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Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Surrey

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Surrey

Only the locations & reviews in Surrey for The Royal Masonic Benevolent Institution Care Company (RMBI) are showing below.

View the details of all 17 locations (with 1457 reviews) owned by The Royal Masonic Benevolent Institution Care Company (RMBI)

The Royal Masonic Benevolent Institution Care Company (RMBI) Locations in Surrey (1)

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1 Care Home owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Surrey
Shannon Court

Shannon Court Road, Hindhead GU26 6DA 

9.8 79 reviews
"We as a family cannot speak too highly about Shannon Court and the team within. The care and consideration that they have given to both our…"   Read all 79 reviews
Location Type Care Home

Shannon Court is a renovated Edwardian country home located in pleasant woodland in Hindhead, Surrey. The Home is close to the South Downs with its breath-taking areas of outstanding natural beauty. The grounds are laid out for the enjoyment of residents,… Read more about Shannon Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 53 Rooms
  • from £1,600 / week

The Royal Masonic Benevolent Institution Care Company (RMBI) Reviews in Surrey (79)

9.7

The Royal Masonic Benevolent Institution Care Company (RMBI) has a Group Review Score of 9.7 (9.687) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Royal Masonic Benevolent Institution Care Company (RMBI) must have a Review Score.

Overall Experience
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Reviewer Connection to The Royal Masonic Benevolent Institution Care Company (RMBI)
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Review of

Shannon Court

from Janice H (Daughter of Resident) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family cannot speak too highly about Shannon Court and the team within. The care and consideration that they have given to both our parents/grandparents has been outstanding. After 73 years together they did not want to be seperated and the staff have gone out of their way to ensure that that
is the case. From the manager to the cleaner and everyone in between they genuinely care about the residents and treat them with the greatest respect. It is a wonderful environment , welcoming, safe and secure. Relatives are encouraged to walk freely around the residential home. They have nothing to hide.
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your kind words, and for giving up the opportunity to look after Mum and Dad and keep them together, It is a pleasure to see them settle and feel part of the Shannon Court Family.

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Review of

Shannon Court

from Rachel N (Daughter of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was moved to Shannon Court for the final few months of her life. Sadly she was no longer able to appreciate the lovely surroundings and grounds nor the activities that were on offer. What she did get to benefit from was the total dedication of the staff to making her final month's as comfortable
as possible. As a visitor it was lovely to see the other residents enjoying their twilight years, I would often see the staff up the drive way with the residents in their wheel chairs out in the fresh air, those who are more able can enjoy the stunning grounds with the woodland walk, fish pond and outdoor seating. Who knew that more disabled residents could enjoy a rickshaw ride rather than being stuck indoors. The care shown to my mother and to me will never be forgotten, as a relative you feel part of the family of carers, same faces rather than agency strangers, name tags you can read and memories of exceptional kindness made
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your kind words, it was a pleasure to have been able to look after Mum, I know how much she meant to you. I am glad the team made you feel welcomed and that you felt part of the Shannon Court family. Thank you for trusting us to care for Mum.

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Review of

Shannon Court

from Clifford H (Son of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before my father was admitted at the beginning of May, my wife and I went to visit the home. We were shown around and made to feel very welcome, and at no point did we feel that our initial visit was being rushed. On my father's admission, the staff have settled him in and made him feel very welcome,
and have been monitoring him every day to try and integrate him into the home as quickly as possible. I don't think that any care home could do a better job than what Shannon Court has done for my father and our family. When I have visited my father, when there is no one around, he has said to me on a number of occasions that all of the staff there are really caring and lovely. I could not recommend this care home highly enough.
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your lovely words and trusting us to look after your father, we are glad that you have chosen Shannon Court to look after him, and it is a pleasure to welcome you all to be part of the home.

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Review of

Shannon Court

from Jane L (Daughter of Resident) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Shannon Court for six years now. The care staff treat her like a member of their own family, with such kindness and respect. Mum is in the late stages of dementia and it is important to me that her beliefs and wishes are still respected, I can truly say, all the staff endeavour
to achieve this. It is testament to the care she is receiving, by seeing how content and happy she is. Thank you all.
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your kind words, It is a pleasure to look after Mum for the 6 years she has been here, and to see her happy and so settled at the home makes the work we do at the home so rewarding, thank you for trusting us with your loved one.

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Review of

Shannon Court

from Jason C (Son of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shannon Court is a warm and welcoming place with a dedicated and caring team. The staff go above and beyond to support residents, treating them with kindness, patience, and respect. The management team is fantastic - always approachable, communicative, and genuinely invested in the well-being of both
residents and their families. The facilities are well-maintained, clean, and comfortable, creating a homely and secure environment. There's a great variety of activities to keep residents engaged, and the meals are well-prepared and enjoyable. While it wasn't the right long-term fit in this instance, I'm truly grateful for the care and effort provided. I would highly recommend Shannon Court to families looking for a professional, compassionate, and supportive home for their loved ones.
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for you kind words. We wish you and Mum all the best in her new home and for the future.

