Bay Court Residential & Nursing Home

16/18 West Hill, Budleigh Salterton EX9 6BS
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9.4 70 Reviews
  • Bay Court Residential & Nursing Home, Budleigh Salterton
Bay Court is proud to provide excellent care from a qualified Nursing team who are on site 24/7 supported by experienced healthcare assistants in a family style homely environment. Bay Court has 29 residents rooms. These are a mix of modern garden rooms with patio doors to the accessible garden, grand bay windowed rooms and cosy Victorian rooms all with character as individual as the residents.

The head cook and team take pleasure in providing traditional home cooked meals and delicious baking, taking into account dietary requirements and individual tastes. Relatives and friends are most welcome to join their loved ones for meals as well as celebration parties throughout the year. Come and meet the team and see for yourself!

Bay Court has an excellent activities team with regular visitors from the local churches, singers, harpist, pianist, exercise classes, crafting, regular crossword contests to name but a few. Residents, relatives and team alike enjoy the regular parties held in the garden and lounge area. Bay Court is in an excellent location on West Hill being flat walking distance to the sea front, cafes and shops. Residents are supported to get out and enjoy all Budleigh has to offer including theatre, craft and literary festival visits.

Bay Court has a regular hairdresser, nail technician and chiropodist who visit regularly.

Dignity and respect are the home's core values. Each resident is an individual and independence is encouraged. Training and development are important to Bay Court, which is an Approved Training Centre for staff as well as being a placement provider for Exeter University Nursing Academy and UWE Student Nurses. Bay Court works closely with the local medical centre as well as OT's, Physios, SALT, Frailty, Hospice care, Chime.

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Care Provided by Bay Court Residential & Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Court Healthcare Ltd
  • Person in charge
  • Tracey Hughes and Vicky Meredith (Registered Managers)
  • Admission Criteria
    • Private and local authority referrals. Speak to one of the managers for more information.
    • Ages 50+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025
    • Number of floors: 3

Funding & Fees Guide for Bay Court Residential & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,600
    • Self-Funded Nursing Care £1,400 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,600
    • RESPITE Self-Funded Nursing Care £1,400 – £1,600

  • Fees include:-
    24hr Nursing service
    All personal care
    Accommodation
    Fabulous food and drinks including a glass of wine or tipple of choice!
    Full activities schedule, including trips out, music classes, crafting, church services.
    Laundry
    Extras Hairdressing, Chiropody, Specialist nail painting
  • (these prices are only a guideline, please contact Bay Court Residential & Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Flexible to visiting times


  • Parking

  • Outside the home


Bay Court Residential & Nursing Home Reviews (70)

Total of 70, showing 1-20
9.4

Bay Court Residential & Nursing Home has a Review Score of 9.4 (9.431) out of 10, based on 6 reviews in the last 2 years. Over all time Bay Court Residential & Nursing Home has 70 reviews.

Overall Experience

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Date Published

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Review from A C (Wife of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent his last few weeks in Bay Court Residential & Nursing Home.
He really didn't want to go into a home and couldn't understand why he couldn't be at home.
With patience, respect and understanding, he came to realise that every member of staff was "fantastic". His words of which he had
very few in the end.

Reply from Dominique Lloyd, Director at Bay Court Residential & Nursing Home

Thank you for your review - we enjoyed getting to know all your lovely family in the time your husband was with us. With kind regards.


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Review from Barbara B (Daughter of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is very friendly and very social and fun. Nothing is too much trouble.

Reply from Dominique Lloyd, Director at Bay Court Residential & Nursing Home

Thank you for your review, Barbara, we are delighted to have your lovely Mum living with us. It's been a pleasure to get to know all the family. Looking forward to your next visit!


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Review from Suzanne K (Daughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 86-year-old father came to live with you directly from the hospital. He was very poorly and weak when he arrived. We felt that Dad was treated with so much dignity, care and patience at all times. All staff went out of their way to make us feel very welcome and afforded us the time to ask questions
about Dad’s condition and ongoing treatment. We were particularly impressed with how the staff would always talk to Dad upon entering his room, even when he slept, and explain to him what they were about to do to him.
When he was conscious he would often have conversations with the staff and none of them tried to hurry him up - they showed great interest in everything he told them. The staff were of great emotional support to the family at some very intense moments and reacted very quickly to ease Dad’s increasing pain every time it was required. In addition, your catering staff were very accommodating, both for my Mum, who spends every mealtime with Dad, and also for me and my siblings.

