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Care Home Owned by Abbey Healthcare in Kent

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Abbey Healthcare in Kent

Only the locations & reviews in Kent for Abbey Healthcare are showing below.

View the details of all 16 locations (with 1097 reviews) owned by Abbey Healthcare

Abbey Healthcare Locations in Kent (1)

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Applecroft Nursing Home
Sanctuary Close, River, Dover CT17 0ER 
9.2 53 reviews
Applecroft Nursing Home, Dover, Kent
"Applecroft staff have always been amazing with my mother. Nothing has ever been too much for them. We couldn't of wished for her to be…"   Read all 53 reviews
  • from £1,700 / week
  • 75 Rooms
Location Type Care Home

Applecroft Nursing Home takes prides in a service that focuses on great care, providing high quality nursing and dementia care and with their team of high quality carers doing their best to ensure ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Abbey Healthcare Reviews in Kent (53)

9.5

Abbey Healthcare has a Group Review Score of 9.5 (9.545) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbey Healthcare must have a Review Score.

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Review of

Applecroft Nursing Home

from Faye S (Daughter-in-law of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Applecroft staff have always been amazing with my mother. Nothing has ever been too much for them. We couldn't of wished for her to be anywhere else. Thank you everyone.
Reply from Sarah Potts, Home Manager at Applecroft Nursing HomeThank you, for your lovely review and kind words.

We are delighted to hear that you have been happy with the care and support provided to your mother. Your feedback means a great deal to our team and will be shared with them.

Thank you for placing your trust in us.

Kind regards,

Sarah
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Review of

Applecroft Nursing Home

from Nigel G (Son of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After viewing many care homes before my mother was admitted, I found Applecroft to be streets ahead. The home is clean, friendly, and very well run. The activities for residents is now superb, just what was needed. The all important communication with the home is excellent.
Reply from Sarah Potts, Home Manager at Applecroft Nursing HomeThank you for your kind review. We are pleased to hear that you have been happy with the care and support provided to your mother and that you have found Applecroft to be welcoming, clean and well run.
It is particularly encouraging to receive your feedback about our activities programme and communication with families, both of which are very important to us. I will ensure your comments are shared with the team, who will be delighted to know their hard work is appreciated.
Thank you again for your recommendation and continued support.
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Review of

Applecroft Nursing Home

from Mark S (Son of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Applecroft enough for the care they continue to provide for Dad. He is treated with patience, kindness and dignity, and it's difficult to imagine a setting that could meet his needs any better. Management and care staff are clearly passionate about doing what's best for residents, and
communication with us as a family has been outstanding. I wouldn't hesitate to recommend this home to others.
Reply from Sarah Potts, Home Manager at Applecroft Nursing HomeDear Mark,
Thank you for your kind review and for taking the time to share your experience.
It means a great deal to our team to know that your father is cared for with patience, kindness and dignity, and that you feel supported and well informed as a family. Your feedback will be shared with the team, who work hard every day to provide the best possible care.
Thank you for your trust in Applecroft and for your recommendation.
Kind regards,

Sarah
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Review of

Applecroft Nursing Home

from G S (Partner of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the cleanliness, caring attitude & support provided, staff are always polite, approachable & helpful.


The happiness of my resident is so important to me. The staff always keep me informed of any issues I need to know which gives me confidence.

Reply from Sarah Potts, Home Manager at Applecroft Nursing HomeThank you for your kind feedback. We are delighted to hear you are pleased with the cleanliness of the home and the care and support provided by our team.

It is wonderful to know your loved one is happy and that you feel well informed and supported. Your comments will be shared with the staff team and are greatly appreciated.
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Review of

Applecroft Nursing Home

from Hayley J (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
At one stage, my mother had what I have since been advised was faecal matter around her catheter, and she also had tablets remaining in her mouth despite not eating or drinking. I was informed at the time that she had not passed urine for over 24 hours. Following my complaint, her catheter was checked
and it was then discovered to be blocked, which had clearly been the case for a significant period of time. This had not been identified by any member of staff.
In addition to cancer, my mother was suffering from renal failure, making the monitoring of her fluid input and output essential. She also had anal cancer which had severely affected her physically, leaving her doubly incontinent. Despite this, her personal care appeared to be carried out according to a schedule and not in a person centred way.
Reply from Sarah Potts, Home Manager at Applecroft Nursing HomeThank you for your feedback. We are very sorry to hear of your concerns.
We take all feedback seriously and would always encourage concerns to be raised directly with the home so that we can fully investigate and respond appropriately. Unfortunately, we have not received a formal complaint directly to the home to date.
Please do contact me directly at manager_applecroft@abbeyhealthcare.org.uk if you would like to discuss this further, as I would welcome the opportunity to speak with you and look into the concerns raised.
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Review of

Applecroft Nursing Home

from Paula B (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at applecroft since January and has been very well looked after dad is always clean well fed and happy.
Im able to go to any member of staff if I have any concerns and all the staff from receptionist to carers/nurse and cleaning staff and the chefs are very and helpful nothing is ever
to much trouble .
Reply from Sarah Potts, Home Manager at Applecroft Nursing HomeThank you for your lovely review and kind comments about the team at Applecroft.

