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Care Homes Owned by Abbey Healthcare in Cambridgeshire

9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Abbey Healthcare in Cambridgeshire

Only the locations & reviews in Cambridgeshire for Abbey Healthcare are showing below.

View the details of all 16 locations (with 940 reviews) owned by Abbey Healthcare

Abbey Healthcare Locations in Cambridgeshire (2)

 
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2 Care Homes owned by Abbey Healthcare in Cambridgeshire
Primrose Hill Care Home

Thames Road, Huntingdon PE29 1QW 

9.6 32 reviews
"A lovely care home with a very friendly atmosphere. It was so reassuring to see a smile on my dad's face every time we came to visit. So…"   Read all 32 reviews
Location Type Care Home

Primrose Hill Care Home takes pride in providing a a service that focuses on great care. The care home is located a residential area very close to the town centre in the historic town of Huntingdon, with excellent road and public transport links. The… Read more about Primrose Hill Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 60 Rooms from £1,400 / week
Cromwell House Care Home

82 High Street, Huntingdon PE29 3DP 

8.9 31 reviews
"My husband came to Cromwell House from hospital for the last 3 weeks of his life. The nursing care was exemplary, and the compassion and…"   Read all 31 reviews
Location Type Care Home

Cromwell House Care Home, the birthplace of Oliver Cromwell, is steeped in the Cromwell family history, whilst conveniently located in a prominent position, with excellent road access and public transport. There is always a warm welcome from the… Read more about Cromwell House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 66 Rooms from £1,300 / week

Abbey Healthcare Reviews in Cambridgeshire (63)

9.5
Abbey Healthcare has a Group Review Score of 9.5 (9.460) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbey Healthcare must have a Review Score.

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Review of

Cromwell House Care Home

from J R (Widow Widower) published on 23 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Cromwell House from hospital for the last 3 weeks of his life. The nursing care was exemplary, and the compassion and concern for him from the staff were fantastic. My family and I were fully supported by the lovely staff as we faced his death, and they went above and beyond expectations.
There was such a warm and caring atmosphere on the nursing unit, and we felt very comfortable with my husband ending his days surrounded by his family and some truly lovely people. Thanks to all at Cromwell.

Reply from Carol Slater, Home Manager at Cromwell House Care Home

Thank you so much for your very kind words, I will ensure that these are relayed to the staff team.

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Review of

Primrose Hill Care Home

from J B (Daughter of Resident) published on 9 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When we arrived at the car home from hospital my mum was placed on the dementia floor as she had been in hospital with an infection and had a diagnosis of early onset dementia. This floor was too noisy for my mum to cope or recover. We waited in the toom for nearly 45mins waiting for someone to come
and see us to explain the process. During that time my mum was getting more upset with the level of noise. I spoke to the manager who was extremely understanding & helpful and moved my mum to a quieter floor that wasn't for dementia. The 1st nurse I met on that floor was lovely & couldn't be more helpful and was really warm & personal-able to my mum. The other care staff were also fantastic & within a couple of days mum was back to her normal self and I couldn't praise the care she was given enough & how attentive the staff were with the exception of 1 nurse who made it very clear she was not happy that my mum was on that floor & sadly was lets the staff down.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your review. So glad to have helped support in moving mum and settling her with out noise. reviews mean a lot to the team and will pass on the feedback.

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Review of

Primrose Hill Care Home

from Z S (Daughter of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home with a very friendly atmosphere. It was so reassuring to see a smile on my dad's face every time we came to visit. So comforting to know he would be happy to stay again. Wonderful staff too!

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for you kind review, so glad Dad was happy with us :)

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Review of

Primrose Hill Care Home

from Carly C (Daughter of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seeing my fathers face on visiting Primrose Hill, smiling and clean-shaven was enough to convince me he was happy as he could be, while always from home. Which has never happened before even with a live in carer.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your kind review. Very happy Dad had a positive stay with us.

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Review of

Primrose Hill Care Home

from Beverly S (Wife of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory, my husband was happy with the staff and care he received. He was always clean and presentable. He would be happy to go back when needed.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your review, it means a lot to the home & staff -glad your husband was happy with the care & welcome you anytime needed.

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Review of

Primrose Hill Care Home

from V M (Wife of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the day my husband moved into Primrose Hill care home, we have both been treated with the utmost care and support. The home feels like a real home from home. Everyone of the staff always has a smile and a kind word. I feel very grateful that my husband is now living in such a happy, warm and safe
place. Thank you all.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your kind & lovely review. This means a lot to the home and staff to know how well they are supporting. Thank you again

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Review of

Primrose Hill Care Home

from B S (Father-in-law of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Hill is always very clean, friendly talkative staff, always polite and willing to help. Plenty of staff on each floor to cover the needs of everyone.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your kind review. This means a lot to the home and staff :)

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Review of

Primrose Hill Care Home

from B R (Friend of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Before our friend became a resident, we visited several homes in the area but were immediately struck by the welcoming atmosphere of Primrose Hill Care Home. After a settling in period, our friend appears to be enjoying life in her new abode and seems to get on with many of the carers particularly those
who like to have a laugh and a joke with her, yes, there have been highs and lows, but we have been impressed by how caring the staff are and treat those who suffer from dementia with dignity and kindness.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the kind review. we are so happy your friend is enjoying the home and has settled well. :)

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Review of

Primrose Hill Care Home

from S C (Son-in-law of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother in law very happy staying here she is eating so much better very friendly, kind, happy staff.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for you kind review, it means a lot to us all in the home. So happy Mum in law is doing so well.

