Care Homes Owned by Forest Healthcare in Hertfordshire

Foreign staff should have at least conversational English. I did not understand them, and they did not me, and there was a high percentage of foreign staff. Staff wear different coloured shirts for the jobs they do, but a new resident does not know what the colours mean. There should be a chart on display so that a new resident knows who they are speaking to. When I came in on March the 3rd I asked for an extra pillow for my bed. I did not get one and gave up asking after a week. I also asked for a hand towel as the one supplied was a towel sheet far to large for me, I never got one. The times for meals was all over the place, sometimes early, sometimes late. In early hours of the morning, the sounds of laughter came from the dining area was very loud, as though they were having a party. This happened every night. They had no thought for residents trying to sleep. One night, a member of staff blew a whistle outside my bedroom door and continued down the corridor, still blowing in the early morning hours. They thought it was funny to upset the residents. I was supposed to have some physio, but did not receive any.

Can I say the staff was amazing, caring and dealt with my mum in every aspect of her care, right to the end. Amazing compassion when she passed.

Generally, the staff are very helpful and knowledgeable. Definitely makes me feel safe. Feeling safe was the most important thing for me, having never been in this situation before.

I've now lived at Forest Care Village for over 12 years, I feel very much included in the home. We have very good management. All the staff are very kind and caring to me, and nothing is too much trouble for them. They also support me and give me reassurance when I'm feeling blue.

I enjoyed living here at Forest Care. The staff team is very respectful and helpful, they listen to my concerns and act upon them and respond in a timely and respectful way with confidence. They go above and beyond.

A lovely place staff very friendly & helpful.

Thank you to you all

I live here for a while. I'm happy here; it has lots to do.

I visited my mum on Tuesday and had a lovely time staff are kind caring and understanding about the care my mum gets the staff are wonderful and welcoming it is in a lovely area close to town centre supermarket and high street great transport links 5 minutes walk to railway station and close to hotels nearby for overnight stays

In 3 years, I have not come across any mistreatment towards residents.

Care provided at Forest Care is exceptional beyond what I can put on paper. Have personally practically proved the every improving changes in personal care and room refurbishing with the outside and gardens refreshed always.

My experience within the home, my room is very nice, the food, the people and staff are all very welcoming and easy to get along with. The entertainment is first class, the activities are well thought through and I very much enjoy the food and time spent with staff and the residents.

I have lived here at F.C.V for over 3 years. I enjoy activities and the care is good. Its a fun and friendly home.

I have lived at Forest Care Village for 16 years and it truly feels like home. The activities are enjoyable and I love being involved with the club and the local community. The physiotherapy team is very good and very supportive.

The food and meals are good, with a noticeable improvement since the new catering service started. The staff are kind and caring, and the cleaners are amazing, everything is always kept very clean.

Everyone here feels like a friend, and there is a real sense of community. I am very happy living at Forest Care Village.

Amazing and excellent!

The staff here at forest care are always helpful and attentive. They always help me with my needs and go above and beyond to meet my expectations. The staff are considerate and treat me with respect. Whenever I am in need of help, they are always there for me.

I came to visit my mother today and it was a very pleasant experience. Mum is in another room which really nice and she seems very content. The staff I met were so very nice and they are so very good with mum even though she can be a bit naughty at times.

Two members of staff in particular have been so good with Mum, we feel worry free and know she is in good hands.

I have been here for three months, the first month I was ill your staff have got me better. All the staff and carers have been very kind.The activities have been helpful nice to mix. The staff are very helpful and goes the extra mile to help people, which includes the people who find it hard to do the games.

This is a great place to live. The staff always try to help where ever they can. We have an excellent manager who always has time to listen to any problems we have and does her best to solve them. I cannot forget the lifestyle team who do their best to include everyone!