The Royal Masonic Benevolent Institution Care Company (RMBI) in Northumberland | 1 Care Home

Review of
Scarbrough Court
from Angela E (Daughter of Resident) published on 16 July 2025

Submitted via Website • Report

Overall Experience

Excellent constant professional care for our Mam. All the staff are lovely, caring and work so hard. The home itself is very clean, comfortable and airy. The rooms are a good size compared to other homes we liked at. We feel very lucky to have our Mam in Scarborough Court. Thank you for everything

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your wonderful comments about the care that Mum recieves and about the Home. The team are fantastic and I will ensure that I share your comments with them.Thank you again.

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Review of
Scarbrough Court
from Katy B (Granddaughter of Resident) published on 16 July 2025

Submitted via Website • Report

Overall Experience

I could not recommend Scarborough Court highly enough, all staff have treat my grandma like a family member with so much compassion and care from day one. The care provided is excellent and very efficient, all members of staff are extremely knowledgeable and friendly at all times and always making the

time to answer any questions. The facilities are exceptional with plenty of activities/events provided to cater for all residents and family members to partake and enjoy. I could not ask for a better place for my grandma to call home!

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your amazing feedback and comments, I am so pleased that not only your Grandma enjoys living here but also how you feel as a family, we couldn't do what we do without our fantastic residents and their families.Thank you so much again.

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Review of
Scarbrough Court
from H T (Daughter of Resident) published on 14 July 2025

Submitted via Website • Report

Overall Experience

My mam has been in Scarborough Court for a year now. She really didn't want to be there at first but they have gradually won her over. The staff are so kind and patient with her, even when she is being stroppy and rude ! My brother and I couldn't be happier with her care, all the staff are so friendly

with us and nothing is ever a problem to them. I would 100% recommend this home to anyone.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your wonderful comments and feedback, it is always lovely to receive such positive news and how comfortable family feel when visiting Mum.I will ensure that your feedback is shared with the team.Thank you again.

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Review of
Scarbrough Court
from Robyn P (Granddaughter of Resident) published on 14 July 2025

Submitted via Website • Report

Overall Experience

My grandmother has been a part of Scarbrough Court for over 5 years now, and the team are fantastic with her. It's always lovely to feel welcomed when visiting, and over the years getting to know some of the staff. They all work so unbelievably hard, and I'm very grateful to know she's in safe hands

:)

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments, your Grandma is very much part of the Scarbrough Court family, with her wonderful sense of humour and wit she brightens up everyone's days. It's a pleasure having her with us.Thank you again.

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Review of
Scarbrough Court
from Tracy M (Daughter of Resident) published on 11 July 2025

Submitted via Website • Report

Overall Experience

My mam came to live here after suffering a stroke in January. I could really not recommend enough the staff and the care provided by Scarbrough Court. Not only to the care they are providing with my mam, but the love and care for all of us as a family. I really would say they create a home from home,

the cleanliness, the food everything really is 5 star. We appreciate the support of all the staff within the home.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your amazing comments, these are words that we love to hear about the care, the Home and service we provide.Its makes everything so worthwhile to receive feedback like this.Thank you again.

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Review of
Scarbrough Court
from G P (Granddaughter of Resident) published on 11 July 2025

Submitted via Website • Report

Overall Experience

Since my nanna has moved in (about 5 years ago or so now) I think she's had the best care and the staff are amazing. It's nice to know she's close by, being well looked after & the home has a lovely atmosphere.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments, I'm so pleased that you are happy with the care and support your Nanna gets at Scarbrough Court, I will ensure that your comments are shared with the team.

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Review of
Scarbrough Court
from Sharon R (Daughter-in-law of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

I would like to thank everyone for making my mother in law and the whole family very welcome. The care my mother in law is getting is brilliant. She feels safe and comfortable for the first time in a long time. The food is very varied and lovely. She is even enjoying the odd glass of wine with her meals.

