Care Home Owned by Caron Group in Caerphilly

the appointment of a new manager, as at the moment the home feels rudderless. I am also very very sad to hear rumours of one member of staff in particular leaving, she is a vital part of the home.

appreciated the way she was looked after.
As time progressed, she started to deteriate, especially suffering from Alzheimers, but she was always
smiling and happy and looked forward to chatting to the staff.
Your staff looked after her and supported her to when she sadly passed away on the 10th February.
It gave us comfort to know that she was not alone, and once again we really appreciate what you did
for our mother.
Your home is such a lovely clean happy environment, we could not of wished for anything more for her.

looked after, I've got no worries about leaving her here as she is well taken care of with dignity and respect if I had to give a score out of 10 it be a 10.

their personal hygiene to their happiness and well being. My father is content, settled and cared for. His dignity has not been compromised and his love for the staff is frequently vocalised. My father's room is always clean, and his clothes are always clean and available. He enjoys the food and continues to put a little weight on. He is always involved in the myriad of activities that occur so frequently. The staff are available for any concerns you may have and whilst it is sometimes difficult to telephone through I remind myself that the priority are the residents, and I can call again with no difficulty. Sincerely, thank you all.

pleasant staff would highly recommend.

resident at Valley View for 8 months and counting. She is very well cared for by all staff and all the family are made to feel welcome, after all, this is HER home now. From kitchen staff, cleaners, maintenance staff to carers, nurses and office staff I can't fault anyone. Don't get me wrong, we have had teething problems but things always get sorted once I've spoken to management - they are there to be pulled up if you're not happy or want to discuss something.
My mam, who is immobile, fed puréed food and blind is included in almost all activities. She is bathed regularly and her room is always spotlessly clean, and above all she is extremely happy!

our mother's speech has greatly improved. Would be nice to have more visiting areas available as Mam doesn't always want to sit in her room if the visiting room is occupied but we totally understand the privacy of residents. I would recommend this home, it is a loving family and we always are made to feel welcome by all staff. The carers and nurses keep us informed about our Mam. We are so happy Mam is in this lovely home.

you all so much for taking care of my nan on her last days here with us, all of you are a credit to Valley View.

everyone from our family commented on when they visited. As a family we were very much treated as part of the 'Valley View family' and I cannot thank them enough for all they did to make my Mam so comfortable right up until the end.

does and if he requires anything I couldn’t have asked for a nicer home for him.

and respect his wishes when he wants some quiet time. The interaction with residents in the home and the activities provided are brilliant. They listen to us as a family and to my dad in relation to his ongoing needs. Thank you to one and all!

to her old self. She eats, drinks well and communicates. She is so much like her old self; cheeky, teasing and making friends with her favourite staff. She even walks better. Staff are friendly and embracing of residents. Nothing is too much trouble, staff have time to communicate and are always near to hand. The food is lovely and cooks/chef spend time in the dinning area preparing food in front of residents. They can smell the food being prepared and this encourages eating. The management team are friendly and will listen to any concerns and are willing to offer information. Although I have not had any concerns. Plenty of safety equipment around. There are plenty of activities taking place.

her wings, will live with me always.
A lot of the staff went out of their way to spend time with my mum, especially as she became more and more frail. Every effort was made to allow my mum to express her wishes and cater to her needs. She was often encouraged to join the other residents and when she didn't feel like it, every effort was made to ensure that she was comfortable. The care taken of my mother by the staff, especially in those last weeks and months, was exceptional.