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Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Devon

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Devon

Only the locations & reviews in Devon for The Royal Masonic Benevolent Institution Care Company (RMBI) are showing below.

View the details of all 16 locations (with 1446 reviews) owned by The Royal Masonic Benevolent Institution Care Company (RMBI)

The Royal Masonic Benevolent Institution Care Company (RMBI) Locations in Devon (1)

 - Browse 1 Care Home owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Devon
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Cadogan Court
Barley Lane, Exeter EX4 1TA 
9.0 48 reviews
Cadogan Court, Exeter, Devon
"My parents moved in together and have been so happy in the time they have lived there. All of their needs are taken care of and nothing is…"   Read all 48 reviews
  • from £1,321 / week
  • 70 Rooms
Location Type Care Home

Purpose-built in 1986 and refurbished in 2005, the Home is situated on the outskirts of the historic city of Exeter with views over the city to the Cathedral. It is within easy reach of Dartmoor, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care

The Royal Masonic Benevolent Institution Care Company (RMBI) Reviews in Devon (48)

9.5

The Royal Masonic Benevolent Institution Care Company (RMBI) has a Group Review Score of 9.5 (9.467) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Royal Masonic Benevolent Institution Care Company (RMBI) must have a Review Score.

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Reviewer Connection to The Royal Masonic Benevolent Institution Care Company (RMBI)
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Review of

Cadogan Court

from Sherry S (Daughter of Resident) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved in together and have been so happy in the time they have lived there. All of their needs are taken care of and nothing is too much trouble for any of the kind staff. Everyone is warm , welcoming and any requests that we have made have been accommodated. The whole care home is a clean,
bright, airy and well maintained home from home. Mum has been able to use the hair salon and, at last after years , has been able to get her weekly hair appts back into her routine! Her nails are next for an overhaul! As an extended family group , we were able to celebrate a 4 generation Mothers Day all together this year and with a wonderful three course lunch in the restaurant. Mum and Dad could not be happier there and I could ask for no more.
Reply from Clare Walker, Registered Home Manager at Cadogan CourtThank you for your very kind words. Mum and Dad have settled into the home and into the Cadogan Court family so seamlessly, it feels like they have been with us for a lot longer than they have.
It is heartwarming to see the devotion they have for each other and to hear how proud they are of their family. We are so happy that they chose to come to Cadogan Court.
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Review of

Cadogan Court

from S B (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved to Cadogan Court in Sept 2025 and we have been happy from the outset. The environment is very pleasant and welcoming. Staff are courteous and kind. As a family we have been able to participate in activities at the home and the build up to Christmas was very special. We have peace of mind knowing
Dad is somewhere safe, warm and caring.
Reply from Clare Walker, Registered Home Manager at Cadogan CourtThank you for your kind words and support. We are always striving to be the best we can be for our residents, their loved ones and for each other, its having this common vision that helps us to have a real feeling of being one big family. It is heartwarming to hear that Dad is happy living here.
Warmest Regards
Clare
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Review of

Cadogan Court

from Julie G (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents came into Cadogan Court in April for respite but quickly decided to stay. They both received superb care from the housekeepers to the manager - nothing is ever too much. Sadly Mum died in July and Dad was supported in his grief. His life ended in hospital on October 4th and again all the
staff supported me. They are genuine carers and team leader is wonderful.
Reply from Clare Walker, Registered Manager at Cadogan CourtThank you for your kind words. Although Mum and Dad were with us for but a short time, they very embraced living in the home and quickly part of the Cadogan Court family. Thank you for all of the support you and your family have given to Cadogan Court, Mum and Dad will be remembered with very fond memories.
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Review of

Cadogan Court

from Jack C (Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am 100% satisfied wtih my care at Cadogan Court.
Reply from Clare Walker, Registered Manager at Cadogan CourtThank you for your 5 star feedback. We are so pleased that you are happy with the care being provided and that you chose to become part of the Cadogan Court family.
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Review of

Cadogan Court

from E B (Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A high level of professionalism is provided by all staff. If a resident's requirement cannot be met, time is taken to explain why and a suitable alternative is found. The food is of a high quality with a good variety. The accommodation is well-maintained and clean. As you will learn from my comment,
I am a very satisfied resident.
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Review of

Cadogan Court

from V V (Daughter-in-law of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find it a very caring home, clean and warm. Staff always on hand to update on mother. They all care as if it's their own family. Which leaves you happy to leave them in their care.
Reply from Clare Walker, Registered Manager at Cadogan CourtThank you for choosing us to support Mum, we like to think of all of our residents and their loved ones as part of the Cadogan Court family. Your kind words are greatly appreciated. Warmest regards
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Review of

