Care Home Owned by Abbey Healthcare in Kent

the wall, a TV, a poor assortment of old games in a dresser and little else. The food was extremely poor and there seemed to be little for residents to do. He was bored, unengaged and anxious, and having visited several homes, I'm not surprised given the atmosphere (or lack of it) on his ward at Applecroft. We were astonished at the cost compared to other homes given the apparent lack of provision. In fairness, I spoke to a couple of friendly members of staff but our overall impression of the space was very poor, especially in comparison to other homes.

all of the Carers approach their care with dignity and an empathy for each individual. This care in Discovery is an example to others to follow where the team were ably led by two Nursing brothers - Thank you -- but this environment was created by the two ladies who share an office -- Thank you . There are diamonds out there in the Care system and Discovery is one .

us all until the very end & when Mum finally passed they continued to support along with the fantastic team of care staff who were also affected by Mums passing.
I cannot recommend Discovery enough! The level of complex need is high however the care, tolerance & kindness is insurmountable.
Thank you from us all

who are always very busy, try to give the residents the best care they can. If there are any problems, the staff/management are always very approachable and on the few times where there have been issues, these have been quickly resolved. The most important aspect is that my husband seems generally content with the care and attention he receives.

staff are always welcoming when I visit which is every week and I am always informed of any changes to my mum's care or health.
I would recommend this home to anyone looking to find a home for a family member.

we didn't like. We liked the fact that from the start we were told you can come anytime you like. I think this speaks volumes that they don't have anything to hide and are consistent in their care for everyone who lives there. Everyone is always so welcoming when you enter You can see they work well together. It is the hardest job in the world, and I admire them all so much. The carers work really hard and are always so kind to Dad. Always have a smile for him, and nothing is too much trouble. I work in the medical profession and the place is spotless, and again, anytime we needed to contact his GP or query his meds the staff have always stepped in and helped us.
Thanks again to all there.

shabby, impersonal, boring and depressing. In spite of sending details of my mother's life history and personality, the staff didn't know or value her as an individual. Basic care needs were met but care plans were out of date. Diet and fluid intake were inadequate. Her drinking beaker was rarely washed with mould under the lid. Food was unappetising and stodgy. She was not assisted to feed herself, food was often spilt down her, on the floor or untouched. Fluids were left out of reach. Her room was cramped and communal rooms were unwelcoming. She was generally left in her room 24:7 with very little personal contact or conversation. She was not treated with dignity. This is appalling value for money.

is appalling and the staff often bordering on rude. I have submitted a formal complaint.

the rest of us well supplied with tea and biscuits! They were very attentive to Dad's needs, and always kept us up to date with his day-to-day health. The nurses on the wards were great, as were the rest of the carers. Especially his main carers, who looked out for him most, they almost felt like family by the end.
Even in the end, his care was faultless, his dignity was well-kept, his pain was managed and they treated him with respect.
Thank you to all the staff at Applecroft, you helped make a difficult time more bearable.

before 11 am. Cannot put a rating for everything as not sure.

treated with warmth, kindness, dignity and respect. He smiles, dances, chats and his personality is starting to show again. People make good care. The staff here are wonderful.

was in his previous room. Today, I attended Applecroft's memorial service where we sang and let balloons go and they provided a lovely spread of tea, sandwiches and cake. Even after the loss of my dad, they continue to show kindness.

in things e.g. Applecroft Remembrance Day event.