Seymour Court

Glen Road, Mannamead, Plymouth PL3 5AP
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9.7 90 Reviews
  • Seymour Court, Plymouth
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • RESPITE Self-Funded Residential Care: £1000 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1200
  • RESPITE Self-Funded Nursing Care: £1000 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1000 – £1300

Fees are based on assessed needs.

These prices are only a guideline, please contact Seymour Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Marie Claire Foale (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, Private or funded by council with nursing needs
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (6)

Visiting

  • Seymour Court is open 24 hours a day.

Parking

  • Parking is available on the road.

Are you the Owner/Manager of Seymour Court? View your Advertising Options

Seymour Court Reviews (90)

Total of 90, showing 61-80
9.7

Seymour Court has a Review Score of 9.7 (9.731) out of 10, based on 32 reviews in the last 2 years. Over all time Seymour Court has 90 reviews.

Overall Experience

  • 84
  • 5
  • 1
  • 0
  • 0

Date Published

90
5
10
32
58

Review from David C (Son of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad spent the last 4 weeks of his life at Seymour. I have nothing but praise for the management and staff. My Dad was dreading leaving home to go into the home. He had had a previous very poor experience when he had to go into respite care for a fortnight to give Mum a break. She was his principal
carer. Despite the restrictions and guidelines for nursing homes to protect the residents from Covid-19, during the End of Life Care process, the family were allowed unfettered access to Dad to comfort him in his final days and hours. In the end, the staff went beyond the call of duty to be with him so he was not alone as he died. This meant an awful lot to the family. The sector often attracts some very poor and critical publicity. This does not apply at Seymour. It should be held as an example of how a nursing home should be managed!

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Review from J C (Daughter of Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was terminally ill and was moved here. One lady, immediately, made me and my brother feel at ease at a difficult time. They treated my dad with dignity and warmth for what turned out to be his last two weeks of life. I will be forever grateful for this and would recommend this place to anyone.
A lovely, safe place in a very difficult year.

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Review from Claire M (Daughter of Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 10-months of her life in this home. I have nothing but praise for all the staff. During the covid lockdown, I was comforted in the knowledge that she was receiving loving care. The care she received at all times was excellent.

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Review from A C (Son of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved Mum from a care home that provided extremely poor care.
I think it's fair to say that my mum's life was saved because of the outstanding care now provided.
Mum continues to improve through the fab care, support at staff that's provided here by everyone.

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Review from Carol W (Daughter-in-law of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was taken to Seymour Court from Derriford hospital on end of life care. The care she received was second to none. nothing was too much trouble. On looking through her diary she has entered "they are looking after me extremely well and food is wonderful". Even in her final days the nurses
and team were sitting with her and we cannot thank them enough.

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Review from Keith L (Son of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father required care home facilities after being discharged from hospital, following multiple falls and illnesses.
Arrangements were made to transfer him to Seymour Court care home in Plymouth in May 20.
We had no acknowledgement about Seymour Court, we could only pray that it was suitable for
his current needs.
As I and most family members live abroad in Asia, it was indeed very difficult with the Covid-19 issue affecting everything globally.
The decision to stay at Seymour Court turned out to be really appropriate for his needs, and I have been receiving timely updates about my father's conditions from the management team led by Manager.
She has been exercising caution and flexibility in her decision about care for my father.
Besides, all staff in the care home have been helpful and professional, they all deserve my highest praise and appreciation.
My father had a very happy 90th birthday celebration party at Seymour Court.
I witnessed the level of care during my 3 weeks stay in Plymouth in July 20.

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Review from Linda B (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seymour Court staff provided wonderful, compassionate support and nursing to my terminally ill mother. They were professional and humane in the care of her and enabled her to spend her final weeks, days and hours secure, safe and pain-free. She also had times of great joy and fun with the staff and
residents. They enabled her to face her final hours with calm and dignity. They were profoundly kind to us as a family during the coronavirus crisis and protected their residents and enabled us to have video calls and phone calls to be in touch. My mother wanted me to say thank you for making her feel at home, cared for and able to be at peace as her life ended. I will always be thankful that on the last journey in her life she was with the staff of Seymour Court.

