Abbey Healthcare in Cumbria | 2 Care Homes

Review of
Heron Hill Care Home
from Linda C (Daughter of Resident) published on 29 August 2025

Submitted via Website • Report

Overall Experience

Extremely happy with the care provided for my mum . All the staff are very kind and patient especially as my mums behavior can sometimes be challenging. It has been a very stressful and upsetting time for us due to my mum not being able to communicate ,but this has been helped by knowing that she is

being very well looked after. We have also been very well looked after and accommodated when we thought we were losing mum and she was put on an end of life pathway. Thankfully she pulled through.
Please pass on my thanks to your team on their professionalism and compassion . You should be very proud of them.
I have marked down for security but that is only due to my mums tenacity in trying to escape. I think this has not been such an issue of late and I'm unsure how this could have been avoided.

Reply from Tina Johnstone, Regional Operations Director at Heron Hill Care Home

Thank you so very much indeed for taking the time to review the care and support received from our wonderful staff team within Heron Hill. Your comments really did make me smile and I shall ensure that your thoughts and kind words are shared.

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Review of
Kendal Care Home
from G A (Friend of Resident) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience

My very dear friend (and nursing colleague) has been a resident for nearly a year and I cannot fault the care she has received. The staff are friendly, courteous and very respectful. And go the "extra mile"! And most importantly my friend is happy and contented in the home.

Reply from Graham Burrell, Manager at Kendal Care Home

Thankyou so much for your lovely feedback, it is so good to hear that your friend feels happy and contented in our beautiful home. Our wonderful staff always try to go the extra mile for all of those in our care. We will pass on these lovely words to our care teams. Many thanks again.

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Review of
Kendal Care Home
from D W (Son of Resident) published on 18 August 2025

Submitted via Postal Card • Report

Overall Experience

My father spent his final days at Kendal Care Home. The care that he received was delivered to a very high standard. The staff always came across as being kind, caring and professional.

Reply from Graham Burrell, Manager at Kendal Care Home

Thankyou so much for your lovley feedback, which we will pass onwards to our care teams. It is a privlege and a pleasure to deliver high quality care to loved ones, we always strive to help and support families through these difficult times. Once again - Thankyou.

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Review of
Kendal Care Home
from Richard S (Son of Resident) published on 1 August 2025

Submitted via Website • Report

Overall Experience

Over the last eighteen months the care given to my mother at Kendal Care Home has been nothing short of exceptional. Mum arrived the care after a fall and resultant head injury on 23rd Dec 2023 and lived at KCH until she passed away 18 months later. During that time she was given an amazing amount of

care, love and affection by the outstanding team. Too many wonderful staff to mention individually here other than to say they have all been so kind, fun and genuinely considerate to my Mum
THANK YOU

Reply from Graham Burrell, Manager at Kendal Care Home

It was an absolute pleasure and a privilege to take care of Mum, and to support you as a family through a difficult period. We are grateful for the lovely feedback which will get passed on to our teams. Thank you for choosing Kendal Care Home, and for sharing some wonderful memories with us over the last 18 months. Thank you.

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Review of
Heron Hill Care Home
from Alice W (Granddaughter of Resident) published on 4 July 2025

Submitted via Website • Report

Overall Experience

After my Grandad being constantly unsettled at other care homes, the difference in him at Heron Hill Care Home has been unbelievable despite his deterioration.

It is invaluable to say goodbye to grandad knowing he is safe, happy and most of all cared for. We couldn't ask for grandad to be in a more

loving environment. The activities keep him very stimulated. They are quick to react when he is under the weather or needs medication attention. They are constantly improving part of the home. The communication with family has been particularly comforting to us. Finally, Grandad enjoys to the constant flow of beer.

My only criticism would be that the laundry can be a little slow and he can become short on clothing.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words. I will make sure that these are passed on to the team.

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Review of
Heron Hill Care Home
from E W (Daughter-in-law of Resident) published on 4 July 2025

Submitted via Website • Report

Overall Experience

We have nothing but praise for heron hill. The staff are so lovely and deal with my
Relative with care and attention. The activities they put on are great. They take
Residents for trips out.

I am often recommending the care home-
Telling people to look at facebook page. We could move our relative

to a care home thats nearer but we feel It is the best place for him.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much for your lovely words, I will make sure that these are passed on to the team.

