The Royal Masonic Benevolent Institution Care Company (RMBI) in London | 2 Care Homes

Review of
Prince George Duke of Kent Court
from Robert S (Son of Resident) published on 12 August 2025

Submitted via Website • Report

Overall Experience

The day my brother and I first walked into reception, we were taken aback by the cheerful atmosphere that greeted us. More akin to a hotel lobby than a retirement home, the place was bustling with life - friendly staff, sunshine streaming through the windows, views of the gardens, appetising menus -

we knew instantly our 90 year old Dad would like it here.
Rendered immobile by secondary bone cancer, the room was well-equipped for Dad's needs. With a big window overlooking the lawn, he also had use of a mobile recliner which gave him the freedom to sit outside, eat in the dining room or socialise in the bar area if he wanted to.
During his four month stay at Prince George, our Dad was treated with an exceptional level of love, care and respect by a dedicated team of nurses, carers and staff who took time to engage with him, laugh with him, cherish and comfort him through the last stage of his life. We will never forget and cannot thank everyone enough for that.

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you for taking the time to give a 5 star review. We really appreciate your feedback, I will pass on this very positive feedback to the whole team. It was a pleasure to care for your Dad in our Home. Kindest regards

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Review of
James Terry Court
from K W (Son of Resident) published on 6 August 2025

Submitted via Website • Report

Overall Experience

JTC tries hard to be a home from home and it delivers it well.

Care and hygiene are great, the place is clean and bright. Activities for the residents and the facilities available is really good.

The rooms are large and bright, we are pleased with our choice as a family.

Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you are happy with the environment and care provided by our staff team who work very hard to create a welcoming home for our residents.

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Review of
James Terry Court
from Tyrone P (Respite Resident) published on 12 June 2025

Submitted via Website • Report

Overall Experience

Very pleasant helpful staff, nice range of food, good activities and entertainment.
Well kept roof garden to sit out when the weather is good.
Rooms and hallways kept clean with a high hygiene level.
I very much enjoyed my stay and will definitely stay again

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kinds words. We're so pleased you were happy with the care you received, our staff team approach and the food provided by the home. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team and we look forward to seeing you again soon.

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Review of
Prince George Duke of Kent Court
from Jane W (Daughter of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother who has a recent diagnosis of dementia and is immobile has been a resident at Prince George for 4 months. During this period not only has my mother been treated with dignity and respect, but so have the family from the management team, carers, to the domestic staff everyone is so friendly

and welcoming and it feels like "home". The lovely ladies in pink who arrange and coordinate the activities and entertainment go out of their way to include my mother and always have a conversation with her. As my mother often says to me "everyone is kind, which is very important, and they talk to me." Mum has recently moved to a newly decorated room, which has the most beautiful coordinated furniture and to top it a view of the garden in flower.

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you so much for your excellent review, it is lovely to know that your Mother and the family as a whole feel like Prince George is Home, the team really try to build friendship relationships with the residents and their families. I will pass this wonderful feedback on to the team. Many thanks

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Review of
James Terry Court
from D M (Daughter of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience

Communication from my initial enquiry, through a delayed discharge from hospital has been open and helpful. The home itself is spotless, whilst warm and welcoming. Dad seems very content in their care. Staff continue an open communication with myself, and have acted on requests. I can relax knowing

he is in their care.

Reply from Bernadette Foley Davies, Business Relations Manager at James Terry Court

Thank you very much for taking the time to write such a wonderful review. Our team will be delighted to know that you are satisfied with all the care provided for your Dad.We will continue to strive to provide care to the highest standards to all of our residents.

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Review of
James Terry Court
from Noel T (Son of Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience

Staff all seem very friendly.
Majority of the carers my father has warmed too which is good.
Food quality seems good
Kept clean
Activities for residents to do
Paperwork side of things has been a bit gung ho but there has been high levels of staff sickness and leave

Reply from Bernadette Foley Davies, Business Relations Manager at James Terry Court

Many thanks for leaving a review. I am happy to hear your dad has settled in well.We hold an open door policy at the home, please do come and see me if there are any concerns regarding paperwork etc.

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Review of
James Terry Court
from G L (Son of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

Staff team very helpful prior to and arranging transfer from hospital. Welcoming and friendly home. Open to us explaining Mum's needs and wishes and involving us in her care plan. Team support family and visitors. Always accommodating of Mum's occasional request for something different at mealtimes.

Reply from Bernadette Foley Davies, Business Relations Manager at James Terry Court

Thank you so much for taking the time to complete a review. We work hard to create a warm and inviting homely setting for all our lovely residents and families.