Reply from Marie Claire Foale, Manager at Seymour Court

Thank you for such a beautiful response. It was a pleasure and a privilege to be able to walk the last part of her journey with her. We hope that we have left a positive indelible mark that will remain with you forever. Marie-Claire.

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Review from J S (Niece of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Seymour Court for a small part of our lives and what fantastic staff. Friendly, caring and looked after my late auntie. The staff go beyond her/his job to attend to my auntie. The nurses and team on site have great control of medication. Information is always available if asked.

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Review from David T (Son of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Staff are extremely pleasant, caring, friendly, attentive and above all very professional. The establishment is very clean, tidy and hygiene is excellent. It has got a very homely feel about the place.

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Review from G B (Respite Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an extremely wonderful time at Seymour Court care home. Everyone was so kind and caring to me, nothing was too much trouble. I'd recommend it to anyone.

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Review from J B (Sister of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just come back from Ireland to visit my dear sister, very impressed with the care my sister is getting.

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Review from L B (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Seymour Court in April of this year for end of life care due to advanced cancer (tumour). The management, care shown to mum was first class, no complaints at all. The staff were very supportive to all the family at the end.

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Review from D P (Husband of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident at Seymour Court for more than 3 years after suffering a brain haemorrhage followed by a further stroke. She is incapacitated having lost the power of speech, having restricted sight and with no use of her limbs on one side of her body. I cannot praise too highly the standard
of care my wife has received which has also been extended to myself as a daily visitor and made a world of difference in our situation.

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Review from C B (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in case of these wonderful nurses for nearly six months on end of life. My Mum could be a stubborn lady but cheeky with it and each and every one of these nurses made her last six months as happy, comfortable and settled. Mum couldn't have asked for any more. Nothing was too much trouble.
These nurses go above and beyond the call of duty. They made Mum and all of us feel at home. They are fantastic.

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Review from Kate E (Granddaughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so pleased with the care that my grandmother received at Seymour Court. All staff are caring and put her needs first, always with a smile and a chat. They encouraged her to join in activities and gave her space when she needed rest. As she has approached end-of-life care now, their gentle
way of looking after her has been evident. Management are friendly and approachable. I would have no hesitation in recommending Seymour Court.

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Review from H C (Husband of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well run care home by staff and management. I see my wife daily and she has the best care possible, the room is always clean and tidy. Food and drinks are prepared on-site and are excellent.

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Review from Heidi P (Daughter of Resident) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had a very positive experience in the home, with staff who take the time to do the little extra things which make her feel like she’s living at home. Food quality is very good and cleanliness is excellent.
I have complete peace of mind knowing she is being looked after so well.

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Review from Antony L (Son of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Seymour Court since February 2019 as with everybody I was concerned about her welfare but was soon put at ease, I cannot praise the management and staff enough, for example, my 90 year mum has not been well on several occasions, the staff were quickly on to it, doctor called and antibiotics
prescribed and administered which quickly cleared it up. Food A1, caring A1 and professional at all times.

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Review from Julie J (Daughter of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have great respect for everyone who is working at Seymour court. The care they gave my mother was excellent. The team spirit there is great, nothing was ever too much trouble, always on hand when needed. One of the many things that stand out is how passionate and hard working the care workers are
(always smiling). The Nurses were also hard working kind and caring and would always update me on what was happening. I wish to thank you all for the support and kindness you gave our family.

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Review from Jim M (Son of Resident) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seymour Court is a small and very friendly nursing home. After a welcome freshen-up by the new owners last year it looks smart and modern throughout. It is professionally run. The staff are amazing and teamwork is in evidence. Visitors are routinely welcomed with a hot drink and it feels like home
from home.


After some initial trepidation Mum has really settled here and three years down the line we wouldn't wish her to be anywhere else. In fact, I'd say she's really benefited from the excellent care she receives.


Outside facilities are a bit restricted due to a slope to a garden and a small patio space, but there are plenty of monthly entertainments laid on such as visiting performers and a hairdresser, and occasional trips out, to compensate.


All in all Seymour Court is brilliant. Thanks to its wonderful staff Mum is comfortable and contented and this is invaluable peace-of-mind to her family and friends.

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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Seymour Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Seymour Court is calculated as follows: ( (280 Excellents x 5) + (60 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 357 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Seymour Court is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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