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Care Provided by Old Wall Cottage Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Near Public Transport
- Wheelchair Access
- Gardens
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Old Wall Cottage Nursing Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Y & M Care Ltd
- Private Owned
Person in charge
- Neethu Sebastian(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
Room Information
- Single Rooms (36)
- Single Rooms with ensuite Wet Room (4)
Are you the Owner/Manager of Old Wall Cottage Nursing Home?View your Advertising Options
Old Wall Cottage Nursing Home Reviews (64)
9.8
Old Wall Cottage Nursing Home has a Review Score of 9.8 (9.826) out of 10, based on 20 reviews in the last 2 years.
Over all time Old Wall Cottage Nursing Home has 64 reviews.
Filter Reviews
Overall Experience
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Review from M F (Son of Resident) published on 28 July 2026 Submitted via Website•
Overall Experience
My mother has been a resident at the old wall nursing home for a few months, we visit her daily and have observed that all of the staff, nurses and carers provide genuine excellent support and care.My mother settled in the home quickly and is grateful for the level of care she receives.
↩Reply from Sena Satheeswaran, Director at Old Wall Cottage Nursing Home
Thank you for your generous feedback. We're delighted you feel Old Wall Cottage has been the right place for your mum, and your appreciation of the care and service provided means a great deal to the whole team.
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Review from Karen M (Daughter of Resident) published on 16 June 2026 Submitted via Postal Card•
Overall Experience
My dad moved into Old Wall Cottage on 13th April 2026. As a family we had some anxiety about dad going into a nursing home, but the staff at Old Wall Cottage have been kind, professional and supportive during this difficult time. The home visit before admission wa very thorough and we were impressed with how the staff member was able to both make us feel reassured, and my dad feel listened to. We continue to be impressed with the kindness and respect my dad is treated with.
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Review from Julie F (Daughter of Resident) published on 29 May 2026 Submitted via Postal Card•
Overall Experience
My Mum resided at Old Wall Cottage Nursing Home for 6 months. The staff who looked after Mum were outstanding. She was treated with the greatest of care. We were always made very welcome and we were kept upto date with everything going on with Mum. An exceptional care home with fabulous staff.
↩Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home
Thank you so much for your kind and beautiful words. It truly means a great deal to all of us to know that your mum felt so well cared for and that you felt supported and kept informed throughout her time with us.We are also very grateful to your daughter for the wonderful fundraising she did in your mum's memory; her kindness and support for Old Wall Cottage Nursing Home is deeply appreciated.
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Review from Jennifer R (Friend of Resident) published on 7 April 2026 Submitted via Website•
Overall Experience
My friend has improved significantly since being in the home - she is so much better and happier than when she was at home. I just wish she had become a resident much earlier. The carers make sure she drinks enough and eats which was a real problem before she was admitted.
I have not observed anything but empathetic care for the residents.
↩Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home
Thank you for your kind words. It's wonderful to hear such positive feedback from a friend of one of our residents. We're so pleased you found our team welcoming, and we're grateful you took the time to share your experience with us.
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Review from Hazel L (Husband of Resident) published on 3 April 2026 Submitted via Postal Card•
Overall Experience
The 24 hr care is amazing. I can't thank them enough for what they do. Very many thanks
↩Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home
Dear Hazel, Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that you are happy with the 24-hour care and support provided by our team.Your appreciation means a great deal to us, and it motivates us to continue delivering the highest standard of care.
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Review from Mary B (Daughter of Resident) published on 23 March 2026 Submitted via Website•
Overall Experience
The sense of "home" and "care" is outstanding at Old Wall Cottage.
Behind the beautiful old wall set among gorgeous and peaceful countryside, you will find a haven of wonderful people completely devoted to the happiness of their residents. There is an abundance of dedicated staff including the caterers, care assistants, nurses and managers who work as a united team to deliver the best service possible.
My mum has benefitted hugely since joining the Old Wall Cottage community and it is heartwarming to see how much she is enjoying the company, activities and genuine kindness of all those around her.
↩Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home
Thank you very much for your kind and thoughtful feedback. It is truly rewarding to know that your mum feels happy, comfortable and well supported at Old Wall Cottage. Our team is dedicated to providing a warm, caring environment, and your words will mean a great deal to everyone
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Review from Joanna W (Friend of Resident) published on 5 March 2026 Submitted via Postal Card•
Overall Experience
A wonderful care home of quality support and care an impressive attention to detail staff are amazing and are very attentive to the residents needs. Food is excellent quality and a good variety. I cannot recommend this beautiful clean immaculare home more.
↩Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home
Thank you so much Joanna for your kind and thoughtful words. We are truly grateful for your feedback and are delighted that you have had such a positive experience with our team, care, and home environment.
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Review from Paula P (Daughter of Resident) published on 20 February 2026 Submitted via Website•
Overall Experience
My mum arrived at Old Wall cottage from hospital. She was distressed, anxious and disoriented. The staff were amazing quickly understanding her situation. We felt reassured that she would be safe and cared for.
Communication between us and the manager has been very helpful, we have felt listened to and appreciate the efforts made to get to know mum.