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Review of
James Terry Court
from D K (Wife of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

My family and I are so grateful for the way my husband is cared for. He is relaxed and helped, for his needs.
The atmosphere is friendly.
Carers/nurses and the admin staff listen to our concerns and my husbands needs.
Thank you.

Reply from Bernadette Foley Davies, Business Relations Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court.We're so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It has been a pleasure to support both you and your Husband.

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Review of
Prince George Duke of Kent Court
from M B (Son of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff are always extremely friendly and helpful. Nothing is too much trouble. We were made to feel welcome as soon as we arrived. There is always something arranged for the residents eg Irish dancers, bagpipes on St Patrick's Day. The animals that visit are always loved by residents. We feel all

the activities contribute to residents sense of well being. Thank you for your outstanding service!

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you for taking time to give us a 5 star review. I am glad to hear that you and your loved one had a warm welcome to Prince George Duke Of Kent Court and that you feel you received an outstanding service. The staff work very hard to make everyone feel welcome. I will pass on your compliments to the whole team.Many thanks

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Review of
James Terry Court
from Gillian R (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

I was recommended James Terry court, and I can honestly say it's everything I hoped it would be; it's a bright, exceptionally clean home, very well run. but what I have found best of all is the care and attention all the staff give to the residents, I was very unsure when having to look for a home that

looked after people like my mother who has dementia as to how it would be as I know how challenging it is, but all my worries were soon put aside as she has settled in very well and is very happy. and gets on well with all the staff.

Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you are happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It is a pleasure to support your mum and i will ensure your kind words, are passed onto the team.

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Review of
James Terry Court
from Alina T (Friend of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

We have been visiting our friend and find this place really friendly, staff welcoming and rooms really pleasant. Food is good! You can feel the care in there. I have used to work in one not so lovely care home in Croydon doing small sessions of massage and I know that James Terry Court delivers. Thank

you for looking after our friend well! Highly recommended.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kinds words. We're so pleased you are happy with the care given to Friend and the food provided by the home. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.

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Review of
James Terry Court
from Richard L (Husband of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

My wife arrived at James Terry Court (JTC)in September 2024, after 11 months in hospital. We expect she will remain here indefinitely. The transition from hospital to nursing home has been very positive. Since arrival, she has been making great progress in recovery. Our experience of JTC is all very

positive. There is a strong feeling of community and joy. Other visitors often comment "This place is lovely", which reinforces our opinions too. The food is prepared and served with great care. The carers and nurses are all cheerful and well organised. The activity programme with two activities every day, 7 days a week, provides great stimulus. Mixing with the other residents is also heart warming. We often join her for meals, making our visit extra special. All of these factors, and more, contribute to our feeling that she is in the best possible place. None of this good stuff just happens by magic, it shows that behind the scenes there is good management at work to produce these results.

Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you are happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It is a real pleasure to support wife and I will ensure your comments are passed onto the team.

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Review of
James Terry Court
from Yvonne S (Relative of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

On visiting my husband's uncle and auntie e found the care to be very welcoming, nothing was too much trouble for the staff. The facilities were excellent. We stayed for lunch for a small fee, again the catering staff put in every effort to make sure the meals were what was wanted plus offering other

choices.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kinds words. We're so pleased you are happy with the the welcoming you received and our facilities at the home. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.

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Review of
James Terry Court
from R H (Relative of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

My relative initially came to James Terry Court for respite care. At that time she was extremely weak and vulnerable. Within a few weeks, her health and well being had improved tremendously. She enjoyed the food, the company, the garden, the activities, having her nails and hair done, the interaction

and care of staff - John Terry Court became her second home.
My relative decided to stay on at James Terry Court as she enjoyed everything they had to offer.
There were inevitably one or two bumps along the road health wise, but every week a doctor visited the care home and saw any resident they were directed to or requested their attention. This was extremely reassuring for family. Communications between James Terry Court and family were excellent and we could visit at any time. We would always be given a warm welcome.
Each member of staff had a specific role and each of them engaged with my relative and carried out their duties diligently and efficiently. James Terry Court was definitely more like a 'home' than a residence.

Reply from Emma Waghnorn, Deputy Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We're so pleased you are happy with the care given to your relative and the support you received. Our staff team work really hard to provide a personalised service and always appreciate feedback. I will ensure your comments are passed onto the team.

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Review of
Prince George Duke of Kent Court
from Tony H (Regular Volunteer) published on 29 October 2024

Submitted via Website • Report

Overall Experience

All the different departments link smoothly together to deliver a professional and caring service to the residents. Everyone is very polite and cheerful producing a welcoming atmosphere for all.
Special mention must go to the entertainment team. The activity coordinators go above and beyond what is

expected of them to deliver a wide & varied full seven-day programme. Their compassionate & kind approach to the residents never wains and is clearly appreciated by all the residents who look forward eagerly to each activity. This is not just observed by myself but is echoed when I speak to the residents who always sing their praises.
All the staff are dedicated to the caring service they supply they create an atmosphere in which the highest level of care can be given.

