Care Homes Owned by Kathryn Homes NI Ltd in County Down

Communication by the receptionist, very amusing.

We cannot thank the staff at Oaktree Manor enough for the care, support and genuine affection shown during mum's time on the nursing unit. They always listened to us to get to know her and always informed us of any concerns immediately and regularly checked in with us to ensure we were happy also. If we ever had any queries or issues they were dealt with promptly. During the last few days staff went over and above caring for her and us as a family. This did not go unnoticed and certainly was appreciated. We would recommend this home to anyone. Thank you for coming along to the funeral your support was appreciated. We will miss our visits with you all. We thank you so much all off you as once you walk in that front door you speak to everyone xxx.

The care and concern for my mother's wellbeing in her last days highlighted for the family just how much the staff cared personally for our mum. They do a challenging role and must be commended.

My first experience was good, the carers seemed to have the time for each service user. I was never asked to wait for any service, it was attended to right away. Morning noon and night, my wife was looked after with care. The carers are doing tasks that I could no longer do at home when I was looking after my wife. All in all, I'm quite happy for my wife to be in the care of City View Court.

Our mother has settled well and is very happy at Oak Tree Manor.

I find the home to be clean and staff helpful. My friend seems to be well looked after, clean and tidy. Her room is always clean and so are her clothes. She seems to be well-fed. Many thanks.

City View is going from strength to strength.

I am very pleased with the care my grandfather is getting at the home. The staff are so friendly and always helpful. They are wonderful. He came straight from the hospital to here and has settled right in.

I am very happy with the care my father is receiving at City View Court. The staff are amazing and go out of their way to help and accommodate him. He was unable to walk coming here and now he is walking with the aid of a walker.

Seems to be well run with good staff. My wife seems to be happy and content here.

Wouldn't put a goldfish into it!

My mother is safe and secure and the staff go out of their way to make Mum's life good and happy.

This home is the best home in Belfast. A new manager who really cares, takes the time to chat to us relatives. The care is second to none and my friend could not be happier. The home is always clean and I would have no problem recommending this home to anyone.

I love this place. All the staff are caring and friendly. We are like on happy family here, the staff are very helpful and they all make me happy here.

The care home at City View Court is well run by the management and staff down to the cleaners. The home is very clean and there is help on hand if you need. Residents are all looked after well. I have no complaints, as a visitor I am made very welcome. I visit twice a day. If the NHS was as good as this, there would be a lot of happy people. I would pass on this to other people to have a look at this home if they have doubts about facilities for loved ones.

Most importantly, Dad is well-settled and content, we couldn’t ask for anything more.

The staff and management at Oak Tree do amazing work. They looked after my mum in her final months, days and minutes of her illness with such dignity, care and compassion. They welcomed us so warmly as a family and each and every member of staff are to be commended for the work they do. The manager leads an excellent team of professional staff, we honestly could not fault Oak Tree or praise them enough. I wouldn't hesitate to recommend Oak Tree to any family faced with placing their loved one into dementia care.

No contact with management, where are they?

I have always found the staff to be very friendly and also very helpful; they go above and beyond to help you. My step-father seems very happy with the staff.

My father is a resident at Oak Tree Manor nursing home for about the last six and a half months, and my father has settled in very well, with the help from all the staff and management. The staff are very helpful and polite, and the care that my dad receives is excellent. My father enjoys his meals and looks forward to the dog visits. His room is always clean and tidy. Oak Tree would communicate with me regarding any updates with Dad.