Care Homes Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Northumberland

Nothing seems to be too much trouble for our friend. A friend and myself visit every week and there is always someone popping in to the room to bring drinks or check menu choices, which are always adapted to suit. Our friend never complains about the home and is always speaking highly of the staff and care.

I am a regular visitor to Scarbrough Court. I find all members of staff to be very professional and more than helpful. Nothing is too much bother for them. The residents rooms are always clean and tidy. The person I visit would rather be in her own home, however she realises that this is now not possible and is more than happy to be in a 'home from home' at Scarbrough Court. It is a credit to all staff.

Our mam has been living in the nursing wing of Scarbrough Court since January, and we cannot speak highly enough of the care and support she has received during this time. From the nursing care to the holistic support provided for her emotional and personal wellbeing, the team at Scarbrough Court have consistently delivered. This has given us an enormous sense of reassurance and peace of mind, knowing that Mam is safe, happy and being cared for in such a compassionate and professional environment. The professionalism of all the staff is evident on a daily basis. Mam has experienced some medical issues during her time at Scarbrough Court, and on every occasion these have been dealt with promptly, appropriately and with great care. Communication has been excellent, I have been kept fully informed and updated throughout. I honestly cannot speak highly enough of our experience at Scarbrough Court. We are incredibly grateful to every member of staff for everything they do.

My dad Davy is on the residential unit in this carehome, he has been here for 6 years now, this home has everything any resident requires for a new residence to live. From the moment you walk in the reception staff are on hand to greet and help you, the care staff on both the nursing unit and upstairs on the residential unit ( my dad was on here before moving downstairs ) are all worth their weight in gold. They provide love and care to each and every resident. They make sure each resident is happy, safe, and content. The nurses on the nursing unit are all diamonds, they provide my dad with high standards care, they keep me informed on his health on a weekly basis ( more should i ask ) any issues that pop up are always rectified at the first instance and kept me in the loop at all times. The activities co-ordinators are great aswell, there is always something to get involved in should you wish to, indoor and outdoor activitys, and outings in the community. Great management aswell.

My Grandad stays at this care home and he couldn't be in a better place. He's so well looked after and it's clear that every member of staff genuinely cares about the residents. The home itself is lovely, but it's the people who really make the difference. I can't remember everyone's names (sorry!), but every single person we've met has been kind, welcoming, and always happy to help. A special mention to Richard and Stacey who have been fantastic and always go the extra mile for my Grandad. We're always so grateful!!

Well done + thank you to you all.

Scarborough Court is excellent. The whole ambiance is great. The lounges are spacious and light. The staff are friendly and vary caring. My mother's room is quite large, light and cosy. Nothing is a problem for the management to deal with. Staff are helpful and obliging too. Parking is easy and the dining room is large with lots of windows. Music generally is played whilst dining. Choice of food is good and tasty. Very pleased my mother is here, so is she.

Exceptionally well run establishment. All staff are professional, kind and caring and go above and beyond. Clinical care nursing manager greeted my husband on arrival with care and dignity and made sure he was settled in nicely. His organisational skills are to be commended as the move from hospital to Scarborough Court went to ease and care.

Scarborough Court provided a safe and secure environment for mum and I am grateful that she is in safe hands.

My dad (Derek)has been at Scarbrough Court for 8 months now. It is a beautifully laid out home with excellent caring staff. My father was previously in a hospice before coming here in July 2025. The home is superbly run with great facilities and a home from home feel. The staff are skilled, patient and very attentive. My dad realises he is in a lovely place. My sister and I looked at many homes before choosing this one and we are so pleased we did. Can't rate it highly enough

Nursing care is good , staff friendly approachable and caring . Levels of cleanliness are high , food quality is good and available at all times. The environment is clean and tidy , including outdoor areas . Plenty of events and entertainment are available including gentle exercise, excursions,musical entertainment and celebrations. All involved in this care home are totally committed to making residents as happy and comfortable as possible .

Ella (mam) arrived Tues 10th Feb and within an hour she appeared to be more settled and content than in hospital. All staff gave us (mam, daughters, son in laws and grandson/granddaughters) a very warm welcome. The overall transition was excellent due to the assistance of Richard.

Thankyou again for helping us through this journey xx

I'm truly blown away by the compassion shown by the Nurse Manager at Scarbrough Court. My mam and her best friend (friends for over 70 years) hadn't seen each other in well over a year due to illness and disabilities. The Nurse Manager is going above and beyond to arrange a home visit so they could reunite, hold hands, cry, and share precious time together. This thoughtful gesture will have a huge impact on their mental wellbeing and means the world to me. The care, kindness, and dedication shown here are exceptional. Thank you from the bottom of my heart.

It's early days, but already they have made it work!

Unfortunately I am unable to return to my own home. Being away from "normality" at any time is not easy but has been helped enormously by the care and respectability I have received from everyone I have had contact with. Without exception every member of staff has gone beyond their line of duty to help not only myself but my family through both the happy and difficult times. I am pleased to be settled in my "new home" and feel proud to say to people that I am a resident with nursing care at Scarbrough Court and here I intend to stay for the rest of my life. Why go to the RITZ when everything is here?!

Excellent constant professional care for our Mam. All the staff are lovely, caring and work so hard. The home itself is very clean, comfortable and airy. The rooms are a good size compared to other homes we liked at. We feel very lucky to have our Mam in Scarborough Court. Thank you for everything

I could not recommend Scarborough Court highly enough, all staff have treat my grandma like a family member with so much compassion and care from day one. The care provided is excellent and very efficient, all members of staff are extremely knowledgeable and friendly at all times and always making the time to answer any questions. The facilities are exceptional with plenty of activities/events provided to cater for all residents and family members to partake and enjoy. I could not ask for a better place for my grandma to call home!

My mam has been in Scarborough Court for a year now. She really didn't want to be there at first but they have gradually won her over. The staff are so kind and patient with her, even when she is being stroppy and rude ! My brother and I couldn't be happier with her care, all the staff are so friendly with us and nothing is ever a problem to them. I would 100% recommend this home to anyone.

My grandmother has been a part of Scarbrough Court for over 5 years now, and the team are fantastic with her. It's always lovely to feel welcomed when visiting, and over the years getting to know some of the staff. They all work so unbelievably hard, and I'm very grateful to know she's in safe hands :)