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Review of

Primrose Hill Care Home

from W C (Daughter of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff enough for how mum is looked after. Mum is very scared of water and don't like showers but the staff here got her to have one and she said she felt so fresh after and they was so kind and made her feel at ease all the time. The staff on her floor are all so friendly and always
take time to tell me how she is doing.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your kind words. its means so much to the team. So glad you are happy with the care provided.

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Review of

Primrose Hill Care Home

from S S (Daughter of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff on all levels, clean, presentable at all times. Admin/reception area clean, friendly and welcoming. An upbeat feeling as soon as you walk in. Level of care high and always ready to listen and answer any questions. Most satisfied with all aspects

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

thank so much for your lovely revew. means so much to the home and team

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Review of

Primrose Hill Care Home

from T B (Wife of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As been with my wife as a resident all is excellent. Thank you for looking after my wife in such a kind way.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you for your kind words, this is appreciated by our team. We are happy to support in any way.

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Review of

Primrose Hill Care Home

from S B (Son of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a stroke and an extended period in hospital, my father was transferred to Primrose Hill in Huntingdon. From the moment he arrived he was treated with compassion and respect. All the staff I met were amazing and made my dad comfortable and managed his end of life care with great care and allowed
him to maintain his dignity. I cannot fault anything about the home. Myself and my family will be forever grateful for everything they did for dad and us at a very difficult time.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your kind words, this means so much to the home and staff.

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Review of

Primrose Hill Care Home

from J B (Friend of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my friend for some while now and what has struck me at every visit is the caring staff. From management to cleaning staff, they have been friendly and helpful. Through good and bad times (my friend has dementia) they have provided support and quite a few laughs. They also keep me
informed about my friend.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the wonderful review. We are so happy you have confidence in the home for your friend. This means a lot to the staff.

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Review of

Primrose Hill Care Home

from Kelly C (Niece of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a lovely afternoon with tea and cake at Primrose Hill Care Home. We had a lovely quiz with one lovely member of staff who made us all laugh, the residents had a blast. We had beautiful cakes, made by the chef. This care home is so warm and caring. My auntie absolutely loves it there, I can't wait
for the next one.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the wonderful reviews. We are so happy you enjoy all we do and love you attending all you can for your loved one. Thank you again.

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Review of

Primrose Hill Care Home

from Shelley C (Sister of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family went to a games afternoon with coffee, tea and cakes, home is now putting this on every Wednesday for all. What an afternoon we all had such a laugh. Everyone had a good time, all the staff were very helpful. The entertainment officer was brilliant with the residents and the chef made
such lovely cakes and biscuits. I would highly recommend this care home to the elderly. Well done everyone. Many thanks.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the wonderful review. We are so happy you enjoy all we do and love you attending all you can for your loved one. Those cakes are so tasty too! Thank you again.

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Review of

Cromwell House Care Home

from Margaret H (Wife of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for with great kindness and dignity. Visitors felt welcomed and when I stayed with my husband the night before he died, I also was cared for with numerous cups of tea and biscuits. Any queries were dealt with. Care was taken trying to find my husband something he was able to eat.
Overall a wonderful service. Thank you.

Reply from Carol Slater, Home Manager at Cromwell House Care Home

Thank you so much for your kind words, it was a pleasure to care for your husband and I will ensure that your feedback is shared with the team. With kindest regards, Cromwell House Team.

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Review of

Primrose Hill Care Home

from R C (Relative of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing entertainment, food was lovely and homemade (well done chef), great raffle and prizes from people that donated. Would have been nice if family members could have drinks provided for next time. Can't wait for another entertainment day with the residents.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you R for a lovely review. I am so pleased you had a wonderful day & we certainly did too. I am so sorry you didn't have the opportunity to have a drink whilst here, we had jugs of Pimm's with the BBQ set up, we had a juice station set, a fresh cold water cooler and in the dining room we have the coffee/hot chocolate machine. We will keep you updated on our next entertainment day and would love you to join us again.

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Review of

Cromwell House Care Home

from Steven A (Son of Resident) published on 31 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, all aspects of the home are really nice. All staff are good at what they do, from the carers to the cleaners. Very friendly, helpful staff, nothing is too much for them.

Reply from Sylvia Duz, Home Manager at Cromwell House Care Home

Thank you Steven for taking the time to leave the team positive feedback. All reviews are really appreciated by the team. Kind regards.

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Review of

Cromwell House Care Home

from C K (Daughter of Resident) published on 11 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely caring, kind, gentle and extremely friendly. I am, without fail, welcomed warmly on each visit with a clear awareness of who I am and who I am visiting - this is of great value to me personally. My father has advanced dementia and displays verbal and physical aggression in his
behaviour, which the staff cope with brilliantly! My only slight issue is that there are not always carers available to help and it may take a while for them to be free from other tasks - this is no complaint on them as they are constantly busy. Staffing, I appreciate, is a difficult balance.

Reply from Sylvia Duz, Home Manager at Cromwell House Care Home

Good afternoon,


Thank you for your feedback, all feedback is greatly appreciated and enables us to review any concerns and improve our services. I will ensure I share your kind feedback with the staff. If you would like to discuss your concern further I would be happy to meet with you to discuss.


Kind regards Sylvia and the team

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Awards / Recognitions (6)

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