Care Homes Owned by Ann's Care Homes Ltd in County Antrim

I have only good words to say.

family members regardless of how busy they are. The staff at The Glebe are worth their weight in gold.
With regards to the care home itself it has recently been taken over by St Ann's Unfortunately I have never been given the opportunity to engage with them which is disappointing and I would have welcomed some form of handover from them as the new owners to be informed of any future plans for The Glebe etc.
Issues needing to be addressed by owners -
An OT needs to be appointed urgently. Prices do not reflect accommodation. Modernisation required. No transport /minibus available to residents needs to be addressed. Funding to provide more activities/games and trips etc for residents.

As this was his, and our first experience of care homes, it was quite a traumatic time for us. However, it was all made so much easier, by the kindness and professionalism of the manager and his staff at the home. Across the whole team, from the nursing staff, care assistants, and all the support staff, what sticks in our mind, is how all the staff were always friendly and smiling. They were also fully up to speed on his medical needs and treated my father with dignity and kindness. We are very appreciative that our first experience with a care home was so positive.

to explain medications and my mum's condition and her needs. The care staff are hard working, well trained and very polite. The cleaners are dedicated to their role and its importance.

a walk with his condition. We are very limited in what activities he can do.

job. My father is very happy at Dunanney and is very well looked after.

did not have any socks on. However, most of the time our mum seems content and well looked after.

my experience the best they possibly could and accommodating my needs every opportunity they could.

staff have taken time to get to know him as a person and to report appropriately ensuring they can meet his needs.

family atmosphere.

manageress rang me twice to give me prior notice of her move and how a room, specialist bed and care had all been arranged for her. She also took time to reassure me of any fears or issues that go along when a loved one is admitted into nursing care. Currently, my mother is getting the kind of care and attention above and beyond what we thought a nursing home would provide. From a personalised plan to help with her meds to the simple act of a nurse putting her head around the door at the end of a shift to say goodbye. She is comfortable, safe and above all happy where she is and with the nursing care, the staff at Dunanney are providing her.

daily. We have had nothing but positive interactions with management and staff. I cannot thank you enough for everything that you do. 5-star service.

confused. She is very happy with the manager and all staff which is a great comfort to the family knowing how well she is being looked after. Her eating and drinking are a concern and being addressed by the staff.

wonderful, I couldn't praise them highly enough. The home is clean and a very pleasant environment, my dad is extremely well cared for. Dad has dementia and is prone to choking, the staff manage this very well. In the past when he has needed to be admitted to hospital, they are always very good at keeping me informed, or letting me know if I need to come into the home and settle him. Dunanney have certainly taken a weight off my shoulders, I know he is in safe hands there, well cared for and has great interaction with all the staff, nurses and management. They also ran a group forum for relatives and management to provide updates and so any questions could be answered.

kind and caring and most of all supportive. It gives you such peace of mind that your loved one is in good care.

improvements and the positive attitude of the new manager, I would now be happy for other relatives to reside here. The new manager is excellent.