Care Homes Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Essex

My mum has been in Prince Edward Duke of kent court for 6 years and the care she has received is excellent. Mum is very happy there and enjoys all in house activities. She often tells me that she is happy there and has a very good relaintionship with all staff.

Very friendly and helpful staff. Only there a week and therefore don't feel I can comment on management and activities which I did not use as did not see anyone. There was a fete I went to in my wheelchair and had the chance to look at gardens. Lovely view from room. Sadly tiny toilet/basin area and was unable to wash myself as could not get my seat into the area and under the sink to get close enough to wash. Plenty of lovely food (too much banana which sadly I cannot eat). Staff were very accommodating for special requests re food.

We have been confident that our aunt has been safe- well looked after for the entirety of the time she was living at this care home. We have very much appreciated the high standard of communications we have had with the staff.

take this as a criticism of the home. I thought it was as good as anywhere else I had seen. In the big scheme of things the experience of staying in the home was an eye opener for my husband and I think the result has been positive.

I was welcomed with respect as soon as I arrived. The room I had overlooked the garden and I was able to see and listen to the dawn chorus.The staff who looked after me 24/7 were excellent and did everything for me when I approached them. When I thanked them their response was ' that is what we are here for 'I could not have been better looked after. The food to my mind was superb. The staff in the dining room were very accommodating and the Managerial staff were outstanding in every way.

Staff were very good and very patient. Overall, my stay was satisfactory with supportive staff. The room was adequate but the bed was very uncomfortable. Having been told to press the buzzer if I wanted or needed anything, it sometimes took over half an hour for a response and on occasion not at all. It was very frustrating and annoying at not having my clothing returned to me from the laundry and sometimes being given other residents' clothing. I left the home with some of my clothing not returned to me. I was particularly upset at the loss of my drinking glass which I and my daughters asked about on several occasions. It was a birthday gift to me on my 90th birthday. The food was inadequate. It was poor quality and seemed to be at the cheaper end of the scale. The building and its grounds were beautiful and I thoroughly enjoyed watching the wildlife from the window.

From initial contact through the home visit prior to a taster experience and subsequent admission, all staff were extremely helpful understanding caring and kind in all respects. Helping a frustrated family help a frightened elderly lady with dementia from an intolerable existence with home care into a residential care facility. Every step was taken with understanding and consideration of the individuals fears and reticence to a happy conclusion and cheerful acceptance of a difficult transition from home to residential care. Without the help experience and kindness of the staff this could have been a very traumatic and brutal change. Gentle encouragement made this journey stress free for both family and potential resident. We have nothing but praise and gratitude for all involved at PEDOKC

They had not only become mums carers but also her friends .

I would have no hesitation in recommending this Care Home.

The facilities are excellent, ideal for my mother, with a very comfortable room and a lovely garden for her to enjoy during the day. The staff have all been very welcoming and helpful from our first meeting through to helping my mother settle into her new surroundings. The staff are always very supportive and cheerful and make our family feel very welcome when we visit. Thank you.

Unfortunately my uncle only spent a month at Prince Edward, and half of that was spent in hospital! The staff went above and beyond in their care for him and we all wish he could have spent his final days with them, but as he now needs nursing, the home is unsuitable for his needs. Thank you all for your care and support.

Recently made a visit to this care home. Nothing was too much trouble for any of the staff who went out of their way to help and the care given was superb. The building was very clean, and everyone was very welcoming.

Since being there, I have seen a good improvement in her self-confidence. Individual care is excellent with a person-centred approach. Staff are welcoming and supportive, and the social interaction is great. The staff concert at Christmas was delightful and engaged everyone. It’s just like one big family home with joy, tears, friendship and support. Staff listen to any concerns and always let you know the outcome.

(b) The second is very serious in that the food on offer was nothing like what is said in the brochure and the standard was more like school dinners and for the money I was paying each week was not really value for money. I am not going to state any examples, as I discussed with the catering manager.

My aunt was cared for with kindness, affection and efficiency by all members of staff since both she and her husband were admitted nine years ago. They were both very happy there, which contributed to them living to the great age of 102 and 104 years. I would have no hesitation in recommending the home to anyone.

My wife is generally well looked after, is happy and very comfortable at Prince Edward Duke of Kent Court. I believe the staff do their utmost to care for the residents and encourage them to participate in the day-to-day activities. Overall I am very pleased with the standard of care at Prince Edward Duke of Kent Court.

My wife has been a resident for over 3 years now and during that period has been looked after with care and kindness. She is always saying to me how happy she is living at the care home. I know from my visiting experience that the management and staff do their best to ensure my wife is cared for with a high level of professionalism. This high standard is even more noticeable considering the periods of lockdown due to Covid-19. I have full confidence in the home's ability to look after my wife to the same degree in the foreseeable future.

Since being here I've been looked after well. This is my fourth respite care. Couldnt ask for better out of all the places I have been. 10 out of 10.

She feels safe and secure.

I'd recommend this establishment to anyone with a loved one that needs care. They are top of my list. Thank you to all staff.