Care Homes Owned by Kathryn Homes NI Ltd in County Londonderry
9.2
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in County Londonderry for Kathryn Homes NI Ltd are showing below.
View the details of all 13 locations (with 548 reviews) owned by Kathryn Homes NI Ltd
Kathryn Homes NI Ltd Locations in County Londonderry (2)
Magherafelt Manor
9.9
50 reviews
22 Pound Road, Magherafelt BT45 6NR
"Mum has been a resident in Magherafelt Manor for almost 5 years and their care has been so dedicated. The staff have all been very good in…" Read all 50 reviews
Location Type Care Home
Magherafelt Manor is a sixty-four capacity care home from Kathryn Homes, developed to provide homely interiors and surroundings for older people with care needs, who are supported by a highly-qualified care team. A spacious accommodation is ideal… Read more about Magherafelt Manor
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- 64 Rooms
- from £1,010 / week
Madelayne Court NI
8.1
24 reviews
Nursery Avenue, Portstewart BT55 7LG
"My aunt has been in Madelayne Court for a few months and the staff really take time to get to know her and care for her needs.…" Read all 24 reviews
Location Type Care Home
Madelayne Court NI, in Portstewart, employs qualified nurses who carry out professional nursing and residential care within a homely environment and conducted in a friendly and respectful manner. All service users have their own plan of care, tailored… Read more about Madelayne Court NI
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Mental Health
- 48 Rooms
- from £1,000 / week
Kathryn Homes NI Ltd Reviews in County Londonderry (74)
9.2
Kathryn Homes NI Ltd has a Group Review Score of 9.2 (9.155) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kathryn Homes NI Ltd must have a Review Score.
Review of
Madelayne Court NI
from D M (Respite Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
I had respite care. No welcome (guide), just taken to room. No info on mealtimes, activity times, how to get help, etc. Missed 1 1/2 days meds, had UTI, specimen testing offered, not followed up, despite asking. Daughter had to get antibiotics from GP. Lack of phone service shocking. I like to contact
friends, unable to call out or receive calls. Felt totally cut off. Unacceptable, when paying 1000 pounds/week. Meals average. Breakfast porridge. Never any fresh fruit. Asked for some and got tinned orange segments. Dinner hit and miss. Steak pie unrecognisable, hard pork chops. (A lady at my table couldn't cut the pork chop/ not helped by any staff member.) I am very sociable. Not much stimulation there. Found out on day 10 about activity sheet. Have to pick up at office. With my immobility, not feasible. On hot night, I asked for cold water. Told none available. No jugs in room, no ice. Never got any water. That night staff person didn't have a caring bone in her body.
Reply from Jane Bell, Home Manager at Madelayne Court NI
We would like to clarify some points, as they do not reflect our records or the standards we provide. On admission, residents are warmly welcomed, shown to their room, and supported with information. Medication charts confirm all prescribed doses were given correctly. When a UTI concern was raised, staff followed protocol and escalated to the GP; while the prescription was initially declined by the GP due to catchment, staff and family worked together until it was issued and collected. Nutrition is supported with varied menus, fresh fruit, snacks, alternatives on request. We offer discreet mealtime support while prompting independence. Fresh water and drinks are always available. Activities are offered daily, with participation optional, and records show the resident joined several times. Our team is caring and compassionate, as reflected in feedback and inspections. We are sorry this was not the experience felt and remain committed to providing high-quality, supportive care.
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Review of
Madelayne Court NI
from O D (Relative of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt has been in Madelayne Court for a few months and the staff really take time to get to know her and care for her needs.
Reply from Jane Bell, Home Manager at Madelayne Court NI
Thank you so much, we really appreciate such positive feedback
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Review of
Magherafelt Manor
from E M (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been a resident in Magherafelt Manor for almost 5 years and their care has been so dedicated. The staff have all been very good in their care of Mum, but 2 members, in particular, have been involved in Mum's care from her first day and they are exceptional individuals. They know her so well
- when she is not herself, when she needs extra pain relief, when she needs a wee lie down or a cup of tea, and they have looked after her through those difficult days when she has been agitated and needing reassurance.
