Care Homes Owned by Prime Life Ltd in East Riding of Yorkshire

There are no activities in the basement for the men! His care plan was requested 4 times before receipt & had wrong names & wasn't accurate, communication is very poor!

Mum seems to have settled into the care home very quickly. She has made some new friends. All the staff are all very nice and friendly. Her speech has come on a treat, she is also smiling and laughing more than we have seen her do in a long time.

I can not fault anything with Loran House. The manager and staff are really brilliant in all they do.

I think this home is very good. The care is wonderful, would recommend it to anyone. Mum is happy here and I know she is taken care of. The staff are very good.

Mum's health has declined rapidly over the last year, however, the home has ensured she's been checked at the hospital and kept me informed of events. The staff have alleviated my feelings of guilt that I'm not in a position to do more for my mum, I was her carer but I work and look after my grandchildren so I can only visit Mum one or two times a week. The staff always greet me with smiles and I know they genuinely care for mum and the food is amazing!

I visit Mum regularly at Westerlands and always find the staff and management team most welcoming and helpful/friendly and more importantly excellent in their approach to and how they provide first-rate care to Mum. We, as a family, have nothing but praise for all at Westerlands. Mum, even though now bed-bound, is very comfortable and well looked after, thank you to you all.

I can't find a bad word to say about the staff I think they are wonderful and caring. My only wish is that I could do something with my brain. I am sure there is something on TV which would make me think more.

I enjoy living at Loran House. The staff are very good. The boss is very good especially when he makes dippy eggs, very good.

My father has been there for 4 months and he was very ill when he arrived. The team at Westerlands have been outstanding with him, gradually building up his strength and treating him with the utmost respect. I cannot express how much I appreciate how well they're looking after him. He also loves the social activities and the other residents.

Thank you to all the fabulous staff of Loran House who looked after my mum during her final two weeks; you bent over backwards to ensure my darling mum was as comfortable as possible and did everything possible to help her despite her being so extremely fragile. I cannot thank you all enough for all the kind and loving care you gave to my mum and me when I lost her. You will never be forgotten, each and every member of your wonderful care home. My love to you all.

The AM staff say the PM staff should administer personal care if my grandad is up before they start the PM, staff say they sometimes do. Clients should be treated with dignity and respect.

I had been pleased with my dad's care up until these last 6 months. I visit my dad every week and let staff know in plenty of time that I will be picking him up and would like him to be ready or as near as. On a few occasions lately, I have gone to pick him up, he has been wet, still in his pyjamas or in my opinion what he had on the previous day. He never looks smart, never has anything on his feet and is generally unkempt as staff say he won't often let them get him ready or shave him. I have bought numerous pairs of trainers, shoes and slippers but they all disappear. The hairdresser, who is lovely, tries to shave his beard off each week but staff never keep on top of it and he nearly always has a beard. I have even been recently and had to put him in the bath myself. I have spoken to the manager and got quite upset about it as I feel responsible for looking out for my dad's welfare. I feel they don't have enough staff to care for everyone.

The family is happy with the care and attention my husband has received in Wesands Care Village. My husband is settled after a difficult start following a seizure and a period in the hospital. He has had periods when he has been homesick but the care given has overcome 90% of the emotional issues given that my husband has lived a fully independent life up to this year. In spite of various health issues, he has managed to retain a sense of humour this is a credit to the care home. He reads and watches TV and generally his interaction with carers and residents is very positive.

I would highly recommend Westerlands to anyone looking for a good local care home for their loved ones.

Very happy with the care that my mother-in-law is receiving. The attitudes of her carers are very good.

I visit my wife on a weekly basis and on all my visits, the care that is shown to the residents is excellent. I am treated with respect and my health and care are asked about. I travel one hour to get to the home, the senior carer always asks if I want a drink. When asked, I can only speak highly of the care my wife is receiving. She is really looked after well at Brough Lodge.

The love and care received by the staff in Brough Lodge for my mother-in-law is great. After a visit yesterday in which we observed my mother in law's love for the staff and their care for her just makes us feel reassured she is safe and having her needs met.

Both hubby and I have been welcomed into the care home. I feel they want to find out the best care plan for hubby and make me part of it. I feel the staff want us both to be happy. If I have any worries or concerns, I find the staff very helpful. Plus, I have also needed help and support this first month and they have been there for me too. They greet me when I visit (almost daily) and call me by my name - like an old friend would do.

I can’t stress enough that anyone considering putting their loved one in this home, think again. Within a few short months of doing my last review everything changed, so much so that I had to repeatedly complain to the management which I followed up with an email once I got home so it was documented as evidence. After every complaint, I was assured the problems would be addressed and yet the next week I’d have to complain about the same things again. Eventually, I had to get social services involved which led to them sending the safeguarding team in for neglect of my mother-in-law. In brief, the care or lack of it was absolutely disgusting and so upsetting for our family. It took months to go through the proper channels to move her to another home, which we eventually did late last year. Since being moved she has regained her confidence and dignity with the help and dedication of the staff at her new home.

I have been extremely lucky to be able to see my sister through the window in the garden and in the pod.