Old Wall Cottage Nursing Home

Old Reigate Road, Betchworth RH3 7DR
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9.8 54 Reviews
  • Old Wall Cottage Nursing Home, Betchworth
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Show Old Wall Cottage Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1600
  • Self-Funded Nursing Care: £1500 – £1800
  • Self-Funded Nursing Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Residential Care: £1500 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1800

These prices are only a guideline, please contact Old Wall Cottage Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Y & M Care Ltd

Person in charge

  • Dorota Serafin (Manager)

Local Authority / Social Services

Admission Criteria

  • 65 & Over Not Emergencies
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)
Are you the Owner/Manager of Old Wall Cottage Nursing Home? View your Advertising Options

Old Wall Cottage Nursing Home Reviews (54)

9.8

Old Wall Cottage Nursing Home has a Review Score of 9.8 (9.831) out of 10, based on 10 reviews in the last 2 years.
Over all time Old Wall Cottage Nursing Home has 54 reviews.

Overall Experience
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Date Published
  • 54
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Reviewer Connection to Old Wall Cottage Nursing Home
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Total of 54, showing 21-40
Review from Paul D (Grandson of Resident) published on 6 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff for their caring, patience, dedication, professional personal input and friendliness. Visitors always made to feel welcome. The accommodation is second to none. Cleanliness excellent. Food looked delicious. Nothing was too much trouble.
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Review from Kathleen J (Wife of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was moved into Old Wall Cottage Nursing Home in June this year. He has Alzheimer's and other health issues.
After being moved five times in the previous 12 months due to health issues and Covid he arrived in a highly agitated state.
His challenging behaviour was initially problematic
to the home. However, they persevered with medication changes and settling him down and he is now very much improved.
I always find him shaved and in a clean and tidy state. The home is homely and clean and the staff are very caring and professional.
I cannot praise the Old Wall Cottage Nursing Home highly enough for their caring attitude, not just to him but also for being supportive and caring towards me.
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Review from White D (Son of Resident) published on 31 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home has a real family feel about it and the excellent care provided.
The team at Old Wall Cottage Nursing Home were incredibly supportive during the very stressful and emotional time moving Mum into nursing care.
Since her arrival at Old Wall Cottage Nursing Home, Mum has put on weight as
she enjoys the food and also gets the help she sometimes needs at mealtimes.
The staff really seem to know all the residents.
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Review from Steve H (Son of Resident) published on 24 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The environment at Old Wall Cottage Nursing Home is excellent. There are plenty of seating areas, as well as lots of outdoor space for residents to go out into. My dad's room is kept clean and tidy, and nothing is ever too much trouble. The staff and management are very committed and have looked after
my dad exceptionally well. I can’t thank them enough.
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Review from Rita J (Friend of Resident) published on 6 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lifelong friend has been a resident at Old Wall Cottage for 4-years, and during this time, has always received caring, compassionate understanding from all staff who need medals for the work they do! Thank you so much.
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Review from E W (Daughter of Resident) published on 16 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Old Wall Nursing Home has been nothing but positive. The staff are incredibly kind, welcoming and supportive and more than happy to answer any questions I have and provide me with regular updates. I can see that my father is happy in their care and he has a great relationship with
those that look after him. I can't thank them enough.
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Review from Elizabeth H (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was transferred from another nursing home who were unable to meet his needs and asked us to move him with no notice. I cannot praise Old Wall Cottage highly enough. It was a difficult time and sadly Dad went downhill very quickly and died several weeks later. The manager went out of his way
to make sure that Dad was welcomed and settled in. The individual staff were kind and caring and treated Dad with respect. We were kept up to date and encouraged to raise any queries or concerns. Nothing was too much trouble. The room was bright and airy and clean. The food was good. Overall an excellent experience.
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Review from Sue M (Daughter of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, now aged 85, came to live at Old Wall Cottage in September 2020 on a trial basis after a spell in hospital. Her home living arrangements had become very difficult and her health had deteriorated very badly. Since moving in she has never looked back and I have nothing but praise for the standards
of care he receives. From wonderful fresh, home-cooked food for every meal, beautifully kept grounds and interiors, and most all an amazing team of friendly, caring and very professional staff. My Mum is happy, clean, well-fed and very content, she tells us constantly how much she likes it there. Well done Old Wall Cottage, you have got it right. When I am old and unable to care for myself I want to live somewhere as good as this, please.
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Review from Janine H (Daughter of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my Mum's previous care home refused to have her back after a hospital stay (a fall resulting in broken ribs, arm and black eyes!) and a positive asymptomatic Covid test, we were very apprehensive about her being sent to Old Wall Cottage as we had no say in the choice. Well, it has turned out to
be the best thing ever for Mum. The manager and staff are the kindest people and treat Mum with respect and so much kindness. I couldn't be happier with the care she's receiving.
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Review from H C (Daughter of Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Moving my mother from residential care to nursing care was difficult, particularly at this time but from day one I could see that it was the right decision. The Old Wall Cottage felt like a home and mum was treated with care and dignity during the short period when she lived at the home. The staff were
supportive to me and mum and I would not hesitate in recommending this home. Also, I only chose 'Good' since the home is being refurbished and I did not see all the activities.
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Review from Jo K (Niece of Resident) published on 6 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle went downhill very quickly during the pandemic, and it was a trying time for our family. He became a resident at Old Wall Cottage who gave him individually tailored and compassionate care. They engaged him and helped him join activities where he was able to. They got him out in the sunshine
to spend time with friends. I was particularly impressed by one person who got to know my uncle and did everything he could to make him comfortable in the challenging circumstances we have all been faced with. Furthermore, although care is very much centred on each resident, he and the team also extend their compassion to family and friends of the residents.
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Review from Jan N (Daughter of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum does not have dementia and the majority of other residents do so she is treated the same. I feel she needs stimulation as she has an active mind. Also, she is very frail and gets handled roughly at times, lots of bruises appear and it is hard to know how this happens. She cannot always understand
the carers and gets frustrated. She misses our visits and personal care, which have been limited due to Covid-19.
Reply from Horatiu Coman, Registered Manager at Old Wall Cottage Nursing Home

