Old Wall Cottage Nursing Home

Old Reigate Road, Betchworth RH3 7DR
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9.7 61 Reviews
  • Old Wall Cottage Nursing Home, Betchworth
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Care Provided by Old Wall Cottage Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1400 – £1600
  • Self-Funded Nursing Care: £1500 – £1800
  • Self-Funded Nursing Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Residential Care: £1600 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1800
The price(s) shown are provided by the care home. Contact Old Wall Cottage Nursing Home for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Y & M Care Ltd
  • Privately Owned

Person in Charge

  • Neethu Sebastian (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)
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Old Wall Cottage Nursing Home Reviews (61)

9.7

Old Wall Cottage Nursing Home has a Review Score of 9.7 (9.744) out of 10, based on 17 reviews in the last 2 years.
Over all time Old Wall Cottage Nursing Home has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Old Wall Cottage Nursing Home
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Total of 61, showing 1-20
Review from Jennifer R (Friend of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has improved significantly since being in the home - she is so much better and happier than when she was at home. I just wish she had become a resident much earlier. The carers make sure she drinks enough and eats which was a real problem before she was admitted.


I have not observed

anything but empathetic care for the residents.
Reply from Sena Satheeswaran, Director at Old Wall Cottage Nursing HomeThank you for your kind words. It's wonderful to hear such positive feedback from a friend of one of our residents. We're so pleased you found our team welcoming, and we're grateful you took the time to share your experience with us.
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Review from Hazel L (Husband of Resident) published on 3 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The 24 hr care is amazing. I can't thank them enough for what they do. Very many thanks
Reply from Sherin Shaik, Administrator at Old Wall Cottage Nursing HomeDear Hazel, Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that you are happy with the 24-hour care and support provided by our team.
Your appreciation means a great deal to us, and it motivates us to continue delivering the highest standard of care.
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Review from Mary B (Daughter of Resident) published on 23 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The sense of "home" and "care" is outstanding at Old Wall Cottage.


Behind the beautiful old wall set among gorgeous and peaceful countryside, you will find a haven of wonderful people completely devoted to the happiness of their residents. There is an abundance of dedicated staff

including the caterers, care assistants, nurses and managers who work as a united team to deliver the best service possible.


My mum has benefitted hugely since joining the Old Wall Cottage community and it is heartwarming to see how much she is enjoying the company, activities and genuine kindness of all those around her.

Reply from Neethu Sebastian, Home Manager at Old Wall Cottage Nursing HomeThank you very much for your kind and thoughtful feedback. It is truly rewarding to know that your mum feels happy, comfortable and well supported at Old Wall Cottage. Our team is dedicated to providing a warm, caring environment, and your words will mean a great deal to everyone
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Review from Joanna W (Friend of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful care home of quality support and care an impressive attention to detail staff are amazing and are very attentive to the residents needs. Food is excellent quality and a good variety. I cannot recommend this beautiful clean immaculare home more.
Reply from Neethu Sebastian, Home Manager at Old Wall Cottage Nursing HomeThank you so much Joanna for your kind and thoughtful words. We are truly grateful for your feedback and are delighted that you have had such a positive experience with our team, care, and home environment.
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Review from Paula P (Daughter of Resident) published on 20 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived at Old Wall cottage from hospital. She was distressed, anxious and disoriented. The staff were amazing quickly understanding her situation. We felt reassured that she would be safe and cared for.
Communication between us and the manager has been very helpful, we have felt listened to
and appreciate the efforts made to get to know mum.
We are so pleased that mum has been able to participate in small tasks that have made her feel useful. She has enjoyed activities too like flower arranging.
Although mum has only been a resident for a few weeks we can see that she is slowly settling in.
Reply from Neethu Sebastian, Home Manager at Old Wall Cottage Nursing HomeThank you for your kind review . We're glad to hear that your mum is feeling more settled and that our staff has been able to provide the support she needs. It's great to know she's enjoying her activities and feeling useful. We appreciate your feedback and are here to ensure she continues to receive the best care.
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Review from David L (Son of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am constantly impressed by the staff at Old Wall Cottage. They are bright, cheerful and professional and nothing seems to be too much trouble. My elderly father has severe dementia and needs a lot of personalised care. I am so grateful that all his needs are being addressed and that he is being cared
for in a safe, stimulating environment
Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing HomeDear David,
Thank you for taking the time to share your thoughtful feedback. We greatly appreciate your kind words regarding the team at Old Wall Cottage.
We are pleased to hear that you feel confident in the care your father is receiving. Providing a safe, supportive, and engaging environment for our residents is a responsibility we take very seriously. Your acknowledgement of our staff's professionalism and dedication is sincerely valued.
Please be assured that we remain committed to addressing your father's individual needs with the highest standard of care.