Cadogan Court

from B V (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A clean caring and supportive home. Excellent staff who go above and beyond. If needed always and warm welcome by all staff when visiting.
Reply from Clare Walker, Registered Manager at Cadogan CourtThank you for your kind words, we value your support and we know Mum looks forward to your visits. Warmest regards
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Review of

Cadogan Court

from Jennifer E (Daughter of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone working in Cadogan Court is very friendly and caring. The option to use a restaurant, dining room or lounge for meals - not to mention your own bedroom - makes my mum feel she is on holiday. There are always staff available on her dementia ward should they be needed.
Reply from Clare Walker, Registered Manager at Cadogan CourtThank you for your kind and positive words. We hope to have a full activity team soon, which will allow us to improve on the current activity programme, which I feel will enhance the care that we provide. We also have a lot of positive changes planned within the Dementia House, so we look forward to working with our residents and their loved ones to add in their personal touches and preferences.
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Review of

Cadogan Court

from Patricia H (Daughter of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the care and support give to my mother. The staff's understanding of our mother's condition and the care they have given her has been of the highest standard. We would also like to thank all the staff for the support they have given to us as a family.
Reply from Clare Walker, Home Manager at Cadogan CourtThank you for your lovely review and thank you for trusting us with the care of your mum, as a team we strive to support each person and their loved ones as we would like our own family members to be supported.
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Review of

Cadogan Court

from Hilary W (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A few weeks short of her 100th birthday my mother moved into Cadogan Court. We could not have found a better place - all the staff are so kind, attentive and professional and my mother often comments that she feels comfortable and well cared for. As a lifelong gardener, she was delighted to pair up
with another resident and cultivate a patch of garden where she could grow flowers, and spend quiet, reflective moments.
The building is clean and light with views over the city and there is plenty of outdoor space and seating. The rooms are spacious, but sometimes we enjoy being able to take my mother to one of the cosy lounges when we visit her. Having sampled the food, I can attest to the fact that the catering is excellent and the chef will cater for individual needs.
We’re very happy to have found such an excellent care home.
Reply from Clare Walker, Registered Manager at Cadogan CourtThank you for your very kind words. It is a pleasure looking after Mum and sharing her knowledge and experience in the garden. Always a talking point when others come to view the home.
Warmest Regards.
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Review of

Cadogan Court

from Paula C (Daughter of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had to make one of the hardest decisions in my life and put my mum into a care home. Cadogan Court was my first choice and it definitely didn't disappoint me. The staff and team are so lovely and they have made my mum feel so welcome and she is so happy, nothing is too much trouble for them. It's
a lovely modern building, very clean, tidy and so welcoming. There is always lots of activities for the residents to join in with. Thank you to everyone for caring for my mum.
Reply from Clare Walker, Registered Manager at Cadogan CourtThank you so much for your kind and positive words. We want to support our residents to live their lives to the fullest in a safe and comfortable environment, surrounded by a caring and supportive team. We are grateful that we have the support of our residents and their loved ones to help us achieve this.
With Warmest Regards.
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Review of

Cadogan Court

from Sarah H (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first contact with Cadogan Court was on the telephone and was greeted by the most pleasant and professional person ever! This was the ongoing theme as we progressed through the system. Once we had registered and had an off-site evaluation, we saw the court and were so impressed. A beautiful, modern
building, beautifully clean and welcoming. Every member of the team, from the home manager down, are so kind and helpful, nothing is too much trouble. Always available to chat and reassure too!
Reply from Clare Walker, Registered Manager at Cadogan CourtThank you so much for your kind and supportive words. Here at Cadogan Court we believe that our residents are the heart of our home and we are all fortunate to be able to share it with them. We are grateful for all of the support we continue to receive from our residents and their loved ones, it helps create a more personalised service. Warmest regards.
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Review of

Cadogan Court

from William S (Son of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum lived at Cadogan Court for fifteen months and, in that time, the care and consideration that Mum got from all the staff was excellent. The whole care home is run with a real professionalism and understanding for the resident, making the experience feel that this is your home. Sadly, Mum passed away
at Cadogan, but the end of life care was exceptional. Both myself and my wife will be eternally grateful and would not hesitate in recommending Cadogan as a top care home.
Reply from Clare Walker, Home Manager at Cadogan CourtThank you for your kind words and sentiments. Mum was a very special lady, she will be missed by all here at Cadogan Court, but remembered with great fondness. We are thankful we were able to support her in her latter years and grateful for the trust she and yourselves put in us when choosing Cadogan Court. With warmest regards, Home Manager.
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Review of

