Park Vista Care Home

15 Park Crescent, Peterborough PE1 4DX

Park Vista became part of the Peterborough Care group in October 2011. Like the provider's other homes, Park Vista combines a warm and hospitable atmosphere.

Park Vista commands one of the best locations in Peterborough with views directly overlooking the Peterborough Central Park. Numerous facilities including doctors surgeries, health centres, dentists and The Peterborough City Hospital can be found within a five mile radius of the Home. Park Vista is approximately a 10 minute walk to the city centre.

Park Vista is a dual Registered Home meaning that it caters for both Nursing and Residential clients. The home is also able to accommodate residents with a diagnosis of Dementia. The Home consists of 50 bedrooms all with private en–suite facilities, as well as boasting spacious lounges and dining areas which allow residents to continue to live a comfortable life.

Group: Peterborough Care Ltd

Person in charge: Jill Sage (General Manager)

Local Authority / Social Services: Peterborough City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Nepali, Polish

Single Rooms: 59

Rooms with ensuite WC: 59

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Park Vista Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Park Vista Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews over all time. This Average Rating is also the rating value for Park Vista Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 34 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.878 for Park Vista Care Home is calculated as follows: ( (448 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 502 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Park Vista Care Home is based on 34 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 34 Reviews ÷ 11.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Park Vista Care Home has a Review Score of 9.9 (9.878) from 42 Reviews


Average Ratings

  • Excellent
    39
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Park Vista Care Home?

  • Extremely LIKELY
    41
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Park Vista Care Home

  • Son of Resident/Service User
    14
  • Daughter of Resident/Service User
    11
  • Husband of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

From the day dad moved in he was well looked after in a safe environment. Right up until he passed away he was treated with dignity. The staff were very respectful of all dad's family, especially in the last few days.

How likely would you be to recommend Park Vista Care Home? Don't know

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Average Rating:   3.8 out of 5

Mum came to Park Vista for respite about April 2017, and then didn't want to leave because the nursing care at Park Vista was very personal towards meeting mum's needs and she loves it so much. Being at Park Vista has made her very happy. Thanks to all ay Park Vista.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

When I read their latest CQC report I thought I had the wrong one; I didn't recognise it as Park Vista. Then I realised CQC's primary concern seems to be paperwork; my primary concerns were for general cleanliness, quality of the food and especially the level of care and consideration shown to the residents.

I visited my wife at least 5 afternoons a week for over 3 years, so was able to form an accurate and practical opinion of how the home operates; had I any concerns I would have moved her elsewhere long ago. All aspects of her care, up to and including end-of-life care, were excellent.

Maybe you could find smarter homes, but you would be hard-pressed to find one with greater emphasis on residents' care and wellbeing.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Park Vista is a very nice, happy and friendly place. Manager and staff are very helpful and there is a real homely feel to the place! Thank you All!

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

My partner has done really well while he has been at Park Vista. Be now look forward to going out once a week. 'Everything at Park Vista is perfect.'

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Uncle is very delighted with all the care and staff at Park Vista.
Plenty of food and drink.
Staff and Manager keep us very well informed and involved in his entire treatment in a knowledgeable and professional way.
A welcoming helpful and homely home!

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

Park Vista. "My husbands happy holiday home". My husband enjoys coming to Park Vista. He see's it as his holiday. He's always well cared for and looks forward to his respite at Park Vista very much.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mom was discharged from Peterborough Hospital on 29/1/18. Park Vista has been amazing in the care of my mom. Unfortunately, the hospital discharged my mom with the start of a chest infection and she deteriorated and Park Vista picked this up immediately and mom was re-admitted to the hospital. Luckily due to Park Vista's care mom will be back with them again to enjoy their one to one care and delicious varied meals and entertainment, mom will be safe and cared for at Park Vista.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Excellent all round service. Food quality excellent. Personal Care excellent. Communications excellent. Faultless service with peace of mind.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Grandmother came into Park Vista and had just about given up, but the team at Park Vista have done wonders with her. She is now back to her old self, and we as a family are extremely grateful. A great home with a great team.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

We send our sincere thanks to all staff and management. We really appreciate all you did for us. It was a difficult time for us as a family! All staff were helpful and kind and you couldn't have been more supportive to me and my dad during my nanny's admission. You're great!

