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Care Homes Owned by Stonehaven Care Group in Devon

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Stonehaven Care Group in Devon

Only the locations & reviews in Devon for Stonehaven Care Group are showing below.

View the details of all 10 locations (with 616 reviews) owned by Stonehaven Care Group

Stonehaven Care Group Locations in Devon (9)

 - Browse 9 Care Homes owned by Stonehaven Care Group in Devon
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Bluebell House Care Home
47 Atlantic Way, Westward Ho!, Bideford EX39 1JD 
9.7 53 reviews
Bluebell House Care Home, Bideford, Devon
"The home has been a lovely place for my grandma in the past 4 years. The staff clearly care a lot about her. They organised a lovely…"   Read all 53 reviews
  • from £950 / week
  • 36 Rooms
Location Type Care Home

Bluebell House Care Home is one of a group of ten Residential Care Homes owned and operated by the Stonehaven (Healthcare) Group in Devon and Cornwall. As with all homes in the group each Resident ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Dove Tree House
89-91 Heavitree Road, Exeter EX1 2ND 
9.7 82 reviews
Dove Tree House, Exeter, Devon
"Unfourntaly fell ill, ended up in hosputal. Staff kept us informed the whole time from when my mum became ill. She came back and was looked…"   Read all 82 reviews
  • from £950 / week
  • 35 Rooms
Location Type Care Home

Dove Tree House is a thirty-five capacity care home fully staffed and resourced to carry out a range of personal care needs, being ideal for old age-related needs, while also for dementia care and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Chollacott House Nursing Home & Drake Unit
61 Whitchurch Road, Tavistock PL19 9BD 
9.6 73 reviews
Chollacott House Nursing Home & Drake Unit, Tavistock, Devon
"I have had a most pleasureable experience. Staff are excellent and most helpful. Food is good. My stay has been of the highest.…"   Read all 73 reviews
  • from £1,170 / week
  • 42 Rooms
Location Type Care Home

Chollacott House Nursing Home & Drake Unit is situated close to the centre of Tavistock and is set in its own grounds. The home offers full nursing care in an attractive period property that has been ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
The Manor Exminster
Main Road, Exminster, Exeter EX6 8AP 
9.5 78 reviews
The Manor Exminster, Exeter, Devon
"The staff at The Manor have been wonderful at caring for my mother and supporting my father as she has declinded with dementia. Their love,…"   Read all 78 reviews
  • from £950 / week
  • 25 Rooms
Location Type Care Home

The Manor Exminster is a grand 17th century Georgian listed manor house that is situated in half an acre of grounds, in the pretty village of Exminster. The property was built by the diocese of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Woodhayes
36/40 St Leonard's Road, Exeter EX2 4LR 
9.4 50 reviews
Woodhayes, Exeter, Devon
"Woodhayes staff looked after Mum during her final days with care. Staff were really supportive and understanding. Thank you.…"   Read all 50 reviews
  • from £1,286 / week
  • 27 Rooms
Location Type Care Home

Woodhayes is located in a conservation area in Exeter, in the delightful St Leonard's district. This nursing home offers total care for 24 residents and comprises two large Victorian listed houses ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Primrose House
45 Atlantic Way, Westward Ho, Bideford EX39 1JD 
9.4 34 reviews
Primrose House, Bideford, Devon
"All staff are friendly caring and kind to dad and also to me and family on visits Primrose is clean Activity coordinator engages with…"   Read all 34 reviews
  • from £952 / week
  • 30 Rooms
Location Type Care Home

Primrose House is a state-of-the-art residential care home, providing 24-hour care for up to 30 residents. A fully-trained, experienced care team provides long and short term care and respite ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Lilacs Residential Home
42/44 Old Tiverton Road, Exeter EX4 6NG 
9.1 43 reviews
The Lilacs Residential Home, Exeter, Devon
"I have been visiting my very elderly and frail mother in The Lilacs for 3 years now. The most important things to me are that she is cared…"   Read all 43 reviews
  • from £950 / week
  • 29 Rooms
Location Type Care Home

The Lilacs Residential Home joined the Stonehaven Healthcare Group in November 2015. The Lilacs provides residents with a warm, friendly and caring living environment. A team of professional ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Cross Park House Care Home
Stonehaven (Healthcare) Ltd, Monksbridge Road, Brixham TQ5 9NB 
9.0 70 reviews
Cross Park House Care Home, Brixham, Devon
"Very informative, happy with the things discussed today with Kiera and the reassurance she gave for care for my mum.…"   Read all 70 reviews
  • from £950 / week
  • 23 Rooms
Location Type Care Home

