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Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in North Yorkshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in North Yorkshire

Only the locations & reviews in North Yorkshire for The Royal Masonic Benevolent Institution Care Company (RMBI) are showing below.

View the details of all 17 locations (with 1457 reviews) owned by The Royal Masonic Benevolent Institution Care Company (RMBI)

The Royal Masonic Benevolent Institution Care Company (RMBI) Locations in North Yorkshire (1)

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1 Care Home owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in North Yorkshire
Connaught Court

St Oswald's Road, Fulford, York YO10 4FA 

9.9 180 reviews
"My Father, Elwyn Gwynne passed away in Connaught Court on Tuesday the 19th August 2025. He had been Ill for about three and a half months…"   Read all 180 reviews
Location Type Care Home

With its ‘Outstanding’ rating by the Care Quality Commission (April 2021), Connaught Court is located close to the city centre in York and provides residential care, nursing and residential dementia support with permanent care or short stay respite breaks.… Read more about Connaught Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Palliative Care
  • 94 Rooms
  • from £1,233 / week

The Royal Masonic Benevolent Institution Care Company (RMBI) Reviews in North Yorkshire (180)

9.7

The Royal Masonic Benevolent Institution Care Company (RMBI) has a Group Review Score of 9.7 (9.687) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Royal Masonic Benevolent Institution Care Company (RMBI) must have a Review Score.

Overall Experience
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Reviewer Connection to The Royal Masonic Benevolent Institution Care Company (RMBI)
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Review of

Connaught Court

from Richard H (Son of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father, Elwyn Gwynne passed away in Connaught Court on Tuesday the 19th August 2025. He had been Ill for about three and a half months and the care coupled with compassion that he received was second to none. He was a long term resident who had been in Connaught Court for ten and a half years and
he considered many of the team of caregivers as his extended family. He died at the age of 101 after living a long and happy life. Leaving three sons, many grand children and even a great grandson all of whom have nothing but praise for the wonderful people at Connaught Court. He received his certificate for 50 years of full and active service to Freemasonry in 2015 and he was very proud to have been Master of Linton Lodge 9444 when he was 90, presiding over a very full calendar.
Please feel free to contact me if you would like an advocate for this wonderful Masonic retirement home.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you so much for your continuous support and taking the time to write a lovely review for Connaught Court. We are so privileged to have known your father and care for him throughout the years.

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Review of

Connaught Court

from Jean G (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived in Connaught Court until her death on 1st May 2025. During that time she was very well cared for. She participated in activities, enjoyed her meals and experienced loving care from the wonderful staff. After her death, the staff were very sensitive and caring towards my sister and myself.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you so much for your kind words. We are so privileged to have been able to get to know and care for your mother. I will pass on your feedback to staff which they will definitely appreciate.

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Review of

Connaught Court

from J G (Grandson of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, I consider Connaught to be what care homes should be. I cannot recommend it enough.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for your amazing review. We are so thrilled that Connaught Court met your expectations and we are really proud of our team.

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Review of

Connaught Court

from J S (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful care home. The staff are outstanding. My mother moved in after being discharged from hospital. She was too poorly to return to her previous lovely care home as she needed nursing care. Sadly, she was only in Connaught Court for 3 weeks before she died. The kindness and compassion shown to
Mum (and to us) made a difficult time easier to handle. I can't praise everyone enough. We're sorry her time there was so short, but it was such a comfort to know she was receiving the very best care and attention right up to the end. Thank you.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you so much for taking the time to write a lovely review for Connaught Court. We are truly touched to hear your positive feedback.

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Review of

Connaught Court

from George G (Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A first class service in every way. First class food and drink. Plenty of entertainment.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for sharing your experience. It was a pleasure having you stay with us and appreciate your feedback.

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Review of

Connaught Court

from Tony H (Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good
Reply from Marinda Aydinalp, Home Manager at Connaught Court

We really appreciate you taking the time to write a review about Connaught Court and so pleased you are happy with your care and the services provided. Thank you.