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

Extremely helpful staff. Good attention to my mother's needs. Very knowledgeable. Regarding all procedures ascertaining my mother's needs.
Good liaison with medical requests and drugs administration regarding mother health issues.
Most importantly my mother is happy with excellent food and care she is in receipt of.
I am convinced that this care has prolonged her life in her mature years (93!!).

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

It was impossible to look after my mother's needs at home and I am so pleased we discovered Park Vista Care Home. The management, nursing care and admin staff work so well together enabling them to deliver first class care to my mother. The rooms are bright and welcoming - always clean and well-cared for.

My mother's personal care could not be bettered - she is always showered with regular visits from the hairdresser/pedicure treatments.

My mother is always treated with dignity and patience. The home cooked food is excellent (I have eaten in the restaurant often). There is also a comprehensive programme of activities - also excellent links with outside agencies. The home is always welcoming, friendly and caring.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very caring and sensitive environment. Very attentive "domestic" and nursing staff in a busy environment. Very visible, strong and able leadership and management presence both for residents and family visitors. All concerns and any issues promptly attended with excellent results.
All round excellent well led care home.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother had a very happy and had a great break over Christmas as she was in on respite. Lots to eat and drink. Excellent menu, the care is great. Fun and busy atmosphere will come again ASAP.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

Father-in-law was taken into Park Vista Care Home very quickly and has settled very quickly and likes the home very much. The staff are all brilliant for speedy caring response and management and finance 100%.
Thank you all so much.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

Brilliant home.
Staff really friendly.
Very welcoming to events, firework spectacular, dancing and singing. Very colourful and entertaining.
Dad settled in very well.
The staff couldn't do more to help him.
The general manager is very compassionate and supportive.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent home. Staff are all very friendly and knowledgeable, cheerful and warm.

Food is good and there are plenty of beverages throughout the day.

Visible management, approachable. The manager is always available at short notice.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

The home is marvellous. "The manageress is an Angel".
My wife gets the best possible treatment and so do I.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

Both myself and my mother are very happy with the care being provided for my father by all staff at Park Vista. All staff are well vetted and deliver their roles excellently.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

From the manager down the line to all carers, cleaners and nurses, we have been very grateful for the wonderful care of our mum.We are eternally in your debt. Thank you.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

Thank you to all the staff at Park Vista for all the care they gave my uncle whilst he was a resident - it was a pleasure to know that in the last 11 months of his life he was being looked after with the care and help he needed and required.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Astonished and amazed at the excellent nursing care and how quickly my mum has improved as a direct result. I am really happy!

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum had to go into Park Vista suddenly but she has been made so very welcome.
The staff have been wonderful and so very kind. The food is excellent.
For the situation we found ourselves in, it has been "a perfect solution".

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Didn't want my mum to come into a care home, however, Park Vista is meeting all of her requirements and as a family, we accept and believe this is the best possible place! As she was admitted with a fractured skill, the manager and the nurses have given her excellent nursing care which we couldn't have done at home.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

Father was taken into Park Vista via safeguard. We found the manager and her staff to be extremely helpful and informative. His condition and attitude improved within a few days of being there.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My mum has been taken into Park Vista Care Home. The staff have been very welcoming to myself and my mum, it's like a 'home from home environment'. The manager is very professional, there are many options food wise and my mum is very well looked after.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

Park Vista care home is a fantastic place, wonderful staff and the care is second to none.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

