Care Homes Owned by Caron Group in Caerphilly

Thank you Team Valley Vie

This home needs to make quite a few changes, eg there definitely isn't enough staff to cope with the needs of all the residents, housekeeping needs sorting with all aspects of cleaning and laundry, clothes shouldn't be boiled washed all the time as clothes getting ruined. The home is looking run down but there are little improvements happening very slowly since Caron has been in charge. The waiting time for residents to go to the toilet is a complete joke shutting buzzer off and then not coming back to attend to them for anything from 25-45 mins some times very rare it's quicker where people are then getting distressed about having an accident. Hygiene hasnt been a priority in the last couple of months not receiving a bath or shower for 2-3 weeks at a time and not sure what it is at the moment. Not enough care when dressing my mum clothes always all shapes on her and have ripped a few items. Bedding is absolutely shocking I've thrown better in the bin. Katie, Caron, Sandra lovely people.

My dad has been in 2 months I find the staff managers and even the cleaners painters are all amazing I couldn't of wished for better care for my dad they are very caring people the nurses and all members of staff are so lovely and welcoming they greet you with a smile and hello soon as you walk through the door Katie Karen Leanne ravi bob honestly to many to mention wish I remember all their names so helpful and never to much trouble to ask anything and they very respectful

Valley View Home is very welcoming. Since Greg has been here since March 25 and has settled in well he and I love the carers and nurses and find them all very helpful and glad to be a part of the Valley View family.

Highest praise for care home all staff kind caring including management rooms kept very clean, as the home itself food excellent would be willing to recommend home to any prospective client looking for quality care

Overall experience excellent but room are very small.

As a family we have nothing to say bad about the home, mam is treated with care and dignity, she is happy and healthy here and is so much happier in herself, the care she has is good and most of all she has told us so, and coming from another home we have noticed her being much more happier, and cleaner.

My husband has been in Valley View since Nov 23 and we have had a very positive experience so far, although at first I was heart broken at having to see him go into a home. It is the calibre of the staff that make a good home. We were all very sad to see the manager leave and we are eagerly anticipating the appointment of a new manager, as at the moment the home feels rudderless. I am also very very sad to hear rumours of one member of staff in particular leaving, she is a vital part of the home.

Excellent care, very well cared for by the staff.

The care home is well run and my father had good personal attention for the nearly 2 years he was a resident. Everyone was kind to dad and to the visitors he received.

Your home is such a lovely clean happy environment, we could not of wished for anything more for her.

What a fabulous place can't say enough about the amazing staff. The place is always clean and tidy, staff are so caring and respectful. Mam is very happy there are always loads going on. Can't thank you enough.

Mam has always had an excellent carer looking after her, she is always clean, dressed well, hair done. They always put her needs first make sure she drinks enough and eats, and medication is always given if not they find a way to give it if possible. First-class entrainment, food excellent mam is well looked after, I've got no worries about leaving her here as she is well taken care of with dignity and respect if I had to give a score out of 10 it be a 10.

My father has been a resident for eight months at Valley View Care Home. My partner and I have extensive knowledge and experience in the care for the elderly so I can say with some confidence that the care provided is much more than we had hoped for. The staff really do care about their residents, from their personal hygiene to their happiness and well being. My father is content, settled and cared for. His dignity has not been compromised and his love for the staff is frequently vocalised. My father's room is always clean, and his clothes are always clean and available. He enjoys the food and continues to put a little weight on. He is always involved in the myriad of activities that occur so frequently. The staff are available for any concerns you may have and whilst it is sometimes difficult to telephone through I remind myself that the priority are the residents, and I can call again with no difficulty. Sincerely, thank you all.

Can't fault the Valley View family, the manager and her team are fantastic, they are all amazing, my mum is so happy and well looked after everyone from cleaners to managers are fantastic, and the activities are amazing my mum especially enjoys the singing we love to see her singing. Very polite and pleasant staff would highly recommend.

My mam, who is immobile, fed puréed food and blind is included in almost all activities. She is bathed regularly and her room is always spotlessly clean, and above all she is extremely happy!

My mother was admitted to Valley View Care Home in July last year following a stroke. The care provided by the staff has been exceptional, as have the facilities and food, and their overall friendliness and professionalism all helped make the transition as painless as possible.

Valley View is a beautiful home where our mother is well looked after and very content. The home is spotless and her bedroom is always fresh and clean. All levels of staff are so lovely from cleaners right up to management. Entertainment and activity staff are amazing, so much recreation going on even our mother's speech has greatly improved. Would be nice to have more visiting areas available as Mam doesn't always want to sit in her room if the visiting room is occupied but we totally understand the privacy of residents. I would recommend this home, it is a loving family and we always are made to feel welcome by all staff. The carers and nurses keep us informed about our Mam. We are so happy Mam is in this lovely home.

Very positive first impressions of all the staff being very friendly and helpful.

Cannot thank the staff enough here at Valley View Care Home for looking after my nan before she passed. They were marvellous with her, polite, kind and very caring. She only spent 1 week there before she sadly left us but all of us as a family can't fault the care she received while being there. Thank you all so much for taking care of my nan on her last days here with us, all of you are a credit to Valley View.