Reply from Dominique Lloyd, Director at Bay Court Residential & Nursing Home

Thank you for your lovely review. It was a pleasure to have your father at Bay Court. We were pleased you were able to spend that time together as a family. Kind regards,
Dom


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Review from L N (Friend of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that the home responded very quickly to any positive comment on how to improve my aunt's care.
The whole staff worked well together and information was shared quickly.
Any contact with the staff was a pleasant experience.
I can’t speak highly enough about Bay Court Residential & Nursing
Home.

Reply from Dominique Lloyd, Owner at Bay Court Residential & Nursing Home

Thank you for this review, very pleased to hear your comments and will certainly be passing them on to the team here. It was a pleasure looking after your aunt.


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Review from Manohar C (Nephew of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old aunt is a recent resident of Bay Court Residential & Nursing Home. I visited her quite a few times and she always has wonderful words to say about the carers and management of the residential home. No inch is spared in ensuring that my aunt is comfortable and happy. My aunt went into
Bay Court directly from hospital and when she was in very poor health. I had met her when she was in hospital a month before she was admitted into Bay Court. My aunt was very weak and frail and unsure about herself. She was not the strong woman I remembered. The next I met her was in Bay Court. The difference in her health and overall mental state was so very noticeable. Aunty was eating better, sounded so much more positive in her outlook, looked safe and secure and very happy where she was. This was despite her reservations of giving up her own home and moving into a residential home. This says a lot about the care and love that she receives at Bay Court. Thank you management and carers of Bay Court Residential Home.

Reply from Dominique Lloyd, Owner at Bay Court Residential & Nursing Home

Thank you for the lovely comments, we are very pleased your aunt is settled and content after arriving at Bay Court. I know the nursing team have been working closely with your aunt and are very pleased with how much better she is feeling now. I will make sure the feedback is passed on to the whole team!


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Review from R E (Friend of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bay Court was the home of my friend for just over a year, he passed away in June 2023.
My partner and I only saw my friend a few times and yet whilst my partner and I were there we were very impressed. We only met a few of the staff and the staff wore their uniforms including badges with their names
on.
We also liked and appreciated my friend could bring items from his former home to Bay Court as well as have photos of his family and my partner and I to make his room homely. The last time I spoke to my friend was on his birthday and a few days before he passed away. In turn, the staff team took a photo of my friend and in turn they emailed it to me, as little did anyone know my friend was going to pass away a few days later.
Bay Court seems to be a good place and not only a place people call home but also a place of work where people or visitors can share experiences, knowledge, expertise, opinion and be heard, welcomed, and valued.

Reply from Dominique Lloyd, Owner at Bay Court Residential & Nursing Home

Thank you for the lovely review, we loved having your friend living at Bay Court. He was an absolute delight. It's been a pleasure getting to know you and your partner as well and I hope we stay in touch!


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Review from H S (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here for just a few weeks. He settled in quickly and seems to be very happy. When we chatted about the home his only complaint was there was too much food! The food is so good Dad needs bigger trousers! Dad finds communication hard as he is profoundly deaf but people take time to write
him notes and include him in everything that's going on. Staff will give him a game of chess when time allows which is good brain stimulation. I am able to relax knowing Dad is safe and happy.

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Review from G P (Son-in-law of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bay Court Residential & Nursing Home has been an excellent choice for my father-in-law. The staff especially the manager have been so understanding of not only my father in laws needs but the rest of the family, especially my mother-in-law. From a tricky start, he seems very settled now which we are
extremely grateful.

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Review from J L (Niece of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So lovely to visit and see how happy my aunty is, with her hair done and nails painted, she has always taken great pride in herself - always worn make-up etc. She also enjoys the activities and company. Keep up the good work you are doing. Thank you. The staff are very friendly and helpful.

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Review from S B (Niece of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting my auntie in a previous home, this is amazing. The staff are very friendly and helpful. My auntie looks lovely - hair and cleanliness are exceptional - nails painted. She loves being here and feels at home. Well done everyone for doing an amazing job.

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Review from Carol R (Sister of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made very welcome when I visit my sister; I could not ask for any more. Care for my sister I find her very well cared for at all times; she seems to be content and settled as much as near to being at home. I find the staff very pleasant and efficient. I feel that the care my sister is getting
is excellent.

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Review from P S (Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved from another home that I was not happy with. I am at home at Bay Court now and I am happy here.

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Review from M W (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very well cared for at Bay Court Nursing Home. The home is well managed, and we find all the staff to be personable, caring and friendly. Dad appreciates the activities staff taking him to the town and seafront, and he really enjoys the freshly cooked meals and good menu selection. We are very
happy with the care given at Bay Court.