When visiting the Park Vista it seems a very welcoming home. There is a nice feel about it and there is always a clean fresh aroma with good welcoming staff who seem to be very caring and friendly. All seems to be well run with general managers being a lovely person. Meals seem to be presented very well and look good.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

Park Vista is a well organised well-managed home. My brother in law is very happy at Park Vista. We are very pleased with the way he is being looked after. All the staff are very pleasant and treat him with respect and dignity. Thank you to the manageress and the team.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff show exceptional care towards the residents and have their best interest at the core of all they do, we had problems with social services and the manager and staff at Park Vista were brilliant very helpful and supportive, mum and dad look so much better now they are settled in thanks to all the staff and manager at Park Vista.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff here are friendly, helpful, very caring and do their utmost to make sure not only the residents but the family are kept informed of how they are doing and if any changes need to be made. Nothing is too much trouble for them. They keep their focus on their residents best interests.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have nothing but praise for Park Vista and the team who are looking after my Mum. Our family endured a traumatic three months as my Mum's Alzheimer's worsened rapidly. It was a huge relief when she was accepted at Park Vista. Mum is so well cared for by a regular team of nurses and carers who are invariably friendly and helpful. Her room is always clean; she always looks good with her freshly shampooed hair; there are always refreshments by her bedside. Her many medical needs are so well catered for and staff often come in to chat with her and help her relax. My Mum can enjoy the excellent food in the dining area or in her room. Every time I pop in to see Mum I am so thankful that she is so well cared for and in such a friendly, caring and homely atmosphere. Thank you, Park Vista!

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

I find all the staff at Park Vista very caring and friendly. Nothing is too much trouble. Mum is very happy and settled in well. Her husband has since joined her. It is very nice to see them back together. They will soon have been married for 40 years. The manager has helped the family fight to keep them at Park Vista. Moving them into a double room, this has made us very happy. I can only see good things for the future. This has taken a lot of worry off me. Many thanks to them all.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

A caring and safe environment; friendly, approachable and well-informed staff; a warm and welcoming atmosphere; this is Park Vista and I am both relieved and grateful to entrust my wife's care into such safe hands.
The owners believe that all staff and residents should feel part of a family and this is evident from the moment you enter this spacious and comfortable home. There is always a warm welcome at reception with time for a friendly chat.
This sense of family continues with my wife's medical and personal needs where approachable care staff always keep me fully informed. A sense of belonging and community continues through the excellent and imaginative activities programme.
Refreshments are available throughout the day with care staff always on hand.
My wife can eat in her room or the well appointed restaurant - I often book in and eat with her at no extra charge!
What shines through is the warmth and openess of staff and that my wife and I feel part of a caring family.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum came into Park Vista as an emergency respite following dad being admitted (999) to hospital. Seen immediately by the manageress who is very comforting and compassionate towards me at a very difficult time, as the only son looking after both mum & dad.
Thank you very much for all you have done for me and my family you are very special.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent standards. Excellent home! My husband has been there for the past month and I have nothing but praise for the manageress and her staff.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

A very happy, clean, well run, homely home.
Lovely manager.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My brother was transferred from another care home on 01/12/2016.
I, as his brother, am very, very pleased, as is he, with the home and all services provided.
Just met the new general manager, and the senior carer and the staff are lovely.
My brother thinks the world of them all.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent apart from lost item in the laundry.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

We visit Park Vista because my dad was there. When I first visited the place I thought wow what a beautiful place. The staff were very friendly and so is the residents. It's a very warm feeling and homely place. Sadly my father has now passed away. I am still coming to Park Vista to see everyone, have coffee with them. When they have a garden fate I will be there to see everyone. If anyone asks me do I know any care home I would truthfully say yes, I would recommend Park Vista have it's a fantastic and friendly place to be.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was a resident of the above home for 5 years until sadly passing away in April. We always found the staff caring, attentive and mindful of mum's dignity. They made her last 5 years as pleasant and comfortable as possible.

How likely would you be to recommend Park Vista Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

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