We are so pleased to hear your dad is happy, well cared for and that you feel supported by the staff. Your feedback means a great deal to us all, and we will ensure your comments are shared with the whole team.
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Review of

Applecroft Nursing Home

from w m (Next of Kin) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband was was made so welcome after a long stay in Hospital
every one has been so wonderful and caring
the food is very good it is wonderful to see him happy the team
are so very good with him
even if he is a bit grumpy sometimes
they know just what to do
thank you all for being
so kind and wonderful
Reply from Sarah Potts, Home Manager at Applecroft Nursing HomeThank you so much for your lovely review.

We are so pleased your husband has settled well with us following his hospital stay and that you have found the team caring and supportive. Your kind comments about the staff, food and care mean a great deal to us all.

Thank you again for your support and trust in the team at Applecroft.
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Review of

Applecroft Nursing Home

from Lorraine G (Daughter of Resident) published on 3 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really can't fault Applecroft in any way! The staff, food, environment are all absolutely excellent. Everything is is very clean and the residents are kept clean too. It's like a 5 star hotel and not like a nursing/care home! Simply the best!
Reply from Sarah Potts, Home Manager at Applecroft Nursing HomeThank you for your lovely feedback. We are delighted to hear that you are happy with the care, environment, and standards at Applecroft. Our team works hard to provide a clean and comfortable home for all our residents, and your comments mean a lot to us. I will be sure to share this with the staff, who will appreciate your recognition and support.
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Review of

Applecroft Nursing Home

from Isobel P (Sister of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in Applecroft since late 2023. She was welcomed in after a difficult experience and settled very quickly due to the warm, caring and professional approach of all the team. Over the last 2 years she has lost mobility and cognition has deteriorated. At all times the team has been there
for her, encouraging, thoughtful, vigilant, practical. She is always clean and dressed appropriately. Nursing needs are carefully attended tom as are her care needs. The home is clean and bright and the staff friendly and responsive. We are very happy with her care.
Reply from Alexander Bragg, Regional Support Manager at Applecroft Nursing HomeThank you for your kind words, we are pleased that you feel your Sisters nursing and care support needs are always attended to, the team will be pleased to read this review.
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Review of

Applecroft Nursing Home

from L H (Wife of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well cared for and treated with dignity and respect by all of the staff. If there are any issues, these are usually addressed in a timely fashion. The only area that is disappointing is the activities element. It has always been very limited. There are currently no designated activities
staff, but this situation is hoping to be addressed in the very near future.
Reply from Alexander Bragg, Regional Support Manager at Applecroft Nursing HomeThank you for your review, we are pleased to say that a dedicated member of the team is shortly moving into the role of Activities Lead in the home, and with support from other Activities Leads in the group I am sure there will soon be an improvement noticed in this area.
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Review of

Applecroft Nursing Home

from Gail H (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Applecroft since April 2025, she is happy and content, safe and well looked after. The staff are excellent and always welcoming when we visit. We have experienced several other homes on mums journey but Applecroft is by far the nicest environment and most suitable for mums needs. I am
confident mum is in safe hands and well looked after.
Reply from Alexander Bragg, Regional Support Manager at Applecroft Nursing HomeThank you for your kind words, we are pleased to read that you feel your Mum is in safe hands and well looked after. The team will be pleased to read this.
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Review of

Applecroft Nursing Home

from Ian C (Husband of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been resident at Applecroft (discovery unit) since March 2025. She has thrived there after an 'uncomfortable' spell in a previous home and a spell in hospital. She is now settled. She is treated with dignity by a welcoming and consistent staff with a nurse always on duty. As a visitor I
am always welcomed at any time. Applecroft is a clean and well managed nursing home.
Reply from Alexander Bragg, Operations Manager at Applecroft Nursing HomeThank you for your kind words, we are truly pleased that your wife has thrived with us. We will pass these words onto the team and they will be thrilled to read them.
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Review of

Applecroft Nursing Home

from J M (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father worked in care homes his whole working life so found the transition to become a service user with Alzheimer's difficult and confusing. Applecroft took this history into account and through their understanding were able to reduce his challenging behaviours. The home may be basic in appearance
but it's the staff that make this the place the wonderful, person-centered, compassionate and safe home that it is. There has been a culture of openness and transparency from the nursing/care staff. I never met/spoke to anyone in management team.
Reply from Alexander Bragg, Operations Manager at Applecroft Nursing HomeThank you for your kind words, we will pass these onto the team and I know they will be thrilled to read them.
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Review of

