Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Essex

was unable to wash myself as could not get my seat into the area and under the sink to get close enough to wash. Plenty of lovely food (too much banana which sadly I cannot eat). Staff were very accommodating for special requests re food.

lost control of their bowels or bladders..he said the smells made him feel sick. He has said he never wants to return to the home. Since he has returned home he has decided to make more effort in his personal care and with helping around the house, something he hasn't done for years! I hope you don't
take this as a criticism of the home. I thought it was as good as anywhere else I had seen. In the big scheme of things the experience of staying in the home was an eye opener for my husband and I think the result has been positive.

here for 'I could not have been better looked after. The food to my mind was superb. The staff in the dining room were very accommodating and the Managerial staff were outstanding in every way.

It was very frustrating and annoying at not having my clothing returned to me from the laundry and sometimes being given other residents' clothing. I left the home with some of my clothing not returned to me. I was particularly upset at the loss of my drinking glass which I and my daughters asked about on several occasions. It was a birthday gift to me on my 90th birthday. The food was inadequate. It was poor quality and seemed to be at the cheaper end of the scale. The building and its grounds were beautiful and I thoroughly enjoyed watching the wildlife from the window.

a residential care facility. Every step was taken with understanding and consideration of the individuals fears and reticence to a happy conclusion and cheerful acceptance of a difficult transition from home to residential care. Without the help experience and kindness of the staff this could have been a very traumatic and brutal change. Gentle encouragement made this journey stress free for both family and potential resident. We have nothing but praise and gratitude for all involved at PEDOKC

to daughter again .
The staff were amazing ,they treated my mum with respect and kindness on every level . And supported all my family during our visits .Mum began to deteriorate during her last few months and all the staff were wonderful . They informed me every time doctors ,nurses,paramedics were called out .
Mum has a peace plan put together and when the time was right mum passed away quietly at the home . The staff were all amazing and treated mum with dignity
They had not only become mums carers but also her friends .

I found other local Care homes (Southend on Sea area) not very accommodating a minimum of 2 weeks for respite!
Made a phone call to Prince Edward Duke of Kent Court, who were very welcoming, helpful and sympathetic and took a great weight off of my shoulders.
The rooms are nicely decorated, comfortable and kept clean.
The dining room is large and airy and the food is very well presented.
I would have no hesitation in recommending this Care Home.

and cheerful and make our family feel very welcome when we visit. Thank you.

your care and support.

home with joy, tears, friendship and support. Staff listen to any concerns and always let you know the outcome.

joined in some of the activities, especially Choir Practice, for which I played the piano (I am a church Organist).
I have two Critisms
(a) I would have liked to receive my communion, but there did not seem to be a mechanism for this to happen. My own Vicar lives in Chingford.
(b) The second is very serious in that the food on offer was nothing like what is said in the brochure and the standard was more like school dinners and for the money I was paying each week was not really value for money. I am not going to state any examples, as I discussed with the catering manager.

to anyone.

Duke of Kent Court.

a high level of professionalism. This high standard is even more noticeable considering the periods of lockdown due to Covid-19. I have full confidence in the home's ability to look after my wife to the same degree in the foreseeable future.

were always happy to talk to me about my worries and the rest of the staff also talked to me if I needed it. They were so kind and caring with my husband which was lovely to see.
I'd recommend this establishment to anyone with a loved one that needs care. They are top of my list. Thank you to all staff.

food! I particularly love the fact that our dogs are welcomed into the home, as so many of the residents are animal lovers and are always so pleased to see them. My mother celebrated her ninety-ninth birthday recently and was presented with a beautiful birthday cake and present from the staff. I couldn't wish for my mother to be in a better place!