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Care Homes Owned by Abbey Healthcare in Cumbria

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Abbey Healthcare in Cumbria

Only the locations & reviews in Cumbria for Abbey Healthcare are showing below.

View the details of all 16 locations (with 1056 reviews) owned by Abbey Healthcare

Abbey Healthcare Locations in Cumbria (2)

 - Browse 2 Care Homes owned by Abbey Healthcare in Cumbria
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Kendal Care Home
Burton Road, Kendal LA9 7JA 
9.8 99 reviews
Kendal Care Home, Kendal, Cumbria
"Visited care home over 6 days this visit. Always made welcome and felt could stay as long as I wanted. Staff always happy to include me…"   Read all 99 reviews
  • from £1,600 / week
  • 120 Rooms
Location Type Care Home

Kendal Care Home focuses on great care, all delivered in a five star living environment; a home that residents can truly call their own. The team at is committed to providing both physical and ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Heron Hill Care Home
Esthwaite Avenue, Kendal LA9 7SE 
9.6 84 reviews
Heron Hill Care Home, Kendal, Cumbria
"Dad has been in Heron Hill since the beginning of February and we are now in April. He has settled well . The Staff are absolutely…"   Read all 84 reviews
  • from £1,650 / week
  • 86 Rooms
Location Type Care Home

At Heron Hill Care Home, the team take pride in a service that focuses on great care, all tailored to your loved one's needs. The Care Home is conveniently located in Kendal, an historic town ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Abbey Healthcare Reviews in Cumbria (183)

9.4

Abbey Healthcare has a Group Review Score of 9.4 (9.423) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbey Healthcare must have a Review Score.

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Review of

Heron Hill Care Home

from Mandy F (Daughter-in-law of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Heron Hill since the beginning of February and we are now in April. He has settled well . The Staff are absolutely fantastic with each patient that I have seen. They come and and tend to their every need. There are lots of activities for the residents to do, from Gardening to Arts and
Crafts . There is a nice garden for them to sit outside and get some lovely fresh air. Also the home has its own mini bus and some of the residents go for a little ride out to places and they really have a great time. Nothing is too much trouble. If your feeling anxious about anything just go and talk to one of the Senior carers and the will help sort out the problem. If your Relative wants to go out with you for a little ride that's not a problem either you can just take them for a little ride . The patients all have their own bedroom, with a toilet and sink en-suite. A buzzer for emergency if need be. My Dad is very happy there . I visit 3/4 times a week. .
Reply from Nicola Spedding, Registered Manager at Heron Hill Care HomeHi Mandy, Thank you so much for your amazing review. I will make sure that this is passed on to the team.
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Review of

Kendal Care Home

from Sue T (Sister of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited care home over 6 days this visit. Always made welcome and felt could stay as long as I wanted. Staff always happy to include me with brother's meals. All areas were clean and fresh. Comfortable and pleasant surroundings with quiet areas if wanted. Unfortunately, twice, when I visited my brother
he was still in bed, because they were short-staffed. Once at 9:30 am and the other at 11:30 am. The latter was inexcusable. He was distressed and thought he was ill. One sister didn't wait for my brother to say goodbye before we left, snatched the wheelchair to push him to lounge, he was angry and upset. Generally the staff are patient and kind.
Reply from Graham Burrell, Manager at Kendal Care HomeMany thanks for your feed back which we do appreciate. We do work very hard to maintain appropriate and safe staffing levels - we are not aware of the specific dates that you experienced these issues, but we do apologise for this and will look into this further to see if there are any improvements we can make to our service and care delivery. Once again thankyou for your valuable feedback, which helps us to improve.
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Review of

Kendal Care Home

from Chris H (Brother of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am an infrequent visitor to the care home as I live 100 miles away but think the home does what it says 'on the tin'. Its bright and clean and staff lovely and so helpful. My sister has rallied in your care and I thank you for that. Your home ticks all the right boxex. Cannot comment on management
or safety/suecurity really.
Reply from Graham Burrell, Manager at Kendal Care HomeThankyou so much for your feedback which we really appreciate, as it helps us to improve our service. We will pass onwards your comments to our staff teams. Thankyou again.
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Review of

Heron Hill Care Home

from Linda C (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely happy with the care provided for my mum . All the staff are very kind and patient especially as my mums behavior can sometimes be challenging. It has been a very stressful and upsetting time for us due to my mum not being able to communicate ,but this has been helped by knowing that she is
being very well looked after. We have also been very well looked after and accommodated when we thought we were losing mum and she was put on an end of life pathway. Thankfully she pulled through.
Please pass on my thanks to your team on their professionalism and compassion . You should be very proud of them.
I have marked down for security but that is only due to my mums tenacity in trying to escape. I think this has not been such an issue of late and I'm unsure how this could have been avoided.
Reply from Tina Johnstone, Regional Operations Director at Heron Hill Care HomeThank you so very much indeed for taking the time to review the care and support received from our wonderful staff team within Heron Hill. Your comments really did make me smile and I shall ensure that your thoughts and kind words are shared.
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Review of