Applecroft Nursing Home

from Alex S (Granddaughter of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Applecroft is an amazing care home. ALL the staff are amazing, they really do treat everyone so well they are always polite and helpful. They really do go above and beyond, I could write a million reviews on the last two years my nan has been there and they would all be amazing.
Reply from Lynn Grafham, Regional Director at Applecroft Nursing HomeThankyou so much for leaving a review and we are delighted that you are so happy with Applecroft and the care we provide for your Nan. I will ensure this is shared with all the team.
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Review of

Applecroft Nursing Home

from Alison B (Daughter of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in Applecroft for the past few months. His care has been impeccable. The staff cannot do enough. It really is a home from home. I could not rate it high enough. Applecroft do not change.
Reply from Lynn Grafham, Regional Director at Applecroft Nursing HomeMany thanks for taking the time to leave us a review. We are delighted that Dad has settled so well in to Applecroft Care Home and hope he continues to enjoy his time with us.
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Review of

Applecroft Nursing Home

from Ian G (Son of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father has vascular dementia and alzheimers. He was at the care home for a matter of weeks before being readmitted to hospital. Although his room was relatively nice, the floor he was on was frankly unwelcoming and depressing. The communal area was practically empty, with hard-backed chairs along
the wall, a TV, a poor assortment of old games in a dresser and little else. The food was extremely poor and there seemed to be little for residents to do. He was bored, unengaged and anxious, and having visited several homes, I'm not surprised given the atmosphere (or lack of it) on his ward at Applecroft. We were astonished at the cost compared to other homes given the apparent lack of provision. In fairness, I spoke to a couple of friendly members of staff but our overall impression of the space was very poor, especially in comparison to other homes.
Reply from Jessica Morris, Regional Director at Applecroft Nursing HomeThank you for taking the time to review Applecroft Care Home. Whilst we can see you were happy with the cleanliness and room we thank you for the information you have provided and have shared your comments with the team to review. If you wish to discuss this in further detail then please contact us as your soonest convenience.
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Review of

Applecroft Nursing Home

from Alan M (Husband of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It takes a while to find the right place but eventually we found Discovery in Applecroft Care Home. My thanks to all who welcomed my wife and understanding the complex needs of Fronto temporal dementia. She was loved from the minute she walked through the door.
The care in Discovery is phenomenal and
all of the Carers approach their care with dignity and an empathy for each individual. This care in Discovery is an example to others to follow where the team were ably led by two Nursing brothers - Thank you -- but this environment was created by the two ladies who share an office -- Thank you . There are diamonds out there in the Care system and Discovery is one .
Reply from Jessica Morris, Regional Director at Applecroft Nursing HomeThank you very much for your incredible review and kind words towards Applecroft Care Home.
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Review of

Applecroft Nursing Home

from C M (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I / We cannot thank the staff in Discovery enough. The phenomenal care from the staff to my Mum meant that her last few months were comfortable & safe.
The incredible brother nurse team saved me! Their time, understanding, patience & empathy when Mum was at EOL I will never forget. They supported
us all until the very end & when Mum finally passed they continued to support along with the fantastic team of care staff who were also affected by Mums passing.
I cannot recommend Discovery enough! The level of complex need is high however the care, tolerance & kindness is insurmountable.
Thank you from us all
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeThank you for your kind words , which will be shared with the Discovery Team. Very proud of our care team who always go above and beyond to ensure families and residents receive unconditional kindness and excellent care. We hope that you and your family continue to remain "Friends of Applecroft" and visit us regularly. Our hearts are with you at the sad loss of your mum. Warmest regards
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Review of

Applecroft Nursing Home

from Trudiann P (Daughter of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of this home for nearly 5 years.
I am very pleased with the care and attention she gets.
Starting from the manager through the nursing staff, cooks maintenance people, everyone who works here.
All my mum's needs are seen to and met with care and consideration.
The
staff are always welcoming when I visit which is every week and I am always informed of any changes to my mum's care or health.
I would recommend this home to anyone looking to find a home for a family member.
Reply from Tina Sheldrake, Office Manager at Applecroft Nursing HomeThank you for taking the time to give positive feedback about the care your mum receives and responsiveness you have experienced from all our care staff team.
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Review of

Applecroft Nursing Home

from S P (Daughter of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Applecroft for a year now and we are really happy we chose Applecroft for him. We had heard really good reports of it from friends who had family that have been there or still are. At his previous home, we were restricted to as and when we were allowed to visit him which
we didn't like. We liked the fact that from the start we were told you can come anytime you like. I think this speaks volumes that they don't have anything to hide and are consistent in their care for everyone who lives there. Everyone is always so welcoming when you enter You can see they work well together. It is the hardest job in the world, and I admire them all so much. The carers work really hard and are always so kind to Dad. Always have a smile for him, and nothing is too much trouble. I work in the medical profession and the place is spotless, and again, anytime we needed to contact his GP or query his meds the staff have always stepped in and helped us.
Thanks again to all there.
Reply from Sarah Willitts, Associate Director of operations at Applecroft Nursing HomeThank you so much for the review! We will be sure to share this with the team.
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Awards / Recognitions (8)

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