Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Conwy
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Conwy for The Royal Masonic Benevolent Institution Care Company (RMBI) are showing below.
The Royal Masonic Benevolent Institution Care Company (RMBI) Locations in Conwy (1)
Queen Elizabeth Court
9.7
106 reviews
Clarence Drive, Craig-y-Don, Llandudno LL30 1TR
"I would just like to say how exceptional your staff are. Very caring, and their work ethic is 100%. Would highly recommend Queen Elizabeth…" Read all 106 reviews
Location Type Care Home
Queen Elizabeth Court has a pleasant seaside location and is set in five acres of beautiful grounds. This purpose built Home, which still retains much of its Victorian character and charm, is close to the town and a short walk away from the sea front… Read more about Queen Elizabeth Court
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 62 Rooms from £1,213 / week
The Royal Masonic Benevolent Institution Care Company (RMBI) Reviews in Conwy (106)
9.7
The Royal Masonic Benevolent Institution Care Company (RMBI) has a Group Review Score of 9.7 (9.698) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Royal Masonic Benevolent Institution Care Company (RMBI) must have a Review Score.
Review of
Queen Elizabeth Court
from S P (Friend of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My friend moved in a number of months in a number of months ago. His wife and I have visited many times and have been thoroughly impressed with entire staff.
Everyone is passionate and enthusiastic, allowing the guests a relaxed and enjoyable lifestyle, while supporting and encouraging them. Overall
Everyone is passionate and enthusiastic, allowing the guests a relaxed and enjoyable lifestyle, while supporting and encouraging them. Overall
a helpful and creative team. Thank you all for your support.
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Review of
Queen Elizabeth Court
from D H (Son of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would just like to say how exceptional your staff are. Very caring, and their work ethic is 100%. Would highly recommend Queen Elizabeth Court.
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Review of
Queen Elizabeth Court
from D B (Respite Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I came into QE Court for 2 weeks, so my wife could go to London to visit our family. It really was home from home but what made it was the staff who all went out of their way for me, I was given a great bedroom and the food was 5 star. If I had to give it a number it would be 100 out of 50.
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Review of
Queen Elizabeth Court
from D B (Husband of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent treatment by all nurses and carers. I know she is in good hands. Couldn't ask for more.
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Review of
Queen Elizabeth Court
from A A (Friend of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Some very nice staff. Some lovely rooms with a very nice outlook of the surrounding landscaped areas. A reasonable choice of menu, however it can be somewhat limited at times. A good range of activities available to the residents, also flexible visiting times.
Reply from Chiao Kwan, Marketing & Communications Officer at Queen Elizabeth Court
Thank you for your review. We will pass on the feedback to the Management team and the kitchen staff regarding the menu variety.
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Review of
Queen Elizabeth Court
from Chrissy R (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum is thriving under the care of the truly wonderful staff at Queen Elizabeth Court. As mum's condition has deteriorated, I have had experience of her living in 4 placed offering varying levels of care. Queen Elizabeth Court is by far and away the best, despite doing research and thinking I was
always getting the best possible care for mum, in the past I've been very disappointed. However, Queen Elizabeth Court is like a breath of fresh air, the food, staff, cleanliness and the entertainment/stimulation offered is second to none. All care establishments should strive to be like Queen Elizabeth Court. Mum is so much happier and so am I.
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Review of
Queen Elizabeth Court
from Margaret C (Niece of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My uncle is a very independent man in the later stages of dementia. He had been living alone but with frequent falls needed 24-hour care. Queen Elizabeth Court is so different to other care homes I have visited. There is a relaxed atmosphere and everyone is so friendly, staff mingle with residents either
in the lounge or in their own very pleasant room. They take the trouble to find out about each resident and then act upon the information to interact with them individually. My uncle is given the freedom to get up and dressed when he wants and to walk freely with the secure wing. This gives him the same feeling of control he had in his own home. Everything is discreetly monitored so residents don't feel they are being watched but I can feel confident that if there were a problem it would be spotted immediately. I didn't think there would be a care home where my Uncle would be content but Queen Elizabeth Court fills the bill perfectly and I am so pleased to have found it.
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Review of
Queen Elizabeth Court
from Tanya L (Daughter of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I really cannot fault the home at all and that is exactly what it is, a home. The staff are so friendly and caring and it is immaculately clean.
So much effort goes into the activities for the residents. My mum really enjoys this and enjoys socialising with others.
It's nice to see my mum smiling
So much effort goes into the activities for the residents. My mum really enjoys this and enjoys socialising with others.
It's nice to see my mum smiling
and we as a family have got back the quality of spending time with Mum.
Reply from Chiao Kwan, Marketing & Communications Officer at Queen Elizabeth Court
Hi. Thank you for taking the time to leave such a wonderful review for our care home.