When people come to visit Mum they comment on how clean the home is, and how attractive the surroundings and rooms are, as well as the friendly staff. We are very glad that we got Mum a place here, and as Mum's condition changes it is comforting to know that they have her best interests in their planning.
When people come to visit Mum they comment on how clean the home is, and how attractive the surroundings and rooms are, as well as the friendly staff. We are very glad that we got Mum a place here, and as Mum's condition changes it is comforting to know that they have her best interests in their planning.
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Review of
Magherafelt Manor
from Marie S (Daughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been in Magherafelt Manor since December 2023, she has settled in well and we are extremely happy with the care she is receiving, the staff are super friendly and very professional, the home is beautiful modern and well maintained. Thank you everyone.
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Review of
Magherafelt Manor
from Ciara D (Daughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
What an amazing home-from-home this place is. Patients are well cared for by genuine caring staff who put the resident's needs first. Clean and friendly environment with activities daily. Wouldn't want my loved one to be placed anywhere else. Not an easy decision to place your loved one in care but
Magherafelt Manor gives you peace of mind knowing your loved one is being cared for properly with high standards.
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Review of
Magherafelt Manor
from G S (Son of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A very high standard of care, friendly staff, never an easy process when an elderly person gets admitted to a care home but Magherafelt Manor made it straightforward and effortless, it's been a pleasure to deal with them.
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Review of
Madelayne Court NI
from Wendy P (Daughter of Resident) published on 11 July 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The lack of coverage for phones and internet is shocking. We are cut off from our usual daily contact. Mum would have been in contact daily via email, video calls, apps etc. all seems to be gone. Not too much to ask for given the weekly rates.
The staff are really lovely on the whole. Younger ones
The staff are really lovely on the whole. Younger ones
may need more training from what I have heard from Mum.
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Review of
Magherafelt Manor
from Sharon P (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has been a resident since May 23 and we've all been so happy with his care to date. Dad is well cared for and we're regularly kept up to date with any changes. The senior care assistants have especially been excellent at their jobs and we feel that the staff often go above and beyond to provide
an excellent level of care for Dad.
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Review of
Magherafelt Manor
from E A (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been in Magherafelt Manor for a year now and has consistently received the best care possible. The staff are attentive and kind. There are regular activities to enrich the residents’ day-to-day living experience. Knowing that she is so well cared for is such a comfort to us.
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Review of
Magherafelt Manor
from A M (Son of Resident) published on 25 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff at the Manor are highly efficient, extremely professional and show a great deal of empathy with Dad.
We are made to feel welcome when visiting Dad and the management and team always take time to answer any questions we may have.
Dad is in a safe and secure environment which means so much.
We are made to feel welcome when visiting Dad and the management and team always take time to answer any questions we may have.
Dad is in a safe and secure environment which means so much.
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Review of
Magherafelt Manor
from E D (Friend of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are always in contact by telephone if any issues or concerns with the resident. Staff are courteous and it is obvious they have a good rapport with the client as there is a positive response when they speak to them. Reception staff are also friendly.
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Review of
Magherafelt Manor
from V T (Daughter of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother spent over four years in a residential unit of this care home, prior to transferring to a Nursing Unit nearly three years ago. I had been very pleased with the care she received in the residential unit so I was relieved to hear that there was a nursing place available in the same care home
when she required it.
I do not live locally, so I'm not able to visit frequently. I am pleased that the staff go out of their way to assist my mother when I make regular video calls and provide updates on her condition by telephone. When we visit, we are always welcomed in a friendly manner and it's lovely to see the compassionate way the staff speak to and look after my mother.
I do not live locally, so I'm not able to visit frequently. I am pleased that the staff go out of their way to assist my mother when I make regular video calls and provide updates on her condition by telephone. When we visit, we are always welcomed in a friendly manner and it's lovely to see the compassionate way the staff speak to and look after my mother.