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Review of
Heron Hill Care Home
from Janet C (Daughter of Resident) published on 4 July 2025

Submitted via Website • Report

Overall Experience

Amazing care, plenty of activities, wonderful staff. Everyone seems to go he extra mile to care for the residents and ensure they are living their best lives.
The food is excellent.
Everyone is so friendly and welcoming, it's made our lives much easier knowing dad is being well cared for and he is

very content, I can't praise this team enough

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your lovely words. I will make sure that these are passed on to the team.

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Review of
Heron Hill Care Home
from J M (Son of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience

We would like to take this opportunity to thank everyone at Heron Hill Care Home for the past two years, from the reception staff, cleaners and laundry staff, for the wonderful compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that Mum's final moments were

warm and safe. Mum was a reluctant resident to start with due to her illness. There was difficult times for both carers and us. The end of life care for her was very difficult for us but the staff went an extra mile for both her and us, special thank you to three members of staff in particular who kept us informed and made the final days easier. We feel the home is clean and safe and would recommend to anyone

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words, I will make sure that these are passed on to the team.

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Review of
Heron Hill Care Home
from J G (Daughter of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been in the home for many years now, and the staff know her needs very well and take good care of her. Staff are very caring and do all they can to meet all needs. There has been much security and stability with the management making big improvements to the overall care in the last few years.

The unit my mum is on is well run, and many staff go above and beyond.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you, I will be sure to share this with the team.

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Review of
Kendal Care Home
from David S (Son-in-law of Resident) published on 16 May 2025

Submitted via Website • Report

Overall Experience

I could not be happier for my relative, knowing that she is in a very well run care home where her needs are being taken care of in the most attentive and dignified manner.

The staff at the home make us feel welcome at anytime and they genuinely care about the residents. We moved our relative from

another home and she is clearly happier at Kendal Care Home. The rooms are a good size, the food is excellent and there are a good selection of activities.

The home is strongly recommended.

Reply from Graham Burrell, Manager at Kendal Care Home

Thankyou so much for your very kind words - which we will pass onwards to our teams. We are so glad to hear that your relative is enjoying their stay with us. Once again, thankyou so much.

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Review of
Heron Hill Care Home
from Kathleen R (Sister of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

Disappointed with the loss of Jumpers/nightdresses etc., watch, and hairbrush recently lost, and due to my sister being bed-bound, it can only be due to the staff not being competent.
Rooms are cleaned sparingly - beds not pulled out and full of crumbs etc.
No dusting done.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Hi Kathleen, we are really sorry that you feel like, if you would like to pop in for a chat with us so that these can be addressed. As this is the first we have heard of this. We would be very happy to address this with you.

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Review of
Heron Hill Care Home
from L M (Daughter of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience

My mum has been at Heron Care Home since March 2024. The whole team on Cavell Unit have been friendly, accommodating and professional at caring for my mum, they have kept us updated with all aspects relating to my mum's care and any changes required to her care or medication.
The whole team at Heron

Care are friendly and approachable and will try to resolve any questions or queries as quickly as possible.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words. I will share these with the team.

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Review of
Kendal Care Home
from Elizabeth F (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

A quick note of thanks to all the staff at Kendal Care Home. Under the manager's leadership, everyone plays a part in making this a special place. From reception and office staff as you enter the building to all the carers nurses and entertainment team.
A couple of examples - yesterday was St Patrick's

day and everyone enjoyed what was on offer. The rooms were decorated with crafts done last week by the residents. The menus for a special lunch was perfect, and enjoyed by everyone in the dining room.
Whilst activities are taking place the staff are looking out for everyone and know who needs help. They help with enthusiasm, which I am sure the residents appreciate. They are all kind and sensitive.
Today a fabulous boat ride on Windermere. These trips must take quite a bit of organising but looking at the photos, everyone looks safe and happy. The weather was an added bonus!
Keep up the good work KCH you are a great team, and thank you.

Reply from Graham Burrell, Manager at Kendal Care Home

Thankyou so much for such lovely feedback - we will pass this onwards to our care and activity teams. We want everone we care for, to have an "outstanding " experience during their stay with us at Kendal Care Home, and for our familes to know that we look after their loved ones with care,compassion and kindness. Again, thankyou - we really do appreciate such lovely feedback.

