Seabrooke Manor Care Home

Lavender Place, Ilford IG1 2BJ
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7.8 112 Reviews
  • Seabrooke Manor Care Home, Ilford
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1200 – £2000
  • Self-Funded Nursing Care: £1200 – £2000
  • Self-Funded Nursing Dementia Care: £1200 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £2000
  • RESPITE Self-Funded Nursing Care: £1200 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1200 – £2000

These prices are only a guideline, please contact Seabrooke Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Seabrooke Manor Ltd

Person in charge

  • Ewelina Mouania (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996

Room Information

  • Single Rooms (120)
Are you the Owner/Manager of Seabrooke Manor Care Home? View your Advertising Options

Seabrooke Manor Care Home Reviews (112)

7.8

Seabrooke Manor Care Home has a Review Score of 7.8 (7.769) out of 10, based on 1 reviews in the last 2 years.
Over all time Seabrooke Manor Care Home has 112 reviews.

Overall Experience
  • 60
  • 42
  • 8
  • 2
  • 0
Date Published
  • 112
  • 0
  • 0
  • 1
  • 111
Reviewer Connection to Seabrooke Manor Care Home
  • 36
  • 27
  • 7
  • 7
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 112, showing 61-80
Review from Geraldine O (Daughter of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly and take good care of my father. The place is always clean and tidy.
Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from M H (Son of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professionally operated home by caring members of staff within facilities that are well maintained, clean and spacious. Activities, themes and patient wellbeing is part and parcel of the care given to residents. Nurses too are caring and responsive to needs.


Well done and thank you.

Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from M W (Son of Resident) published on 31 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The family are more than happy with the level of care and commitment shown by the staff.
Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from Carol F (Daughter of Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For the first few months, I kept asking for certain things to be done for mum - eg hair, finger nails, chiropodist. Unfortunately, this often wasn't done. However, recently this is much improved. Hopefully, it will stay this stay this way.
Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Leslie R (Son of Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the staff tried very hard to make the service users happy and comfortable. They all showed remarkable patience and resilience. My father was not an easy person to get along with or to care for. Despite his refusals to get out of bed the staff never stopped trying. They all tried to do their best
for him. Despite his awkwardness towards everybody, we think that deep down he really liked all the staff.
Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Lynda C (Niece of Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind staff who have looked after my uncle very well.
Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from Kathleen W (Daughter of Resident) published on 14 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the care which you gave to my mother for the last 2 months of her life (she passed away yesterday). It was so nice to think that she was well looked after and such nice friendly caring staff.
The unit manager of Norman House is a very lovely person but then again all of you were. I
would not hesitate to recommend your home to anyone.
I know that she was difficult towards the end.
Thank you.
Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from S W (Granddaughter of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been in respite for a month we have found the care to be really good and have no worries about the care that my nan has received. She seems to be happy eating the food, breakfast, lunch and dinner.
Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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  • Care / Support
  • Cleanliness
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Review from Colin M (Son of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are respectful and warm and very caring with my dad.
Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from T C (Sister of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has received excellent care in the nursing section. She has always been treated with dignity and respect by a dedicated and understanding team of nurses and carers.
Reply from Simone Berkeley, Customer Service Advisor at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Jean C (Wife of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks very much to all the staff of Roman House for looking after my husband for the past 20 years. I know at times he would be very difficult to let you carry out the tasks, but never the less you look after him well.
Thanks once more and God bless you all and keep up the good work.
Reply from Simone Berkeley, Customer Service Advisor at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from A H (Grandson of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very nice and caring care home. My gran was very well looked after in her final weeks of life.
The staff and management were excellent in trying their best to help my gran.
The home was always very clean.
Was disappointed that the fridge wasn't on - which only was known when a cleaner pointed it
out.
Overall a very nice and caring home with great staff.
Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

So Sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from R P (Son of Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good. Very friendly.
Reply from Jayne Duck, Customer sercices administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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Review from G A (Son of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An excellent home. My mother was well cared for. She put on weight during her stay. Staff were attentive and professional. I was always able to speak with them if I had any issues.
Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. I am pleased to hear about your positive experience and appreciate your comments about our home and the care they are providing for your Mother. The Bupa Customer Care Team.

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Review from Usha S (Daughter of Resident) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have left my mum twice for respite in this home. She has been very happy and neither her nor myself have got any complaints.
Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you so much for your kind feedback. I am so pleased that your Mum has enjoyed her stays at Seabrooke Manor and that you are both happy with the home. The Bupa Customer Care Team.

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Review from G S (Godson of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with my Godmothers care. She has adjusted well to her new environment.
With us living in Canada, we don't have to worry about her.
Thank you.
Reply from Jamie, National Development Manager at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from C D (Wife of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is a very friendly place. The staff are very good with the residents. They treat my husband very well and always have a smile. The place is clean and the food is good.
Reply from Tom Meyer, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, it makes us smile to read this positive experience.

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Review from Valerie M (Niece of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has only been in Seabrooke Manor Care Home for four months but so far I feel her quality of life has improved and she seems quite happy and content. Staff are always helpful and pleasant.
Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you so much for your lovely review. I am so pleased you are happy with the home and the care your Aunt is receiving. I hope she continues to enjoy her stay. I will be sure to pass on your comments to the home manager. The Bupa Customer Care Team.

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Review from Jack M (Brother of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with all the facilities and staff that deal with my sister in Seabrooke Manor Care Home.
Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you very much for you feedback, we really appreciate it. I will pass on your comments to the home manager. The Bupa Customer Care Team.

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  • Treated with Dignity
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Review from R J S A (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home. Very clean and good personnel.
Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 7.8 (7.769)

Overview of Review Score

The Review Score of 7.8 (7.769) out of 10 for Seabrooke Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Seabrooke Manor Care Home is calculated as follows: ( (9 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.042 Points relating to the number of positive Reviews for Seabrooke Manor Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 1 Positive Reviews ÷ 24 = 0.042
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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