Seabrooke Manor Care Home

Lavender Place, Ilford IG1 2BJ
Review Us
7.8 112 Reviews
  • Seabrooke Manor Care Home, Ilford
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Neem Tree Care Centre
Neem Tree Care Centre
9.6
Member Logo
Care Homes belonging to High Meadows
High Meadows
9.6
Group Logo
Care Homes belonging to Westport Care Home
Westport Care Home
10
Member Logo
Care Homes belonging to Leah Lodge Care Home
Leah Lodge Care Home
9.8
Group Logo
Care Homes belonging to Barleycroft Care Home
Barleycroft Care Home
9.2
Member Logo
Care Homes belonging to The Chiswick Nursing Centre
The Chiswick Nursing Centre
9.5
Show Seabrooke Manor Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1200 – £2000
  • Self-Funded Nursing Care: £1200 – £2000
  • Self-Funded Nursing Dementia Care: £1200 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £2000
  • RESPITE Self-Funded Nursing Care: £1200 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1200 – £2000

These prices are only a guideline, please contact Seabrooke Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Seabrooke Manor Ltd

Person in charge

  • Ewelina Mouania (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996

Room Information

  • Single Rooms (120)
Are you the Owner/Manager of Seabrooke Manor Care Home? View your Advertising Options

Seabrooke Manor Care Home Reviews (112)

7.8

Seabrooke Manor Care Home has a Review Score of 7.8 (7.769) out of 10, based on 1 reviews in the last 2 years.
Over all time Seabrooke Manor Care Home has 112 reviews.

Overall Experience
  • 60
  • 42
  • 8
  • 2
  • 0
Date Published
  • 112
  • 0
  • 0
  • 1
  • 111
Reviewer Connection to Seabrooke Manor Care Home
  • 36
  • 27
  • 7
  • 7
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 112, showing 81-100
Review from V B (Grandson of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and caring. They are responsive to feedback. Inductions for new residents could be better.
Ongoing safety training to staff is required.
Clean premises and happy residents.
Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from JF (Daughter of Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our family are very pleased with the care that my father is getting. He is always clean, in clean clothes and the staff are very kind and patient.
Reply from Jayne Duck, Customer servicies administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary G (Niece of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle was a resident in Norman House and the care and attention from the staff was superb. I could not have wished for more.
Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William P (Son of Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far everything is very good. Staff are all very helpful and friendly. Positive and clean environment.
Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Victor G (Son of Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I came to visit Seabrooke Manor Care Home in November for my Mum. We were greeted and shown around by a lovely lady. She explained what they did at the home and felt a lot more confident with Mum going into Seabrooke Manor Care Home. since Mum has been in there, we have noticed how much
better she looks and Mum remembers me as Dad. We would recommend this home. Love the atmosphere and how people can mill around. Mum really settled.
Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark D (Nephew of Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, friendly staff with nice atmosphere. Very attentive, considerate and empathetic to residents.
Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tilly M (Daughter of Resident) published on 23 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to thank all the staff members of Seabrooke Manor who looked after my father, over the last 3 months he was residing. The service was excellent and we couldn't have had any better service.
Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M V (Resident) published on 19 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was shown around the home very pleasantly and nothing was off limits. The home appeared very well organised and the environment was very calm. Residents appeared happy.
Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rachel R (Great-Niece of Resident) published on 19 December 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Care in the home is very good.
Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne (Daughter-in-law of Resident) published on 19 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law has been made very welcome and finds the home extremely comfortable. The staff are very caring and considerate. Thank you.
Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cameron B (Nephew of Resident) published on 19 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice home was offered a cup of tea on arrival. My aunt seems very comfortable and is well taken care of.
Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R S (Son of Resident) published on 19 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, the home is very good. Staff are pleasant and helpful. Cleanliness is to a high standard and is maintained at all times. Minor niggles based on limited observations only are the apparent lack of activities and long waits for my mother to be taken to the toilet, admittedly during periods
of high demand.
Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gina S (Wife of Resident) published on 19 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident for respite care. From the day he was admitted, we have received nothing but the best care and attention. The staff are extremely professional, kind and considerate to my husband's needs and requirements. The standards of cleanliness are second to none. The rooms are delightful
and uplifting. The whole experience has been wonderful, both for my husband and myself.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Toni W (Daughter of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum's experience is always good and she is well looked after.
Reply from Jayne Duck, Customer Servicies Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris F (Son of Resident) published on 5 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has settled in really well and seems to have a great rapport with the staff. So after the first few weeks, we are delighted with everything.
Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Georgina M (Granddaughter of Resident) published on 5 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally happy with the care provided for my grandma, the place is lovely, bright and easy to get around. Lovely, friendly staff who do their best for their residents.
Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A P (Sister of Resident) published on 28 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my sister about once a month. Do not notify the home I am coming. My sister is always clean and well dressed and I am made to feel welcome. At the moment she is losing a lot of weight which is causing concern but she can be very stubborn and the staff are always trying to encourage her to eat
and drink I know this is not easy. I always go to a quiet room with my sister then I pop to her room to take toiletries down and check when she needs more. Her room is always clean and tidy.
Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean F (Resident) published on 21 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since coming here, I have been very happy and I am so grateful for the way that the staff look after all of us who are in the need of the help we need.
Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley E (Daughter of Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On viewing the home, we were made to feel very welcome. The nurse who showed us around, seemed very confident and competent. We all felt very relaxed and comfortable with the services they provide and hopefully dad will too.
Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Daughter of Resident) published on 12 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been well cared for here for over 9 years of her life. The staff could not be more caring and supportive and displayed a genuine fondness for her- despite her trying personality. In her last week they have nurtured her and shown enormous compassion with the result that she died peacefully
and pain free at 97 yrs old.
Reply from Jayne Duck, customer services administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 7.8 (7.769)

Overview of Review Score

The Review Score of 7.8 (7.769) out of 10 for Seabrooke Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Seabrooke Manor Care Home is calculated as follows: ( (9 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.042 Points relating to the number of positive Reviews for Seabrooke Manor Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 1 Positive Reviews ÷ 24 = 0.042
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Seabrooke Manor Care Home to verify any information. View our terms and conditions. Seabrooke Manor Care Home has an Basic Service - more info.