Care Home Owned by Hill Care in Northumberland

very relaxed and friendly. Residents' call buttons produce a much less intrusive sound than other homes I have visited.

have lovely activities for the residents.
The management have reached a level of understanding of the needs. Likes and type of care all the residents need.
I couldn't recommend the Oaks Care home any better.

as the residents say. Wonderful place!

her residents, knew everything about my grandma! Open and so nice, has time for everybody. My grandma looked so well cared for, clean, happy and smiling. Entertainment was going on and residents appeared to enjoy it! The home was clean and smelled like fresh cooking/baking. Hope I can visit more often! Well done to the staff at The Oaks.

The food is good, especially the puddings (my wife says).

There has been a change of manager since my mam arrived and I have to say she has been amazing. The change in the home has been all for the better in all aspects from the environment, staffing and overall care, a huge improvement on what had previously been a difficult time for the home.
My mam is well looked after and treated with respect and dignity in a very caring environment.
I would just like to congratulate all staff on such a fantastic job they are all doing to turn this home around.

was able to pick the colours for his room and we were able to personalise this from him. The home in my opinion is just going from strength to strength and has an excellent manager at the helm and I can not praise this home enough. The staff are hard working, compassionate, friendly approachable and make families feel involved in the home. Everything you should expect in a care home. Thanks to everyone at The Oaks, who makes a difference to my uncle's life!

and always laughing. They always answer the phone when calling from anywhere at any time.

appalled at the state of the room he was in - it stunk of urine and the clothes he was wearing on the 30th May lay in a heap by the sink. These he had worn until the Wednesday when he had a shower (3 days!). I complained about the smell but as I was only there for 20 minutes, didn't realise his pyjamas had not been worn. I visited again on the Sunday. I had left 5 changes of clothing and 3 pairs of pyjamas, plus a few other items. Saturday 3rd after talking with him, I was disturbed at some things he said so I went to the home Sunday morning. What I found was shocking! The room still smelt of urine - although not quite as bad as I had complained about it previously. What was more shocking was the state of my husband, he was lying on an untidy bed wearing someone else's clothes! Apparently, he had had diarrhoea so he has been changed, but, he had been wearing the same clothes since Wednesday when I last saw him, he had been sleeping in them because no one came to help him wash and dress. His pyjamas were still unwarn as I had left them in his case and the only dirty ones were the ones the carers took off him on Sunday. So Wednesday, Thursday, Friday, Saturday and Sunday morning - 5 days! He wore his clothes and slept in them. He was unshaven - he had an electric shaver. His hearing aid was on the floor with the battery compartment open and battery missing. He smelt terrible! Apparently, he had washed his hands and face under running water as the sink had no plug and dried on a paper towel as there was no towel in the room. I raised the roof! After which the staff came to give him a shower, he was more or less dragged along a long hallway, got dizzy and fell. I was furious! He did have a shower and his room was cleaned at that point - smelt better but I could still detect an odour.
On the Monday I spoke with the manager who assured me he would be taken better care of and things would improve. Apparently, they were unaware of his difficulty with washing and dressing - his care plan was sent over from social services, so there was no excuse.

tidy. I understand it has been a very busy day, yet the five staff I met (including the manager) were cheerful and chatty. Well done.