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Review of

Connaught Court

from C H (Next of Kin) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and facilities are second to none. The residents are treated with care and respect. Each staff member are friendly and caring. I cannot speak highly enough of Connaught Court and neither can my aunt who is a resident. The activities are amazing and the whole team work so hard to facilitate
these. The reception team are attentive, friendly and go over and above to help at all times.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for taking the time to write a review for Connaught Court . We are so pleased that you and your aunt are happy with the care and services provided. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.

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Review of

Connaught Court

from H F (Daughter-in-law of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum-in-law joined during the difficult COVID period over four years ago and has spent time in different areas. The staff have always been friendly and welcoming, they spend time sitting, talking and doing activities with residents. Mum particularly enjoys music and sing-alongs. Her bedroom and bathroom
are always well-kept and clean. Thanks to the team for all you do to care for the residents with respect and compassion. This has truly been evident this last couple of weeks whilst Mum has been poorly.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for your kind words and taking the time to write a lovely review for Connaught Court. I am pleased you are happy with the care and services provided to your mother-in-law. Staff work really hard and always appreciate a positive review. I will ensure that this is passed on to them.

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Review of

Connaught Court

from Jacqueline H (Wife of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Connaught Court for the last three months. Connaught Court has very well looked after. He is happy there. The nursing staff is patient, very caring and most pleasant to the residents and visitors a like. Thank you all.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank so much for your kind words. I will pass this on to the staff who will greatly appreciate the lovely review.

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Review of

Connaught Court

from Alan H (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum (now 95) has been in Connaught Court since February 2022 and since then we've had nothing but fantastic service. The whole team are dedicated and thorough treating mum sensitively and with dignity - nothing seems to be too much trouble. Mum gets confused quite easily but the staff are always on
hand to reassure her and us.
The food is top notch - mum especially likes the puddings.
As mum is very frail physically as well, she's had a few falls. Without fail, I always get a phone call from the care team and this is very reassuring. We visit regularly and have been told by the staff to treat Connaught Court as our own home - i.e. feel free to use the facilities if you're there. The lounge and conservatory are very pleasant indeed, the loos are always clean and we can always find somewhere nice to have a coffee and eat our sandwiches whenever we call.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for taking the time to write a very kind review for Connaught Court. Our staff work really hard to provide a warm and welcoming home and will definitely appreciate the positive feed back.

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Review of

Connaught Court

from Anthony N (Son of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a reluctant resident at Connaught Court when she first arrived but the wonderful care and encouragement that she received has her happily accepting help and enjoying the company of carers, nurses and all staff.
She spent time on all wards - residential, dementia and nursing and we were
always more grateful for the caring way everyone treated her at all times. Thank you.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you so much for taking the time to write such a lovely review for Connaught Court. It was truly a pleasure looking after your mum. She gave us plenty of laughs and kept us on our toes.

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Review of

Connaught Court

from Anthony S (Resident) assisted by family/friend published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express enough joy.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you so much for taking the time to complete a review for Connaught Court. Our staff work really hard and appreciate the incredibly positive feedback. We are so pleased you are happy with the care given.

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Review of

Connaught Court

from D G (Son of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been so reassuring to see how caring, professional and joyful the staff are at Connaught Court. On the nursing wing, Mum was made to feel so welcome from day one, and their care extended seamlessly to family and friends visiting. Walking around the home and its grounds, you come across resident
after resident being cared for respectfully, patiently - precisely in the way you might hope your loved one would be. I am very grateful to the management, the staff and even the other residents at Connaught Court for making mum feel so welcome here.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for taking the time to write a review about Connaught Court. We are so pleased you are happy with the care given to your mum. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.

