Care Homes Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in London

after GP visits and they keep the family involved in changes in care needs. The home is always clean and doors are managed by staff to keep the residents safe. They run a lot of nice events, they've had a Summer Beach Party & McMillan Coffee Morning since Nan has been there. All the residents were involved in both if they wanted to be. They have activities available to the residents everyday but they can do pretty much whatever they want to do. All the staff I've met from the cleaners to the managers have been soo kind and helpful. Nothing is too much trouble for them.

are spacious,and all the areas are kept spotless,there is so much for them to do,lots of entertainment and activities, a very nice hairdressing salon,it really is like a very well run hotel,but the emphasis for me is how well they take care of mum, they are so kind, I cannot find any fault and would highly recommend it.

of the staff and this still continues and is the same with every member of staff that I have met. The staff take care of all of my mums personal needs, but also as importantly, take the time out to just sit and talk to the residents.

The home is always very clean, food looks lovely and I think there are activities most days, although my mum does not take part in a lot of these, but there is never any pressure on my mum to do things that she does not want to do.

My mum has Dementia and Parkinsons, but since being at JTC, I hardly notice her Parkinson symptoms and her mobility has improved.

I can not praise the staff enough and thank you for putting the familys minds at ease

to put in place any suggestions. A great home.

we knew instantly our 90 year old Dad would like it here.
Rendered immobile by secondary bone cancer, the room was well-equipped for Dad's needs. With a big window overlooking the lawn, he also had use of a mobile recliner which gave him the freedom to sit outside, eat in the dining room or socialise in the bar area if he wanted to.
During his four month stay at Prince George, our Dad was treated with an exceptional level of love, care and respect by a dedicated team of nurses, carers and staff who took time to engage with him, laugh with him, cherish and comfort him through the last stage of his life. We will never forget and cannot thank everyone enough for that.

and welcoming and it feels like "home". The lovely ladies in pink who arrange and coordinate the activities and entertainment go out of their way to include my mother and always have a conversation with her. As my mother often says to me "everyone is kind, which is very important, and they talk to me." Mum has recently moved to a newly decorated room, which has the most beautiful coordinated furniture and to top it a view of the garden in flower.

he is in their care.

the activities contribute to residents sense of well being. Thank you for your outstanding service!

you for looking after our friend well! Highly recommended.

positive. There is a strong feeling of community and joy. Other visitors often comment "This place is lovely", which reinforces our opinions too. The food is prepared and served with great care. The carers and nurses are all cheerful and well organised. The activity programme with two activities every day, 7 days a week, provides great stimulus. Mixing with the other residents is also heart warming. We often join her for meals, making our visit extra special. All of these factors, and more, contribute to our feeling that she is in the best possible place. None of this good stuff just happens by magic, it shows that behind the scenes there is good management at work to produce these results.

choices.

and care of staff - John Terry Court became her second home.
My relative decided to stay on at James Terry Court as she enjoyed everything they had to offer.
There were inevitably one or two bumps along the road health wise, but every week a doctor visited the care home and saw any resident they were directed to or requested their attention. This was extremely reassuring for family. Communications between James Terry Court and family were excellent and we could visit at any time. We would always be given a warm welcome.
Each member of staff had a specific role and each of them engaged with my relative and carried out their duties diligently and efficiently. James Terry Court was definitely more like a 'home' than a residence.

expected of them to deliver a wide & varied full seven-day programme. Their compassionate & kind approach to the residents never wains and is clearly appreciated by all the residents who look forward eagerly to each activity. This is not just observed by myself but is echoed when I speak to the residents who always sing their praises.
All the staff are dedicated to the caring service they supply they create an atmosphere in which the highest level of care can be given.