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Care Home Owned by Abbey Healthcare in Kent

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Abbey Healthcare in Kent

Only the locations & reviews in Kent for Abbey Healthcare are showing below.

View the details of all 16 locations (with 1024 reviews) owned by Abbey Healthcare

Abbey Healthcare Locations in Kent (1)

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Applecroft Nursing Home
Sanctuary Close, River, Dover CT17 0ER 
9.0 47 reviews
Applecroft Nursing Home, Dover, Kent
"My father worked in care homes his whole working life so found the transition to become a service user with Alzheimer's difficult and…"   Read all 47 reviews
  • from £1,550 / week
  • 75 Rooms
Location Type Care Home

Applecroft Nursing Home takes prides in a service that focuses on great care, providing high quality nursing and dementia care and with their team of high quality carers doing their best to ensure ... Read more about Applecroft Nursing Home

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Abbey Healthcare Reviews in Kent (47)

9.4

Abbey Healthcare has a Group Review Score of 9.4 (9.408) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbey Healthcare must have a Review Score.

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Review of

Applecroft Nursing Home

from Isobel P (Sister of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in Applecroft since late 2023. She was welcomed in after a difficult experience and settled very quickly due to the warm, caring and professional approach of all the team. Over the last 2 years she has lost mobility and cognition has deteriorated. At all times the team has been there
for her, encouraging, thoughtful, vigilant, practical. She is always clean and dressed appropriately. Nursing needs are carefully attended tom as are her care needs. The home is clean and bright and the staff friendly and responsive. We are very happy with her care.
Reply from Alexander Bragg, Regional Support Manager at Applecroft Nursing HomeThank you for your kind words, we are pleased that you feel your Sisters nursing and care support needs are always attended to, the team will be pleased to read this review.
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Review of

Applecroft Nursing Home

from L H (Wife of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well cared for and treated with dignity and respect by all of the staff. If there are any issues, these are usually addressed in a timely fashion. The only area that is disappointing is the activities element. It has always been very limited. There are currently no designated activities
staff, but this situation is hoping to be addressed in the very near future.
Reply from Alexander Bragg, Regional Support Manager at Applecroft Nursing HomeThank you for your review, we are pleased to say that a dedicated member of the team is shortly moving into the role of Activities Lead in the home, and with support from other Activities Leads in the group I am sure there will soon be an improvement noticed in this area.
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Review of

Applecroft Nursing Home

from Gail H (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Applecroft since April 2025, she is happy and content, safe and well looked after. The staff are excellent and always welcoming when we visit. We have experienced several other homes on mums journey but Applecroft is by far the nicest environment and most suitable for mums needs. I am
confident mum is in safe hands and well looked after.
Reply from Alexander Bragg, Regional Support Manager at Applecroft Nursing HomeThank you for your kind words, we are pleased to read that you feel your Mum is in safe hands and well looked after. The team will be pleased to read this.
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Review of

Applecroft Nursing Home

from Ian C (Husband of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been resident at Applecroft (discovery unit) since March 2025. She has thrived there after an 'uncomfortable' spell in a previous home and a spell in hospital. She is now settled. She is treated with dignity by a welcoming and consistent staff with a nurse always on duty. As a visitor I
am always welcomed at any time. Applecroft is a clean and well managed nursing home.
Reply from Alexander Bragg, Operations Manager at Applecroft Nursing HomeThank you for your kind words, we are truly pleased that your wife has thrived with us. We will pass these words onto the team and they will be thrilled to read them.
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Review of

Applecroft Nursing Home

from J M (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father worked in care homes his whole working life so found the transition to become a service user with Alzheimer's difficult and confusing. Applecroft took this history into account and through their understanding were able to reduce his challenging behaviours. The home may be basic in appearance
but it's the staff that make this the place the wonderful, person-centered, compassionate and safe home that it is. There has been a culture of openness and transparency from the nursing/care staff. I never met/spoke to anyone in management team.
Reply from Alexander Bragg, Operations Manager at Applecroft Nursing HomeThank you for your kind words, we will pass these onto the team and I know they will be thrilled to read them.
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Review of

Applecroft Nursing Home

from Nigel G (Son of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited many care homes before Applecroft, and none came close. The level of care is superb. The staff are all friendly and helpful. The building is in an idyllic location, and the overall standard of furnishings and cleanliness is of a high standard. Communications with Applecroft have always been
good. No complaints from me.
Reply from Jessica Morris, Regional Director at Applecroft Nursing HomeThank you very much for your kind review and we will share your review with the team!
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Review of

Applecroft Nursing Home

from Lorraine G (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic nursing home! So very clean and warm, with amazing, caring, friendly staff. Nothing is too much trouble for them. Food is really good too! After a very difficult, emotional time, it's so lovely to know that my mum is being cared for so well. She always looks so clean and healthy. Thanks
so much Applecroft for everything! X
Reply from Lynn Grafham, Regional Director at Applecroft Nursing HomeThankyou so much for leaving a review, we are delighted that you speak so highly of the Home and staff and will ensure your words are passed on to the team.
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Review of

