accomplish in Swansea | 11 Care Homes

Review of
Cae Deri
from Gareth O (Resident) published on 2 September 2024 Submitted via Website • Report

Overall Experience

I moved to Cae Deri on 18th November 2018 and left in late 2023, living there for nearly five years. I find it odd that reviews are only being requested now that I've left. Cae Deri used to ask for service users' opinions during staff supervision, but after I provided honest negative feedback, residents'

opinions were no longer solicited. Now that I've left, you're asking for reviews, which feels suspicious. I felt unheard at Cae Deri and still do. There was some improvement when the new manager arrived. She decorated the house in colours I selected, which made me feel like I had a voice, unlike the previous manager. Before the new manager, I was left naked in my room, ridiculed by staff, ignored at the table, and treated with sarcasm. Many staff members befriend service users after they leave Cae Deri but avoided me. These same staff members have also avoided adding me on social media. My main concern isn't about social media, but about how poorly they treated me compared to others.

Reply from Tracy Heaven, Regional Manager at Cae Deri

Thank you for taking the time to leave a review. I am sorry to hear that you do not feel you had a positive experience at Cae Deri in the earlier years of your placement. Although I am happy to read…read more

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Review of
Cae Deri
from Claire L (Resident) published on 13 March 2024 Submitted via Postal Card • Report

Overall Experience

The carers are good here.
I enjoy their company.
They all make me happy.
I felt really welcome when I moved in.

Reply from Tracy Heaven, Regional Manager at Cae Deri

Thank you very much for taking the time to submit a review. I am so glad that you were made to feel welcome and have settled in at Cae Deri so quickly. It is our pleasure to work alongside and support…read more

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Review of
Cae Deri
from L C (Resident) published on 13 March 2024 Submitted via Postal Card • Report

Overall Experience

I have been a service user at Car Deri Care Home for the past 3 years.
All of the staff are brilliant, caring and meet the needs of service users. I have had not complaints in 3 years and enjoy living here with the support and advice from the staff.

Reply from Tracy Heaven, Regional Manager at Cae Deri

Thank you so much for leaving us such a lovely review. It is our pleasure to work alongside and support you in your journey. We are so glad you are finding such value in working with us. We look…read more

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Review of
Cae Deri
from Dylah R (Resident) published on 13 March 2024 Submitted via Postal Card • Report

Overall Experience

I am happy with the care I have been receiving.

Reply from Tracy Heaven, Regional Manager at Cae Deri

Thank you for taking the time to send in a review of your experience of living at Cae Deri so far. It is wonderful to hear you are happy with the service you have received from our support workers. We…read more

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Review of
Cae Deri
from David C (Resident) published on 13 March 2024 Submitted via Postal Card • Report

Overall Experience

Staff at Cae Deri are the best and the greatest. They are honest and reliable and they also come to you if you get any problems.

Reply from Tracy Heaven, Regional Manager at Cae Deri

Thank you for taking the time to write a review regarding your experience of living at Cae Deri. We really appreciate your feedback and it is lovely to hear you have built such a positive relationship…read more

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Review of
Cae Deri
from C B (Daughter of Resident) published on 19 May 2021 Submitted via Postal Card • Report

Overall Experience

Due to Covid restrictions, I was unable to visit the care home prior to my mother's admission. My decision to select this care home was done by reading inspection reports online and telephone conversations with the matron. I have received regular updates on Mums condition. Mum always looks clean and

well-groomed in photos on Facebook, and on the occasion, I have seen her, Mum looks happy and has gained weight, which she needed to do. Staff seem caring, and Mum appears to have settled in. Covid restrictions have been adhered to well.

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Review of
Mond Court Apartments
from Ann S (Grandmother of Resident) published on 14 February 2019 Submitted via Website • Report

Overall Experience

I would like to comment on the care provided at Mond Court. My grandson is a resident at Mond and is supported by dedicated staff who never fail in their care and professional ability to cope with my grandson who can be quite demanding and has individual needs. I can always rely on staff to respond

to any questions that I may have regarding his care. The facilities provided at Mond are first class and the care plan that is in place only fails when my grandson does not cooperate, although he is always encouraged to do so. I have visited several times and have always had a positive reception from whoever is on duty and another person that I have met. My grandson has a self-contained flat giving him privacy but also has the facility to socialize with other people in the home. We are very pleased with the care my grandson gets at Mond Court and thankful for all the help that is shown to us as a family.

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Review of
Cae Deri
from Sandi M (Independent Advocate Deputyship) published on 30 November 2018 Submitted via Postal Card • Report

Overall Experience

Secure property with helpful and friendly staff. Everything is well maintained and always clean and tidy.
Residents are well provided for and allowed to live as independently as their needs allow.

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Care Homes Owned by accomplish in Swansea

accomplish Locations in Swansea (11)

accomplish Reviews in Swansea (8)

Reviews posted for members of accomplish

Cae Deri

Cae Deri

Cae Deri

Cae Deri

Cae Deri

Cae Deri

Mond Court Apartments

Cae Deri

Awards / Recognitions (13)

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