Care Homes Owned by Abbey Healthcare in London

Mum indicates that alls well on our visits, she has regular pop ins from staff on the present ward and from her previous ward. Food is good and she seems to enjoy it, as she clears her plate 9 times out of 10. Overall she is well looked after and is as comfortable as she can be.

My grandad felt welcome and settled for his 3 weeks respite care. The home is well organised, with clean environment and welcoming atmosphere. Will definitely recommend for other service users.

The Manor Farm Care Home was very welcoming when my dad became a resident. The care home is spacious and have lots of natural lights coming through. Staff are very nice and caring and will try to accommodate my dad's needs.

My mum has been a resident of Manor Farm for the last 3 years and I am very impressed with the high level of care that has been provided to her. The nursing staff are always attentive, kind, caring, compassionate and treat my mum with great respect. My mum is always clean, well fed and happy. The home is providing a level of care that I could not provide my mum at home. I am kept up to date and well informed about any changes in my mum's health or situation. I am always told when mum is resident of the day. I also know that I can reach out to the ward at any time. I have had several phone calls this year from the manager. She is so warm and kind and nothing is too much trouble. As a family member, I feel reassured that my mum is in Manor Farm and that she is safe. The ward is clean and so is my mum's room. The facilities are good and I am pleased her meals are keeping with her being a vegetarian. I cannot praise the staff, manager or the home enough. Thank you!

Attentive and caring staff, who have made my dad feel welcomed. Always friendly and happy to help. Doing their very best, in a busy environment.

I find the manager first class, there will occasionally be problems and she sorts them out with speed and care. The room is good and the food excellent, the carers are, in the majority efficient and effective. Overall a good experience.

My friend had cloths & food stolen from his room from other in mates, I brought him a bowl of fruit, placed it in his room, took him in the main yard for an hour, when we returned the bowl and the fruit was missing! Told the staff and they was not interested and told us it happens all the time because doors are not locked

My uncle was put here temporilly from hospital, at first manager was very communicative with messages regarding care, appointments etc. Long story short, my uncle took a liking to another female resident and was following her & spending time & on occasions I believe kissed her. Safeguarding reports became the normal Text messages from manager to myself, she called and ambulance 1 evening to send him to hospital as she said he needed 1 to 1 care & that wasn't being paid for. Luckily paramedic refused as no medical reason to keep him in hospital. His clothes and other items went missing constantly, food was cold when we were on a visit, his personal hygeine was an issue, smelling of urine. Too much too put on here!

All the staff are very caring and attentive to my brother's needs and ensure he feels like his own home which is so important. My brother at Manor Farm Care is Neves.

It was my husband's 70th birthday on the 11th May and the staff on Birch Ward went above and beyond with their kindness. We had family attend and they allowed us to bring in loads of balloons and decorations. The staff took photos on our behalf and helped make the whole event a joyous occasion. They are absolute heroes!

We expressing that staff are excellent in care giving. We are so happy to recommend this care home. The staff are very adorable, helping. Thankful. Your care home is one of the best care homes ever.

All the staff were so kind and careing. Home was so clean, and all the service user's looked well cared for.

We are very pleased with the care my father has received so far at Manor Farm Care Home. After an awful experience at a local hospital, my father entered the home with a stage 4 pressure ulcer due to neglect. My father has been at the home for just three weeks, and already his ulcer is healing and reducing in size. The staff are excellent because they do their jobs with compassion. Everyone seems happy and positive which gives the place a lovely atmosphere. The management is very good at keeping in touch with us regarding aspects of Dad's care too.

This home is beautiful and I can talk to all the staff and the manager lady is absolutely lovely and always happy to listen to us.My cousin is very happy and we are happy to be in this home.The home is clean and the activities are brilliant

My uncle was cared for excellently at Manor Farm. All of the staff were very friendly and caring towards him and made him feel comfortable and settled. Thank you to everyone at Manor Farm for their care and support.

Very happy with this care home. Staff all good and supportive.

My mum is at Manor Farm nursing home. She has been here since 2019 and I am very happy with the way the first floor staff and nurses look after her.

My overall experience has been excellent, regular communications from the management and team. My mother has settled well and she interacts well with staff and also lovely to see her engaging in activities.

My Mother has been a resident for just under six months and although I do not know about other Nursing Homes to compare with this one I can only say that I am impressed. From Pravene (Home Manager) who I have met several times down through all the staff I can only say that I am impressed with the friendliness, helpfulness and professionalism of all the staff. Any problems encountered have been explained as to why certain items are not allowed and the reasons why. I can only reiterate that I am happy my Mother is a resident and is being cared for here and she is happy in herself and this to me proves the level of care provided by all the management and staff

I am Eric and in my stay at Manor Farm Care Home I have been supported well and staff are very kind, helpful and polite. Kay (activities lead) is very good at her job, she is polite, kind and extremely helpful, she goes above and beyond. Management team are also very helpful and kind.