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Review of

Shannon Court

from P E (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shannon Court took my father at short notice - although we had already visited last year as potential for my father when the need arose. The Shannon Court team went above and beyond when we needed help, during the Christmas period. The team are very kind and caring, and my father has remarked repeatedly
on how lovely the team of carers are. Everyone is friendly, positive, and enormously supportive at a particularly difficult time for the family and my father. The food is great and plenty of it. Shannon Court has a lovely fresh and bright, welcoming feel to it.
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your kind words, it is a pleasure to have your father at Shannon Court and he is now part of the family here at the home. It is good to have been able to help you and the family and your mother at a difficult time. Thank you for trusting us to look after him.

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Review of

Shannon Court

from Sarah C (Granddaughter of Resident) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has been at Shannon Court a few months now and it's given her a new lease of life. She's happy, well cared for and enjoying making friends and getting involved with all the trips and activities. It's so nice to see her being so well taken care of so she can concentrate on enjoying life. The home
is set in lovely grounds and everyone is so welcoming, we love spending time with her there.
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your kind words, we are happy to be able to look after your loved one and that she is able to have a new lease of life and you as a family are able to enjoy special moments together.

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Review of

Shannon Court

from A I (Granddaughter of Resident) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting my nan is always such a good time. She is so happy in the home and has made so many friends. I've seen first hand how amazing the carers are with her - they've taken the time to introduce themselves to us as family members too. It is always a clean and happy environment. There are lots of great
activities for the residents, which my nan enjoys doing! Great facilities too with tea and coffee/hot chocolate available for visitors. Cosy living rooms so everyone in the family can join in too! Would definitely recommend Shannon Court!
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your kind words, it is so nice to hear the positive feedback about how the staff and the home make you feel when you visit your nan, it is our pleasure to care for her each and every day and give her the opportunity to make new friends later in her life.

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Review of

Shannon Court

from S L (Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it is a super place. The people, residents and staff are wonderful. We have lots of things to do, music, films and outings. Great fun. The management team are very good, excellent. Like living on my own, it's very lovely.
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for the lovely, review and that you feel like Shannon Court is your home, it makes us proud as a team that you feel this way.

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Review of

Shannon Court

from David F (Son of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted as an emergency respite to Shannon Court in May 2024 before deciding to stay permanently at the home. All the staff have been wonderful in helping her to settle in, nothing has been too much trouble.
It has taken a few weeks for her to settle but she is now loving what Shannon has
to offer. She has made new friends and enjoys the activities, doing things she wouldn't have had the chance to enjoy living at home alone.
Her room is lovely and looks out onto the grounds, she enjoys going for a walk around the grounds or sitting out weather permitting. The community team who visit the home has also been amazing. Thank you, the manager and all your team at Shannon for all you do for Mum.
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your wonderful review and for trusting us to look after your mum, she has settled so well into like the service and has an amazing sense of humour that make staff and resident smile on a daily basis.

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Review of

Shannon Court

from Marian M (Daughter of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the home for a few months now and she is very happy there. There are activities arranged for each day if people want to get involved. The gardens of the home are lovely and well kept and have some lovely walks around the grounds. The staff are very friendly and caring towards residents
and visitors. If you are looking for a Care Home for a loved one, I would recommend Shannon Court.
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your wonderful review and for trusting Shannon Court to look after your mum and make each day special. It is great when you bring the grandchildren to the home as it gives so much joy to your Mum and other residents. Thank you

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Review of

Shannon Court

from Paul M (Son of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum became unable to live alone safely and as we already knew them, we approached Shannon Court to see if it were feasible for her to move there. The management was helpful, professional and sympathetic throughout the whole process, and Mum moved in a week later. She took a while to settle in after
such a big upheaval in her life, but the staff have been fantastic, and having now been there for well over a year, she has made many friends amongst both the staff and other residents. The District Nurse service partners brilliantly with Shannon Court's care team to provide Mum with the best care she has ever had. She is now happy and feels totally at home, eats and sleeps well, joins in with many organised activities, is safe, and approaches each day with such enthusiasm that she has become an inspiration to many. As a family, we are immensely grateful to all at Shannon Court for giving Mum a wonderful place to live and us the peace of mind to know she is in the best possible place.
Reply from Steve Stace, Business Manager at Shannon Court

Thank you Paul for your kind words, it is a pleasure to look after your Mum and for you to trust us with her health and well-being, she has been on a journey at the home and it is amazing to see her approach each day with such a positive outlook and to make so many friends along the way.

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Review of

Shannon Court

from Hayley F (Daughter of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ethos of this Home is that it is my Dad's home and the staff definitely all follow this through.
We, as visitors, always feel very welcome and at home there too and nothing is ever too much trouble for the staff.
The management are excellent and have been so helpful and the whole team are definitely
led from the top in the very best way.
Any queries or emails are answered clearly and promptly.
The grounds and gardens are beautiful for the residents to sit in and take in the sunny days too.
Thank you for all you are all doing for my Dad in the Dementia Wing.
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your kind words, the Home is proud that you are trusting us to look after your Dad and we are glad that we have been trusted to look after him and give him an enriching life and the support to you to enjoy precious moments with him.

