Care Homes Owned by Ann's Care Homes Ltd in County Down

RQIA didn't notice these faults. also, Larchwood was contacted on numerous occasions by myself/my son regarding things that were stolen out of my husband's room/things that were broken/never replaced.

My mother has received such loving care always with dignity. The staff are very hard working with no grumbles. In my mother's final days she was made so comfortable and was cared for so closely. Her last breaths were so peaceful as a result. I will miss my visits as I got to know the staff well. They also cheered. Me up when I was low. Thank you.

My brother was a resident in Kingsland Care Centre for almost four years. during this time he was treated by kind, helpful and friendly staff who always has his best interests at heart. The nursing care was excellent and the GP was quickly informed when necessary and caution was always exercised. The staff who organised activities were also excellent and had genuine care and developed strong relationships with my brother. They were very significant to him.

Experience overall is good. Staff are always caring and considerate. However, due to their workload, they don't always get the chance to ensure that our family member has sufficient amounts of water/juice which can leave them thirsty. That said, we know that the care team are doing their best under the circumstances. Generally, everything else is good and we very much appreciate the care given to our dad.

Kingsland staff, from day one of my mum arriving in June 2021, treated her so well. Everyone always put her needs first and made an unpleasant time into a much better one. Staff were always kind, caring and helpful and were always there for us as a family. I highly recommend Kingsland to anyone.

As a family, we are very pleased with the level of care Mum has received since arriving at Kingsland. The rooms are clean and bright, and the level of attention with regard to hygiene is exemplary. The staff are friendly and capable and make every effort to ensure Mum's comfort and well-being. Although she is unable to participate, there is a wide range of organised activities that adds to the homely atmosphere. In short, a professionally run and friendly care home.

Our mum arrived in Kingsland at the end of August for end-of-life care after being in hospital. Staff were really caring and worked so hard with Mum, even though her behaviour was very challenging everyone continued to be both kind and caring towards her. It was easy to form relationships with staff which makes this situation so much easier. I would definitely recommend this home to friends and family who might find themselves in this situation.

Mum has been made to feel very welcome since arriving at Kingsland. Her room is clean and bright, the staff are friendly and caring and there is a great range of activities available. Mum has settled well, is enjoying the food and always looks cared for.

Kingsland is a lovely home with spectacular surroundings. My mum has been in the home since July 2022 and has settled in really well. I am so pleased with the amount of activities that are available for Mum to get involved in, which are run by an amazing guy who all the residents love. He is so good at his job. The manager is lovely and is always willing to listen and resolve any issues that we have to help make my mum's stay as happy and as comfortable as it can be.

I could not fault the care Mum received during her time in Kingsland. The staff were professional, caring, welcoming and friendly. Mum was well looked after and every effort was made to make her comfortable.

Mum came to Kingsland with a lot of needs. She settled in well, with the help of the staff. She is well cared for, I have never visited Mum and felt she wasn't well cared for. Mum looks well and cared for, we are extremely happy with all the staff and care she receives.

The staff have provided me with support when I have asked for advice in relation to Mum's care. They liaise with the GP when required. The ethos from management to provide an excellent home is demonstrated across the home.

My father has been in Kingsland for almost a year. His first two months were very difficult for him and we struggled to come to terms with requiring nursing care. Thankfully, with the help and assurance from the staff and manager, he finally settled in. Any issues that I raised were dealt with in a very professional way by the manager. From time to time, staff shortages are evident but are short-lived. Overall, I am very happy and grateful for the care given to my father.

I am very happy with all the staff looking after my father. He seems very happy, and therefore, this makes all our family know that he is receiving all the help he requires.

Don't know how to put into words the gratitude myself and my family have for the staff of Ashgrove during the whole pandemic, they are all fabulous for the care they gave my mother. We have recently been allowed back in for a bedroom visit and it was so well organised. Thank you all.

My mother is so content and extremely well looked after. If I ever need similar care, I would like to be here in Kingsland Care Centre. I have never seen such care in a home like it.

We have found the staff at Knigland to be professional, helpful and caring. My father is receiving excellent care.

My mum went into Kinsgland over a month ago. Everyone was so welcoming. She hasn't been well for a while so when I got to see her after her isolation period, she was so content and comfortable I knew I had picked the perfect place. I would highly recommend Kingsland to anyone. The staff, from management down, are second to none and their communication is amazing. They really do care for their residents.

From our very first contact with Kingsland Care Centre, we received a most favourable response, understanding, compassion and a clear desire to help us in our hour of need. Over a year on, and we are so grateful to both the manager and every staff member for the care and compassion shown to my sister. Communication is excellent, care is delivered to a high standard and my sister is well cared for and appears very content. We as a family are so grateful to have found this home.

Mum became a resident in Ashgrove in February 2021 following a hospital admission. She was made to feel very welcome and the level of care and kindness she has received has been excellent. She has settled very well and takes an active part in the activities, especially singing and dancing! Facilities appear very safe and cleanliness excellent. Staff have been wonderful in making her feel at home.