Applecroft Nursing Home

from Alex S (Granddaughter of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Applecroft is an amazing care home. ALL the staff are amazing, they really do treat everyone so well they are always polite and helpful. They really do go above and beyond, I could write a million reviews on the last two years my nan has been there and they would all be amazing.
Reply from Lynn Grafham, Regional Director at Applecroft Nursing HomeThankyou so much for leaving a review and we are delighted that you are so happy with Applecroft and the care we provide for your Nan. I will ensure this is shared with all the team.
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Review of

Applecroft Nursing Home

from Alison B (Daughter of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in Applecroft for the past few months. His care has been impeccable. The staff cannot do enough. It really is a home from home. I could not rate it high enough. Applecroft do not change.
Reply from Lynn Grafham, Regional Director at Applecroft Nursing HomeMany thanks for taking the time to leave us a review. We are delighted that Dad has settled so well in to Applecroft Care Home and hope he continues to enjoy his time with us.
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Review of

Applecroft Nursing Home

from Ian G (Son of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father has vascular dementia and alzheimers. He was at the care home for a matter of weeks before being readmitted to hospital. Although his room was relatively nice, the floor he was on was frankly unwelcoming and depressing. The communal area was practically empty, with hard-backed chairs along
the wall, a TV, a poor assortment of old games in a dresser and little else. The food was extremely poor and there seemed to be little for residents to do. He was bored, unengaged and anxious, and having visited several homes, I'm not surprised given the atmosphere (or lack of it) on his ward at Applecroft. We were astonished at the cost compared to other homes given the apparent lack of provision. In fairness, I spoke to a couple of friendly members of staff but our overall impression of the space was very poor, especially in comparison to other homes.
Reply from Jessica Morris, Regional Director at Applecroft Nursing HomeThank you for taking the time to review Applecroft Care Home. Whilst we can see you were happy with the cleanliness and room we thank you for the information you have provided and have shared your comments with the team to review. If you wish to discuss this in further detail then please contact us as your soonest convenience.
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Review of

Applecroft Nursing Home

from Alan M (Husband of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It takes a while to find the right place but eventually we found Discovery in Applecroft Care Home. My thanks to all who welcomed my wife and understanding the complex needs of Fronto temporal dementia. She was loved from the minute she walked through the door.
The care in Discovery is phenomenal and
all of the Carers approach their care with dignity and an empathy for each individual. This care in Discovery is an example to others to follow where the team were ably led by two Nursing brothers - Thank you -- but this environment was created by the two ladies who share an office -- Thank you . There are diamonds out there in the Care system and Discovery is one .
Reply from Jessica Morris, Regional Director at Applecroft Nursing HomeThank you very much for your incredible review and kind words towards Applecroft Care Home.
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Review of

Applecroft Nursing Home

from C M (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I / We cannot thank the staff in Discovery enough. The phenomenal care from the staff to my Mum meant that her last few months were comfortable & safe.
The incredible brother nurse team saved me! Their time, understanding, patience & empathy when Mum was at EOL I will never forget. They supported
us all until the very end & when Mum finally passed they continued to support along with the fantastic team of care staff who were also affected by Mums passing.
I cannot recommend Discovery enough! The level of complex need is high however the care, tolerance & kindness is insurmountable.
Thank you from us all
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeThank you for your kind words , which will be shared with the Discovery Team. Very proud of our care team who always go above and beyond to ensure families and residents receive unconditional kindness and excellent care. We hope that you and your family continue to remain "Friends of Applecroft" and visit us regularly. Our hearts are with you at the sad loss of your mum. Warmest regards
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Review of

Applecroft Nursing Home

from Trudiann P (Daughter of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of this home for nearly 5 years.
I am very pleased with the care and attention she gets.
Starting from the manager through the nursing staff, cooks maintenance people, everyone who works here.
All my mum's needs are seen to and met with care and consideration.
The
staff are always welcoming when I visit which is every week and I am always informed of any changes to my mum's care or health.
I would recommend this home to anyone looking to find a home for a family member.
Reply from Tina Sheldrake, Office Manager at Applecroft Nursing HomeThank you for taking the time to give positive feedback about the care your mum receives and responsiveness you have experienced from all our care staff team.
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Review of