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Review of

Shannon Court

from Lindsay F (Daughter of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was at Shannon Court for approximately eleven months. Thanks to all the lovely staff there Mum was able to live out her last days in the cocoon of warmth, kindness and dignity. I am in Australia but communicated every day with her while she was there. She would tell me what she had for breakfast,
lunch and supper. I'd know when she'd asked for a cup of tea, had a bath or her nails and hair done. She told me about Max - the beautiful dog that visits from time to time; about a fun Italian lunch, a donkey trotting down the hallway and coronation chicken. Through her eyes I saw the daffodils flower outside her window and always knew when the pheasant was visiting. All these things brought Mum great joy and earlier this year I went there and saw it all for myself. Thank you Shannon Court for everything you did for Mum, I don't think anyone could have done more. And thank you from Mum too, I know she would want us to say that.
Reply from Veronika Feszecsko, Deputy Home Manager at Shannon Court

Thank you very much for the lovely review and thank you for entrusting us with her care, we miss her dearly and very happy that she enjoyed her stay at Shannon Court. It means a lot to us to have been able to share lots of smiles and memories.

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Review of

Shannon Court

from Ann D (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was only there for a few months and was initially confused, due to dementia, not being in her childhood home, but the staff were caring and kind to her and she appeared more settled after a few weeks, although would still want to go home to see her mother. She had the option of joining the daily
activities if she felt inclined and could go to her room for quiet time. Her room had a lovely dual aspect overlooking the enclosed garden on one side and the wider grounds and woods on the other. I knew between visits that she was safe and well looked after by the lovely staff.
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for the lovely review, it was a pleasure to have looked after Mum for you for her final months and it was always a pleasure to see you on your regular visits to the home.

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Review of

Shannon Court

from D C (Resident) assisted by family/friend published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm happy here, especially in this room. The staff are very friendly and helpful. Really enjoy the entertainment and activities team. Enjoy the trips out. Very appreciative of my surroundings.
Reply from Steve Stace, Business Manager at Shannon Court

It is always a pleasure to look after you and ensure that you feel at home, It is pleasing to see that you are enjoying the activities and planned trips out. I enjoy our conversations and talking with your family when they visit you.

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Review of

Shannon Court

from David C (Son of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a couple of hesitant days, Mum soon settled in and realised that she was in the best place for her needs.
She joins in with the plentiful activities, has made a few good friends and has a brilliant interaction with the caring staff.
If mum needs anything that is not “the norm”, she or I only
have to ask for or suggest an activity and it is considered and something is arranged.
Mum wants for nothing and regularly thanks me for introducing her to all of the lovely staff.
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your kind words it is a pleasure for you and Mum to have trusted us, and we are so glad she is here at Shannon Court and settled into the home.

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Review of

Shannon Court

from Eileen C (Respite Resident) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent two weeks at Shannon Court for respite care. I was treated with care and respect. My repeat medical prescription was undertaken professionally. The menu and dining room provided a good choice of meals, and three meals a day were available. I was registered with the local GP practice, and a district
nurse attended to my leg dressing.
In all, I have no doubt Shannon Court is a very well-managed care home for the elderly. There is a relaxed and contented atmosphere at the home.
Reply from Steve Stace, Business Manager at Shannon Court

It was a pleasure to have you stay at Shannon Court. The staff and other residents miss your company and conversations, and we hope you return again in the future.

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Review of

Shannon Court

from Alison C (Daughter of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled into Shannon Court very well. The staff have been amazing from our very first visit. The grounds and garden areas are so nice and kept in very high condition. Rooms are very nice, bright, clean, etc, and the carers are so nice and gentle, and nothing is too much for them. This is a first-class
care home, and it's five stars plus.
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your kind words. It is a pleasure to have been able to welcome your mum to her new home; we are so pleased she is here and settling in and making new friends.

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Review of

Shannon Court

from Jo B (Daughter of Resident) published on 2 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The leadership of this home really inspires confidence. The manager is professional, responsive and reliable. He sets the tone of ”this is your (aka resident’s) home. And we are privileged to look after you“. Shannon Court also has some incredible staff. And we’d like to thank them for their care. Empathy
and compassion are essential qualities, and most have that. Unfortunately, all homes seem to have to use agency from time to time, and I guess staff have off days; there have been a couple of occasions when I feel my mum has not received the tenderness she needs. Admission was bumpy primarily because the hospital made copious medication errors that took time to sort. Shannon Court worked hard to solve these with us, and they reply to emails promptly. The maintenance has taken much longer to sort out than we would have liked. When a person only has four square walls to look at these delays seem much longer. Overall, we are delighted that our dear mother and Grandmother are settled and cared for here.
Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your kind words, and trusting us to look after your Mother/Grandmother and for working with us to ensure that we are providing the best care and support for her. It is clear that as time elapses and she settles, we have been able to provide the support that she requires and what you expect from the whole team here at Shannon Court.

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Awards / Recognitions (8)

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