Care Homes Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Conwy

All staff very kind and helpful

My mother started for 2 weeks respite. She was very apprehensive and reluctant to go but by the end of her stay she was even talking about going back. The staff did everything they could to make her stay as pleasant as possible.

When you become resident you get spoilt. No challenge any trouble. Recommend to anybody.

Sadly mum died this week. But the care compassion support and dignity that was shown to Mum and us as a Family was exemplary and meant we could spend mums final days as a Family by her side. The care went above and beyond and was a gold star standard of what "care" really should be. Thank you hardly seems enough for how grateful we truly are. Please show staff this.

The level of nursing care provided by everyone at Queen Elizabeth Court is outstanding and heartfelt - the most important reassurance for any family member (and especially for those like me who live overseas). A high level of professionalism is demonstrated by all, be that management, kitchen, garden or reception staff and above all, those who provide 'front-line' care. It is rare for more than 30 minutes to go by before someone pops their head around the door to offer needed support or just a friendly word.

-Gareth

My husband has wonderful care from all the staff and I feel supported by them whenever I visit,. Due to his vulnerability he always feels safe there and the atmosphere there is always cheerful. He is given the opportunity to go to his room or to the lounge.

My dear aunt will have been a resident for 7 years this October and the care and service has always been consistent and exceptional from all staff. She is happy and feels at home at Queen Elizabeth Court. She interacts well with all the staff who are kind, caring and ensure my aunt is comfortable at all times. Any concerns are addressed immediately and the staff carry out their roles with professionalism, care and regard to dignity for the residents at all times. It continues to be a pleasure to visit my aunt, as we are made very welcome too. It is a wonderful home and I highly recommend it. I am so glad that my aunt is here and I know that she is in very safe, caring hands and I never have to worry about her well being. Thank you, Queen Elizabeth Court.

My mother has lived at Queen Elizabeth Court for almost 3 years and I have visited her regularly. She tells me she is happy to be there and feels safe and well cared for. She likes her spacious room, where she can watch people come and go, and at other times she enjoys sitting in the lounge with the other residents for company. I have observed the unit where my mother is resident to be thoughtfully led and the staff are very caring and attentive to residents individual needs and wellbeing. Communication with the staff is very positive and I feel I am kept up to date with any developments. The unit feels relaxed and it has a structure to the day, without being regimented, which suits my mother as she can please herself with what she does and when. Staff are very reassuring and supportive to my mother and provide appropriate care and activities. I am very satisfied with the standard of care my mother receives at Queen Elizabeth Court and reassured that she is in a safe place.

We have Power of Attorney for our cousin who has dementia and has been resident for almost two years at Queen Elizabeth Court. For the whole of that time the staff have done everything possible to help her settle and care for her even though of late her condition has often been challenging because of her illness. Her room is always immaculately clean and she, herself, tells us how kind the staff are to her. We are very impressed by all the staff in the unit and in reception who are well informed about our cousin and keep us up to date with her condition and anything she needs to improve her quality of life. We could not ask for more, we are always made welcome when we visit. The times of our visits are random but there is always a calm and caring atmosphere in the unit.

Everyone is passionate and enthusiastic, allowing the guests a relaxed and enjoyable lifestyle, while supporting and encouraging them. Overall a helpful and creative team. Thank you all for your support.

I would just like to say how exceptional your staff are. Very caring, and their work ethic is 100%. Would highly recommend Queen Elizabeth Court.

I came into QE Court for 2 weeks, so my wife could go to London to visit our family. It really was home from home but what made it was the staff who all went out of their way for me, I was given a great bedroom and the food was 5 star. If I had to give it a number it would be 100 out of 50.

Excellent treatment by all nurses and carers. I know she is in good hands. Couldn't ask for more.

Some very nice staff. Some lovely rooms with a very nice outlook of the surrounding landscaped areas. A reasonable choice of menu, however it can be somewhat limited at times. A good range of activities available to the residents, also flexible visiting times.

My mum is thriving under the care of the truly wonderful staff at Queen Elizabeth Court. As mum's condition has deteriorated, I have had experience of her living in 4 placed offering varying levels of care. Queen Elizabeth Court is by far and away the best, despite doing research and thinking I was always getting the best possible care for mum, in the past I've been very disappointed. However, Queen Elizabeth Court is like a breath of fresh air, the food, staff, cleanliness and the entertainment/stimulation offered is second to none. All care establishments should strive to be like Queen Elizabeth Court. Mum is so much happier and so am I.

My uncle is a very independent man in the later stages of dementia. He had been living alone but with frequent falls needed 24-hour care. Queen Elizabeth Court is so different to other care homes I have visited. There is a relaxed atmosphere and everyone is so friendly, staff mingle with residents either in the lounge or in their own very pleasant room. They take the trouble to find out about each resident and then act upon the information to interact with them individually. My uncle is given the freedom to get up and dressed when he wants and to walk freely with the secure wing. This gives him the same feeling of control he had in his own home. Everything is discreetly monitored so residents don't feel they are being watched but I can feel confident that if there were a problem it would be spotted immediately. I didn't think there would be a care home where my Uncle would be content but Queen Elizabeth Court fills the bill perfectly and I am so pleased to have found it.

My stay of one month respite at Queen Elizabeth Court was everything I was led to believe. Excellent.

It was wih great sadness that we had to resort to finding a care home for my father but it has been such a wonderful and happy experience coming to Queen Elizabeth Court. The way my father and us as a family have been treated has been with care and dignity and the staff in the home are truly the best. It is the staff who make it such a lovely place and the care and kindness is quite incredible! The environment as well - it is light, bright and doesn't feel like a care home. We couldn't wish for a nicer place for Dad.

My mum has been a resident for 2 years and the care and service is second to none and she is very happy.