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you for your positive feedback, it is always great to hear that the staff team goes above and beyond, they work hard to ensure that the residents well well-being is always met during every aspect of their day. Your lovely feedback will be passed on to the teams—many thanks.

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Review of
Prince George Duke of Kent Court
from Pamela L (Friend of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

After spending a month of respite in Prince George's care home I have to say at first unwillingly, I then found that in some ways I was reluctant to leave! I made some friends there and have since been back to visit. Whilst staying there I have to say the staff were all superb, really helpful and kind

and even encouraging my rehabilitation even when I was not keen. I recently went back on a visit to a friend and was lucky enough to pick an afternoon/early evening where there was some entertainment. It was a group of young lads who were a tribute to a British rock band from the 60's. Not only was I made to feel most welcome it was also nice to see families enjoying themselves with their loved ones. The staff really put themselves out to make sure that everyone was included and had a great time and I really enjoyed it as did everyone and the band.

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you so much for your five-star review. I am glad to hear that your experience was very positive. I will pass this lovely review on to the care and activities teams, who work very hard to ensure everyone feels warmly welcomed and included. Many thanks.

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Review of
James Terry Court
from Peter C (Son of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

My mother was shown great kindness, care and patience by all the staff at James Terry Court. And making her final days peaceful and we thank everybody for the kindness, care and assistance shown to my wife and myself.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kinds words. We're so pleased you are happy with the care given to mum, and the kindness shown to you and your wife. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.

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Review of
Prince George Duke of Kent Court
from R H (Daughter of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

Dad has been here for a few years. The care he receives from everyone here is amazing and as a family knowing he is so well looked after is great.
The Activity Team ensures that there are lots of different activities-/entertainment and encourages the residents to take part and join in.
Dad is happy

and well cared for with care, compassion, and dignity.

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you for your 5-star review. The activities team spends time with the residents when choosing entertainment and activities to ensure that there is something for everyone. I will pass on your very positive feedback to the team. Kindest regards.

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Review of
Prince George Duke of Kent Court
from Rebecca W (Niece of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

The Prince George team of staff made such a big difference - not only did they go above and beyond to make my auntie feel safe and loved they helped her to feel at home and all the daily activities and friendships were developed with all the staff who were always cheerful and happy. All the events and

entertainment including the Christmas trip to Ruxley Manor and the local area were so interesting and she loved the Easter chick's arrival and interaction with 2 dogs that made her so happy. My auntie told me it was one of the happiest parts of her later life and she felt loved by all the staff. I can never put into words what a special care home Prince George Duke of Kent is - it was beyond our expectations for the team's kindness, love, and respect. Thank you.

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you so much for this 5-star review. I am so glad that your Aunt felt loved by the staff team and that friendships were developed. I will hand over this very positive feedback to the teams here at Prince George. Kindest regards.

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Review of
Prince George Duke of Kent Court
from Pauline K (Daughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

It is just over 18 months since my mother moved into the dementia unit at Prince George Duke of Kent Court. The care my mother receives goes beyond anything we as a family could ever have imagined or expected. We have on this new and at times challenging journey, learnt so much and taken inspiration

from the hard-working, dedicated and supportive team that my mother is so very fortunate to have. Whilst we know mum is safe, happy and so well looked after by the team, it can be a little difficult at times as a family (untrained of course) to know if we are saying or doing things the right way, doing enough or maybe at times expecting too much of her. This is, however, always so well understood and supported by the team and any doubts or apprehensions we may have had have always been met with complete compassion and reassurance which has enabled us to gain a greater understanding of dementia and in turn educate us in the best ways we can help to support Mum.

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you so much for such positive feedback. The dedicated team who work with residents with dementia strive to ensure families feel included and supported in all aspects of their loved ones' care. I will pass this lovely review on to the team.

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Care Homes Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in London

The Royal Masonic Benevolent Institution Care Company (RMBI) Locations in London (2)

The Royal Masonic Benevolent Institution Care Company (RMBI) Reviews in London (164)

Prince George Duke of Kent Court

James Terry Court

James Terry Court

Prince George Duke of Kent Court

James Terry Court

James Terry Court

James Terry Court

James Terry Court

Prince George Duke of Kent Court

James Terry Court

James Terry Court

James Terry Court

James Terry Court

James Terry Court

Prince George Duke of Kent Court

Prince George Duke of Kent Court

James Terry Court

Prince George Duke of Kent Court

Prince George Duke of Kent Court

Prince George Duke of Kent Court

Awards / Recognitions (8)

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