Kendal Care Home

from G A (Friend of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My very dear friend (and nursing colleague) has been a resident for nearly a year and I cannot fault the care she has received. The staff are friendly, courteous and very respectful. And go the "extra mile"! And most importantly my friend is happy and contented in the home.
Reply from Graham Burrell, Manager at Kendal Care HomeThankyou so much for your lovely feedback, it is so good to hear that your friend feels happy and contented in our beautiful home. Our wonderful staff always try to go the extra mile for all of those in our care. We will pass on these lovely words to our care teams. Many thanks again.
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Review of

Kendal Care Home

from David W (Son of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent his final days at Kendal Care Home. The care that he received was delivered to a very high standard. The staff always came across as being kind, caring and professional.
Reply from Graham Burrell, Manager at Kendal Care HomeThankyou so much for your lovley feedback, which we will pass onwards to our care teams. It is a privlege and a pleasure to deliver high quality care to loved ones, we always strive to help and support families through these difficult times. Once again - Thankyou.
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Review of

Kendal Care Home

from Richard S (Son of Resident) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the last eighteen months the care given to my mother at Kendal Care Home has been nothing short of exceptional. Mum arrived the care after a fall and resultant head injury on 23rd Dec 2023 and lived at KCH until she passed away 18 months later. During that time she was given an amazing amount of
care, love and affection by the outstanding team. Too many wonderful staff to mention individually here other than to say they have all been so kind, fun and genuinely considerate to my Mum
THANK YOU
Reply from Graham Burrell, Manager at Kendal Care HomeIt was an absolute pleasure and a privilege to take care of Mum, and to support you as a family through a difficult period. We are grateful for the lovely feedback which will get passed on to our teams. Thank you for choosing Kendal Care Home, and for sharing some wonderful memories with us over the last 18 months. Thank you.
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Review of

Heron Hill Care Home

from Alice W (Granddaughter of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my Grandad being constantly unsettled at other care homes, the difference in him at Heron Hill Care Home has been unbelievable despite his deterioration.


It is invaluable to say goodbye to grandad knowing he is safe, happy and most of all cared for. We couldn't ask for grandad to be in a more

loving environment. The activities keep him very stimulated. They are quick to react when he is under the weather or needs medication attention. They are constantly improving part of the home. The communication with family has been particularly comforting to us. Finally, Grandad enjoys to the constant flow of beer.


My only criticism would be that the laundry can be a little slow and he can become short on clothing.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care HomeThank you for your kind words. I will make sure that these are passed on to the team.
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Review of

Heron Hill Care Home

from E W (Daughter-in-law of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but praise for heron hill. The staff are so lovely and deal with my
Relative with care and attention. The activities they put on are great. They take
Residents for trips out.


I am often recommending the care home-
Telling people to look at facebook page. We could move our relative

to a care home thats nearer but we feel It is the best place for him.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care HomeThank you so much for your lovely words, I will make sure that these are passed on to the team.
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Review of

Heron Hill Care Home

from Janet C (Daughter of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care, plenty of activities, wonderful staff. Everyone seems to go he extra mile to care for the residents and ensure they are living their best lives.
The food is excellent.
Everyone is so friendly and welcoming, it's made our lives much easier knowing dad is being well cared for and he is
very content, I can't praise this team enough
Reply from Nicola Spedding, Registered Manager at Heron Hill Care HomeThank you for your lovely words. I will make sure that these are passed on to the team.
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Review of

Heron Hill Care Home

from J M (Son of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to take this opportunity to thank everyone at Heron Hill Care Home for the past two years, from the reception staff, cleaners and laundry staff, for the wonderful compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that Mum's final moments were
warm and safe. Mum was a reluctant resident to start with due to her illness. There was difficult times for both carers and us. The end of life care for her was very difficult for us but the staff went an extra mile for both her and us, special thank you to three members of staff in particular who kept us informed and made the final days easier. We feel the home is clean and safe and would recommend to anyone
Reply from Nicola Spedding, Registered Manager at Heron Hill Care HomeThank you for your kind words, I will make sure that these are passed on to the team.
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Review of

Heron Hill Care Home

from J G (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the home for many years now, and the staff know her needs very well and take good care of her. Staff are very caring and do all they can to meet all needs. There has been much security and stability with the management making big improvements to the overall care in the last few years.
The unit my mum is on is well run, and many staff go above and beyond.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care HomeThank you, I will be sure to share this with the team.
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Review of

Kendal Care Home

from David S (Son-in-law of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not be happier for my relative, knowing that she is in a very well run care home where her needs are being taken care of in the most attentive and dignified manner.


The staff at the home make us feel welcome at anytime and they genuinely care about the residents. We moved our relative from

another home and she is clearly happier at Kendal Care Home. The rooms are a good size, the food is excellent and there are a good selection of activities.


The home is strongly recommended.

