Care Homes Owned by Hill Care in Cheshire

Training inadequate for staff.

Such a lovely home, they do so much for my Mum and other residents to keep them entertained and looked after, the staff are always so friendly when I go and visit Mum - thank you so much to you all, it has made my life so much less stressful, knowing my Mum is cared for by you all.

My mother recently moved into Simonsfield following a brief spell in hospital. This came with the obvious concern and apprehension to all our family about mum's care in her latter years. Having now settled, we genuinely need not of been so worried as the care is simply exceptional! All staff are warm, friendly but most importantly their dedication to care is second to none. All mums needs are being catered for, the home is clean, bright, serving fresh quality food and theirs always something going on. Bingo, Quiz nights, pet visits, local artists, it really is exactly how a care home should look. I can't begin to thank the team at Simonsfield enough, their job is extremely demanding and I do hope they're rewarded for it because without them the care wouldn't be the same. Thanks to all at Simonsfield and please know that despite the tough job you do, you really are appreciated. Many thanks

From the very first day the staff were so warm and welcoming with my mum who has mixed dementia and to all the family. They are so caring and it's reassuring to know mum is in safe hands. She settled in quickly 14 months ago and seems so happy there. We as a mums daughters would highly recommend the home.

They have a lovely garden area and the food is always to a high standard.

My brother went into Aaron Court 17 months ago. I visit with my sister in law on a regular basis. The difference in my brother is amazing. He is happy, eating well and so well looked after. He is enjoying the care and attention from the staff who are so kind and lovely. I have watched staff with residents, and the care and patience shown is exceptional. Having nursed my own mother with Alzheimer's, I know how hard their job is and your staff show so much love and are even at difficult times. My brother is enjoying all the activities in the lounge and it's lovely to see him laughing again. I have to say, from entering the building to the residents' lounge, the place is so clean and smells fresh, which is just so lovely.

Whilst CQC have given an inadequate report as the daughter of a resident i must disagree with their assessment. I can only comment on my experience. I cannot comment on the paperwork side of the report. I find the staff vet kind and caring to my mothers needs, my mum is always clean and dressed. Her nails are always clean, her hair is always washed and dried. If I ask a question of the staff I am always given a response. The activities staff are fantastic, they adapt activities to residents ability. All staff treat my mum with kindness and dignity. I am kept will informed of mums health, if anything occurs I am contacted straight away. Mums room is always clean and fresh as is her laundry. Overall the home itself is always clean and tidy. Visitors are treated with kindness and respect.

My mother in law has had excellent care since joining the home over 3 years ago. The staff all care about her and are interested in her. They have helped to calm her down when she was anxious and have always treated her with dignity and respect. We are so glad we found Aaron Court.

My father has just spent a few weeks in Simonsfield. The team that looked after him were second to none. The home is incredibly well appointed with great facilities, excellent food, comfortable spacious rooms, cinema, lounges, dining rooms. Great programme of things to do. From the moment he arrived he was made to feel welcome and every single carer had him and the rest of the residents at the centre of what they do. They were incredibly supportive and looked after him really well. Debbie runs a great team and all the careers, nurses and staff could not do enough for us.

This is probably the best care home I have ever encountered. All the staff are so caring, thoughtful and friendly. They are offering a first class service. I have worked in care home myself and this is the finest. Home from home, I can't thank the staff enough, they have made my lovely sister feel so welcomed and loved, given the short time she has been a resident there. "Brilliant" place. xx

My dad has been in halton view care home for 3 years now + he is so happy,the staff are so patient with him + my dad gives them grief sometimes,he is always clean,dressed + shaved,there are always activities for the residents ,i can't recommend the home enough,they look after my dad exceptionally well.

I have no worrys about the care my sister gets because I know she gets looked after.

Absolutely disgusting place walls are filthy stinks of urine not homely at all my aunty looled disgusting hair a mess and all dried up sleep in her eyes my dog lives in better conditions needs looking into.

I love the people that care for me. I feel happy living here. I enjoy the food and they clean my room and do my laundry. I love the live music every 3 weeks.

My Dad became a resident of Halton View in June and has settled in really well. His room is clean and tidy. He is well looked after and is offered plenty of enrichment activities. The food always smells amazing and he is offered choices at every meal. It's always hard having to make the choice to put a loved one into residential care, but my mind is at ease knowing he is getting well looked after.

Thankyou Team Simonsfield.

I try to visit my dad most days, even if it's only half an hour. Each time, I am made to feel so welcome by all the staff, office doors are always open to encourage openness and feedback. The staff do an amazing job, which is not easy when caring for dementia patients. I'm so grateful for the wonderful care dad's getting at a difficult time in our lives and can't thank them enough.

Staff very good. Activities excellent. Improved facilities this year.

Very happy with how smoothly it was to get my mum into Simonsfield. The staff were so professional and helpful. I cannot praise them enough. They have helped my mum so much I would go so far as to say my mum is blossoming and very happy. A big thank you to the staff.

Residents look happy and enjoy themselves instead of sitting and staring at the wall as they did previously.