Cross Park House Care Home is a beautiful home located in the historic town of Brixham, providing the very highest standards of care to independent or fragile elderly men, women or couples, mobile or ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Kent House Care Home
George Street, Okehampton EX20 1HR 
9.0 58 reviews
Kent House Care Home, Okehampton, Devon
"Staff excellent, nothing too much trouble. Food and drink very good, always offer alternatives if what's on offer isn't to Mum's…"   Read all 58 reviews
  • from £950 / week
  • 27 Rooms
Location Type Care Home

Kent House Care Home is a beautiful home set in the heart of the historic town of Okehampton that provides the very highest standard of care to independent or fragile elderly men, women or couples, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Stonehaven Care Group Reviews in Devon (541)

9.4

Stonehaven Care Group has a Group Review Score of 9.4 (9.388) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Stonehaven Care Group must have a Review Score.

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Review of

Dove Tree House

from C S (Nephew of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally pleased with the service received from Dove Tree. Staff are courteous and friendly. Visitors can sometimes wait 2 or 3 minutes before front door is open.
Reply from Nathan Stone, Director. at Dove Tree HouseGood afternoon CS. Thank you for taking the time to publish this review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really nice to read that our care team are courteous and friendly and that you are generally pleased with the service. I note the point raised about the front door - and I have indeed experienced that myself whilst visiting Dove Tree. The care team do, of course, have to prioritise residents care and they may all be busy. Nonetheless, I will mention this again to Mary and Sarah. Also noted the 3 stars for cleanliness - we're only ever happy with5 stars for cleanliness - I will ask Mary and Sarah to look into this - and please - if ever you are at Dove Tree and have any concerns - please do let Mary and / or Sarah know - they can then be dealt with straight away. Thank you again for this feedback. Kindest regards, Nathan.
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Review of

The Manor Exminster

from H K (Daughter of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at The Manor have been wonderful at caring for my mother and supporting my father as she has declinded with dementia. Their love, care and attention have been exceptional, providing a lovely home for my mum and finding ways to bring you to her life through their hugs, smiles and through music.
Thank you.
Reply from Nathan Stone, Director. at The Manor ExminsterGood afternoon HK. Thank you so much for leaving this really lovely review of your experience with our Care Team and Care Home at The Manor in Exminster. It's really lovely to read about how the care team have been 'wonderful' in how they have cared for and supported both your mother and your father. Also, lovely to read how your mum gets involved in the hugs, smiles and music. Thank you again, I know our care team will really appreciate this lovely praise and feedback. Kindest regards, Nathan.
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Review of

Kent House Care Home

from S P (Daughter of Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is nice, with very friendly staff. Mum always appears happy and contented and enjoys the activities. Thank you for looking after her so well!
Reply from Nathan Stone, Director. at Kent House Care HomeGood afternoon SP. Thank you for taking the time to write and post this lovely review of your experience with our Care Team and Care Home at Kent House in Okehampton, Devon. It's really lovely to read that the home is nice, with friendly staff, and that your mum always appears happy and contented and enjoys the activities. Thank you for entrusting us with her care. Kindest regards, Nathan.
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Review of

Dove Tree House

from P R (Son of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfourntaly fell ill, ended up in hosputal. Staff kept us informed the whole time from when my mum became ill. She came back and was looked after. Good communication at all times, not just when my mum is poorly. If she needs anything, we are always informed. Mum is very happy here, which makes us very
happy. All staff are lovely, respectful and compassionate.
Reply from Nathan Stone, Director. at Dove Tree HouseGood afternoon PR. Thank you for taking the time to leave this really lovely review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. I am, of course, sorry to read that your mum fell ill, but also really pleased that she is now back at Dove Tree and happy. Thank you for your kind words about the care team - I know they will be really grateful for them. I note the slightly lower score for activities - activities has always been a really strong point at Dove Tree - but sadly we are currently recruiting for a new activities co-ordinator - whilst our care team are doing a sterling job whilst we recruit we do hope to have the right candidate in place soon and see this back at the 5 star level that we all want:) Kindest regards, Nathan.
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Review of

Dove Tree House

from Kenneth B (Brother of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly, kind and helpful. My brother is happy and well cared for at Dove Tree House.
Reply from Nathan Stone, Director. at Dove Tree HouseGood afternoon Kenneth B. Thank you for taking the time to write and publish this really positive review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that our care team are kind, friendly and helpful and that your brother is happy and well cared for. Kindest regards, Nathan.
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Review of

