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Care Homes Owned by Hill Care in Tyne & Wear

9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Hill Care in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Hill Care are showing below.

View the details of all 35 locations (with 1580 reviews) owned by Hill Care

Hill Care Locations in Tyne & Wear (2)

 
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2 Care Homes owned by Hill Care in Tyne & Wear
Waverley Lodge Care Home

Bewick Crescent, Lemington, Newcastle upon Tyne NE15 8AX 

9.4 46 reviews
"This is an ideal place for short term respite of which I was or long term residential care. The staff are approachable friendly & kind. The…"   Read all 46 reviews
Location Type Care Home

Waverley Lodge Care Home is located in Newcastle's Lemington suburb and is close to amenities, shops, public transport and the A1(M). The Metro Centre is just two miles away. This purpose built care home provides accommodation in single occupancy… Read more about Waverley Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 45 Rooms from £1,192 / week
Willowdene Care Home

Victoria Road West, Hebburn NE31 1LR 

8.7 29 reviews
"Willowdene has a lovely, inviting feel to it. The staff are warm and welcoming, they along with the manager were very supportive and…"   Read all 29 reviews
Location Type Care Home

Willowdene Care Home offers purpose-built, warm and welcoming accommodation for up to 52 residents. Bedrooms are all en-suite, menu choices are varied, day-to-day activities are encouraged and there are four living areas and three dining rooms to… Read more about Willowdene Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 52 Rooms from £1,100 / week

Hill Care Reviews in Tyne & Wear (75)

9.4
Hill Care has a Group Review Score of 9.4 (9.389) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hill Care must have a Review Score.

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Review of

Willowdene Care Home

from G F (Granddaughter of Resident) published on 28 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowdene has a lovely, inviting feel to it. The staff are warm and welcoming, they along with the manager were very supportive and helpful during a daunting decision to place our loved one in their care for respite. It is very apparent that the team care deeply for their residents.
Despite being
busy, the team were always on hand to offer support or assistance. We will return for any future respite needs.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Hi, we really appreciate this feedback. We really do hope that we have been able to make a difference

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Review of

Willowdene Care Home

from N B (Granddaughter of Resident) published on 25 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nan is always clean and dressed when I visit, the staff are friendly and helpful. Nan enjoys the activities and games provided by the care team. Nans room is kept clean and tidy like it would be at home.
Nan enjoys her meals especially puddings.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for this feedback, I am so glad Nan is enjoying her pudding

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Review of

Willowdene Care Home

from J J (Sister of Resident) published on 25 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely and everyone does their very best and is warm and welcoming.
The best staff team in the world.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

I am really pleased to hear that you have had such a positive experience with us and thank you for your feedback

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Review of

Waverley Lodge Care Home

from Pamela S (Wife of Resident) published on 24 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My personal experience with the management and staff at the care home has always been very good. I have always been treated with respect, and the care they give to residents is above and beyond everything, they are so dedicated. I can't praise them enough.

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Review of

Waverley Lodge Care Home

from K H (Resident) published on 24 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love the staff they are very helpful. I also love the garden area with all the lovely flowers.
It's good to get outside.
I'm content here whether I'm on my own or mixing with others.

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Review of

Waverley Lodge Care Home

from John H (Respite Resident) published on 9 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an ideal place for short term respite of which I was or long term residential care. The staff are approachable friendly & kind. The carers from nurses to domestics are excellent in their care & duties. All the residents are happy and easy to get along with. The food is great and choices are
available for all dietary requirements. They have a veterans guide to residential care and have ex forces staying there. I was treat with dignity and respect throughout my time there, they go above & beyond to include everyone in all goings on. When I next need respite care I'll willingly go back.

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Review of

Willowdene Care Home

from C B (Daughter of Resident) published on 21 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff are lovely and do their best but so short staffed.
Residents as a result of this are left unsupervised.
Poor cleaning standards, especially on a weekend.
Resident's personal hygiene/care is sporadic.
Not aesthetically pleasing. Little stimulation for residents.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

We are really pleased to read that you think our staff are lovely and to recognise their hard work is greatly appreciated. We are however saddened to hear your experience at our home hasnt been the positive one wed like it to be, and would like to reassure you we take all complaints seriously. The health, hygiene & wellbeing of our residents is of paramount importance to us & we take pride in all aspects of the care we provide. We would like to assure you we have a comprehensive daily cleaning program in place undertaken by our full team of domestics. We understand how important meaningful engagement is for our residents and have recently employed a new activity coordinator who has designed a varied schedule around their preferences. We have an open-door policy & encourage relative to contact us with any concerns so we can assist in resolving them immediately. We aim to use all feedback in a positive manner to continuously improve our service and care for residents & their families.

