Old Wall Cottage Nursing Home

Old Reigate Road, Betchworth RH3 7DR
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9.8 54 Reviews
  • Old Wall Cottage Nursing Home, Betchworth
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1600
  • Self-Funded Nursing Care: £1500 – £1800
  • Self-Funded Nursing Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Residential Care: £1500 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1800

These prices are only a guideline, please contact Old Wall Cottage Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Y & M Care Ltd

Person in charge

  • Dorota Serafin (Manager)

Local Authority / Social Services

Admission Criteria

  • 65 & Over Not Emergencies
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)
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Old Wall Cottage Nursing Home Reviews (54)

9.8

Old Wall Cottage Nursing Home has a Review Score of 9.8 (9.831) out of 10, based on 10 reviews in the last 2 years.
Over all time Old Wall Cottage Nursing Home has 54 reviews.

Overall Experience
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  • 16
  • 2
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Date Published
  • 54
  • 5
  • 10
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  • 44
Reviewer Connection to Old Wall Cottage Nursing Home
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  • 2
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Total of 54, showing 41-54
Review from J T (Sister of Resident) published on 7 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I travel to Old Wall Cottage by train from Reading and my Brother in Law drives me from Deepdene to the care home. I love my day set aside for visiting my sister as the staff recognise me and I like to spend time talking to other residents too. The home is in beautiful countryside and I often wheel
my sister into the gardens. Nothing is too much trouble for the hard-working, kind and thoughtful staff. I am always offered tea and never made to feel in the way. I go home happy and calm knowing my sister is safe and loved.
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Review from Michael P (Brother-in-law of Resident) published on 11 March 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Following a period in hospital it was realised that my brother-in-law would not be able to return to living by himself in sheltered accommodation. It was for this reason that social services arranged for him to be transferred to Old Wall Cottage. I was extremely concerned about how he would be able
to adapt to residential care home living as he had a strong character and had a tendency to be quick to criticise. However, I should not have had any worries as my brother-in-law settled in very quickly and during his 10-month-stay until he sadly passed away in January 2020, he was always very complimentary about the food and the care/kindness given to him by all of the staff. In fact, on many occasions, he went out of his way to tell me that everything about the home was first-class.
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Review from Tyronne S (Son of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at this Care home for just over a week, I am so grateful to all the staff. My wife and I are quite pedantic when it comes to cleanliness. This place is on the way up, the people that work there are so helpful, kind and caring. They go the extra mile. I only wish this place success and
that it becomes a shining example to what other care homes should be doing. Thank you.
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Review from J W (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home has recently changed ownership and little money has been spent before the sale, therefore the overall standard requires improvement. Mum is funded by Social Services, therefore the room is satisfactory. Facilities are currently satisfactory, but the new owners are already making improvements.
Cleanliness is good, however, old flooring and shabby decor makes cleaning a challenge. In places, there are very narrow corridors with blind, right-angle, bends making moving around very slightly unsafe. Security appears excellent. I cannot recommend this home any more highly. The staff are genuinely caring, both to the residents and to their relatives, they talk to and say please and thank you to the residents and have endless patience. The food is excellent, including choices. The new owners are spending money on many different improvements and have more plans for the future. My parents celebrated their 66th wedding anniversary in October. The home made wall decorations and a special cake was baked and personally decorated for my parents. Tea was served with a beautiful bone china tea service with fresh flowers on the table. There was no charge to us.
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Review from S H (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has lived at Old Wall Cottage for 22 months and has always been treated with kindness and respect. The staff are very caring in their approach to care for the residents and their relatives.
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Review from R M (Husband of Resident) published on 16 August 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
After many months of looking at care homes for my wife, we came across Old Wall Cottage. The home was so happy and the staff were so warm and welcoming to us on our pre-admission visits. The staff team were extremely professional and most had been there many years.
My wife settled in well and was
extremely well cared for and happy. It is with a heavy heart I am now looking at alternative homes for my wife as after a change in home manager, nearly all of the permanent staff have left or are leaving and the home is now predominantly staffed by agency who are unfamiliar with my wife and those who live there.
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Review from Kristian J (Son of Resident) published on 1 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live outside of the UK and my father who is 92 recently had a stroke. We have been through 3 different care facilities and Old Wall is by far the best. The other homes were not clean and very regimented. Old Wall is small intimate and feels like home. The staffing ratios are great and the rooms are
nice. The food is good and my father is often wanting seconds.
The staff know my dad personally and with it being a small home, they have a personal relationship with him. I can phone and visit the home any time and the manager has set up the ability for me to be able to Facetime my father when I like from the USA where I live.
I cannot say how much of a relief it has been to have my father moved to a home that is so caring and pleasant. I truly feel very lucky and am eternally grateful to the great staff for caring for my dad.
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Review from M R (Friend of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been in 2 previous care homes. Since moving here she has been much better cared for, the building is safer and the staff are kind and cheerful.
Reply from Feruna O'Donovan, Home Manager at Old Wall Cottage Nursing Home

Thank you very much for your comments and on-going support. At Old Wall, we thrive to give the best care possible for all our residents. Myself and the team we are very pleased that we have been able to achieve and fulfil your friend's care needs.

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Review from Clifford G (Husband of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although Old Wall Cottage is some 12 miles away it has been worth going the extra mile to get the care and attention I wanted for my wife. I like to visit every other day or so and always find the staff welcoming and friendly.
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Review from June M (Friend of Resident) published on 3 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff's attitude to clients and visitors is warm and welcoming. They have patience and understanding of clients' needs and conditions. The home itself is warm and comfortable. The food appears a healthy diet and suitable for individual's needs. Little things such as birthdays appear to be acknowledged
in some way with all the clients eg a birthday cake.
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Review from Richard H (Husband of Resident) published on 11 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been here for 16 months and is as happy as anyone could be having to live in a care home. I am happy that she is well looked after as a person.
Reply from Feruna O'Donovan, Home Manager at Old Wall Cottage Nursing Home

Thank you very much for your comments and on-going support for my team to enable effective management your wife's care. Myself and the team we are very pleased that we have been able to achieve and fulfil your wife's care needs

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Review from Rosemary G (Wife of Resident) published on 6 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband suffers from advanced Alzheimer’s disease and before coming to Old Wall Cottage was frequently upset, agitated and difficult to care for. The calm, kind and professional approach of the staff quickly allowed him to settle and behavioural issues are no longer a problem. He is now able to enjoy
his meals and the gentle daily routine. I feel confident that he is comfortable and well cared for.
Reply from Feruna O'Donovan, Home Manager at Old Wall Cottage Nursing Home

Thank you very much for your comments and on-going support to enable my team to care and manage effectively your husband's care needs. Myself and the team we are very pleased that we have been able to achieve and fulfil your husband's care needs.

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Review from Mary Q (Wife of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very fortunate to have found Old Wall Cottage Nursing Home. The staff are very caring. The cleanliness is good and the food is good and well presented, always with a choice.
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Review from Jane B (Daughter-in-law of Resident) published on 10 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My stepmother in law has lived at Old Wall Cottage since January 2016. She lives with mixed Dementia and is quite strong-willed so can be tricky to manage at times but the staff at Old Wall have always treated her with kindness and compassion. They are patient and very good at gently distracting her
from things that might upset or agitate. I am very grateful to the staff for looking after her so well as we live over an hour away but have confidence and reassurance that they are caring for her well.
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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Old Wall Cottage Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Old Wall Cottage Nursing Home is calculated as follows: ( (98 Excellents x 5) + (20 Goods x 4) ) ÷ 118 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Old Wall Cottage Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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