The activities programe is varied and stuck too. She has loved seeing the pony, chicken & guinea pig.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank so much for your lovely comments, Mum is an amazing lady, so talented in so many ways, Mum has also had a big influence on us too, her knitting is fantasic the the Sailor Doll that she did for an neighbours 99th Birthday and the Pride doll that Mum made for us. I'm so pleased that everyone feels so welcomed, i will ensure i pass your comments over to the whole teamThank you so much again.

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Review of
Scarbrough Court
from Nigel R (Son of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

I have recently moved my mother here from another home, I can not praise the home or staff enough. The difference in my mother in the last 2 months is nothing short of remarkable. Several of my mother's visitors have made comment on how lovely it is to visit her and to go to the home because of the

friendly & homely atmosphere that is created by everyone.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments, I am so pleased that Mum has settled in so well and enjoying life at Scarbrough Court and the impact this is having on Mum's wellbeing.It makes everything so worthwhile to hear feedback like this, the whole team are amazing.Massive Thank you again

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Review of
Scarbrough Court
from Alan G (Son of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

My dad has been at Scarbrough Court for a couple of years now. He loves all the staff and says he feels safe and looked after. I agree 100%.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely feedback and comments, I'm so pleased to hear that Dad enjoys living at Scarbrough Court, he has a great rappor with everyone and always stops to have a chat. I'll ensure that your feedback is shared with the team.

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Review of
Scarbrough Court
from R S (Cousin of Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

The staff here are very caring and always ready to help with any problems the residents may have, someone is always near at hand if any help is required. Staff are always very friendly and always willing to any problems that the residents may be concerned about.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments, it is always great to recieve such positive feedback.I will pass your comments over to the team.Many thanks again.

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Review of
Scarbrough Court
from L S (Relative of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

Staff are always happy and cheerful and willing to help. Residents are treated with dignity and nothing is too much trouble. Activities are first-class and all occasions are celebrated. Rooms are warm and cosy and residents are encouraged to personalise them as they wish. All in all Scarborough Court

is an excellent home from home for elderly residents.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments, it is always heart warming to recieve such wonderful, positive feedback.Massive Thank you again.

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Review of
Scarbrough Court
from C C (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My Mum has been at Scarbrough Court for 7 months now and I feel very grateful that she has a place there. My mum went from being an active, independent lady to needing full time nursing care after a significant stroke. During the last few difficult months the Scarbrough court care staff, nurses and

management have all been so kind and supportive. Mum receives excellent care in a clean and pleasant environment. The food seems to be very good and the kitchen staff are accommodating of mum's complex dietary needs. There are also regular enrichment activities organised, which makes for a friendly and inclusive atmosphere.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments, after such a significant life changing event not only for Mum but for you as a family, that by Mum moving into Scarbrough Court has given you all, the reassurance that the care that Mum is receiving is excellent care.Thank you again for your lovely words.

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Review of
Scarbrough Court
from Beverley S (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Mam came to live in Scarbrough Court in March 2024 until she sadly passed away in November 2025. I can honestly say she had an amazing experience as did all the family. The support, care, friendly and approachable staff (who were more like family) and love from everyone was first class and I would

not hesitate to recommend this care home to anyone!
Thank you for everything xxx

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments, Mum was such a huge character and she is so sadly missed, as are all of you.The team are great and I'm so pleased that you felt we were more like family, please don't be a stranger and if you are ever passing please pop in and say Hi, take care of yourselves.

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Review of
Scarbrough Court
from Helen P (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My mam went into Scarborough court following a long stint in hospital 5 years ago. It was a very difficult time as it was right before covid lockdown. The staff helped her settle in and stepped in where I wasn't able to. They kept me up to date with everything and still continue to do so. She's on

nursing and has lots going on medically but she's so well cared for the nursing team are always on the ball. She has her favourite carers who always manage to put a smile on her face when she's feeling upset or agitated. But all the team are so nice and caring I don't worry at all about her as I'm updated or informed when I need to be. The home itself is lovely..rooms are bright and big..nice grounds.. always something going on. Wouldn't have wanted mam anywhere else.
Thankyou team..you are appreciated.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments, I can't believe Mum has been with us for 5 years, time seems to have flown by.The team are great and I'm so pleased to hear how settled Mum is and how happy you are as family with the care Mum recieves.I will ensure that your feedback is passed over to the team.