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Review from Bill M (Son of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last 7 months in Bay Court Residential & Nursing Home and received excellent care. On arrival, she was not expected to last long but through careful management, constant support and demonstrable involvement she enjoyed her last days in a friendly and comfortable setting. The staff
were always attentive, cheerful and interested. My mother had a second, or perhaps third or fourth, wind while there and this made the last days dignified and peaceful. We visited very regularly, during difficult lockdown rules, and were always impressed with the diligence and professionalism of the team. Thank you for making it more bearable than it could have been.

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Review from Lydia H (Daughter of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred from the hospital to Bay Court for respite care, and our family was so happy with the care that she has been able to remain there. Her bedroom is bright and well-decorated, and the home is meticulously clean and well kept. The manager runs a very well organised and staffed home
with a calm and happy atmosphere. We are happy that Covid's safety precautions are still very much adhered to. Staff are all caring and patient with my mum.

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Review from J C (Daughter-in-law of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comforting to know that my father-in-law is in a safe and happy environment, which I would recommend to family and friends. I would like to comment that the telephone is always picked up by a member of staff, rather than recorded rang bock facility.

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Review from Tony C (Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home excellent in all aspects.

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Review from A C (Son of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Safe and happy environment. Very pleasant and friendly staff. Would recommend to family and friends.

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Review from Michael T (Son of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Bay Court for her last few weeks of life. The staff were caring and thoughtful and treated her with wonderful care and respect. They made us as a family feel welcome and informed us of any changes they felt would need our attention for our mother. Her room was welcoming and light. We
were so happy for her to be in a place where we knew that she felt cared for. We cannot recommend Bay Court highly enough.

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Review from Audrey R (Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love family visiting daily.
Like my bedroom.
Like going in the garden.
Like food very much.

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Current Review Score: 9.4 (9.431)

Overview of Review Score

The Review Score of 9.4 (9.431) out of 10 for Bay Court Residential & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Bay Court Residential & Nursing Home is calculated as follows: ( (55 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 65 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Bay Court Residential & Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Tracey

Tracey Hughes

Job Title: Clincial Manager

Joined: 2018

Tracey has worked in Nursing homes for 30 years, she has been a Registered Nurse for 16 years and has worked for Bay Court for 5 years. She has worked in Nursing homes Learning Disability and at RD&E Hospital since qualifying.


Tracey has been the clinical lead, deputy and is now the Clinical Manager.


Tracey has a strong nursing team working with her and they have been keen to implement many strategies for Bay Court and the care of the residents. Since Tracey has been the manager Bay Court has become a training centre as well as being nominated for a national care awareness for training and development at Care UK 2023.


Tracey has been instrumental in bringing student nurses on placement from UWE and The University of Exeter. She regularly speaks at The University of Exeter regarding careers in health and social care.


Tracey lives locally with her teenage family. She enjoys running has a huge love of the sea and walking her dog Daisy.


Victoria

Victoria Meredith

Job Title: Non-Clinical Manager

Joined: 2013

Vicky has worked at Bay Court Nursing Home for 11.5 years. She started in the kitchen and domestic and then worked in care for many years. She has been Head of Care, Deputy and now Non-Clinical Manager.


Vicky has her NVQ Level 5 in Health and Social Care as well as in 2023 completing her assistant practitioner. Vicky has a keen interest in training and development Bay Court has become a training centre since she became a manager. Bay Court has been shortlisted for The National Caring Awards for Training and Development.


Vicky lives locally with her young family and puppy called Barney who comes into Bay Court. The residents and team are very fond of him! In her spare time, she enjoys the outdoors and walking with her primary-aged children.


Dominique

Dominique Lloyd

Job Title: Director

Joined: 2022

Dominique and her Husband Kevin bought Bay Court Nursing Home in 2022. They and their school-aged children have relocated to the West Country for the opportunity.


Dominique's family own a care home in Bristol and she wanted to use her transferable skills moving full-time into a health and social care environment.


In her spare time, she enjoys walks with her family and dogs, rural life church services, and local committees and is naturally a taxi for her children!


Frequently Asked Questions about Bay Court Residential & Nursing Home

What types of Care is Bay Court Residential & Nursing Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bay Court Residential & Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bay Court Residential & Nursing Home have?

There are 29 Single Rooms.

What are the Facilities & Services at Bay Court Residential & Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bay Court Residential & Nursing Home to the centre of Budleigh Salterton?

0.3 mile(s) as the crow flies, distance by road may be significantly further.