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Review of
Magherafelt Manor
from Lynda O (Cousin of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My relative has been in Magherafelt Manor since July 2022. She has been well cared for throughout this time and is clearly happy and content. She has nothing but praise for her treatment and the staff.
Her happiness and well-being has enabled me to relax and has taken an enormous burden of worry from
Her happiness and well-being has enabled me to relax and has taken an enormous burden of worry from
me.
Staff are vigilant and have kept me fully informed when health concerns have arisen.
I would have absolutely no hesitation in recommending Magherafelt Manor to anyone looking for high-quality, compassionate care for a loved one.
Staff are vigilant and have kept me fully informed when health concerns have arisen.
I would have absolutely no hesitation in recommending Magherafelt Manor to anyone looking for high-quality, compassionate care for a loved one.
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Review of
Magherafelt Manor
from Helen L (Daughter of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum initially arrived in the residential floor for respite care (mid stages of Alzheimer's). When she got home she herself asked to return to the home permanently. Part of it is that she feels safe, but also at home, she was sitting in front of the TV daily with no social interaction. Now she is
living a new life full of activities every single day (crafts, singing, dancing, baking, gardening club, drawing, 1 to 1 chats, trips out with staff). It is a fulfilling life again. We love that we could make her room her own, we have brought chairs from home, favourite ornaments, pictures, her own duvet covers. There are visits from the chiropodist, dentist, optometrist and hairdresser. The staff are obviously professional carers, just amazing and always engaging with us and Mum.
Moving a loved one into a care home is a difficult emotive decision for any family to make but we have found it such a positive experience. I would certainly recommend Magherafelt Manor to any family in crisis.
Moving a loved one into a care home is a difficult emotive decision for any family to make but we have found it such a positive experience. I would certainly recommend Magherafelt Manor to any family in crisis.
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Review of
Magherafelt Manor
from M W (Daughter of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been a resident at the Manor for nearly three years now.
She is very content and enjoys a good standard of care for her overall health and general well-being.
The manager is extremely attentive and responsive and is an excellent manager.
The staff member in the front office projects sincere
She is very content and enjoys a good standard of care for her overall health and general well-being.
The manager is extremely attentive and responsive and is an excellent manager.
The staff member in the front office projects sincere
values of warmth and welcome.
Post-COVID restrictions, the activities staff have planned and delivered an ongoing entertainment schedule, which is diverse and rewarding.
Post-COVID restrictions, the activities staff have planned and delivered an ongoing entertainment schedule, which is diverse and rewarding.
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Review of
Magherafelt Manor
from A M (Daughter of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our experience of Magherafelt Manor has been very good. Dad has been so well looked after. All staff are friendly and helpful and genuinely seem to care about Dad's needs. They are happy to answer our questions and give us regular updates on the care he has been receiving. I very much feel that the
residents are treated with care and dignity.
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Review of
Madelayne Court NI
from Beth M (Granddaughter of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My granny is a resident and she is very happy here. The manager is really helpful and approachable. The staff are very friendly. The room is nice and spacious and always very clean. My granny loves the crafts and painting activities and is always well entertained. She loves the wee dog that comes in
on Wednesdays.
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Review of
Madelayne Court NI
from D R (Son of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My family member receives the best care and attention that we could wish for. She is very happy in her surroundings, she enjoys plenty of interaction and engagement from the staff team who are fantastic.
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Review of
Magherafelt Manor
from Alison D (Daughter of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father, prior to living at Magherafelt Manor, was reclusive and not willing to participate in activities. He is now enjoying life to the full, being looked after by the wonderful caring staff. He looks so smart and well-turned out when we visit. Seeing him so happy with people of his own age makes
us as a family feel better. Such a wonderful place. Thank you for looking after him for us.
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Review of
Magherafelt Manor
from Lindsay N (Granddaughter of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Having visited my grandad, I've seen how well the residents are taken care of and involved in lovely activities and fun. My grandad is clean, well-groomed and mentally stimulated, which is wonderful for us as a family to see. Staff are so caring and genuine care.
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