Manor Care Home is calculated as follows: ( (9 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.042 Points relating to the number of positive Reviews for Seabrooke Manor Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 1 Positive Reviews ÷ 24 = 0.042
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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