Care Homes Owned by Hill Care in Durham

Professional friendly and caring can't speak highly enough about the manager and team around her. Excellent communication about everything going on and always made myself and my family welcome when visiting my mam.

As a family (four siblings) we stayed 24hours a day right until Dad passed away in his sleep on 22/8/26. The respect the staff showed to us was over and above, and we are so grateful

My father Denis was resident at Bannatyne for the last few months of his life and sadly passed away on 22nd August, his final few weeks on EOL care in Bannatyne was very difficult for myself and siblings watching Dad slip away slowly but I must say the care & attention given to my Dad and us family members was outstanding and second to none. They all cared for him like he was their father which was lovely and appreciated, in particular the palliative nurses Andrea, Stacy, Melanie, Donna and Angela in particular gave exemplary care to Dad and our family which made a huge difference to our father on his last week on this earth. Thankyou. X

I would highly recommend this care home to anyone looking for excellent residential care. Thank you all for everything you have done - you are truly amazing.

Would recommend to anyone xxxx

Husband has been well cared for, staff are great, are really good with his needs and everything.

We can't thank them all enough for making his stay a good one, we chose the home due to the warmth of the environment and staff when we came in and we are so glad we chose Bannatyne Lodge.

I have never had any worries about my mum being at Pelton Grange they deal with the everyday challenges that dementia brings. Would not leave my mum in care of anyone else. Can't thank the staff enough.

Don't hesitate to use Pelton Grange - if you have an elderly relative needing care which is always a difficult decision you cannot go wrong with this care home.

The staff are lovely and I am in no doubt that my dad is in safe hands. The home feels warm and friendly - the staff no matter what have a smile on their face and as we all know it's not an easy job!

In a short space of time I feel I have 'family' helping me out after a tricky time of managing my dad and I no longer feel alone.

Thank you Pelton Grange you are amazing!

I have given you five stars for activities as I know you have them but my dad is a creature of habit and enjoys his own company.

There is absolutely no where else I would want me mam to be than in Pelton Grange. She is so well looked after by the staff and happy. The home and her room are spotless clean and you can tell the staff really care about their residents.

The staff treat all the residents as individuals and are shown alot of respect and dignity. Im extremely happy that my mam has settled so well and this is down to the care and support of all the staff.

There is nothing wrong that can be said about my stay at Bannatyne Lodge. I know I was there for only 6 weeks but the staff was brilliant. They could not do more for me the place was always clean and if you needed anything they would get you it if possible. So to all the staff I would like to stay thank you very much.

My Mum lives at Bannatyne Lodge and I haven't seen her so happy and relaxed in years. It's like living there has taken a huge weight off her shoulders and she can enjoy life again. All of the staff and the Manager go above and beyond, always kind, warm and caring. Mum is now taking part in so many lovely activities and always has someone to chat to. It's a relief for all her family to see her so happy, safe and well cared for.

My brother was moved into Bannatyne suffering with vascular dementia & Alzheimers. The manager was, from the 1st day of meeting home to carry our an assessment, a completely knowledgable, yet kind and understanding professional. She clearly influences her staff & colleagues with the same attitude and demeanour. My brother is settled, happy & so well cared for. I will be forever grateful to the whole team for the way they look after my beloved brother.

Pelton Grange is amazing. All of the staff make you feel welcome and have an amazing repport with Dad. Dad feels very content at Pelton and it makes leaving him each day after a visit that little bit easier. It's very much a family vibe and I couldn't be happier in my choice of care settings for him.

Thankyou to all involved.

My partner stayed here in January and March 2025. He has done nothing but praise the staff and facility and as a person who would previously refuse to stay in a home I am delighted that he says he would go back at any time. Staff and cleanliness are second to none.

Everyone was very caring and professional. They were all so kind to mam and gave me such needed support and respite.

My 90yr old father had a fall at home and was badly shaken. Respite care was suggested and as he lived in Peterlee and the home was next to his doctors we contacted Bannatyne Lodge. Best call we ever made. From the moment we initially rang to enquire, to the reception of my father, to the time we left we were treated with complete professionalism that could not be faulted. My father ended up staying just over three weeks and he really enjoyed his time there. The food was top quality and plentiful. The staff from the manager down to the cleaners were a great friendly bunch of people. Many had been there 10+ years and a couple over 20+ years, which spoke volumes about the home as an employer. The activities were gentle but fun with encouragement to join in, my father enjoyed the bingo, dominos and even the wine tasting! Over the three weeks he regained his strength, at all times he was encouraged by the staff. He is now home but knows where to go if he wants a weeks R&R. 5* treatment.

Experience first class from the start. Staff absolutely fantastic and so reassuring in helping deal with a very emotional and stressful transition into care. First morning made a lot easier by joining in with weekly coffee morning ( delicious home baking), and meeting staff and residents in informal social atmosphere. All staff are professional , courteous and helpful and treat residents with dignity and respect. They work hard to create a friendly, inclusive atmosphere with lots of smiles and good humour. My mam is living a full and active life- both within the home where a great range of activities and interests are promoted- and outside in the community, going to church and out for coffee with other residents. She has made friends and staff reorganised the dining room so that they could sit together for meals which was very special .Visitors always welcome and staff will transfer calls to a mobile so I can speak to Mam at any time .Great management and staff team. Highly recommend.