Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Dorset

on 7lbs in weight which is amazing. They include all the residents in events and where ever possible each resident is brought into the day room so they can engage and be included in all the days activities. The gardens are beautiful and my Mum can be taken out in her wheelchair which is lovely. She has also been taken out in the minibus to the beach to have an ice cream which she really enjoyed.
All the staff are so friendly and helpful and engage with the residents on an individual basis and I have no hesitation in recommending this home to any prospective residents and families.

still looks like my mum. She and all the residents are stimulated through a whole variety of entertainment and activities - I feel as though every time I visit there are new things on the wall, new entertainers, new areas and colours. The manager is extremely dedicated and ensures that it feels like the residents home with meals and bedtimes etc all flexible to the day and the individuals needs. Her room and bathroom are always clean and tidy, with lots of pictures up. Of course it's sad to see mum poorly but I can see that she feels relaxed and cared for, that she is warm, safe and so much better off than when we were struggling to care for her at home. Thank you xx

residents individual preferences , interests and family life. Their door is always open for residents, staff and relatives and the dedicated team of Seniors and Care staff are polite, respectful and attentive to all who live there.
The activities coordinator is a vibrant and encouraging personality and provides stimulation and fun to brighten the day.
The kitchen / dining support staff ensure a clean and positive dining experience for the residents and nothing is too much trouble .
The laundry ladies are cheerful and clothing is always returned to dad's room , he's always in his own clothes too.
They help to find the light in our dear Dad.
THANK YOU

go into a home, but I can honestly say it's the best out come for all of us. The food is lovely, there are always activities for the residents: music and singing, baking, flower arranging, painting to name a few. The staff are all friendly and caring and the manager is outstanding. Myself and my dad both feel part of the Red Admiral family.

Her personal care needs are being met and she has 3 square meals a day and lots of snacks in between. She is slowly beginning to get more comfortable with her surroundings. We as a family feel very confident that she is in safe hands. We have regular updates on how mum is doing when we haven't seen her which is a great comfort. It's only 5 mins from the seafront so a lovely area to take your loved ones for some fresh air and a change of scenery. Would highly recommend.

at all times and encouraged to join in the daily activities programmes which are designed to stimulate the residents in body and mind.
Residents retain their true identity and are treated with the appropriate care, love and understanding at all times, most importantly retaining dignity when dealing with personal care and cleanliness which is supported by an excellent laundry service.Meals, drinks and snacks are always available.
For the residents this becomes their new home with the support of the Zetland Court family around them, not only the staff, but all residents are encourage to integrate into their new way if life which cannot be easy when a person loses their independence.

residency of a care home this is where I want to be.

I could give it 6 stars, I would.

care available.

forward to being able to treat herself and has her hair done once a week, in the onsite hair salon. She joins in with many of the activities that are arranged and enjoys the weekly residents' meeting in the large lounge with the home manager. The food is generally quite good although there have been some occasions recently where it has not been as good but I understand that Zetland Court are aware of some issues with the catering and is working to improve this. I would definitely recommend Zetland Court and thank you for looking after Mum so well.

time in your care home. We even asked if he could have his last days back in his room after having a day in hospital which he did. Your administration, catering and care teams are a credit to you, nothing was too much trouble. We know now we should have arranged for him to be a resident much earlier and perhaps he would have reached his 101 birthday. All your care much appreciated.

worrying about day-to-day organization. She enjoys the contact with other people at meals and activities. The opportunity to video call her is vital to me as I live abroad and I particularly look forward to seeing photos of her on social media. I spent many weeks visiting Mum at Zetland and we are both convinced she has made the best choice. A lovely carer accompanies her to hospital appointments. All the employees and volunteers, eg in the office, restaurant, care team, cleaning, technicians and laundry work so hard to create a respectful, caring, safe and fun atmosphere, thank you!

issues she was made to wear incontinence wear as they seemed to have insufficient staff to be able to assist her in moving to the toilet. What I felt was detrimental to her dignity and staff attitude was why are you ringing when you have a pad on? On a couple of occasions I saw no staff during my whole visit, is there any check on people entering the building? A secure door opens when you ring but I could wander about anywhere unchallenged. This is a lovely building, room that was always clean, activity sheet seemed to be repeated every week though, I was not present enough to judge properly. No, I do not want Mum to return, it is going to take weeks to get her back as she was, if we can.

I feel the staff go to great lengths to make the home a very happy place to be.

is eating well and has gained a little weight at last. She very much feels part of the community and thoroughly enjoys all the activities.
I cannot thank the team there enough, my mother is really enjoying her life there and at 99 years old, it is exactly where she wants to be!
The staff are always smiling and happy to help, so very kind and patient.

of mind this gives my brother and me is so good, it's difficult to express in words.
The activities and entertainment arranged for every day are normally excellent and are improving, post the pandemic week by week. Particularly with the addition of minibus trips out to nearby locations and attractions.
The only negative over the past year surrounds the kitchen and quality of food; a well-known situation which is also improving week by week.
My thanks go to all the staff and team members at Zetand Court - for their constant care and respect for my mum! Not to mention their incredible professionalism, hard work, dedication, and patience.
Thank you.

dates during the year, especially over December for Christmas. As well as all the activities that are planned for enjoyment and stimulation. I cannot speak highly enough of the care, particularly from Sue the manager of Red Admiral. They are extremely caring and, do their best for the individual people.