Dove Tree House

from J S (Daughter of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always found Dove Tree warm and welcoming. Staff very efficient and friendly. Clean and tidy. Meals 3 times per day, coffee and biscuits in the morning. Management always very helpful.
Reply from Nathan Stone, Director. at Dove Tree HouseGood afternoon JS. Thank you so much for taking the time to write and post this really positive review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really nice to read that you have always found our care team warm and welcoming, as well as efficient and friendly, with management always very helpful. Kindest regards, Nathan.
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Review of

The Lilacs Residential Home

from David E (Son of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Lilacs has proved a friendly and caring home for my mother. She seems to be happy and settled there. I and my family are satisfied with the care she receives. I find the staff (and management) respond well to any criticism that comes their way, and I am grateful for that. Food is great, and her
room is kept clean (although I have had to request a clean once). Her bible has gone missing and not found and residents often go into her room unexpectedly.
Reply from Nathan Stone, Director. at The Lilacs Residential HomeGood morning David. Thank you for taking the time to leave this feedback. It's lovely to read that you find The Lilacs to be a friendly and caring home and that your mum seems to be happy and settled. Thankyou also for the kind words about the management and care team in general. And the positive feedback regarding the food. I am pleased to report that your Mum's bible has been found in a silver bag in her wardrobe. It's difficult to prevent residents from wandering into each others rooms - room doors can be locked but that generally creates the wrong atmosphere. I can only ask that you encourage your Mum to use her call bell if this does happen so one of the care team can attend and ask any resident who has entered to leave. Of course, if this is a persistent issues then please discuss with the care home manager so we can explore any other possible solutions. Again, thank you for your kind feedback. Kindest regards, Nathan.
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Review of

Kent House Care Home

from V I (Daughter of Resident) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff excellent, nothing too much trouble.
Food and drink very good, always offer alternatives if what's on offer isn't to Mum's choice.
A really friendly, happy place and Mum has settled well and enjoys staying here.
Reply from Nathan Stone, Director. at Kent House Care HomeGood afternoon VI. Thank you so much for taking the time to leave this really excellent review of your experience with our Care Team and Care Home at Kent House in Okehampton. It's lovely to read that you feel our care team are excellent, with nothing too much trouble, that the food and drink is very good (with plenty of alternatives) and that Kent House is a really friendly and happy place. Most importantly, it's lovely to read that your Mum has settled well and enjoys staying at Kent House. Thank you again. Nathan.
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Review of

Kent House Care Home

from C R (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A few more staff on duty would be beneficial, weekends and mealtimes especially. Room cleaning is fairly superficial and could be more thorough. With no proper dedicated cook, meals are pre prepared frozen plates, not home cooked. My mother is not keen. For the high fees paid something better would
be in order.
Reply from Nathan Stone, Director. at Kent House Care HomeGood afternoon CR. Thank you for your feedback. You've raised some concerns. We constantly review staffing numbers to ensure that they are correct to meet the needs of the residents in our care and are happy that those are Kent House do. We have a staffing ratio, rather than 1 to 1 - so on occasions some residents may have to wait whilst others needs are being taken care of. Our food offering at Kent House is fantastic, we use an external supplier who provide an extensive menu of delicious meals which are targeted in terms of ingredients to the bespoke needs of residents in care homes. Feedback is overwhelmingly positive and a significant improvement over the previous provision. Indeed, I understand that you and your husband joined Kent House for Christmas Lunch and loved the food. Please do take the opportunity to try some more of the meals. I'll ask the Care Home Manager to talk to your Mum and see if we can find some meals she likes. Kindest regards, Nathan.
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Review of

Dove Tree House

from Penny O (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely happy with Dove Tree House, my mother, since being in there is happy and content. I'm confident that she is being well cared for. The staff are always very helpful.
Always good to know the management are around and if needed, no problem would be too great for them. The home is
kept spotlessly clean at all times. My mother enjoys and takes part in the regular activities each week.
Wouldn't want my mother to be anywhere else.
Reply from Nathan Stone, Director. at Dove Tree HouseHello Penny O. Thank you so much for taking the time to write and leave this glowing review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really lovely to read that you are extremely happy with Dove Tree House and that your mother has been happy and content since being there. It's great that your mum enjoys and takes part in the activities - once those activities get going the place can be a riot (controlled of course!!). Thank you again for your kind words - they will be greatly appreciated by the Care Team at Dove Tree. Kindest regards, Nathan.
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Review of