We are so pleased that mum has been able to participate in small tasks that have made her feel useful. She has enjoyed activities too like flower arranging.
Communication between us and the manager has been very helpful, we have felt listened to and appreciate the efforts made to get to know mum.
We are so pleased that mum has been able to participate in small tasks that have made her feel useful. She has enjoyed activities too like flower arranging.
Although mum has only been a resident for a few weeks we can see that she is slowly settling in.
↩Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home
Thank you for your kind review . We're glad to hear that your mum is feeling more settled and that our staff has been able to provide the support she needs. It's great to know she's enjoying her activities and feeling useful. We appreciate your feedback and are here to ensure she continues to receive the best care.
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Review from David L (Son of Resident) published on 9 December 2025 Submitted via Website•
Overall Experience
I am constantly impressed by the staff at Old Wall Cottage. They are bright, cheerful and professional and nothing seems to be too much trouble. My elderly father has severe dementia and needs a lot of personalised care. I am so grateful that all his needs are being addressed and that he is being cared for in a safe, stimulating environment
↩Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home
Dear David,Thank you for taking the time to share your thoughtful feedback. We greatly appreciate your kind words regarding the team at Old Wall Cottage.
We are pleased to hear that you feel confident in the care your father is receiving. Providing a safe, supportive, and engaging environment...
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Review from Robert A (Son of Resident) published on 17 November 2025 Submitted via Website•
Overall Experience
The care my mother is receiving in the Old Wall Cottage care home is first class. My mother came out of hospital with a very bad bed sore but the home have been working really hard to improve the situation which has resulted in the wound improving.
All the staff are friendly and approachable and have the the residents best interests at heart.
Although my mother is not in a position to take part in the activities there appears a full program to engage with the residents.
There is great communications with residents family's and meetings where you can raise issues.
All the staff are friendly and approachable and have the the residents best interests at heart.
Although my mother is not in a position to take part in the activities there appears a full program to engage with the residents.
There is great communications with residents family's and meetings where you can raise issues.
The home is not a corporate glitzy establishment but has lovely gardens but really that is not important it's the care that is given and this care home delivers on this front.
↩Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home
Thank you for your kind words regarding the care your mother is receiving at Old Wall Cottage. We are pleased to hear that her recovery is progressing well and that our dedicated team has made a positive impact. Your feedback inspires us to continue delivering exceptional care and support to all our residents and their families.
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Review from Amanda V (Daughter of Resident) published on 30 October 2025 Submitted via Website•
Overall Experience
I just wanted to say how friendly, helpful and caring the staff are at Old Wall Cottage Nursing Home. Nothing is too much trouble. They are doing so much for my Mum and it is a great comfort to know that she is being so well looked after.
↩Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home
Thank you for your wonderful feedback! We're glad to hear that you feel your Mum is well cared for at Old Wall Cottage Nursing Home, and we truly appreciate your kind words about our staff.
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Review from Hannah W (Daughter of Resident) published on 17 July 2025 Submitted via Website•
Overall Experience
I'm always happy when visiting my Dad at Old Wall Cottage. The staff are extremely friendly and polite, always offering me a cup of tea! Dad is always looking well groomed and looked after. I've seen a real change in his mood since being at Old Wall Cottage, he's much happier in himself knowing that he is well looked after by all the staff. It really helps that they have permanent staff members so Dad can get to know them and build that trust with them. The home always looks clean and tidy, and they do great family events which is lovely to be involved in. Dad is eating well and has put on some much needed weight since being there. All in all, the home is great and makes these sometimes difficult stages of life, much easier for my Dad but also myself and the family. Their help and support is always greatly appreciated.
↩Reply from Dorota Serafin, Manager at Old Wall Cottage Nursing Home
Thank you so much for your kind and thoughtful words. It's truly heartwarming to hear that you're happy with the care we provide and that your dad is thriving here at Old Wall Cottage. Our team works hard to create a safe, familiar, and friendly environment, so it really does mean a lot to hear...
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Review from Lisa H (Daughter of Resident) published on 17 July 2025 Submitted via Website•
Overall Experience
The staff could not be kinder. They do everything they possibly can to ensure both dad and family are supported and reassured. We are always greeted with a smile and a hug.
Nothing is too much trouble. We will be forever grateful to have found Old Wall Cottage.
Nothing is too much trouble. We will be forever grateful to have found Old Wall Cottage.
The home and gardens are well kept and spotlessly clean.
↩Reply from Dorota Serafin, Manager at Old Wall Cottage Nursing Home
Thank you so much for your beautiful words. It means the world to us to know that you feel supported and reassured during your visits. Our team is truly dedicated to making Old Wall Cottage feel like a home-not just for our residents, but for their families too. We're so grateful to have your dad,...
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Review from David B (Husband of Resident) published on 30 June 2025 Submitted via Website•
Overall Experience
My wife has been at Old Wall Cottage now for 4 months, her care has been excellent.
The manager and the Care staff know her by name, as they do all of our family.
Her needs are met and she is very carefully monitored at all time.
Activities are organised and the Home is very clean, tidy and efficiently run, and it's always good to see the same Carers employed without the need for casual staff.
