Care Homes Owned by Abbey Healthcare in Cambridgeshire

The nurses along with the carers are always checking my dad is ok and the nurses are wonderful keeping on top of medical needs.

We can't thank all of the wonderful staff at Primrose Hill Care Home enough for the care and compassion they gave to Dad during his 6-week recovery stay with them in Spring 2026, following his discharge from hospital. We visited daily, got to know the staff well and saw first hand how well they treated and cared for Dad and the other residents too. Dad's recovery during his stay at Primrose Hill was impressive. He had lost his mobility during his stay in hospital. Whilst at Primrose Hill he was guided, encouraged and aided by the very capable staff to exercise and this resulted in sufficient gain in his mobility to be able to return home. Thank you so much to everyone at Primrose Hill: you far exceeded our expectations, and we are delighted by the recovery that Dad made whilst in your care. Very highly recommended to others.

The food menu would put a celebrity chef to shame so once again I would like to thank the management the nurses and Care staff for the care they gave my wife.

I just wanted to say how lovely the downstairs of the home is looking. Freshly-painted, also new dining room tables and chairs, very nice table cloths, curtains, also toilets looking lovely and fresh. Also thank you for a lovely St. Patrick's afternoon, the room was nicely decorated with green streamers and green and white balloons. Everyone had a good sing-along as they always do. A big thank you for all the staff for their hard work. Well done everyone!

Our father needed palliative and end-of-life care at very little notice. The care home was close to their house, and hence to mum. It was with much relief that we secured a place for dad to spend his final days at Primrose Hill. It was so appreciated how our family, whenever and whoever we arrived, were always made to feel welcome. We were soon made to feel at home - whether by office, nursing, cleaning, care or catering staff. At a really difficult time in our lives, you cared for us and dad, personally, with skill and empathy. It was wonderful to be able to focus on dad, and mum, and be provided with all that made this more comfortable - whether a room to stay, advice or hot drinks and biscuits. Thank you!

Caring and knowledgeable staff. Thank you.

Thank you.

I find that the care my grandmother is given is amazing, the staff are extremely friendly, helpful and caring towards the residents. I have joined in with some of their game times which are really engaging and I see how happy my grandmother is which makes her being in the care home so much easier for us as a family.

I would like to thank everyone who works at Primrose Hill. The love and care that George received while Primrose Hill was his home made him feel safe and loved. Every time I came in the door I felt I was with friends. They made our last 9 months together a very special time and for that I am so grateful to every one of you. Thank you all and I send my love to you all. You are very special people.

Thank you for all that you did for her.

My husband came to Cromwell House from hospital for the last 3 weeks of his life. The nursing care was exemplary, and the compassion and concern for him from the staff were fantastic. My family and I were fully supported by the lovely staff as we faced his death, and they went above and beyond expectations. There was such a warm and caring atmosphere on the nursing unit, and we felt very comfortable with my husband ending his days surrounded by his family and some truly lovely people. Thanks to all at Cromwell.

When we arrived at the car home from hospital my mum was placed on the dementia floor as she had been in hospital with an infection and had a diagnosis of early onset dementia. This floor was too noisy for my mum to cope or recover. We waited in the toom for nearly 45mins waiting for someone to come and see us to explain the process. During that time my mum was getting more upset with the level of noise. I spoke to the manager who was extremely understanding & helpful and moved my mum to a quieter floor that wasn't for dementia. The 1st nurse I met on that floor was lovely & couldn't be more helpful and was really warm & personal-able to my mum. The other care staff were also fantastic & within a couple of days mum was back to her normal self and I couldn't praise the care she was given enough & how attentive the staff were with the exception of 1 nurse who made it very clear she was not happy that my mum was on that floor & sadly was lets the staff down.

A lovely care home with a very friendly atmosphere. It was so reassuring to see a smile on my dad's face every time we came to visit. So comforting to know he would be happy to stay again. Wonderful staff too!

Seeing my fathers face on visiting Primrose Hill, smiling and clean-shaven was enough to convince me he was happy as he could be, while always from home. Which has never happened before even with a live in carer.

Very satisfactory, my husband was happy with the staff and care he received. He was always clean and presentable. He would be happy to go back when needed.

Primrose Hill is always very clean, friendly talkative staff, always polite and willing to help. Plenty of staff on each floor to cover the needs of everyone.

Before our friend became a resident, we visited several homes in the area but were immediately struck by the welcoming atmosphere of Primrose Hill Care Home. After a settling in period, our friend appears to be enjoying life in her new abode and seems to get on with many of the carers particularly those who like to have a laugh and a joke with her, yes, there have been highs and lows, but we have been impressed by how caring the staff are and treat those who suffer from dementia with dignity and kindness.

Mother in law very happy staying here she is eating so much better very friendly, kind, happy staff.

I can't thank the staff enough for how mum is looked after. Mum is very scared of water and don't like showers but the staff here got her to have one and she said she felt so fresh after and they was so kind and made her feel at ease all the time. The staff on her floor are all so friendly and always take time to tell me how she is doing.

Very helpful staff on all levels, clean, presentable at all times. Admin/reception area clean, friendly and welcoming. An upbeat feeling as soon as you walk in. Level of care high and always ready to listen and answer any questions. Most satisfied with all aspects