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Review of
Kendal Care Home
from J S (Wife of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

This is the seoncd time I have written to you. I read the information when it stated that you would contact me within 4 days, and I am still waiting to hear from you. On my weekly visit to the home, the trousers my husband was wearing have not been ironed. He looked as though he had slept in them. He

was particular about his trousers as he worked for the service and would iron his own trousers two days before he came to the care home. Please let me know what you are going to do about this problem.

Reply from Graham Burrell, Manager at Kendal Care Home

Thankyou for your 5 Star review, and for coming to see us in person to resolve this issue. We do apologise for this misunderstanding, and have now put this right. Again, please be advised that our team are always present and happy to discuss these issues in person.

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Review of
Heron Hill Care Home
from S W (Daughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

My father was a resident at Heron Hill until he sadly passed away at the end of this month. He suffered from dementia and so found life quite difficult for the past few years. He moved into Heron Hall in November 2023 and after a period of settling in seemed quite happy in the environment. Staff were

always kind, efficient and cheerful and provided a relaxed atmosphere in which the residents needs came first. Thank you.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much for your kind words, I will share these with the team.

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Review of
Kendal Care Home
from Jean B (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

A massive thank you to every member of staff at Kendal Care Home, the kindness and care, often in difficult circumstances were handled so professionally.
As a family we were always warmly welcomed, we were part of Kendal Care Home Family
Such dignity was shown by all the staff after my father died.
I

highly recommend kendal Care Home.

Reply from Graham Burrell, Manager at Kendal Care Home

Thankyou so much for your very kind words. We are priveleged to be given the responsibility of caring for loved ones, and looking after and supporting our familes thorugh difficult times. We will pass on your lovely feedback to our care teams, who really do appreciate these wonderful compliments. Once again - thankyou from us all here at Kendal Care Home.

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Review of
Kendal Care Home
from K A (Daughter of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

Excellent nursing home. The staff and management are lovely and helpful. Carers are friendly and very caring, nothing too much. My mum is very well looked after unlike when she had to stay in a different care home (horrific place), which left her in bed and didn't care if she ate or not (she's diabetic),

the staff never spoke. Just grunted at you. Kendal Care Home couldn't be more different. Carers really look after her and take time to talk to her. It's a massive weight off my mind, knowing she is very well cared for.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words - we really do appreciate the lovely feedback. We strive to deliver the very best person-centred care to all and believe that looking after families and friends is equally as important, providing support and reassurance through difficult times. We will pass your lovely feedback to our care teams, who will be very proud to receive it. Thank you again.

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Review of
Kendal Care Home
from T M (Wife of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

I can't express enough appreciation to Kendal Care Home for the care and dedication given to my husband. He has complex needs and nothing that is asked if the staff or nursing floor is of any bother for them. They keep me informed on all aspects, and they are a credit to the care home. Anyone considering

care for a loved one, this is the best home you could consider as I have visited a few homes over the years and without a doubt this home tops the bill for choice also, all the other staff in the home are super.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass on to our care teams. We really do appreciate this wonderful feedback. Our staff teams really do feel very proud and appreciated when families provide feedback. We work very hard to ensure that families and friends feel supported and that they are assured their loved one is safe and well cared for. Thank you once again.

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Review of
Kendal Care Home
from M S (Son of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

It is a real pleasure to visit Kendal Care Home. From the welcome at reception to the nursing staff caring for my mother, everyone is kind, considerate, attentive and truly professional. This facility excels in every single aspect.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your lovely feedback; we really appreciate your very kind words. We will ensure this is passed on to our care teams. Once again, thank you very much.

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Review of
Heron Hill Care Home
from Dinah T (Daughter of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

My dad was at Heron Hill Care Home for just over a year until his death. The staff and their care was fantastic, right up to the end. Always well humoured and helpful, very kind to our dad, and us. We will miss their smiling faces. Thank you.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much for your lovely review, your dad will be missed by us all.

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Care Homes Owned by Abbey Healthcare in Cumbria

Abbey Healthcare Locations in Cumbria (2)

Abbey Healthcare Reviews in Cumbria (180)

Heron Hill Care Home

Kendal Care Home

Kendal Care Home

Kendal Care Home

Heron Hill Care Home

Heron Hill Care Home

Heron Hill Care Home

Heron Hill Care Home

Heron Hill Care Home

Kendal Care Home

Heron Hill Care Home

Heron Hill Care Home

Kendal Care Home

Kendal Care Home

Heron Hill Care Home

Kendal Care Home

Kendal Care Home

Kendal Care Home

Kendal Care Home

Heron Hill Care Home

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