Care Homes Owned by Hill Care in Northumberland

Helpfulness of manager: I rang re best times to visit and he rang me back within a quarter of an hour, he could not have been more helpful in words or tone of voice. Friendliness and helpfulness of two staff members - one taking me to my friend's room, the other helping me use the lift. Atmosphere was very relaxed and friendly. Residents' call buttons produce a much less intrusive sound than other homes I have visited.

If I ask for information about my wife's health or welfare I know that the staff will answer my questions fully.

I couldn't recommend the Oaks Care home any better.

The Oaks is a very friendly and welcoming home. Residents always look happy, well cared for, with friendly staff, like a family. The manager is always there, interacting with everybody - welcoming. Care given is beyond their duties and looks like they enjoy their jobs. Entertainment is really enjoyed as the residents say. Wonderful place!

My grandma has been at The Oaks Care Home for a couple of years. I don't visit often as I live abroad. Came for Easter and I was amazed! Wow! The home looks great, like a home. Staff are kind, caring, welcoming, going the extra mile to see everyone happy. Had a chat with the manager, she really knows her residents, knew everything about my grandma! Open and so nice, has time for everybody. My grandma looked so well cared for, clean, happy and smiling. Entertainment was going on and residents appeared to enjoy it! The home was clean and smelled like fresh cooking/baking. Hope I can visit more often! Well done to the staff at The Oaks.

My friend was admitted to The Oaks at the end of last year and everybody treated her so kindly. She felt at home quickly. Visited a few times, staff are so kind and it is like a family. The manager is always there, very approachable and able to discuss with her about my friend. I am happy she's there!

The Oaks Care Home is run and managed efficiently and gives friendly care to the residents. There are shared toilets at the home and facilities could be improved, but the staff and carers do an excellent job with what they have to work with. My wife feels well cared for and enjoys talking to the staff. The food is good, especially the puddings (my wife says).

I would just like to congratulate all staff on such a fantastic job they are all doing to turn this home around.

My uncle has been in the home for over a couple of years, and I have to say the staff are fantastic and every time we come and visit my uncle is always happy and looks well cared for. Over the last 9 months, the home has undergone a lot of redecoration which has just added to the homely feel. My uncle was able to pick the colours for his room and we were able to personalise this from him. The home in my opinion is just going from strength to strength and has an excellent manager at the helm and I can not praise this home enough. The staff are hard working, compassionate, friendly approachable and make families feel involved in the home. Everything you should expect in a care home. Thanks to everyone at The Oaks, who makes a difference to my uncle's life!

The Oaks Care Home cared for both my parents. Dad especially, as he was bed-bound. With his passing, they were amazing until the very end. Very empathetic and professional. Living abroad means that I come to visit once a year and spend lots of time in and out of the home. The staff are friendly, fun and always laughing. They always answer the phone when calling from anywhere at any time.

On the Monday I spoke with the manager who assured me he would be taken better care of and things would improve. Apparently, they were unaware of his difficulty with washing and dressing - his care plan was sent over from social services, so there was no excuse.

It is a good care home. Friendly people and caregivers. Pleasant surroundings. Plenty to do and a lovely garden.

My elderly mother has been a resident now for a year and a half she settled quickly and loves being there. Staff and management have and are doing a great job in keeping all residents safe, especially through the present pandemic. Many thanks.

My husband is well-groomed when I see him. The staff are pleasant and friendly. NB unable to give some ratings and not able to go inside and see.

Great staff, very caring. My dad is well looked after by all.

Care home is wonderful for my wife. She is looked after very, very well. Staff are so helpful and very well mannered.

Test visits are great, pity home can only manage one a week. Video calls can be a bit hit and miss at times. (Sometimes have to phone home if they forget). My wife looks well cared for and is happy to be there.

My experience in The Oaks Care Home is friendly, happy, plenty of activities; excellent care home.

Dad is very happy, and that is all that counts.

This was my first visit inside The Oaks since restrictions started over a year ago. I was met at the door by a member of staff, who called a staff member to take my Covid test. All was well, so I was escorted to the meeting room after being equipped with PPE equipment. My husband was happy, clean and tidy. I understand it has been a very busy day, yet the five staff I met (including the manager) were cheerful and chatty. Well done.