Care Homes Owned by Abbey Healthcare in West Midlands

Our family trusted Wrottesley to care for a loved one with Huntington's disease who was completely vulnerable. Instead we experienced poor care, poor communication and a lack of accountability.

On one occasion he was left without essential medication for 5 days, resulting in hospital admission. He also suffered repeated aspiration episodes, choking incidents and cellulitis. We repeatedly raised concerns that his SALT care plan wasn't always followed and on several occasions he was given the wrong salt level food.

Management rarely responded to concerns and we were made to feel like the problem for expecting safe competent care. Although some carers and the activities team were genuinely kind, many staff appeared stressed and rushed.

He was ultimately evicted because we 'expected too much'. Thankfully he is now thriving in another nursing home. Based on our experience, I would never recommend Wrottesley. Avoid it for the safety of your loved ones if they have complex needs.

Initially my mother came to stay at Wrottesley temporarily after a fall caused by dementia. On the day she arrived we were greeted in such a friendly way and all of the staff were really kind, helping her settle in and understanding the stress of the situation. It quickly became apparent to us that the level of care provided at Wrottesley was exactly what she needed on a continuing basis and she became a permanent resident.

At every visit our family see how well our mother is cared for and we are really impressed with all the staff. The manager and deputy manager have always been available to discuss anything when we have needed and the nursing staff, activity team, cooks and housekeepers are all lovely. The quality and availability of the food and drink is very good. It is always going to difficult when you have to make the decision to put a loved one into care, but we know she is well looked after, well fed and safe. Thank you.

I have to say for peace of mind my brother couldn't be in a better place, his memory is slowly declining but he's still got a good quality of life, they not only care about the residents but also care about their families. I had a meeting today with people from pond lane disability to check how he's doing. As I left activity young lady came out to me and asked if I was OK and if everything went OK. Thank you for caring about me too.

I feel impelled to write and review. My brother-in-law was admitted on 20/2/26. I love the fact that I can come and go as I please. The introductory tour and information at the beginning were very professional, and nothing was too much trouble. Very well-run home but the thing that is most apparent is the staff. They come straight away, always with smiles, ready to help. This does not just extend to the patient. When I am here, I am always offered tea or coffee, and nothing is too much trouble. My brother-in-law is settled, happy and content.

Keep up the good work

What an absolute pleasure to know your family member is treated with compassion, respect, caring and consideration. It actually is like being at home, feeling secure, safe and lovely clean environment. Everyone is always there to lend a hand, support and carry out their duties with total professionalism. Ten out of ten for effort and treating everyone equal and important duty of care. Top marks.

We would recommend this home to anyone and would use the home again without hesitation if he need arose.

All I can say is changed for the better. Improvements are happening, and the care and all other aspects are top marks. Individual needs are being met now. The food has huge improvements. Generally, the overall atmosphere gets top marks

Outstanding care home for people with disabilities. Management and staff capable professionals. My son resident following major stroke with severe physical and cognitive problems receiving high quality support and care.

A BIG shout out to the manager who is the best I've ever seen THANK YOU

Since my brother has come to Wrottersley Park House, we have seen that he is very happy. He loves going downstairs when they have a singer on; he also goes out to Wolverhampton, which makes him very happy. If something was wrong, he would tell me, so far, everything has been okay.

Following the admittance of my best friend followed within days by her husband, we found that all the staff were kind, caring and showed welcoming sympathy to me in this very sad circumstance including a much needed hug.

My uncle has been in the home for 4 years. The last few months the service has improved greatly. The new manager is great and very hands on with the service users. Has shown great compassion to my mom who gets very anxious about my uncle. The support is great. The activities are really good and my uncle enjoys them so much.

Congratulations to all staff/ residents at Wrottessley Park Care Home, you all rock.

I brought my husband to Wrottesley Nursing Home on 16/4/25. He had been very depressed at his last home, and now I visit him today, and what a difference! He actually smiled at me for the 1st time in months. He spoke to me for the 1st time too. I am understandably pleased that in one day the staff have made such a difference.

The palliative care he received was excellent and he was comfortable, contented and peaceful in his final days.

I receive good quality care. Staff are friendly warm and supportive.the activities in the home are great with plenty of fun and laughter. I am happy to recommend wrottesley park house to all those who require care and support

Pleased with support my family member receives. As with all care homes, there are somethings that could be improved. Staff overall are friendly although some do need to be more approachable. My family member has settled well. Overall, I am generally happy with the home.

My nan spent two months at Wrottesley Park House when she was diagnosed with terminal illness and advised for palliative care. The care , compassion and the kindness shown by the whole staffing team was outstanding, right from the first day until the last day. She was always treated with respect, dignity and kindness. The management team was always approachable, and I found them actively involved in care, giving the team required guidance when required. I would happily recommend Wrottesley Park House to anyone needing care and attention.

My uncle stayed at Wrottesley Park House for a respite stay in December following a terrible fall at home. This is a great Home in and out, the staff are so friendly, caring and welcoming. The care and support my uncle received there was second to none. Great Home! Highly recommend.