Kent House Care Home

from Vicky H (Daughter-in-law of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite resent senoir management changes I've been highly empressed with the professionalism, consistently and dedication of the frontline care team. Their care has not faultered and they continue to provide the highest quality provision with nothing but the needs of the residents at the forefront of
their prorities. They engage in their duties with warmth, compassion and always a smile. I'm grateful to all of the Kent House team for all they care they provide not only to my mother in law but to me as a family member.
Reply from Nathan Stone, Director. at Kent House Care HomeGood afternoon Vicky H. Thank you for your kind words with regards to the care team at Kent House - it's lovely to read that you have been impressed by their professionalism, consistency and dedication - and absolutely - our culture is that the needs of our residents are the only priority - everything we do it focussed upon meeting those needs. We have a new Registered Manager in place and we are all really excited by the improvements that she has already brought to the service at Kent House and look forward to working with her and the team at Kent House. It's really lovely to read that you are happy (indeed grateful) for all that the team at Kent House do to look after your mother in law - and you as a family member. Thank you again for your kind words and detailed feedback. Kindest regards, Nathan.
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Review of

Cross Park House Care Home

from Suzanne B (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very informative, happy with the things discussed today with Kiera and the reassurance she gave for care for my mum.
Reply from Nathan Stone, Director. at Cross Park House Care HomeHello Suzanne. Thank you for taking the time to write and leave this 5 out 5 star review of your experience with our Care Team and Care Home at Cross Park House in Brixham. It's really nice to read that you are happy and reassured by the care being provided to your Mum by Kiera and her team. Thank you again for this positive feedback. Kindest regards, Nathan.
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Review of

Chollacott House Nursing Home & Drake Unit

from K T (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chellacott House has been caring for my Mum, who has cancerous brain tumours since November 25 & during that time my family have found the management & staff to be kind & caring towards Mum & friendly towards us. The activities coordinator has been especially kind & supportive towards Mum & regularly
visits her to check on her and spends time talking to her & us if we are visiting, he also encouraged Mum to join in the Christmas activities so she had a change of scenery though she wasn't well enough to join in. The nurses have also been really supportive kind & caring towards Mum & have been willing to answer our questions & have organised reviews of Mum's care via third parties quickly which we really appreciate. Sometimes, the, cleaning is not perfect but it is still of a good quality and sometimes Mum has to wait a long time for someone to help her use the bed pan which can cause her distress but we realise the staff are busy.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitGood afternoon KT. Thank you for taking the time to write and post this really detailed review of your experience with our Care and Nursing Team at our Chollacott House Care and Nursing Home in Tavistock, Devon. It's really lovely to read that your Mum is being well looked after, is joining in with activities. It's also great that you and your family have found the management and care team to be kind and caring. I have to agree, we have a fantastic team and team culture at Chollacott House - it's a home from home where people have as much fun as they can. I always particularly enjoy visit to Chollacott, catching up with the team and learning about what new activities and events they have had and have planned. I note you comments ref cleanliness and call bell wait times - please do let the Care Home Manager or Senior on duty know if you have any concerns - it's always great if we can deal with them at the time. Kindest regards, Nathan.
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Review of

The Lilacs Residential Home

from David O (Son of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management work very hard and as a team. There is always someone available to talk to regarding mum. Plans are discussed properly.
Reply from Nathan Stone, Director. at The Lilacs Residential HomeGood morning David. Thank you for taking the time to write and leave this 4 / 5 out of 5 star rating of your experience with our Care Team and Care Home at The Lilacs in Exeter. Thank you for your kind words about are care and management teams. It's great to read that your mum is being well looked after. Kindest regards, Nathan.
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Review of

Bluebell House Care Home

from S L (Daughter of Resident) published on 26 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebell continues to provide excellent care and support for Mum. It's a pleasure to visit and I am always made to feel welcome. I see the same staff regularly who know Mum well, her likes and dislikes and accommodate her preferences accordingly. In particular Mum has been encouraged to participate
in the choir which has noticeably increased her confidence.
Reply from Nathan Stone, Director. at Bluebell House Care HomeHello SL. Thankyou for taking the time to write and publish this really positive review of your experience with our Care Team and Care Home at Bluebell House in Westward Ho! North Devon. It's lovely to read that Bluebell House continues to provide excellent care and support for your mum and that you always find it a pleasure to visit. Great also that your mum has joined the Bluebell House choir and that this has had such a positive impact upon her. I know Kathy and her team will be really happy to read your kind words. Kindest regards, Nathan.
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Review of