Best Regards,
Sherin Shaik
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Review from Robert A (Son of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother is receiving in the Old Wall Cottage care home is first class. My mother came out of hospital with a very bad bed sore but the home have been working really hard to improve the situation which has resulted in the wound improving.
All the staff are friendly and approachable and have
the the residents best interests at heart.
Although my mother is not in a position to take part in the activities there appears a full program to engage with the residents.
There is great communications with residents family's and meetings where you can raise issues.
The home is not a corporate glitzy establishment but has lovely gardens but really that is not important it's the care that is given and this care home delivers on this front.
Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing HomeThank you for your kind words regarding the care your mother is receiving at Old Wall Cottage. We are pleased to hear that her recovery is progressing well and that our dedicated team has made a positive impact. Your feedback inspires us to continue delivering exceptional care and support to all our residents and their families.
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Review from Amanda V (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say how friendly, helpful and caring the staff are at Old Wall Cottage Nursing Home. Nothing is too much trouble. They are doing so much for my Mum and it is a great comfort to know that she is being so well looked after.
Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing HomeThank you for your wonderful feedback! We're glad to hear that you feel your Mum is well cared for at Old Wall Cottage Nursing Home, and we truly appreciate your kind words about our staff.
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Review from Hannah W (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm always happy when visiting my Dad at Old Wall Cottage. The staff are extremely friendly and polite, always offering me a cup of tea! Dad is always looking well groomed and looked after. I've seen a real change in his mood since being at Old Wall Cottage, he's much happier in himself knowing that
he is well looked after by all the staff. It really helps that they have permanent staff members so Dad can get to know them and build that trust with them. The home always looks clean and tidy, and they do great family events which is lovely to be involved in. Dad is eating well and has put on some much needed weight since being there. All in all, the home is great and makes these sometimes difficult stages of life, much easier for my Dad but also myself and the family. Their help and support is always greatly appreciated.
Reply from Dorota Serafin, Manager at Old Wall Cottage Nursing HomeThank you so much for your kind and thoughtful words. It's truly heartwarming to hear that you're happy with the care we provide and that your dad is thriving here at Old Wall Cottage. Our team works hard to create a safe, familiar, and friendly environment, so it really does mean a lot to hear that the continuity of care and the trusting relationships we build are making a positive difference. We're also so glad you enjoy the family events-they're a special part of what we love to do.Thank you again for your support-it's a privilege to care for your dad.
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Review from Lisa H (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff could not be kinder. They do everything they possibly can to ensure both dad and family are supported and reassured. We are always greeted with a smile and a hug.
Nothing is too much trouble. We will be forever grateful to have found Old Wall Cottage.
The home and gardens are well kept and
spotlessly clean.
Reply from Dorota Serafin, Manager at Old Wall Cottage Nursing HomeThank you so much for your beautiful words. It means the world to us to know that you feel supported and reassured during your visits. Our team is truly dedicated to making Old Wall Cottage feel like a home-not just for our residents, but for their families too. We're so grateful to have your dad, and all of you, as part of the Old Wall Cottage family. Please know that we're always here for you, whenever you need us.
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Review from David B (Husband of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been at Old Wall Cottage now for 4 months, her care has been excellent.
The manager and the Care staff know her by name, as they do all of our family.
Her needs are met and she is very carefully monitored at all time.
Activities are organised and the Home is very clean, tidy and efficiently
run, and it's always good to see the same Carers employed without the need for casual staff.
Food and personal care is very good, we are delighted with all aspects at the Nursing Home
Reply from Sena Satheeswaran, Director at Old Wall Cottage Nursing HomeThank you so much for your generous review, we are very proud of how the team and our environment allow our residents to flourish.
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Review from Lianne V (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very lucky to live in such a caring, safe and supportive nursing home. All her needs are met by the wonderful caring and knowledgeable staff. It is a joy to visit her most days and see how well she's treated.
Reply from Sena Satheeswaran, Director at Old Wall Cottage Nursing HomeThank you for your review we appreciate the feed back and are pleased you were happy with the care your mum received in our little home from home.
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Review from Peter R (Son-in-law of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Old Wall Cottage is a "caring home from home"! No request is too much trouble for the staff. They strive to involve everybody in the home social activities and endeavour to enrich their lives.
Old Wall Cottage provide a caring, clean an safe environment where residents are always referred to by name
and supported with a smile
