Seabrooke Manor Care Home

My mother, who is Hindu and Asian, was reluctant to take respite due to ill health but despite no other residents being of her background, she has found herself feeling well looked after. Even though she does not speak English and communication is difficult, the staff are very good with her and manage to engage with her. Thank you to all the staff at Seabrook Manor.

Dad received good care here and was well looked after.

Seems to be a very happy home with caring and funny staff.

Brilliant and friendly team. Always happy to help and lovely to see my nan happy and at home!

My mother was placed at this home on 19 March. I visited her on 5 April and was shocked to discover she had NOT been showered or bathed since admission! I immediately showered her myself and raised my concerns. Staff were defensive, with one saying "oh, but we asked if she wanted assistance". Assistance to do what? Read a book? Make a cup of tea? I did not specify what type of assistance was offered and so my 92-year-old mother was left unwashed for over two weeks! Staff policy is, surely, to at least offer washing facilities. I'm very disappointed. This, coupled with the constant smell of urine in the house, the lack of staff (only a few good ones are there) and noticeable lack of cleanliness of glasses, means I will ensure my mother never returns. It seems Redbridge are closing the good homes and leaving these ones. There were a few good staff members who seemed to make Mum's time there "okayish", but I will not be returning her there anytime soon. Very disappointing.

A couple of staff could show a bit more empathy but on the whole, very good.

Need staff please and care in the home.

The nurses and carers are helpful and attentive.

I'm so glad I went to the open day. It was such a lovely day. Staff are so lovely and friendly, everyone is so happy there. My aunty had a great time dancing and singing. The food was lovely and the wine was as well.

Every time we visit, my mum appears to be happy and well looked after. We're happy in the knowledge that she is safe and secure.

Mum seems very happy and well cared for. She enjoys her activities and we are told that she joins in when she can.

The care and support for my mother is very good. Very glad I found this home as my mother has settled in nicely and is very comfortable. I appreciate all the support provided thus far and look forward to the continued good service.

Just like to say mum has never been so happy and clean, as she lived on her own before coming to you in September 2017.

Pleasant surroundings.

I am satisfied that Mum is getting very good care. Although she tends not to make a fuss I know she would tell me if she was not happy during her period of respite. I have been visiting most days over the past 3 weeks and have seen nothing to cause me concern about Mum's wellbeing. All staff I have encountered have been caring and considerate. I would definitely recommend Seabrooke Manor to others in similar circumstances!

Seabrooke Manor Care Home has provided excellent care to my dad for over three years. The home itself is well run, clean and the food is good and varied and the gardener keeps the grounds lovely. The staff are exceptionally caring and all in all, this is a very nice nursing home where the staff understand the resident's needs. My dad is aggressive and shouts a lot they deal with him calmly and professionally.

The home is very satisfactory and well kept. Staff are helpful.

My uncle and auntie came to stay for two weeks and they were very happy with all the staff. They liked the food and the way they were treated. Thank you so much for looking after my uncle and auntie.

Seabrooke Manor - When he arrived there they treated him respectfully and with kindness, humour and in a friendly atmosphere. I never had to ask them to clean him, he was never dirty. They always talked to me about his care plan and treated me as kindly as they treated my dad. Thank you to the manager and her team, they are incredible.

Mum has been very well cared for and I cannot complain about anything. She will be coming back to stay for respite and I know she will look forward to seeing the friendly and caring staff again, also the friends she has made with the residents.