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Care Homes Owned by Hill Care in Durham

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Hill Care in Durham

Only the locations & reviews in Durham for Hill Care are showing below.

View the details of all 32 locations (with 1608 reviews) owned by Hill Care

Hill Care Locations in Durham (2)

 - Browse 2 Care Homes owned by Hill Care in Durham
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Bannatyne Lodge Care Home
Manor Way, Peterlee SR8 5SB 
9.7 58 reviews
Bannatyne Lodge Care Home, Peterlee, Durham
"When entering the care home there's a lovely warm welcoming feeling. My mam is very happy with everything and now feels safe and secure and…"   Read all 58 reviews
  • from £1,143 / week
  • 50 Rooms
Location Type Care Home

Bannatyne Lodge Care Home is situated in Peterlee, County Durham, close to the nearby coast. The home is well decorated and offers spacious, well-maintained communal areas for everyone to enjoy, ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Pelton Grange Care Home
Front Street, Pelton, Pelton DH2 1DD 
8.9 48 reviews
Pelton Grange Care Home, Pelton, Durham
"I can't give enough praise to all of the staff at Pelton Grange care home. Always friendly, helpful and very caring. My mam is always happy…"   Read all 48 reviews
  • from £1,246 / week
  • 47 Rooms
Location Type Care Home

Pelton Grange Care Home is located in Chester le Street's Pelton district and is conveniently situated for shops, amenities, public transport and the A1. Pelton shopping area is next to the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Hill Care Reviews in Durham (106)

9.2

Hill Care has a Group Review Score of 9.2 (9.170) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hill Care must have a Review Score.

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Review of

Pelton Grange Care Home

from Helen C (Daughter of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't give enough praise to all of the staff at Pelton Grange care home. Always friendly, helpful and very caring. My mam is always happy and safe which is all you can ask for! The home itself is clean and has a welcoming and comfortable feel to it whenever I visit
The staff treat all the residents
as individuals and are shown alot of respect and dignity. Im extremely happy that my mam has settled so well and this is down to the care and support of all the staff.
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Review of

Bannatyne Lodge Care Home

from David M (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When entering the care home there's a lovely warm welcoming feeling. My mam is very happy with everything and now feels safe and secure and enjoys the interaction with both staff and fellow residents. They have a lot of events going on and Mam enjoys getting involved. It is a great relief to the family
and giving us all peace of mind.
Staff are very friendly and professional and are willing to help in anyway.
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Review of

Bannatyne Lodge Care Home

from Andrew P (Respite Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is nothing wrong that can be said about my stay at Bannatyne Lodge. I know I was there for only 6 weeks but the staff was brilliant. They could not do more for me the place was always clean and if you needed anything they would get you it if possible. So to all the staff I would like to stay thank
you very much.
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Review of

Bannatyne Lodge Care Home

from Lisa M (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum lives at Bannatyne Lodge and I haven't seen her so happy and relaxed in years. It's like living there has taken a huge weight off her shoulders and she can enjoy life again. All of the staff and the Manager go above and beyond, always kind, warm and caring. Mum is now taking part in so many lovely
activities and always has someone to chat to. It's a relief for all her family to see her so happy, safe and well cared for.
Reply from Michelle Huntington, home manager at Bannatyne Lodge Care HomeThank you for taking time to write in regards your experience and your mams positive stay with us
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Review of

Bannatyne Lodge Care Home

from S M (Sister of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was moved into Bannatyne suffering with vascular dementia & Alzheimers. The manager was, from the 1st day of meeting home to carry our an assessment, a completely knowledgable, yet kind and understanding professional. She clearly influences her staff & colleagues with the same attitude and
demeanour. My brother is settled, happy & so well cared for. I will be forever grateful to the whole team for the way they look after my beloved brother.
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Review of

Pelton Grange Care Home

from Zoe K (Daughter of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pelton Grange is amazing. All of the staff make you feel welcome and have an amazing repport with Dad. Dad feels very content at Pelton and it makes leaving him each day after a visit that little bit easier. It's very much a family vibe and I couldn't be happier in my choice of care settings for him.
Reply from Fiona Wilson, home manager at Pelton Grange Care HomeThankyou for your lovely comments. It is a pleasure looking after your dad.
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Review of

Bannatyne Lodge Care Home

from Lynda S (Wife of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted into the care home on the 16th May, the lovely manager helped me a great deal to have him discharged from hospital with good advice. He had a bad experience in hospital and I was so relieved for him to be accepted into this lovely home for his last few days. He was kept comfortable
in a nice clean, comfortable room. He sadly passed, but knowing he was well cared for in a relaxed environment helped me a great deal.
Thankyou to all involved.
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Review of

Pelton Grange Care Home

from C B (Partner of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner stayed here in January and March 2025. He has done nothing but praise the staff and facility and as a person who would previously refuse to stay in a home I am delighted that he says he would go back at any time. Staff and cleanliness are second to none.
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Review of

Pelton Grange Care Home

from S T (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was very caring and professional. They were all so kind to mam and gave me such needed support and respite.
Reply from Fiona Wilson, home manager at Pelton Grange Care Homethankyou for your review. It was a pleasure looking after your mam.
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Review of