Bluebell House Care Home

from S K (Grandson of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has been a lovely place for my grandma in the past 4 years. The staff clearly care a lot about her. They organised a lovely blessing for me and my new wife when my grandma couldn't make the wedding.
Reply from Nathan Stone, Director. at Bluebell House Care HomeHello SK. Thank you so much for taking the time to write and publish this really positive review of your experience with our Care Team and Care Home at Bluebell House in Westward Ho! North Devon. It's really lovely to read that Bluebell House has been a lovely place for your grandma for the past 4 years. Congratulations on your recent marriage:) Kindest regards, Nathan.
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Review of

Bluebell House Care Home

from Maria C (Friend of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting a resident for almost a year. He is very happy here and exceptionally looked after. All the staff are warm and welcoming and very attentive, and management is fantastic and always ready to listen should a concern arise. We were very apprehensive about putting him in a home, but
I knew that he would be safe in Bluebells as I worked with Kathy a few years back, so I knew I could trust her management and her staff. Overall, Bluebells is beyond expectations due to Kathy. Thank you all at Bluebells.
Reply from Nathan Stone, Director. at Bluebell House Care HomeGood evening Maria C. What a kind and lovely review of your experience with our Care Team and Care Home at Bluebell House in Westward Ho! North Devon. It's really lovely to read that your friend at Bluebell is happy and exceptionally looked after. I can only agree - Kathy and her team go above and beyond in the care that they provide to residents at Bluebell House - and it's really lovely when relatives and visitors recognise and highlight this with kind feedback such as yours. I know Kathy and her team will be really touched by your kind words. Kindest regards, Nathan.
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Review of

Primrose House

from J H (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are friendly caring and kind to dad
and also to me and family on visits
Primrose is clean
Activity coordinator engages with family to increase knowledge of resident
Very happy with dad living here
Reply from Nathan Stone, Director. at Primrose HouseGood afternoon JH. Thank you for taking the time to leave this really kind 5 / 5 star review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's lovely to read that our care team and friendly and kind to you dad and you and your family when you visit. Also, that Primrose is clean and that our activity organiser engages with you in order to create bespoke activity packages. It's lovely to read that you are very happy that your dad lives at Primrose House. Thank you again for this kind feedback. Nathan.
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Review of

Woodhayes

from B W (Son of Resident) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodhayes staff looked after Mum during her final days with care. Staff were really supportive and understanding. Thank you.
Reply from Nathan Stone, Director. at WoodhayesGood morning BW. Firstly, please allow me to pass on my kindest regards and condolences following the recent loss of your Mum. Please also allow me to thank you for taking the time to leave this really lovely review of your experience with our Care and Nursing Team at our Woodhayes Care and Nursing Home in Exeter. I know the team will really appreciate your kind words. Kindest regards, Nathan.
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Review of

Bluebell House Care Home

from E H (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I question the recent communal room changes as this has caused distress to my mother. Was it necessary for this change to be made? Who does it benefit? The new view is lovely so why are the chairs facing the opposite way? There appears to be sufficient seating for the residents but not visitors.
I don't think being offered a wheelchair to sit on is appropriate. Nor is it fair to expect residents to leave the lounge and go to their room when a visitor comes to see them. Where is the inclusivity, socialisation etc.?
On a positive note the care staff show that they have got to know the people they look after, including my mother, which I find very reassuring, plus they have got to know us as well. The laundry service and food is very good and the home is tidy.
Reply from Nathan Stone, Director. at Bluebell House Care HomeGood afternoon EH. Thank you for taking the time to leave this review of your experience with our Care Team and Care Home at Bluebell House in Westward Ho! The Care Team have, at their choice, recently changed the way in which communal areas are used - this was done with prior discussion with residents and the care team. Feedback to date has been very positive. That being said, it is of concern that you feel that this has caused distress to your mum. Speaking to the Care Home Manager I am advised that your mum is now taking part in more communal activities, is interacting with more residents and is displaying no signs of distress or confusion. Noting what you say about visitor seating - we always see it as a positive when communal areas are busy with residents happy to leave their rooms and join in socially. Sometimes this will mean that there is limited seating space but we are fortunate to have a number of lounge areas that can be used. Kindest regards, Nathan.
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  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (4)

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