Care Homes Owned by Abbey Healthcare in Kent

Once again, thank you to you and all the team.

Applecroft staff have always been amazing with my mother. Nothing has ever been too much for them. We couldn't of wished for her to be anywhere else. Thank you everyone.

After viewing many care homes before my mother was admitted, I found Applecroft to be streets ahead. The home is clean, friendly, and very well run. The activities for residents is now superb, just what was needed. The all important communication with the home is excellent.

I can't thank Applecroft enough for the care they continue to provide for Dad. He is treated with patience, kindness and dignity, and it's difficult to imagine a setting that could meet his needs any better. Management and care staff are clearly passionate about doing what's best for residents, and communication with us as a family has been outstanding. I wouldn't hesitate to recommend this home to others.

Very pleased with the cleanliness, caring attitude & support provided, staff are always polite, approachable & helpful.

The happiness of my resident is so important to me. The staff always keep me informed of any issues I need to know which gives me confidence.

In addition to cancer, my mother was suffering from renal failure, making the monitoring of her fluid input and output essential. She also had anal cancer which had severely affected her physically, leaving her doubly incontinent. Despite this, her personal care appeared to be carried out according to a schedule and not in a person centred way.

Im able to go to any member of staff if I have any concerns and all the staff from receptionist to carers/nurse and cleaning staff and the chefs are very and helpful nothing is ever to much trouble .

thank you all for being so kind and wonderful

I really can't fault Applecroft in any way! The staff, food, environment are all absolutely excellent. Everything is is very clean and the residents are kept clean too. It's like a 5 star hotel and not like a nursing/care home! Simply the best!

My sister has been in Applecroft since late 2023. She was welcomed in after a difficult experience and settled very quickly due to the warm, caring and professional approach of all the team. Over the last 2 years she has lost mobility and cognition has deteriorated. At all times the team has been there for her, encouraging, thoughtful, vigilant, practical. She is always clean and dressed appropriately. Nursing needs are carefully attended tom as are her care needs. The home is clean and bright and the staff friendly and responsive. We are very happy with her care.

My husband is well cared for and treated with dignity and respect by all of the staff. If there are any issues, these are usually addressed in a timely fashion. The only area that is disappointing is the activities element. It has always been very limited. There are currently no designated activities staff, but this situation is hoping to be addressed in the very near future.

Mum has been at Applecroft since April 2025, she is happy and content, safe and well looked after. The staff are excellent and always welcoming when we visit. We have experienced several other homes on mums journey but Applecroft is by far the nicest environment and most suitable for mums needs. I am confident mum is in safe hands and well looked after.

My wife has been resident at Applecroft (discovery unit) since March 2025. She has thrived there after an 'uncomfortable' spell in a previous home and a spell in hospital. She is now settled. She is treated with dignity by a welcoming and consistent staff with a nurse always on duty. As a visitor I am always welcomed at any time. Applecroft is a clean and well managed nursing home.

My father worked in care homes his whole working life so found the transition to become a service user with Alzheimer's difficult and confusing. Applecroft took this history into account and through their understanding were able to reduce his challenging behaviours. The home may be basic in appearance but it's the staff that make this the place the wonderful, person-centered, compassionate and safe home that it is. There has been a culture of openness and transparency from the nursing/care staff. I never met/spoke to anyone in management team.

Applecroft is an amazing care home. ALL the staff are amazing, they really do treat everyone so well they are always polite and helpful. They really do go above and beyond, I could write a million reviews on the last two years my nan has been there and they would all be amazing.

Dad has been in Applecroft for the past few months. His care has been impeccable. The staff cannot do enough. It really is a home from home. I could not rate it high enough. Applecroft do not change.

My father has vascular dementia and alzheimers. He was at the care home for a matter of weeks before being readmitted to hospital. Although his room was relatively nice, the floor he was on was frankly unwelcoming and depressing. The communal area was practically empty, with hard-backed chairs along the wall, a TV, a poor assortment of old games in a dresser and little else. The food was extremely poor and there seemed to be little for residents to do. He was bored, unengaged and anxious, and having visited several homes, I'm not surprised given the atmosphere (or lack of it) on his ward at Applecroft. We were astonished at the cost compared to other homes given the apparent lack of provision. In fairness, I spoke to a couple of friendly members of staff but our overall impression of the space was very poor, especially in comparison to other homes.

The care in Discovery is phenomenal and all of the Carers approach their care with dignity and an empathy for each individual. This care in Discovery is an example to others to follow where the team were ably led by two Nursing brothers - Thank you -- but this environment was created by the two ladies who share an office -- Thank you . There are diamonds out there in the Care system and Discovery is one .

Thank you from us all

I would recommend this home to anyone looking to find a home for a family member.