Reply from Graham Burrell, Manager at Kendal Care HomeThankyou so much for your very kind words - which we will pass onwards to our teams. We are so glad to hear that your relative is enjoying their stay with us. Once again, thankyou so much.
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Review of

Heron Hill Care Home

from Kathleen R (Sister of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Disappointed with the loss of Jumpers/nightdresses etc., watch, and hairbrush recently lost, and due to my sister being bed-bound, it can only be due to the staff not being competent.
Rooms are cleaned sparingly - beds not pulled out and full of crumbs etc.
No dusting done.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care HomeHi Kathleen, we are really sorry that you feel like, if you would like to pop in for a chat with us so that these can be addressed. As this is the first we have heard of this. We would be very happy to address this with you.
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Review of

Heron Hill Care Home

from L M (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Heron Care Home since March 2024. The whole team on Cavell Unit have been friendly, accommodating and professional at caring for my mum, they have kept us updated with all aspects relating to my mum's care and any changes required to her care or medication.
The whole team at Heron
Care are friendly and approachable and will try to resolve any questions or queries as quickly as possible.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care HomeThank you for your kind words. I will share these with the team.
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Review of

Kendal Care Home

from Elizabeth F (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A quick note of thanks to all the staff at Kendal Care Home. Under the manager's leadership, everyone plays a part in making this a special place. From reception and office staff as you enter the building to all the carers nurses and entertainment team.
A couple of examples - yesterday was St Patrick's
day and everyone enjoyed what was on offer. The rooms were decorated with crafts done last week by the residents. The menus for a special lunch was perfect, and enjoyed by everyone in the dining room.
Whilst activities are taking place the staff are looking out for everyone and know who needs help. They help with enthusiasm, which I am sure the residents appreciate. They are all kind and sensitive.
Today a fabulous boat ride on Windermere. These trips must take quite a bit of organising but looking at the photos, everyone looks safe and happy. The weather was an added bonus!
Keep up the good work KCH you are a great team, and thank you.
Reply from Graham Burrell, Manager at Kendal Care HomeThankyou so much for such lovely feedback - we will pass this onwards to our care and activity teams. We want everone we care for, to have an "outstanding " experience during their stay with us at Kendal Care Home, and for our familes to know that we look after their loved ones with care,compassion and kindness. Again, thankyou - we really do appreciate such lovely feedback.
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Review of

Kendal Care Home

from J S (Wife of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the seoncd time I have written to you. I read the information when it stated that you would contact me within 4 days, and I am still waiting to hear from you. On my weekly visit to the home, the trousers my husband was wearing have not been ironed. He looked as though he had slept in them. He
was particular about his trousers as he worked for the service and would iron his own trousers two days before he came to the care home. Please let me know what you are going to do about this problem.
Reply from Graham Burrell, Manager at Kendal Care HomeThankyou for your 5 Star review, and for coming to see us in person to resolve this issue. We do apologise for this misunderstanding, and have now put this right. Again, please be advised that our team are always present and happy to discuss these issues in person.
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Review of

Heron Hill Care Home

from S W (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was a resident at Heron Hill until he sadly passed away at the end of this month. He suffered from dementia and so found life quite difficult for the past few years. He moved into Heron Hall in November 2023 and after a period of settling in seemed quite happy in the environment. Staff were
always kind, efficient and cheerful and provided a relaxed atmosphere in which the residents needs came first. Thank you.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care HomeThank you so much for your kind words, I will share these with the team.
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Review of

Kendal Care Home

from Jean B (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A massive thank you to every member of staff at Kendal Care Home, the kindness and care, often in difficult circumstances were handled so professionally.
As a family we were always warmly welcomed, we were part of Kendal Care Home Family
Such dignity was shown by all the staff after my father died.
I
highly recommend kendal Care Home.
Reply from Graham Burrell, Manager at Kendal Care HomeThankyou so much for your very kind words. We are priveleged to be given the responsibility of caring for loved ones, and looking after and supporting our familes thorugh difficult times. We will pass on your lovely feedback to our care teams, who really do appreciate these wonderful compliments. Once again - thankyou from us all here at Kendal Care Home.
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Review of

Kendal Care Home

from K A (Daughter of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent nursing home. The staff and management are lovely and helpful. Carers are friendly and very caring, nothing too much. My mum is very well looked after unlike when she had to stay in a different care home (horrific place), which left her in bed and didn't care if she ate or not (she's diabetic),
the staff never spoke. Just grunted at you. Kendal Care Home couldn't be more different. Carers really look after her and take time to talk to her. It's a massive weight off my mind, knowing she is very well cared for.
Reply from Graham Burrell, Manager at Kendal Care HomeThank you so much for your very kind words - we really do appreciate the lovely feedback. We strive to deliver the very best person-centred care to all and believe that looking after families and friends is equally as important, providing support and reassurance through difficult times. We will pass your lovely feedback to our care teams, who will be very proud to receive it. Thank you again.
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Awards / Recognitions (8)

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