Bannatyne Lodge Care Home

from Andrew L (Son of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90yr old father had a fall at home and was badly shaken. Respite care was suggested and as he lived in Peterlee and the home was next to his doctors we contacted Bannatyne Lodge. Best call we ever made. From the moment we initially rang to enquire, to the reception of my father, to the time we left
we were treated with complete professionalism that could not be faulted. My father ended up staying just over three weeks and he really enjoyed his time there. The food was top quality and plentiful. The staff from the manager down to the cleaners were a great friendly bunch of people. Many had been there 10+ years and a couple over 20+ years, which spoke volumes about the home as an employer. The activities were gentle but fun with encouragement to join in, my father enjoyed the bingo, dominos and even the wine tasting! Over the three weeks he regained his strength, at all times he was encouraged by the staff. He is now home but knows where to go if he wants a weeks R&R. 5* treatment.
Reply from Beverley Stubbs, Home Manager at Bannatyne Lodge Care HomeI'm so pleased to hear your dad enjoyed his stay with us and he regained some of his strength to go back home which was always his goal
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Review of

Bannatyne Lodge Care Home

from Debra L (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Experience first class from the start. Staff absolutely fantastic and so reassuring in helping deal with a very emotional and stressful transition into care. First morning made a lot easier by joining in with weekly coffee morning ( delicious home baking), and meeting staff and residents in informal
social atmosphere. All staff are professional , courteous and helpful and treat residents with dignity and respect. They work hard to create a friendly, inclusive atmosphere with lots of smiles and good humour. My mam is living a full and active life- both within the home where a great range of activities and interests are promoted- and outside in the community, going to church and out for coffee with other residents. She has made friends and staff reorganised the dining room so that they could sit together for meals which was very special .Visitors always welcome and staff will transfer calls to a mobile so I can speak to Mam at any time .Great management and staff team. Highly recommend.
Reply from Beverley Stubbs, Home Manager at Bannatyne Lodge Care HomeFirstly thank you for taking time to write your review regarding your experience of Bannatyne . We know how hard it is on the first day and happy that your mams day was relaxed and positive for you all.
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Review of

Pelton Grange Care Home

from S M (Daughter-in-law of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We put our mum into this care home, as it was close to all immediate family, although the bedrooms weren't the best mum had the best care, we got mum into this home on Christmas Eve in 2023 when she was really poorly and at the point of end of life. Since mum being admitted into Pelton Grange she had
gone from strength to strength mum thoroughly enjoyed attending of all the activities within the home, and we are a family need to acknowledge the activities coordinator to be outstanding in her job role, the bedrooms within the home need to be updated and if possible ensuite, but let us say thank you for the love and care mum was given.
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Review of

Pelton Grange Care Home

from Julie S (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident for two years until he passed away in November. The staff are really friendly and always made us feel welcome and included in everything. The activities that's run are amazing as are the occasion days and parties.
My dad was treated with respect, high level of care and like a
member of one big family which meant we could sleep at night. We never once worried about him being looked after.
As a family, it meant so much to us for him to return to the home at end of life so we could spend time with him alone.
The home isn't clinical or old fashioned it's like home from home.
The staff are really amazing people.
Reply from Fiona Wilson, home manager at Pelton Grange Care HomeThank you for your kind words. This is appreciated. Your dad and all the family were a big part of Pelton Grange and will be dearly missed. We all hope you stay in touch.
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Review of

Bannatyne Lodge Care Home

from J c (Ex Family Member) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are absolutely amazing, nothing is too much. They will always try and help in whatever way they can. They will always try and make everyone happy whether your a service user, or a relative. They are all extremely professional and can't thank them enough for all the care my mam received when she
was a service user.
Reply from Beverley Stubbs, Home Manager at Bannatyne Lodge Care HomeThank you for taking the time to write your review, always nice to hear of your positive interactions with all the staff at Bannatyne Lodge and your experience was so positive, thank you.
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Review of

Bannatyne Lodge Care Home

from Anne B (Respite Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my arrival, I was treated with great care and respect. None of my requests were turned down and the staff went out of their way to be helpful. The cheerful atmosphere added to my recovery and I shall certainly recommend Bannatyne Lodge Care Home to others.
Reply from Linzi Halliday, Deputy Manager at Bannatyne Lodge Care HomeThank you so much, Anne, for your kind words, so glad you enjoyed your stay with us.
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Review of

Bannatyne Lodge Care Home

from Ian B (Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. The staff are really professional, they go above and beyond. 100% satisfied. Rolls Royce of care homes.
Reply from Linzi Halliday, Deputy Manager at Bannatyne Lodge Care HomeThank you for your lovely review. This is great to hear and will be fed back to the team here at Bannatyne.
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Review of

Bannatyne Lodge Care Home

from R W (Granddaughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home and lovely staff. Always cheerful when around. Nice space for the residents to go outside for fresh air when they want to. They have entertainment on for residents to keep them occupied throughout the day. Lovely place to be.
Reply from Linzi Halliday, Deputy Manager at Bannatyne Lodge Care HomeThank you for such a lovely review, this will be fed through to our staff at Bannatyne.
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Review of

Bannatyne Lodge Care Home

from Angela H (Daughter-in-law of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I are very happy with the care and support my mother-in-law receives.
The staff are very enthusiastic, always greet us with a smile always happy to help. .
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Review of

Bannatyne Lodge Care Home

from R W (Granddaughter of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are always on hand to help and are kind, cheerful and smiley. They do their best to make sure that all needs of the residents are tended to.
The facilities are spot on and are adapted for each resident based on their needs.
The only thing that my nanna has issues with is the food as she is
very fussy. She cannot eat a lot and much prefers smaller portions. However, this being said, if she does not fancy anything on the menu, they will endeavour to make her a sandwich or some soup. This is primarily her biggest problem/issue but staff do try their best to cater for her. It isn't their fault that she is so picky!
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Review of

Bannatyne Lodge Care Home

from I B (Respite Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated very well by staff and residents. All very nice people.
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Awards / Recognitions (1)

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