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Review of
Scarbrough Court
from H N (Wife of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

I have unfortunately had to visit three other homes over recent months and I can honestly say this one is by far the best. The staff not only care for my husband but are there for me also. I feel that they are my friends. There are many activities arranged and trips out in the mini bus. A party was

held for my husband's 90th Birthday. I get the feeling when I go on that the staff enjoy their work. I think the 5-star ratings say it all.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments, sharing that how comfortable you also feel coming into the home to visit your loved one.The team across the board are amazing and I will ensure that I share your lovely feedback with the team.

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Review of
Scarbrough Court
from Mandy H (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Dad has been living at Scarborough Court now for a year & I would just like to thank everyone for everything they do.
Dad is very happy there & is well looked after, cared for and fed well, even liking a little glass of cider now & again.
There is plenty of activities, trips & things for Dad to

do if he feels up for it.
Everyone is approachable if I have any concerns about anything, & strive to do the best for all of the residents.
I would recommend Scarbrough Court 100%

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments and feedback, Dad is such a lovely gentleman, I'm so pleased that Dad has settled in and is very happy being here.It is such a difficult decision to make to move your loved one into a Care Home, but I'm so pleased that you chose us.I will ensure that your comments are passed onto the team.

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Review of
Scarbrough Court
from R D (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My Mum has been at Scarbrough Court for 6 months and I am very happy with the care she receives. Her needs are quite complex and she receives excellent medical support, I am always kept updated regarding her health issues and any further external practioner support/care required and conducted.
All

the the staff are always very approachable and welcoming.
I feel confident that my lovely Mum is good hands and well cared for at this time in her life, it's very difficult finding somewhere that ticks all the boxes and I feel like Scarbrough Court was a good choice. Thank you for giving her the kind and considerate care she deserves.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments and feedback. It is lovely to hear that as a family you feel that Scarbrough Court is the right place for Mum, the team are great and i will ensure that I share your fantastic comments with them.

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Review of
Scarbrough Court
from Andrea A (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My dad chose Scarborough court as his end of life care unfortunately it came sooner than expected at only 11 days .
My dad received the most professional, caring and outstanding care in his short stay . Staff were attentive and intuitive to my dad's needs . As a daughter I could not have wished for

more . My dad was very happy.. Scarborough court is a beautiful homely and caring environment. Staff are attentive , professional and are clearly there because they care . I couldn't have wished for a more perfect place for my dad to be in his final days and will always be grateful for their care

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments, I'm so sorry that Dad wasn't with us longer, the care team are a wonderful, amazing team and the care they deliver is completed is a dignified, caring manner. The team know their residents so well and are supported by a team of fantastic Nurses.

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Review of
Scarbrough Court
from C D (Son-in-law of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Lovely clean care home with welcoming and professional staff. Our whole family feel at complete ease knowing my mother in law is well cared for and happy.
There is always something going on, whether it be activities for the residents or activities the whole family can enjoy.
Every member of staff

is approachable and always put the residents wellbeing at the forefront.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments and I'm so pleased that everyone feels at ease when visiting Scarbrough Court.The team are amazing and I will ensure that your feedback is shared with them.

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Review of
Scarbrough Court
from S R (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Dad has only been here for four week now but has settled in very well, thanks to all of the staff here. They are very friendly and attentive. They seem to be prepared go above and beyond to help. The nursing staff have been most helpful with dad's requirements and medication. They also arranged for

the local minister from the nearby church to visit him.
We are delighted that dad is living here and know he is being well looked after. Thank you.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments about the care and treatment that Dad is receiving from the team, I will ensure that your comments are shared with our great team :)

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Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Northumberland

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The Royal Masonic Benevolent Institution Care Company (RMBI) Reviews in Northumberland (118)

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