Care Homes Owned by Abbey Healthcare in London

Reply from Natalie Vella, Deputy Manager (Clinical) at Barleycroft Care HomeThank you for your lovely comments i will ensure they are shared with the team

Reply from The Manager, Deputy Manager (Clinical) at Barleycroft Care HomeThank you for your kind words, I will ensure that this is passed to the team

Reply from Jessica Morris, Regional Director at Manor Farm Care HomeI just wanted to say thank you for your lovely review of the care home. It was very kind of you to take the time to share your positive experience.

Your comments are genuinely appreciated and mean a lot to everyone involved in providing care and support. Feedback like yours is incredibly encouraging, and were grateful for your trust and support.

Reply from Jessica Morris, Regional Director at Barleycroft Care HomeThank you for taking the time to leave such a positive review of the care home. Your kind words and thoughtful feedback are truly appreciated.
It means a great deal to know that the care and support provided have had a positive impact. Your comments have been shared with the team and were very encouraging for everyone.
Thank you again for your support and trust.

Reply from Jessica Morris, Regional Director at Barleycroft Care HomeThank you very much for your kind and supportive review of the care home. We truly appreciate you taking the time to share your thoughts and experience.
Your feedback is valued greatly and has been warmly received by the team. Its always encouraging to know that the care and attention provided are making a positive difference.
Thank you again for your continued support.

Reply from Jessica Morris, Regional Director at Barleycroft Care HomeThank you so much for your kind review and sharing your views on the homes improvements.

Reply from Jessica Morris, Regional Director at Barleycroft Care HomeThank you very much for your kind review we will ensure this is shared with the team.

Reply from Jessica Morris, Regional Support at Manor Farm Care HomeThank you for taking the time to share your feedback. We are very sorry to read that your experience has caused distress, and we fully understand how upsetting it is to feel that your loved one's care and dignity may not have met expectations. Listening to residents and their families is extremely important to us, and we regret that you felt unheard.

Any changes to visiting arrangements are made with careful consideration for the wellbeing and safety of all residents, but we recognise how important visiting is for families and apologise if this was not communicated clearly or compassionately. Your comments regarding communication, consistency, dignity, and nutrition are particularly concerning. Ensuring residents are treated with respect at all times and that their nutritional needs are fully met is fundamental to our care. We will look into your concerns raised and please contact us directly to discuss further if you wish.

Reply from Alexander Bragg, Operations Manager at Manor Farm Care HomeThank you for your kind words, we are pleased that your loved one is enjoying her stay. With regards to food we will ask our Chef to talk to your loved one to see if we can make this better for them.

Reply from Lynn Grafham, Regional Director at Barleycroft Care HomeThankyou for the feedback and we are delighted that your experience at Barleycroft has been so positive.

Reply from Lynn Grafham, Regional Director at Barleycroft Care HomeWe are delighted that you are so pleased with the care we provide to all your family. Thankyou, we will make sure your comments are shared with the team

Reply from Lynn Grafham, Regional Director at Barleycroft Care HomeThankyou for taking the time to leave a review and we are delighted that you have had such a positive experience. We will ensure your comments are shared with the team her at Barleycroft

Reply from Lynn Grafham, Regional Director at Barleycroft Care HomeMany thanks for taking the time to leave a review and we are delighted that you have found the Home so caring and respectful. We are sorry that you have been unsatisfied with the cleanliness. We would welcome the opportunity to talk with you regarding this in more detail as it is an area we take very seriously and have not had any other concerns raised.

Reply from The Manager, General Manager at Barleycroft Care HomeThank you for the lovely feedback. We are so pleased to hear that your expectations have been exceeded and that your experience at Barleycroft has been such a positive one. our team works hard to create a welcoming, supportive and homely environment for residents and families, and your comments are greatly appreciated. Thank you for taking the time to leave this review.

Reply from The Manager, General Manager at Barleycroft Care HomeThank you very much for your kind words, We are delighted to hear that your father feels well cared for and that our team have made a positive difference to his expereince at Barleycroft. Providing safe and dignified care, person centred care is what we strive for every day, and feedback like this truly means a great deal to the whole team. Thank you again for taking the time to share your experience.