Care Homes Owned by Forest Healthcare in Hertfordshire

We have always found staff kind and caring. Everyone seems to know Wendy by name.

I have been at Forest Care Village for just over two years, and have settled in well, I have made some good friends and have become close to a lot of the staff and residents. I enjoy taking part in some of the activities provided.

The experience is good the experience the experience is wonderful. They include me in supporting reception and visitors and I am happy about it I even have a badge that I wear and they need to order me a new one

My name is Peter, and I am one of the resident living at forest Care village in Borehamwood. I like the place, and the staff are brilliant. I do activities, and I am now Garden Manager which I enjoy, it gives me confidence and makes me Happy. I sleep well at night, and I feel I can do something. The management are happy too. I also like going out shopping, and the staff always escort me. They are always ready to take me and all the managers are nice to me.

When I moved in, everything was great, care was great, but lately I feel that the care and staff attitude has changed, there has been times where I have had to wait for a while to receive care. There needs to be a variety of activities and different entertainment

Mum is very well looked after and cared for. I find the staff to be very friendly and accommodating. Everywhere seems to be very clean and tidy and space for mum to move.

Foreign staff should have at least conversational English. I did not understand them, and they did not me, and there was a high percentage of foreign staff. Staff wear different coloured shirts for the jobs they do, but a new resident does not know what the colours mean. There should be a chart on display so that a new resident knows who they are speaking to. When I came in on March the 3rd I asked for an extra pillow for my bed. I did not get one and gave up asking after a week. I also asked for a hand towel as the one supplied was a towel sheet far to large for me, I never got one. The times for meals was all over the place, sometimes early, sometimes late. In early hours of the morning, the sounds of laughter came from the dining area was very loud, as though they were having a party. This happened every night. They had no thought for residents trying to sleep. One night, a member of staff blew a whistle outside my bedroom door and continued down the corridor, still blowing in the early morning hours. They thought it was funny to upset the residents. I was supposed to have some physio, but did not receive any.

Can I say the staff was amazing, caring and dealt with my mum in every aspect of her care, right to the end. Amazing compassion when she passed.

Generally, the staff are very helpful and knowledgeable. Definitely makes me feel safe. Feeling safe was the most important thing for me, having never been in this situation before.

I've now lived at Forest Care Village for over 12 years, I feel very much included in the home. We have very good management. All the staff are very kind and caring to me, and nothing is too much trouble for them. They also support me and give me reassurance when I'm feeling blue.

A lovely place staff very friendly & helpful.

Thank you to you all

I live here for a while. I'm happy here; it has lots to do.

I visited my mum on Tuesday and had a lovely time staff are kind caring and understanding about the care my mum gets the staff are wonderful and welcoming it is in a lovely area close to town centre supermarket and high street great transport links 5 minutes walk to railway station and close to hotels nearby for overnight stays

In 3 years, I have not come across any mistreatment towards residents.

Care provided at Forest Care is exceptional beyond what I can put on paper. Have personally practically proved the every improving changes in personal care and room refurbishing with the outside and gardens refreshed always.

My experience within the home, my room is very nice, the food, the people and staff are all very welcoming and easy to get along with. The entertainment is first class, the activities are well thought through and I very much enjoy the food and time spent with staff and the residents.

I have lived here at F.C.V for over 3 years. I enjoy activities and the care is good. Its a fun and friendly home.

I have lived at Forest Care Village for 16 years and it truly feels like home. The activities are enjoyable and I love being involved with the club and the local community. The physiotherapy team is very good and very supportive.

The food and meals are good, with a noticeable improvement since the new catering service started. The staff are kind and caring, and the cleaners are amazing, everything is always kept very clean.

Everyone here feels like a friend, and there is a real sense of community. I am very happy living at Forest Care Village.

Amazing and excellent!