Cadogan Court

from N S (Son of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall my mother receives very good care at Cadagon Court. The care staff (both regular and agency) are always friendly, polite, professional and helpful. The management and reception staff likewise.
The home seems heavily reliant on agency staff and Mum reports the proportion, relative to the regular
staff, has increased in the last year and that there are always new faces.
Mum is immobile and relies on the staff for all her personal needs. She reports that it now seems to take longer for a member of staff to attend to her when she presses her 'call button' and she is regularly told that she is in a queue for assistance and must wait. She recognises that the care staff are stretched much of the time and do their best.
The home tries to offer a programme of activities but at times this has been very limited and if staff are not available to take Mum to the activity she cannot attend. Mum therefore spends most of her time alone in her room which she finds monotonous.
Reply from Clare Walker, Registered Manager at Cadogan CourtThank you for your positive comments and for highlighting your concerns. The past few years have been challenging and we value the support given by yourself and other relatives. As a result of an increase in admissions, we have increased our staff numbers and, as Mum has rightly stated, we filled these numbers with agency staff whilst recruiting permanent staff. Fortunately, we have received applications from many caring individuals and lately, we have welcomed new carers into the team.
As we have key times in the morning and in the evening, we have introduced 2 new shifts to allow for extra carers to be present during these peak times.
We have also welcomed 2 new activities coordinators into the team, which allows our activity programme to run 7 days a week. The programme is being developed with input from residents to ensure it includes sessions that appeal to all. If you would like to discuss any matters further, please do not hesitate to let me know.
Warmest regards.
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Review of

Cadogan Court

from Ronald H (Resident) published on 5 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have the utmost admiration for the level of care and attention given by all members of staff, making this a happy "home". Outings and events are frequent and indoor facilities well provided for, i.e. T.V. etc. Visitors are most welcome and family members are made to feel comfortable. Communications
between home and carers are well catered for. Medical aid is always on hand and well supervised. I for one, considering the circumstances that brought me into the home, am very satisfied.
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Review of

Cadogan Court

from Holly H (Daughter of Resident) published on 6 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved to Cadogan Court in November 18 after my dad died. She was very happy there right up to her sudden death in March 22.
My sisters and I would like to praise the manager and her leadership team and all the magnificent staff for their wonderful hard work on behalf of all the residents. They
are always helpful and accommodating, nothing is too much trouble!
Our mum’s care was first class. She felt safe, warm, well cared for and never lonely. During the Pandemic the home worked tirelessly to keep the residents safe and where possible attempted to continue to provide activities and keep a sense of normality. The home ensured that visiting pods and visiting rooms were made available to relatives as soon as possible. I became an essential carer when allowed and was made to feel very welcome, spending some precious last few months with mum in her room again.
In conclusion, I would not hesitate in recommending this home to your loved ones. It is a real gem of a place and I will miss my visits there!
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Review of

Cadogan Court

from Stephen R (Son-in-law of Resident) published on 20 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been a resident for a number of months now.
The care and love he has received in Cadogan Court Care Home is really quite exceptional.
Letting a care home look after your loved ones is a massive decision and can bring on many anxious moments.
I can only say that the care and attention
he is receiving is truly unsurpassed, compared to many others we have experienced in other situations with my own parents, my uncle and other visits to homes in my professional career.
A massive thank you to all involved, keep up the truly great standards, especially challenging given the past couple of years.
Well done!
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Review of

Cadogan Court

from Shaun G (Son of Resident) published on 9 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Undertook the respite care of my father who is a Freemason. Dad was very pleased to have been able to stay at "this lovely hotel!". He also enjoyed his trip out to the pub!
High quality care with superb facilities.
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Review of

Cadogan Court

from John L (Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience on my arrival in early March, I was made to feel very welcome and felt at home right away. Considering I had lived in Minehead for 82 years, this felt like home. Safety is excellent, the staff are first class, and very helpful every day. The meals, especially breakfast, is the finest you
will ever have.
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Review of

Cadogan Court

from Jen M (Daughter of Resident) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been very happy here - she came here just as the first lockdown started and we didn't expect this all to go on so long. She's decided to stay as she's been comfortable and safe and has made friends. She tells me that the food is very good!
All of the staff have been extremely helpful over
this very difficult period, and have done their utmost to enable some visiting. The visitor's pods have been brilliant as Mum can see us, and we're now hoping to try the nominated visitor scheme.
Mum and another resident have taken on a patch of garden, and that has been amazing. It's made her very happy indeed. She proudly said she was supplying the kitchen with salad last year. Brilliant that this could happen, so thank you for all your care and thoughtfulness.
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Awards / Recognitions (8)

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