Applecroft Nursing Home

from S P (Daughter of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Applecroft for a year now and we are really happy we chose Applecroft for him. We had heard really good reports of it from friends who had family that have been there or still are. At his previous home, we were restricted to as and when we were allowed to visit him which
we didn't like. We liked the fact that from the start we were told you can come anytime you like. I think this speaks volumes that they don't have anything to hide and are consistent in their care for everyone who lives there. Everyone is always so welcoming when you enter You can see they work well together. It is the hardest job in the world, and I admire them all so much. The carers work really hard and are always so kind to Dad. Always have a smile for him, and nothing is too much trouble. I work in the medical profession and the place is spotless, and again, anytime we needed to contact his GP or query his meds the staff have always stepped in and helped us.
Thanks again to all there.
Reply from Sarah Willitts, Associate Director of operations at Applecroft Nursing HomeThank you so much for the review! We will be sure to share this with the team.
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Review of

Applecroft Nursing Home

from Christine B (Daughter of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother lived at Applecroft for just over a year. She has advanced dementia and we had to move her elsewhere for her physical and mental wellbeing. Her low mood improved within a week in her new surroundings where she now senses a caring, happy atmosphere. At Applecroft, the overall impression was
shabby, impersonal, boring and depressing. In spite of sending details of my mother's life history and personality, the staff didn't know or value her as an individual. Basic care needs were met but care plans were out of date. Diet and fluid intake were inadequate. Her drinking beaker was rarely washed with mould under the lid. Food was unappetising and stodgy. She was not assisted to feed herself, food was often spilt down her, on the floor or untouched. Fluids were left out of reach. Her room was cramped and communal rooms were unwelcoming. She was generally left in her room 24:7 with very little personal contact or conversation. She was not treated with dignity. This is appalling value for money.
Reply from Sarah Willitts, Associate Director of operations at Applecroft Nursing HomeWe are sorry that you felt this was your experience at Applecroft Care home. We do have many other very happy residents at Applecroft as you will see from the reviews we have. We do use all feedback though, to grow and improve and we will be carefully going through all of your concerns and ensuring that we address any areas for improvement. We wish you and Mum well in the future.
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Review of

Applecroft Nursing Home

from J P (Daughter of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
We have had to move my mother from Applecroft as a result of extremely poor care. She became isolated, depressed and confused. She had significant weight loss where staff would not assist her to eat. This has been completely reversed since she was moved to another provider. The home smells, the food
is appalling and the staff often bordering on rude. I have submitted a formal complaint.
Reply from Sarah Willitts, Associate Director of operations at Applecroft Nursing HomeWe are sorry that you felt this was your experience at Applecroft Care home. We do have many other very happy residents at Applecroft as you will see from the reviews we have. We do use all feedback though, to grow and improve and we will be carefully going through all of your concerns and ensuring that we address any areas for improvement. We wish you and Mum well in the future.
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Review of

Applecroft Nursing Home

from Simon W (Son of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was a resident with dementia in the Discovery ward at Applecroft for several months at the end of his life. During that time, we felt he was cared for beautifully. The staff were very welcoming to all of our family, and even kept our Mum well fed during her frequent visits to Dad, as well as keeping
the rest of us well supplied with tea and biscuits! They were very attentive to Dad's needs, and always kept us up to date with his day-to-day health. The nurses on the wards were great, as were the rest of the carers. Especially his main carers, who looked out for him most, they almost felt like family by the end.
Even in the end, his care was faultless, his dignity was well-kept, his pain was managed and they treated him with respect.
Thank you to all the staff at Applecroft, you helped make a difficult time more bearable.
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeOn behalf of the Applecroft staff, thank you for your kind and caring words, especially from the Discovery Team, who looked after your dad and considered all of you as part of their extended family.
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Review of

Applecroft Nursing Home

from Debbie P (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always made to feel welcome upon entering the home until I leave. Staff always keep me up to date on how my mum has been. New entry system is a good idea, but a bit timely if there are a few of you. A meeting room might be a better idea instead of in tea room, as feel like you are intruding if come
before 11 am. Cannot put a rating for everything as not sure.
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeThank you for your feedback. The new system has taken a little time for everyone to get use to using. The tea room is used by everyone, but if a meeting is taking place and relatives/residents want to use the tea room then it is no problem to move the meeting. It is not an intrusion, residents and relatives take priority. Thank you for your ongoing support.
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Review of

Applecroft Nursing Home

from D L (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
New entry log in a little timely, but once in I always feel welcome and comfortable. Staff are always friendly and nothing is too much for them when asked. Mum is always as clean and presentable as can be. Communication is good and I feel very happy that Mum is in the best place for her care needs.
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeThank you for taking the time to give positive feedback about the care your mum receives and responsiveness you have experienced from our care staff. The new signing log has taken a little time for everyone to master but is working well. Thank you for your ongoing support.
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Review of

Applecroft Nursing Home

from S B (Wife of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A Valentine's tea and cake morning, nice to have another room to go to. Very well set out, staff have really made a great effort. Thank you very much, lovely idea.
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeThe Valentine's tea was a lovely event for all to enjoy. We have a number of events planned throughout the year and hope you will join us.
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Awards / Recognitions (6)

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