Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Conwy

or reception staff and above all, those who provide 'front-line' care. It is rare for more than 30 minutes to go by before someone pops their head around the door to offer needed support or just a friendly word.

all times. Any concerns are addressed immediately and the staff carry out their roles with professionalism, care and regard to dignity for the residents at all times. It continues to be a pleasure to visit my aunt, as we are made very welcome too. It is a wonderful home and I highly recommend it. I am so glad that my aunt is here and I know that she is in very safe, caring hands and I never have to worry about her well being. Thank you, Queen Elizabeth Court.

go above and beyond to ensure the residents' wellbeing. They treat my mother with dignity and kindness, taking the time to understand her needs and preferences. The home itself is warm, well-maintained, and creates a real sense of community, which has been wonderful for her.
The activities, meals, and overall atmosphere are excellent, and I have great peace of mind knowing that my mother is in such safe and caring hands. I am deeply grateful to everyone at Queen Elizabeth Court for the difference they have made to my mother's quality of life.
-Gareth

her illness. Her room is always immaculately clean and she, herself, tells us how kind the staff are to her. We are very impressed by all the staff in the unit and in reception who are well informed about our cousin and keep us up to date with her condition and anything she needs to improve her quality of life. We could not ask for more, we are always made welcome when we visit. The times of our visits are random but there is always a calm and caring atmosphere in the unit.

other residents for company. I have observed the unit where my mother is resident to be thoughtfully led and the staff are very caring and attentive to residents individual needs and wellbeing. Communication with the staff is very positive and I feel I am kept up to date with any developments. The unit feels relaxed and it has a structure to the day, without being regimented, which suits my mother as she can please herself with what she does and when. Staff are very reassuring and supportive to my mother and provide appropriate care and activities. I am very satisfied with the standard of care my mother receives at Queen Elizabeth Court and reassured that she is in a safe place.

a helpful and creative team. Thank you all for your support.

always getting the best possible care for mum, in the past I've been very disappointed. However, Queen Elizabeth Court is like a breath of fresh air, the food, staff, cleanliness and the entertainment/stimulation offered is second to none. All care establishments should strive to be like Queen Elizabeth Court. Mum is so much happier and so am I.

in the lounge or in their own very pleasant room. They take the trouble to find out about each resident and then act upon the information to interact with them individually. My uncle is given the freedom to get up and dressed when he wants and to walk freely with the secure wing. This gives him the same feeling of control he had in his own home. Everything is discreetly monitored so residents don't feel they are being watched but I can feel confident that if there were a problem it would be spotted immediately. I didn't think there would be a care home where my Uncle would be content but Queen Elizabeth Court fills the bill perfectly and I am so pleased to have found it.

and we as a family have got back the quality of spending time with Mum.

It is the staff who make it such a lovely place and the care and kindness is quite incredible! The environment as well - it is light, bright and doesn't feel like a care home. We couldn't wish for a nicer place for Dad.

overall make you feel very uncomfortable: Covid situations don't help.
Both reception ladies are extremely nice - thoughtful and compassionate.
My mum had the best end-of-life care there.