The manager and the Care staff know her by name, as they do all of our family.
Her needs are met and she is very carefully monitored at all time.
Activities are organised and the Home is very clean, tidy and efficiently run, and it's always good to see the same Carers employed without the need for casual staff.
Food and personal care is very good, we are delighted with all aspects at the Nursing Home
↩Reply from Sena Satheeswaran, Director at Old Wall Cottage Nursing Home
Thank you so much for your generous review, we are very proud of how the team and our environment allow our residents to flourish.
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Review from Lianne V (Daughter of Resident) published on 26 June 2025 Submitted via Website•
Overall Experience
My mum is very lucky to live in such a caring, safe and supportive nursing home. All her needs are met by the wonderful caring and knowledgeable staff. It is a joy to visit her most days and see how well she's treated.
↩Reply from Sena Satheeswaran, Director at Old Wall Cottage Nursing Home
Thank you for your review we appreciate the feed back and are pleased you were happy with the care your mum received in our little home from home.
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Review from Peter R (Son-in-law of Resident) published on 2 April 2025 Submitted via Website•
Overall Experience
Old Wall Cottage is a "caring home from home"! No request is too much trouble for the staff. They strive to involve everybody in the home social activities and endeavour to enrich their lives.
Old Wall Cottage provide a caring, clean an safe environment where residents are always referred to by name and supported with a smile
↩Reply from Sena Satheeswaran, Director at Old Wall Cottage Nursing Home
Thank you for such a lovely review. We continue to ensure that we deliver quality care and activities that are beneficial and keep the residents engaged and having fun. I will share your comments with the staffing team. Thank you.
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Review from S V (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card•
Overall Experience
My dad has always been cared for in a gentle and loving way. He is kept clean and comfortable at all times. The meals and activities are good and the staff involved him as much as possible. We are very happy with his care.
↩Reply from Sena Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home
Thank you very much for your kind words. Our team is very happy to hear that you were pleased with the care provided to your dad. We will continue to strive to give the best care to all of our residents.
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Review from Valerie M (Sister of Resident) published on 23 January 2025 Submitted via Website•
Overall Experience
My brother was a resident at Old Wall Cottage Nursing Home, for a number of years, until his passing on August 30th. My daughter and I visited him on numerous occasions and always found the staff to be caring and respectful of the people in their care.
I was always kept informed about my brother's health and well-being, including any little mishaps he might have had. My brother was an ex-stuntman, and could, at times be very single-minded and somewhat difficult to handle, but the staff seemed to have the ability to calm him down, and on most occasions keep him happy.
I was always kept informed about my brother's health and well-being, including any little mishaps he might have had. My brother was an ex-stuntman, and could, at times be very single-minded and somewhat difficult to handle, but the staff seemed to have the ability to calm him down, and on most occasions keep him happy.
Our family feel that his stay at Old Wall Cottage, was made as comfortable and happy as possible, under the circumstances, and their care and attention was second to none during his stay there. We loved my brother and obviously wished he was still with us, but we are thankful that during the final years of his life, he was so well cared for and loved by the staff at The Old Wall Cottage.
↩Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home
Thank you for your review. It was an amazing pleasure to meet your brother and care for him during his time with us at Old Wall Cottage. We know how much you loved your brother and it was lovely to see the smile on his face when you visited. We were lucky to meet you and your daughter and thank you for your support.
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Review from L C (Daughter of Resident) published on 13 January 2025 Submitted via Website•
Overall Experience
Mum had been at Old Wall Cottage for over 8 years and in that time all of the staff took such great care of my Mum, they would always keep me informed if Mum wasn't feeling very well and would give me regular updates on her health. I will be forever grateful for the help and support they have given our family.
↩Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home
Thank you so much for taking the time to write this review. It was a pleasure to care for your Mum so it is wonderful to hear that you were happy with the care that we provided.
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Review from S K (Daughter of Resident) published on 20 December 2024 Submitted via Postal Card•
Overall Experience
My mother was taken into care after several hospital visits. Her medical prognosis was not good, but nearly three years later with their care and attention she is still with us. They inform us of any problems and deal with them immediately.
Thank you so much for your help and support.
↩Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home
Thank you for your review. It is always a pleasure to care for your Mum and keep the family updated.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 February 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Old Wall Cottage Nursing Home.
Upcoming Events
There are no upcoming events for Old Wall Cottage Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Old Wall Cottage Nursing Home.
Accreditations
There are no accreditations posted yet for Old Wall Cottage Nursing Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Old Wall Cottage Nursing Home
What types of Care is Old Wall Cottage Nursing Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Old Wall Cottage Nursing Home have?
There are 36 Single Rooms.
What are the Facilities & Services at Old Wall Cottage Nursing Home?
Own Furniture if required, Near Public Transport, Wheelchair Access, Gardens are some of the Facilities & Services.
How far is Old Wall Cottage Nursing Home to the centre of Betchworth?
0.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Old Wall Cottage Nursing Home to verify any information. View our terms and conditions. Old Wall Cottage Nursing Home has a Basic Service -more info.