Care Homes Owned by Abbey Healthcare in London

The staff took care of my mum from Dec 2019 until she passed away in Oct 26. They were always very kind and attended to her needs with care and compassion. She was always clean and well presented. The room was clean and the food was of a good standard. I would certainly recommend Barleycroft.

I am very happy with staff at Manor Farm. My mum enjoys the food.

I am happy with the services, here at manor farm care home staff are supportive to my needs have shown me kindness and respect.

My mother was a challenge in the first few months of her admission but has now settled well thank to staff be excellent.

Fantastic care provided. Always feel like she is respected and treated well.

I generally enjoy my freedom to take myself on walks & seeing my family who live very locally I am happy meeting the staff as they are very pleasant & helpful

Generally very happy with the care at Aarandale manor. The staff are so caring and helpful. There is a large communal lounge dining room for meals + entertainment. There are always plenty of carers available, some medical staff on duty. An excellent care/nursing home, my father is very happy there.

Very pleased with how you are looking after my brother. Was particularly good that he was able to accompany us to Southwold in Suffolk on 21/8/2026. Ultimately I am looking more forward to when he is properly back with his family permanently. Glad that we can take him for days out and bring him back to the family home

The food choices are very good and varied

My friend stayed in another place before coming to Manor Farm and I can see the difference in the level and quality of care she receives,she has a lot of space and people to walk around as she hated being in 1 flat and felt anxious before coming to her current place where she is much calmer and happier. The staff - especially Linda, Jannet and other domestic staff seem to know her needs and provide my friend with what she wants and needs.

All the staff show very dedicated attention to my brother's needs. Meals have a nice variety and my brother enjoys which has helped to build him up. Hospital appointments and transport bookings are promptly recorded and arranged to take out stress and anxiety for the family. The care home is relaxed with peace.

Mum indicates that alls well on our visits, she has regular pop ins from staff on the present ward and from her previous ward. Food is good and she seems to enjoy it, as she clears her plate 9 times out of 10. Overall she is well looked after and is as comfortable as she can be.

My grandad felt welcome and settled for his 3 weeks respite care. The home is well organised, with clean environment and welcoming atmosphere. Will definitely recommend for other service users.

The Manor Farm Care Home was very welcoming when my dad became a resident. The care home is spacious and have lots of natural lights coming through. Staff are very nice and caring and will try to accommodate my dad's needs.

My mum has been a resident of Manor Farm for the last 3 years and I am very impressed with the high level of care that has been provided to her. The nursing staff are always attentive, kind, caring, compassionate and treat my mum with great respect. My mum is always clean, well fed and happy. The home is providing a level of care that I could not provide my mum at home. I am kept up to date and well informed about any changes in my mum's health or situation. I am always told when mum is resident of the day. I also know that I can reach out to the ward at any time. I have had several phone calls this year from the manager. She is so warm and kind and nothing is too much trouble. As a family member, I feel reassured that my mum is in Manor Farm and that she is safe. The ward is clean and so is my mum's room. The facilities are good and I am pleased her meals are keeping with her being a vegetarian. I cannot praise the staff, manager or the home enough. Thank you!

Attentive and caring staff, who have made my dad feel welcomed. Always friendly and happy to help. Doing their very best, in a busy environment.

I find the manager first class, there will occasionally be problems and she sorts them out with speed and care. The room is good and the food excellent, the carers are, in the majority efficient and effective. Overall a good experience.

My friend had cloths & food stolen from his room from other in mates, I brought him a bowl of fruit, placed it in his room, took him in the main yard for an hour, when we returned the bowl and the fruit was missing! Told the staff and they was not interested and told us it happens all the time because doors are not locked

My uncle was put here temporilly from hospital, at first manager was very communicative with messages regarding care, appointments etc. Long story short, my uncle took a liking to another female resident and was following her & spending time & on occasions I believe kissed her. Safeguarding reports became the normal Text messages from manager to myself, she called and ambulance 1 evening to send him to hospital as she said he needed 1 to 1 care & that wasn't being paid for. Luckily paramedic refused as no medical reason to keep him in hospital. His clothes and other items went missing constantly, food was cold when we were on a visit, his personal hygeine was an issue, smelling of urine. Too much too put on here!

It was my husband's 70th birthday on the 11th May and the staff on Birch Ward went above and beyond with their kindness. We had family attend and they allowed us to bring in loads of balloons and decorations. The staff took photos on our behalf and helped make the whole event a joyous occasion. They are absolute heroes!