Care Homes Owned by Hill Care in Tyne & Wear

My father came into this home for a period of short stay, everything we asked for he received, every staff member, from the amazing care team to the manager himself, we felt went above and beyond to ensure he was made to feel at home. We couldn't ask for better and will certainly look at future return.

Everyone is very caring and helpful.

The facilities' hospitality, staff, careworkers, nurses and support staff are very professional and show great care in their daily duties towards my mother-in-law. A permanent resident at the Willowden Hebburn on a daily basis, it is evident that all involved have great patience, show passion and pride in their work. Well done to all involved, and a big thank you.

On a personal note needs a different level of care and support than other residents due to the severity of her (my mother) needs. The staff and carers on a daily basis reassure me that my mam is on good, capable hands knowing that she is being well looked after.

Waverley Lodge Care Home is a warm welcoming place. Staff are attentive and very competent. Its a pleasure to visit as you can see residents are well cared for and happy. No complaints what so ever.

Everyone has been so welcoming and supportive to our entire family. We were so scared and every single person has been incredible at helping us keep any ease. My Aunt is getting involved and really enjoying being around others.

Staff are approachable and listen to any questions we have. They all have great personalities which makes visiting welcoming and enjoyable.

Despite being busy, the team were always on hand to offer support or assistance. We will return for any future respite needs.

Nan enjoys her meals especially puddings.

The best staff team in the world.

My personal experience with the management and staff at the care home has always been very good. I have always been treated with respect, and the care they give to residents is above and beyond everything, they are so dedicated. I can't praise them enough.

I'm content here whether I'm on my own or mixing with others.

This is an ideal place for short term respite of which I was or long term residential care. The staff are approachable friendly & kind. The carers from nurses to domestics are excellent in their care & duties. All the residents are happy and easy to get along with. The food is great and choices are available for all dietary requirements. They have a veterans guide to residential care and have ex forces staying there. I was treat with dignity and respect throughout my time there, they go above & beyond to include everyone in all goings on. When I next need respite care I'll willingly go back.

Not aesthetically pleasing. Little stimulation for residents.

I could not have chosen a better care home for my sister, staff are excellent, atentative, friendly they give a very high level of care. They always have time for me and my sister who has very high care needs. The member of staff who I speak to about my sister, always makes time for me and answers my questions. All of the staff ae there for me and my sister when she needs them.

The staff are always so friendly and caring towards not just the residents but also the families and friends. We have had my grandma in 1 other home before moving here, since she moved she has become her chatty self again, she's eating and drinking properly (when required the staff are always happy to assist her), she is engaging in the activities. My grandma is so well cared for now she calls it her forever home and this makes us so happy as a family. I would highly recommend putting family members here.

Willowdene is a family environment, staff are extremely friendly, caring and genuine in their approach to residents and their families. The atmosphere in the home is always warm and happy. My mother is being well cared for by all the staff regardless of their role in the home. They take time to engage with Mam, often sit and speak with her so she does not feel isolated, at 96 years young that is important to us as a family.

This is the second time in Waverly for my husband. Care received has always been excellent. He is quite happy there. Staff are also very caring.

Everyone of your staff are caring, polite and very helpful. They are always on hand to fulfil all the patient's needs at all times. The care that is received is always excellent and very professional. I would like to thank everyone for all of their help and long may it continue.

My sister-in-law is very happy here.