Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in East Sussex

Reply from Gavin Kingham, Registered Home Manager at Barford CourtThank you so much for taking the time to share your very kind and thoughtful feedback. It truly means a great deal to us to hear how positively you and your sister feel about the care your mum has received at Barford Court.
The team will be very pleased to hear that their careful monitoring, coordination with the GP, and follow-up care helped support her recovery and comfort. Ensuring our residents feel safe, well cared for, and listened to is always our priority.
Your kind words about the warmth, humour, and attentiveness of the staff will be shared with everyone, including our kitchen and maintenance teams, who will be especially pleased to know their help and small gestures have made such a difference to your mum's daily life.
It is a pleasure to care for her, and we are grateful for the trust you place in us. Thank you again for your appreciation-it is messages like yours that encourage and motivate our team. Thank you again.

Reply from Gavin Kingham, Registered Home Manager at Barford CourtIt is good to hear you think your mum is getting really great care, which must be such a relief for you, especially being a couple of hours away. I am glad my team has been so responsive and professional, especially with everything your mum has been going through. Having those regular check-ups and quick access to treatments really makes a difference. It must also be comforting for you knowing that the carers are so kind and attentive. Thank you again for your lovely comments.

Reply from Gavin Kingham, Registered Home Manager at Barford CourtThank you so much for your kind words. It truly means a lot to us to know that Barford Court has become a place where both you and your mum feel safe, supported, and at home. We are so pleased to hear that she's happy and receiving the care she deserves.
We completely understand how important it is for you to feel confident in the care your mum is receiving, and we're honored that you trust us to provide that. The entire team takes great pride in treating each resident like family, and it's wonderful to know that we've been able to give her the attention and care you would want for her.
We're grateful to have your mum as part of our community, and we'll continue to ensure that she feels at home here every day.
Thank you again for your trust and your thoughtful feedback.

Reply from Gavin Kingham, Registered Home Manager at Barford Courthank you very much for taking the time to share such positive feedback.
We are delighted to hear that you observed a high standard of care and kindness, and that residents are treated with the respect and dignity they deserve. Your comments about the quality of the food, staff availability, and the range of activities on offer are especially appreciated, as these are areas our team works very hard on every day.
It is particularly rewarding to know that residents appear engaged, well supported, and enjoying both their meals and activities. I will be sure to pass your kind words on to the whole team, as feedback like this means a great deal to them.
Thank you again for your thoughtful comments and for recognising the dedication of our staff.

Reply from Gavin Kingham, Registered Home Manager at Barford CourtI'm so sorry to hear about the challenges Pamela had been facing, but it's really heartening to hear that she has found a place where she's comfortable and thriving. I am pleased you feel our care home is providing her with an excellent environment, both in terms of physical care and emotional support. It must be a relief for you to know that she's in a good place, and it's amazing that her health and well-being have improved so much.
It's also great that your family rallied around you both to ensure Pamela got the care she needed. It must have been tough for you as her primary caregiver, so having this break seems to have benefited you both. Thanks again for the lovely comments.

Reply from Gavin Kingham, Registered Home Manager at Barford CourtIt sounds like you made a really tough but thoughtful decision, and I'm glad to hear that Barford Court has turned out to be a positive place for your dad. It must be such a relief to see him receiving the care and attention he deserves, especially when you first had those uncertainties. It's great to hear you feel that you've found a place with a calm and personal approach, our team really try to connect with the residents. Thanks for your feedback.

Reply from Gavin Kingham, Registered Home Manager at Barford CourtThank you so much for sharing these heartfelt words. It was a privilege for all of us at Barford to care for your mum over the last two and a half years, and to make Barford feel like home for her. Even during the more challenging times, she was always met with the kindness, patience, and the respect she deserved. We're truly grateful that we could support you and your family, and that you were able to spend those precious final days by your mum's side. Knowing that we could help you focus on being a daughter during that time means more to us than you know. Thank you, again.

