Care Homes Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Dorset

Mother was at Zetland Court for some 3 years, a lovely old building in delightful grounds with farthest part looking through a chine to the sea. Care was excellent, all very kind and considerate up to the end. Although not one for organised 'fun' she enjoyed the classical music performances, poetry and the regular resident's meetings with the very charming and capable manager. She also enjoyed being able to walk in the gardens and down through the woods to the sea view. Mealtimes were always enjoyed in the dining room, albeit the food was at times uninteresting, nevertheless another change of scenery and company! No hesitation in highly recommending. Thank you to all staff and volunteers.

A dear friend of mine has recently moved into Red Admiral View. The staff, in particular the manager Sue, have gone out of their way to make her feel settled and happy. She has a lovely room overlooking the beautiful gardens. The room is always clean, tidy and rubbish taken out promptly. When a call bell sounds staff are quick to respond to residents and with patience and compassion. The communal areas/toilets are always spotlessly clean. There is a varied programme of activities. The Christmas programme of events has been fantastic. They also offer trips out to garden centres. They are all so welcoming when visitors arrive and show flexibility if someone wants to take a loved one out for a while. I can't comment about the food but my friend always says that it's delicious and it always smells so good to me! There's always a tea trolley available with cake! I often take my friend over to the main house Zetland Court where we are always welcomed. Thank you to you all for all you do.

My mum spent the last year as a resident in Red Admiral wing when her dementia advanced to the stage where dad and I were no longer able to care for her at home. The worry and guilt we had for making the decision soon disappeared when we saw how mum was cared for, always with such patience and dignity. The staff took time to learn about mum's background so that they could engage with her and they really do understand how dementia affects the residents. The residents are encouraged to spend time out of their rooms and there are always activities for them to take part in. Christmas was made really special with loads of decorations, activities, parties, presents, raffles and we celebrated mums 90th birthday with a party for residents friends and family. Every holiday and birthday is celebrated. Nothing is too much trouble for the manager Sue and her amazing team. Red Admiral became our second home and we were always welcomed and made to feel part of the Red Admiral family

All the staff are so friendly and helpful and engage with the residents on an individual basis and I have no hesitation in recommending this home to any prospective residents and families.

My mum has been a resident in Red Admiral View - the specialist dementia home at Zetland for a few years now. All the residents are treated with respect and care, helped with their specific needs and supported as individuals. Mum is always nicely dressed, with her hair done, nails often painted and still looks like my mum. She and all the residents are stimulated through a whole variety of entertainment and activities - I feel as though every time I visit there are new things on the wall, new entertainers, new areas and colours. The manager is extremely dedicated and ensures that it feels like the residents home with meals and bedtimes etc all flexible to the day and the individuals needs. Her room and bathroom are always clean and tidy, with lots of pictures up. Of course it's sad to see mum poorly but I can see that she feels relaxed and cared for, that she is warm, safe and so much better off than when we were struggling to care for her at home. Thank you xx

THANK YOU

Our mum came to red admiral view at Zetland court a few weeks ago. Having Alzheimer's it's been a very difficult time for her but with the help and support of all the lovely staff at Zetland Court she is settling in nicely. Their attention and care has been so lovely and given us all great comfort. Her personal care needs are being met and she has 3 square meals a day and lots of snacks in between. She is slowly beginning to get more comfortable with her surroundings. We as a family feel very confident that she is in safe hands. We have regular updates on how mum is doing when we haven't seen her which is a great comfort. It's only 5 mins from the seafront so a lovely area to take your loved ones for some fresh air and a change of scenery. Would highly recommend.

For the residents this becomes their new home with the support of the Zetland Court family around them, not only the staff, but all residents are encourage to integrate into their new way if life which cannot be easy when a person loses their independence.

Every care and consideration provided much needed respite and support at Zetland Court.

Should I ever need to consider residency of a care home this is where I want to be.

Zetland Court is somewhere where you know that your loved one is looked after. The attention to care is second to none and all the staff are 'friends' as well. One big family. All are helping in the absence of activities coordinator to keep the residents amused.

If I could give it 6 stars, I would.

After visiting the dementia unit daily for many months I cannot praise them too highly. It is a pleasant place to be in the company of the carers and manager, not to mention the housekeeping staff and those in the kitchen. My husband has settled and appears happy and I am content that he has the best care available.

Zetland Court is a lovely home set in beautiful grounds. The staff are all cheerful, caring and professional. Mum is always saying how lovely they all are and how well she is being looked after. She enjoys the company of both the staff, the volunteers and the other residents. She particularly looks forward to being able to treat herself and has her hair done once a week, in the onsite hair salon. She joins in with many of the activities that are arranged and enjoys the weekly residents' meeting in the large lounge with the home manager. The food is generally quite good although there have been some occasions recently where it has not been as good but I understand that Zetland Court are aware of some issues with the catering and is working to improve this. I would definitely recommend Zetland Court and thank you for looking after Mum so well.

We are writing this to tell you what lovely, compassionate and helpful colleagues you have at Zetland Court. From day one we were made to feel as if we were one of a family. The care our stepfather at 100 years old received was exemplary, nothing was too much trouble even though he had only a short time in your care home. We even asked if he could have his last days back in his room after having a day in hospital which he did. Your administration, catering and care teams are a credit to you, nothing was too much trouble. We know now we should have arranged for him to be a resident much earlier and perhaps he would have reached his 101 birthday. All your care much appreciated.

My mother is receiving the best care possible and is coming up to her 101st birthday. Ever since she came to Zetland Court she has been looked after very well and I can only praise the dedication and kindness of the staff.

My mother decided to move in permanently after a trial period. She spent one night back in her old apartment then surprised everyone by arriving at Zetland Court in a taxi to ask if her room was still free. She feels really at home out on the veranda enjoying the garden and in the lounges and has stopped worrying about day-to-day organization. She enjoys the contact with other people at meals and activities. The opportunity to video call her is vital to me as I live abroad and I particularly look forward to seeing photos of her on social media. I spent many weeks visiting Mum at Zetland and we are both convinced she has made the best choice. A lovely carer accompanies her to hospital appointments. All the employees and volunteers, eg in the office, restaurant, care team, cleaning, technicians and laundry work so hard to create a respectful, caring, safe and fun atmosphere, thank you!

My mother went for a 3-week visit extended by several more weeks as she broke her wrist in a fall. The fall was no one's fault but Mum needed more assistance in toileting, mobility and personal care. The staff whilst welcoming and busy seemed to be overstretched. For example, whilst mum had no continence issues she was made to wear incontinence wear as they seemed to have insufficient staff to be able to assist her in moving to the toilet. What I felt was detrimental to her dignity and staff attitude was why are you ringing when you have a pad on? On a couple of occasions I saw no staff during my whole visit, is there any check on people entering the building? A secure door opens when you ring but I could wander about anywhere unchallenged. This is a lovely building, room that was always clean, activity sheet seemed to be repeated every week though, I was not present enough to judge properly. No, I do not want Mum to return, it is going to take weeks to get her back as she was, if we can.

I find the staff at the Red Admiral Wing to be very friendly, helpful and most importantly caring. They look after my mum very well and indeed have taken good care of her for the last 8 years. The home is always clean and tidy and there are lots of activities laid on to stimulate those being cared for. I feel the staff go to great lengths to make the home a very happy place to be.

The staff are always smiling and happy to help, so very kind and patient.