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Review of
Queen Elizabeth Court
from Ronald F (Respite Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My stay of one month respite at Queen Elizabeth Court was everything I was led to believe. Excellent.
Reply from Chiao Kwan, Marketing & Communications Officer at Queen Elizabeth Court
Thank you for the kind review. We will let the team know.
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Review of
Queen Elizabeth Court
from Elizabeth G (Daughter of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It was wih great sadness that we had to resort to finding a care home for my father but it has been such a wonderful and happy experience coming to Queen Elizabeth Court. The way my father and us as a family have been treated has been with care and dignity and the staff in the home are truly the best.
It is the staff who make it such a lovely place and the care and kindness is quite incredible! The environment as well - it is light, bright and doesn't feel like a care home. We couldn't wish for a nicer place for Dad.
Reply from Chiao Kwan, Marketing & Communications Officer at Queen Elizabeth Court
Hi. Thank you for taking the time to leave such a lovely review for our care home.
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Review of
Queen Elizabeth Court
from J G (Niece of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always a pleasure to come and see my aunt in Queen Elizabeth Court. She is happy and very well looked after. The staff are excellent and nothing is too much trouble. I highly recommend Queen Elizabeth Court, it is an excellent care home.
Reply from Chiao Kwan, Marketing & Communications Officer at Queen Elizabeth Court
Thank you for taking the time to give us such a lovely review.
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Review of
Queen Elizabeth Court
from J C (Daughter-in-law of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Still happy with the care that my mother-in-law is receiving. The staff are always helpful and smiling and look after her very well.
Reply from Chiao Kwan, Marketing & Communications Officer at Queen Elizabeth Court
Thank you for taking the time to leave such a wonderful review for our care home.
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Review of
Queen Elizabeth Court
from S C (Son of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident for 2 years and the care and service is second to none and she is very happy.
Reply from Chiao Kwan, Marketing & Communications Officer at Queen Elizabeth Court
We're glad to hear about your mum's positive experience. Thank you for your kind review.
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Review of
Queen Elizabeth Court
from Julie C (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care has been excellent in Queen Elizabeth Llandudno. All staff committed to their roles in this home. Will highly recommend this home. I/we hope to return for respite in the future months/years.
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Review of
Queen Elizabeth Court
from Beryl R (Daughter of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My experience with Queen Elizabeth Court the year my mother stayed.
Positives: amazing care with the nurses and carers at both residential and the nursing side.
We did have a few issues with a couple of carers but was sorted quickly.
Negatives: needs a bit of a revamp in places!
Office and management
Positives: amazing care with the nurses and carers at both residential and the nursing side.
We did have a few issues with a couple of carers but was sorted quickly.
Negatives: needs a bit of a revamp in places!
Office and management
overall make you feel very uncomfortable: Covid situations don't help.
Both reception ladies are extremely nice - thoughtful and compassionate.
My mum had the best end-of-life care there.
Both reception ladies are extremely nice - thoughtful and compassionate.
My mum had the best end-of-life care there.
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Review of
Queen Elizabeth Court
from A N (Son of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We had mixed results finding a suitable care opportunity for Mum until we heard about Queen Elizabeth Court in Llandudno. It was clear within seconds of walking through the door the first time that we had found what the family was looking for, an environment of professionalism and outstanding care.
Over
Over
the subsequent months, as we got to know some of the amazing carers and other staff, these first impressions have been substantially reinforced. Though Mum’s condition raises frequent challenges, we have seen that support has been rallied in a timely and appropriate manner when needed.
It is difficult to place the life of a much loved and close relative in the hands of others, but we know we could not do better than Queen Elizabeth Court, now part of our extended family.
It is difficult to place the life of a much loved and close relative in the hands of others, but we know we could not do better than Queen Elizabeth Court, now part of our extended family.
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Review of
Queen Elizabeth Court
from Paul B (Son of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Most of all the staff are outstanding, kind, patient and above all very caring. The home is spotless.
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Review of
Queen Elizabeth Court
from S W (Daughter of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot praise Queen Elizabeth Court highly enough. The staff are all lovely. Nothing is too much trouble and they take excellent care of all the residents at the home. The facilities are clean, well-maintained and very welcoming. My mother has made excellent progress whilst residing at Queen Elizabeth
Court.
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Review of
Queen Elizabeth Court
from M J (Wife of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband is well cared for and am happy with all aspects of his care. I also find the staff go the extra mile to make sure he is comfortable. The staff also make sure to answer any concerns I might have and I feel welcome when visiting.
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Review of
Queen Elizabeth Court
from Joy M (Sister of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My brother is on the nursing side of the building. The nurses and carers seem to manage him well and like anywhere, there is good and okay staff. In my opinion, I feel the rooms could be better if repainted when empty and the telephone system upgraded so hands-free phones could be used and taken to
the residents, so contact is easy for relatives and friends.
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Awards / Recognitions (8)
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