Reply from Gavin Kingham, Registered Home Manager at Barford CourtThank you for sharing such a heartfelt message. It is truly heartening to hear that your mother has experienced such a positive and fulfilling environment at Barford Court over the past eight years. The fact she has always been treated with respect and dignity, and the care provided is of such a high standard, speaks volumes about the dedication of our team and management. It is also wonderful to know that the range of activities available to residents, along with the inclusion of relatives, creates a sense of community and involvement.
Your praise of the management and the various teams within the home highlights the exceptional level of support and care that they provide, not only to the residents but to their families as well. This comprehensive and compassionate approach is clearly evident in your experience.

Reply from Gavin Kingham, Registered Home Manager at Barford CourtThank you so much for your kind message. We're really pleased to hear that both your parents are settling in well and that the transition is becoming easier for them. It's completely natural for this period to feel challenging, and we're glad that our team has been able to support them - and you - throughout.
Knowing that their care brings you peace of mind means a great deal to us. Our team work hard to provide compassionate, consistent support, and it's wonderful to hear that this has made such a positive difference. If there's ever anything you'd like to discuss regarding their care or wellbeing, please don't hesitate to get in touch. We're always here to help.

Reply from Gavin Kingham, Registered Home Manager at Barford CourtIt's so reassuring to hear that your aunt is receiving such wonderful care. Our team are really committed, and it's great to know that you feel her environment is both clean and engaging with plenty of activities for all the residents. Regular updates and open communication really make a difference, too. It must be a comfort to see her socialising and feeling comfortable in the home. We think she is great!!

Reply from Gavin Kingham, Registered Home Manager at Barford CourtThank you so much for your kind words. It's truly heartwarming to hear how well your loved one is being cared for here at Barford Court. It sounds like our team really goes above and beyond to create a warm, respectful, and personalised environment for all residents. The fact that you've noticed their training, the wide range of activities, and the quality of care really speaks volumes about our dedicated team and the thoughtful approach they take every day.
It's also wonderful to hear that the homely, relaxed atmosphere, along with the beautiful seaside location, makes for a great place to spend time with family and friends. The care, dignity, and respect shown to residents is at the core of everything, and your feedback really highlights how much that matters to you and your family.
Thank you again for taking the time to share your experience. It means a lot to the team to know that their efforts are appreciated.

Reply from Gavin Kingham, Registered Home Manager at Barford CourtIt's so heartening to hear that your mum has been receiving such great care here at Barford Court for the past 16 months. Myself and my team strive to do an amazing job creating a supportive and caring environment for all the residents. The fact we have a varied program of events to keep everyone engaged is fantastic, and it's great to know that any concerns you have are always addressed quickly. It must make a big difference for both your mum and your family to have this level of attention and care.

Reply from Gavin Kingham, Registered Home Manager at Barford CourtI'm so glad to hear that your mother is receiving such excellent care here at Barford Court. It sounds like our team really went above and beyond, not only caring for her during her hospital stay but also ensuring she was comfortable when she returned home. It's a huge comfort knowing you made the right choice for her care, and it must mean a lot to see her so well supported. If you ever need anything else or have any concerns, don't hesitate to reach out

Reply from Gavin Kingham, Registered Home Manager at Barford CourtThank you very much for your beautiful words and it really was an honour to care for dad and you as a family. We strive to make families feel supported and our residents feel valued, it is reassuring to hear our team are encompassing our values of being kind, supported and trusted. We really do our upmost to ensure our residents feel this is their home. You are welcome to visit anytime, thank you again.

Reply from Gavin Kingham, Registered Manager at Barford CourtThank you so much for your beautiful comments regarding the care your mother received while she was with us. We try our best to treat our residents as part of our family. I want to again express our condolences for the sad passing of your mother, she was much loved. Thank you again for your lovely comments.

Reply from Gavin Kingham, Registered Manager at Barford CourtThank you for your positive feedback, Sally. It really does mean a great deal to the team and I. Thank you again.