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Review of

Connaught Court

from J T (Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is not an easy decision to leave your home and come into full residential care. I have been living at Connaught Court for nine months now and I am very grateful to be here. I feel secure, the care in excellent, the food is good and the staff are dedicated to looking after the residents, and I am
not alone. In January, I will be 90 years old and having lived on my own for 40 years I do not regret my decision.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you so much for your kind words. We are so pleased you are happy with the service and care provided by our staff team who work very hard to create a welcoming home.

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Review of

Connaught Court

from J T (Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall experience is good, its care and support are always on call. The staff are very caring, committed and cheerful. The management is very good and I am pleased with my room, which is cleaned daily.
I enjoy the activities each week Mondays to Fridays, always interesting. The members of staff
involved are excellent at their job.
I always feel safe and secure in the care home.
As for value for money, the care 24 hours per day 7 days a week is excellent, and outstanding areas such as bedrooms, restaurant and lounge and library.
Excellent laundry service. I would highly recommend it.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you so much for taking the time to write a review about Connaught Court and for your kind words. We're so pleased you are happy with the care and services provided. Our staff team works hard to provide a personalised service and always appreciates feedback. I will ensure your comments are passed on to the team.

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Review of

Connaught Court

from Sarah C (Niece of Resident) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Connaught Court has been my auntie's home for nearly 7 years now, and I cannot praise the place highly enough. The rooms are excellent - large and all with ensuite facilities - and there are additional communal bathrooms with aids for people who need assistance getting in and out. The communal areas
are beautiful and the whole place is immaculately clean. The gardens are outstanding. The food is excellent with plenty of different choices to cater to various tastes. The place, despite its relatively large size, feels very homely and not at all like an institution. This is thanks to the brilliant dedicated staff who give Connaught Court a real family feeling. I have worked in residential care homes myself in the past and Connaught Court stands head and shoulders over all of them. People understandably often fear moving into residential care but I can honestly say that I would quite happily move into Connaught Court when the time came and my elderly parents feel exactly the same.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you so much for taking the time to write such a lovely review about Connaught Court. We are really happy that you feel part of the Connaught family. I will ensure I pass your feedback on to the staff who will undoubtedly be delighted with the positive feedback.

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Review of

Connaught Court

from J R (Son of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support given to my father was beyond what I could have asked for. All the team treated him with care and respect. Additionally to this, everyone helped my mother to allow her to be with her husband as much as possible. I feel that the friendship and support shown to her during her long
visits helped her to feel cared for as much as my father was. I can't thank you enough for what you have done for my family.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

We really appreciate you taking the time to write a review about Connaught Court. Our staff team work very hard to create a welcoming home for our residents their families and will very much appreciate your kind words. It was a pleasure supporting your mother and an honour to have had the privilege to care for your father. Thank you very much.

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Review of

Connaught Court

from Sarah U (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved to Connaught Court in March 2020 and was cared for in the new dementia area. His care was exemplary in all areas. He moved to nursing in August 2023 and again the staff have been outstanding. All at Connaught have treated Dad, my mum, and our family with such consideration through a very difficult
time. Thank you all so much.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you so much for taking the time to write a review for Connaught Court. You and your family will always be part of the Connaught family. It has been both a privilege and an honour to have known all of you.

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Review of

Connaught Court

from D M (Son-in-law of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
High quality of care. Very attentive to my mother-in-law's needs and to our needs after she passed away.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for taking the time to write a review about Connaught Court. I will ensure your comments are passed on to the team. We are really pleased you and your family are happy with the care and service provided.

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Review of

Connaught Court

from E C (Resident) assisted by family/friend published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Comfortable. Please see ratings.
Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for taking the time to review our care home. Sorry that you felt we did not meet your expectations in some areas of our service. I hope that having spoken to our clinical nurse manager we have resolved any concerns you may have. Please do not hesitate to come speak to us as we have an open door policy and our clinical nurse manager is present on the area four days a week. We always welcome feedback and comments to help us improve our services.

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Awards / Recognitions (8)

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