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Review of

Waverley Lodge Care Home

from Phylis I (Sister of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have chosen a better care home for my sister, staff are excellent, atentative, friendly they give a very high level of care. They always have time for me and my sister who has very high care needs. The member of staff who I speak to about my sister, always makes time for me and answers my
questions. All of the staff ae there for me and my sister when she needs them.

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Review of

Willowdene Care Home

from E M (Granddaughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always so friendly and caring towards not just the residents but also the families and friends. We have had my grandma in 1 other home before moving here, since she moved she has become her chatty self again, she's eating and drinking properly (when required the staff are always happy
to assist her), she is engaging in the activities. My grandma is so well cared for now she calls it her forever home and this makes us so happy as a family. I would highly recommend putting family members here.

Reply from Fiona McKiddie, Manager at Willowdene Care Home

Thank you very much for this, we greatly appreciate your feedback.

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Review of

Willowdene Care Home

from L D (Daughter of Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowdene is a family environment, staff are extremely friendly, caring and genuine in their approach to residents and their families. The atmosphere in the home is always warm and happy. My mother is being well cared for by all the staff regardless of their role in the home. They take time to engage
with Mam, often sit and speak with her so she does not feel isolated, at 96 years young that is important to us as a family.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for this feedback, we pride ourselves on being able to provide not just to those living at Willowdene but also their families. We really appreciate this feedback.

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Review of

Willowdene Care Home

from J B (Daughter of Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is in good, safe hands. We feel as though all staff are approachable and deal with any queries honestly and with Mam's best interests at heart. Since the manager returned, changes that have been implemented have been positive. I'm pleased he's back. Activities are going from strength to strength
and all residents are thought out with regards to participation.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you so much for this, and also everything you do to help us in our community. We really appreciate your kind words.

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Review of

Waverley Lodge Care Home

from A H (Wife of Resident) published on 10 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the second time in Waverly for my husband. Care received has always been excellent. He is quite happy there. Staff are also very caring.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for your kind words, I will pass this on to the team.

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Review of

Waverley Lodge Care Home

from A S (Friend of Resident) published on 17 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone of your staff are caring, polite and very helpful. They are always on hand to fulfil all the patient's needs at all times. The care that is received is always excellent and very professional. I would like to thank everyone for all of their help and long may it continue.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for your kind words, we take pride in ensuring the right care is given to all of our residents.

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Review of

Waverley Lodge Care Home

from A D (Son-in-law of Resident) published on 17 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law is very happy here.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Myself and all of the staff are very pleased your sister-in-law is happy in our home.

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Review of

Waverley Lodge Care Home

from J M (Brother of Resident) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Very professional, excellent care. Management is very professional. Good food.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for taking the time to complete this review, it is very pleasing that you are happy with the care we provide your brother and our other residents.

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Review of

Waverley Lodge Care Home

from C B (Daughter of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mam is a resident here and has been here for many years. There are some staff who I think could be better but management is great and the senior carer is fantastic, and when she is on and certain cares are on my mind they are put to rest. Since new management have come things have got a lot better
I hope this manager is here to stay as there have been a lot of changes since her arrival. I'm very happy with my mam's care here.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for your kind words, we pride ourselves to look after your Mum and the rest of our lovely residents.

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Review of

Waverley Lodge Care Home

from Allison B (Daughter of Resident) published on 8 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident for a number of years and at times over those years has not received the best care and management not helpful. There have been a number of managers lately and I am pleased to say the last 2 have been excellent. Also, the care my mam receives from the senior healthcare carer
is exemplary and she is an asset to the home. All my mum's needs are met by some carers in particular.

Reply from Sue Mackinder, Home Manager at Waverley Lodge Care Home

Thank you for your great review of our home, it is much appreciated. We will share your comments with our team as they will be delighted to read them. Take care.

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Review of

Waverley Lodge Care Home

from S G (Son of Resident) published on 7 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy enough with everything. My dad is well taken care of.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for your feedback, we take pride in all that we do here at Waverley Lodge.

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Review of

Waverley Lodge Care Home

from C J (Daughter of Resident) published on 2 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While Mam was in the home, she received excellent care. The home had a very warm and friendly feeling. The staff were very friendly, caring and supportive to Mam and us. Mam particularly enjoyed the food and thought it was just like "homemade". When we visited, it was always clean and tidy. Mum was
always well cared for, and we felt her needs were met as she required more care. We wish to thank everyone at Waverley Lodge for making Mam feel so cared for in her final months.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Myself and my team pride ourselves on the care, love, and support we give to our residents, it is always a pleasure to look after our residents, thank you.

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Review of

Willowdene Care Home

from V P (Sister of Resident) published on 27 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for your feedback, we really appreciate it.

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Awards / Recognitions (1)

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