Care Homes Owned by Kathryn Homes NI Ltd in County Londonderry

I had respite care. No welcome (guide), just taken to room. No info on mealtimes, activity times, how to get help, etc. Missed 1 1/2 days meds, had UTI, specimen testing offered, not followed up, despite asking. Daughter had to get antibiotics from GP. Lack of phone service shocking. I like to contact friends, unable to call out or receive calls. Felt totally cut off. Unacceptable, when paying 1000 pounds/week. Meals average. Breakfast porridge. Never any fresh fruit. Asked for some and got tinned orange segments. Dinner hit and miss. Steak pie unrecognisable, hard pork chops. (A lady at my table couldn't cut the pork chop/ not helped by any staff member.) I am very sociable. Not much stimulation there. Found out on day 10 about activity sheet. Have to pick up at office. With my immobility, not feasible. On hot night, I asked for cold water. Told none available. No jugs in room, no ice. Never got any water. That night staff person didn't have a caring bone in her body.

My aunt has been in Madelayne Court for a few months and the staff really take time to get to know her and care for her needs.

When people come to visit Mum they comment on how clean the home is, and how attractive the surroundings and rooms are, as well as the friendly staff. We are very glad that we got Mum a place here, and as Mum's condition changes it is comforting to know that they have her best interests in their planning.

What an amazing home-from-home this place is. Patients are well cared for by genuine caring staff who put the resident's needs first. Clean and friendly environment with activities daily. Wouldn't want my loved one to be placed anywhere else. Not an easy decision to place your loved one in care but Magherafelt Manor gives you peace of mind knowing your loved one is being cared for properly with high standards.

Mum has been in Magherafelt Manor since December 2023, she has settled in well and we are extremely happy with the care she is receiving, the staff are super friendly and very professional, the home is beautiful modern and well maintained. Thank you everyone.

A very high standard of care, friendly staff, never an easy process when an elderly person gets admitted to a care home but Magherafelt Manor made it straightforward and effortless, it's been a pleasure to deal with them.

The staff are really lovely on the whole. Younger ones may need more training from what I have heard from Mum.

Mum has been in Magherafelt Manor for a year now and has consistently received the best care possible. The staff are attentive and kind. There are regular activities to enrich the residents’ day-to-day living experience. Knowing that she is so well cared for is such a comfort to us.

My dad has been a resident since May 23 and we've all been so happy with his care to date. Dad is well cared for and we're regularly kept up to date with any changes. The senior care assistants have especially been excellent at their jobs and we feel that the staff often go above and beyond to provide an excellent level of care for Dad.

Dad is in a safe and secure environment which means so much.

Post-COVID restrictions, the activities staff have planned and delivered an ongoing entertainment schedule, which is diverse and rewarding.

Moving a loved one into a care home is a difficult emotive decision for any family to make but we have found it such a positive experience. I would certainly recommend Magherafelt Manor to any family in crisis.

I would have absolutely no hesitation in recommending Magherafelt Manor to anyone looking for high-quality, compassionate care for a loved one.

I do not live locally, so I'm not able to visit frequently. I am pleased that the staff go out of their way to assist my mother when I make regular video calls and provide updates on her condition by telephone. When we visit, we are always welcomed in a friendly manner and it's lovely to see the compassionate way the staff speak to and look after my mother.

Staff are always in contact by telephone if any issues or concerns with the resident. Staff are courteous and it is obvious they have a good rapport with the client as there is a positive response when they speak to them. Reception staff are also friendly.

Our experience of Magherafelt Manor has been very good. Dad has been so well looked after. All staff are friendly and helpful and genuinely seem to care about Dad's needs. They are happy to answer our questions and give us regular updates on the care he has been receiving. I very much feel that the residents are treated with care and dignity.

My granny is a resident and she is very happy here. The manager is really helpful and approachable. The staff are very friendly. The room is nice and spacious and always very clean. My granny loves the crafts and painting activities and is always well entertained. She loves the wee dog that comes in on Wednesdays.

My family member receives the best care and attention that we could wish for. She is very happy in her surroundings, she enjoys plenty of interaction and engagement from the staff team who are fantastic.

On the occasions I have been to visit my dad, the staff couldn't do enough. My dad has settled in quick and we as a family are very happy with Magherafelt Manor.

My mother is cared for very well in the short time she has been in the home. The staff are professional and very kind, treating my mum with respect and dignity.