Care Home Owned by Hill Care in Merseyside

everyone was professional but compassionate.
They do a difficult job caring for our loved ones with this terrible condition and I am very grateful.

that they DO really care and that starts from the front office to every member of staff I've come across and I think I've met most of them apart from the overnight staff. The home is spotless, my mums room is immaculate, her clothes are always washed and returned to her wardrobe and bedding constantly cleaned. I have walked in communal room at breakfast time and I really could have tucked into some of the food. The staff are amazing, each and every one of them. It's always the same staff and sometimes I think they don't go home as I visit at different times of the day inc evenings and a lot of days in the week. They always have a smile on their faces. I don't know how they do it.

and how to reduce her stress. For the first time in a long while they have managed to settle her so much that she can now join the other residents in the lounge and look calmer. Wonderful to see this.

well or if she has had the doctor or nurse see her, it also puts my mind at ease to know her room door can be locked when she isn't in her room all day and have never had a problem with items going missing. The staff at Aaron Grange have always been approachable and make you feel so welcome, they all do an amazing job, especially dealing with dementia patients.

Her care was wonderful, you would go a long way to find such dedication.

I always feel welcome when I visit. I feel everyone goes above and beyond. Thank you Aaron Grange for making a difficult time a little bit easier.

to the hospital with minimal physical injuries and was refused to be allowed back. It seems to be a policy of Aaron Grange for when a resident becomes awkward or hard to care for they send them to the hospital and then refuse to have them back, basically making dad homeless. I can say this because it happened to another resident who kicked my dad while he was there and when my brother asked what was happening their words were "Don't worry he's going to the hospital tomorrow and you won't see him again". After dad was refused back into the care home I sent an email. I'm still waiting for a reply we are now looking for a new care home which will support dads needs. I wouldn't send anyone here.

I am sure this has happened to many other care home residents locally and nationally. Overall I am happy with Aaron Grange.

whenever we wanted but we were always welcomed and looked after. Well done to all who work there.

activities for the wide range of ages in the home. Mum seems really happy here and this in itself helps me feel we did the right thing. Thanks.

hesitate to recommend Aaron Grange to family and friends.

other relatives of residents are very happy with the care given.