After reading your review I have just realised you are not happy at all with the activities, moving and handling and the way in which we are looking after your mum at Old Wall Cottage Nursing Home. Before lockdown you and the rest of the family visited on a daily basis and nobody expressed any concerns or complained about the care received by your mum at Old Wall Cottage Nursing Home. Four months ago we have eased the visiting restrictions and you and the rest of the family has been able to come and to visit. At Old Wall Cottage Nursing Home we are treating all the residents as individuals and we are respecting their wishes and preferences. Due to recent deterioration, your mum is no longer able to participate in a group or one to one activities and her mental state is not as good as it used to be. For many months your mum did not have any bruises especially after the new provider and management took over. I will invite you for a meeting where we can discuss about your concerns.

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Review from J R (Daughter of Resident) published on 18 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with mums care in the home. The staff and manager are kind, caring and always have time to answer any questions you may have. Mum is happy, and that makes me happy. The staff are very caring towards my mum and always have a fun element day. Excellent, thank you.
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Review from D A (Wife of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to current conditions, I have not been able to enter the home so cannot complete the options below. But I feel that my husband is being well looked after.
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Review from S G (Wife of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff and management are very friendly and helpful. I'm happy they are looking after my husband.
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Review from C H (Nephew of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt is taken care of with love and care.
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Review from A K (Daughter of Resident) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my father is receiving. The staff are wonderful and very caring. My father has come on leaps and bound since being there and is very happy. The staff and management have made it very easy to arrange visits to see him. Overall, we ate very happy and highly recommend.
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Review from D M (Daughter of Resident) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been here for over 8-weeks now, we are very happy with the care he is receiving. The staff are wonderful and very accommodating, nothing is too much trouble for them. We are informed regularly and are able to visit Dad either outside his window, or they sit him by the patio doors, and we
sit 2-metres away. My dad is well cared for by genuine people and is kept clean and comfortable. We are extremely happy and know that is getting the best care.
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Review from Julian L (Son of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
My father spent his last 6 days here, during which time, me, my sisters and others made many phone calls to the mobile number which was provided. This was the phone which could be taken to any of the residents' rooms to enable us to actually speak to a loved one. It went to answerphone on every occasion.
Not once was a return call made to us. So, we used the main number, which, not only was not transferable around the building but kept cutting out every few seconds. It is difficult to believe with the technology available nowadays that this is how they wish to operate.
The final straw was that on the day my father died, I told the Manager that I would come to collect my father's belongings later that week. Within two days, they told me they had "misplaced" them. Two days after that they said they had been thrown away...they thought. A suitcase with my father's name in black marker pen, clothes, shaver, personal photos and correspondence, all gone. Disgraceful and disrespectful.
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Review from Barbara H (Daughter of Resident) published on 11 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Social services helped to put both my parents into the same nursing home literally a day before the lockdown when they suffered some falls at home. We had to make a decision to move them in without seeing the property and just by meeting the manager who came to see us at their home. It was a leap of
faith, all done because we felt the manager had the right qualities, always asking about my parents and their preferences. We moved them into the home that afternoon. I should not have worried. I have seen so much caring and kindness in that home. It is clear that the needs of the residents come before anything. Sadly my mother passed recently but my father and I couldn't have been treated with more consideration at such a sad time. The carers keep me updated on my father and how he is doing and encourage him to live life to the full (as much as possible at 93!). It is a happy home and I can't recommend it more highly.
Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home

Our team of staff will be very pleased to hear this, we are aiming to keep the family atmosphere as much as possible. I know it‘s a difficult time for everyone. We understand how you must be feeling, we will do everything we can to keep your loved ones happy.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Old Wall Cottage Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Old Wall Cottage Nursing Home is calculated as follows: ( (98 Excellents x 5) + (20 Goods x 4) ) ÷ 118 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Old Wall Cottage Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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