Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Surrey

is the case. From the manager to the cleaner and everyone in between they genuinely care about the residents and treat them with the greatest respect. It is a wonderful environment , welcoming, safe and secure. Relatives are encouraged to walk freely around the residential home. They have nothing to hide.

as possible. As a visitor it was lovely to see the other residents enjoying their twilight years, I would often see the staff up the drive way with the residents in their wheel chairs out in the fresh air, those who are more able can enjoy the stunning grounds with the woodland walk, fish pond and outdoor seating. Who knew that more disabled residents could enjoy a rickshaw ride rather than being stuck indoors. The care shown to my mother and to me will never be forgotten, as a relative you feel part of the family of carers, same faces rather than agency strangers, name tags you can read and memories of exceptional kindness made

and have been monitoring him every day to try and integrate him into the home as quickly as possible. I don't think that any care home could do a better job than what Shannon Court has done for my father and our family. When I have visited my father, when there is no one around, he has said to me on a number of occasions that all of the staff there are really caring and lovely. I could not recommend this care home highly enough.

to achieve this. It is testament to the care she is receiving, by seeing how content and happy she is. Thank you all.

residents and their families. The facilities are well-maintained, clean, and comfortable, creating a homely and secure environment. There's a great variety of activities to keep residents engaged, and the meals are well-prepared and enjoyable. While it wasn't the right long-term fit in this instance, I'm truly grateful for the care and effort provided. I would highly recommend Shannon Court to families looking for a professional, compassionate, and supportive home for their loved ones.

on how lovely the team of carers are. Everyone is friendly, positive, and enormously supportive at a particularly difficult time for the family and my father. The food is great and plenty of it. Shannon Court has a lovely fresh and bright, welcoming feel to it.

is set in lovely grounds and everyone is so welcoming, we love spending time with her there.

activities for the residents, which my nan enjoys doing! Great facilities too with tea and coffee/hot chocolate available for visitors. Cosy living rooms so everyone in the family can join in too! Would definitely recommend Shannon Court!

to offer. She has made new friends and enjoys the activities, doing things she wouldn't have had the chance to enjoy living at home alone.
Her room is lovely and looks out onto the grounds, she enjoys going for a walk around the grounds or sitting out weather permitting. The community team who visit the home has also been amazing. Thank you, the manager and all your team at Shannon for all you do for Mum.

and visitors. If you are looking for a Care Home for a loved one, I would recommend Shannon Court.

such a big upheaval in her life, but the staff have been fantastic, and having now been there for well over a year, she has made many friends amongst both the staff and other residents. The District Nurse service partners brilliantly with Shannon Court's care team to provide Mum with the best care she has ever had. She is now happy and feels totally at home, eats and sleeps well, joins in with many organised activities, is safe, and approaches each day with such enthusiasm that she has become an inspiration to many. As a family, we are immensely grateful to all at Shannon Court for giving Mum a wonderful place to live and us the peace of mind to know she is in the best possible place.

led from the top in the very best way.
Any queries or emails are answered clearly and promptly.
The grounds and gardens are beautiful for the residents to sit in and take in the sunny days too.
Thank you for all you are all doing for my Dad in the Dementia Wing.

lunch and supper. I'd know when she'd asked for a cup of tea, had a bath or her nails and hair done. She told me about Max - the beautiful dog that visits from time to time; about a fun Italian lunch, a donkey trotting down the hallway and coronation chicken. Through her eyes I saw the daffodils flower outside her window and always knew when the pheasant was visiting. All these things brought Mum great joy and earlier this year I went there and saw it all for myself. Thank you Shannon Court for everything you did for Mum, I don't think anyone could have done more. And thank you from Mum too, I know she would want us to say that.

activities if she felt inclined and could go to her room for quiet time. Her room had a lovely dual aspect overlooking the enclosed garden on one side and the wider grounds and woods on the other. I knew between visits that she was safe and well looked after by the lovely staff.

have to ask for or suggest an activity and it is considered and something is arranged.
Mum wants for nothing and regularly thanks me for introducing her to all of the lovely staff.

nurse attended to my leg dressing.
In all, I have no doubt Shannon Court is a very well-managed care home for the elderly. There is a relaxed and contented atmosphere at the home.

care home, and it's five stars plus.

and compassion are essential qualities, and most have that. Unfortunately, all homes seem to have to use agency from time to time, and I guess staff have off days; there have been a couple of occasions when I feel my mum has not received the tenderness she needs. Admission was bumpy primarily because the hospital made copious medication errors that took time to sort. Shannon Court worked hard to solve these with us, and they reply to emails promptly. The maintenance has taken much longer to sort out than we would have liked. When a person only has four square walls to look at these delays seem much longer. Overall, we are delighted that our dear mother and Grandmother are settled and cared for here.