Reply from Sena Satheeswaran, Director at Old Wall Cottage Nursing HomeThank you for such a lovely review. We continue to ensure that we deliver quality care and activities that are beneficial and keep the residents engaged and having fun. I will share your comments with the staffing team. Thank you.
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Review from S V (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has always been cared for in a gentle and loving way. He is kept clean and comfortable at all times. The meals and activities are good and the staff involved him as much as possible. We are very happy with his care.
Reply from Sena Satheeswaran, Nominated individual at Old Wall Cottage Nursing HomeThank you very much for your kind words. Our team is very happy to hear that you were pleased with the care provided to your dad. We will continue to strive to give the best care to all of our residents.
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Review from Valerie M (Sister of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was a resident at Old Wall Cottage Nursing Home, for a number of years, until his passing on August 30th. My daughter and I visited him on numerous occasions and always found the staff to be caring and respectful of the people in their care.
I was always kept informed about my brother's
health and well-being, including any little mishaps he might have had. My brother was an ex-stuntman, and could, at times be very single-minded and somewhat difficult to handle, but the staff seemed to have the ability to calm him down, and on most occasions keep him happy.
Our family feel that his stay at Old Wall Cottage, was made as comfortable and happy as possible, under the circumstances, and their care and attention was second to none during his stay there. We loved my brother and obviously wished he was still with us, but we are thankful that during the final years of his life, he was so well cared for and loved by the staff at The Old Wall Cottage.
Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing HomeThank you for your review. It was an amazing pleasure to meet your brother and care for him during his time with us at Old Wall Cottage. We know how much you loved your brother and it was lovely to see the smile on his face when you visited. We were lucky to meet you and your daughter and thank you for your support.
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Review from L C (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been at Old Wall Cottage for over 8 years and in that time all of the staff took such great care of my Mum, they would always keep me informed if Mum wasn't feeling very well and would give me regular updates on her health. I will be forever grateful for the help and support they have given
our family.
Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing HomeThank you so much for taking the time to write this review. It was a pleasure to care for your Mum so it is wonderful to hear that you were happy with the care that we provided.
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Review from S K (Daughter of Resident) published on 20 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was taken into care after several hospital visits. Her medical prognosis was not good, but nearly three years later with their care and attention she is still with us. They inform us of any problems and deal with them immediately.
Thank you so much for your help and support.
Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing HomeThank you for your review. It is always a pleasure to care for your Mum and keep the family updated.
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Review from A A (Daughter-in-law of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my father-in-law receives is wonderful. The staff go out of their way to ensure he remains stimulated and safe. There is a weekly programme of events with something to suit everyone.
We cannot thank the home enough.
Reply from Mekala Satheeswaran at Old Wall Cottage Nursing HomeThank you for the lovely feedback. Thank you for trusting us with caring for your relative. We will certainly pass the message on to our staffing team. They will be very pleased to hear this.
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Review from H T (Daughter of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad took a while to settle in when he first arrived. We were kept informed of Dad's condition and made aware of any incidents (such as falls) and the deterioration swiftly. The staff were kind and respectful when he passed away.
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Review from Brian M (Son of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the second home my mother was in, and without a doubt, the best of the two.
Whilst it did not have the facilities, the first home had a coffee bar, hairdresser etc,
it was care and cleanliness, which is the most important thing. My cousin said when he visited, it was the first home he had
been in that did not smell of urine or disinfectant.
There was always plenty of staff around when I visited, my mother was always clean and tidy, and the staff were very kind to my mother, who walked around the home all day and myself.
Would recommend it to anyone.
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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Old Wall Cottage Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Old Wall Cottage Nursing Home is calculated as follows: ( (165 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 199 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Old Wall Cottage Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Old Wall Cottage Nursing Home

What types of Care is Old Wall Cottage Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Old Wall Cottage Nursing Home have?

There are 36 Single Rooms.

What are the Facilities & Services at Old Wall Cottage Nursing Home?

Own Furniture if required, Near Public Transport, Wheelchair Access & Gardens are some of the Facilities & Services.

How far is Old Wall Cottage Nursing Home to the centre of Betchworth?

0.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Old Wall Cottage Nursing Home to verify any information. View our terms and conditions. Old Wall Cottage Nursing Home has an Basic Service - more info.