Care Homes Owned by Prime Life Ltd in East Riding of Yorkshire

so I can only visit Mum one or two times a week. The staff always greet me with smiles and I know they genuinely care for mum and the food is amazing!

bed-bound, is very comfortable and well looked after, thank you to you all.

social activities and the other residents.

the kind and loving care you gave to my mum and me when I lost her. You will never be forgotten, each and every member of your wonderful care home. My love to you all.

is characteristic of dementia patients. My understanding is that personal care is typically given at least once AM and PM meaning out of 10 opportunities none were successful - is more training needed for clients with dementia?
Cleanliness is also an issue, a chair in a communal area which was soiled on the 24th was still not cleaned by 27th, and there were stools under the Christmas tree. When trying to speak with the manager we were advised he wasn't in until 28th when calling he has left for a teams meeting.
The AM staff say the PM staff should administer personal care if my grandad is up before they start the PM, staff say they sometimes do. Clients should be treated with dignity and respect.

or in my opinion what he had on the previous day. He never looks smart, never has anything on his feet and is generally unkempt as staff say he won't often let them get him ready or shave him. I have bought numerous pairs of trainers, shoes and slippers but they all disappear. The hairdresser, who is lovely, tries to shave his beard off each week but staff never keep on top of it and he nearly always has a beard. I have even been recently and had to put him in the bath myself. I have spoken to the manager and got quite upset about it as I feel responsible for looking out for my dad's welfare. I feel they don't have enough staff to care for everyone.

that my husband has lived a fully independent life up to this year. In spite of various health issues, he has managed to retain a sense of humour this is a credit to the care home. He reads and watches TV and generally his interaction with carers and residents is very positive.

to a varied selection of good quality food, with more than enough to go around.
The managers and staff appear to work well with one another. You'll find teamwork on display every minute of the day.
I always feel welcomed as a visitor and the staff manage to keep me updated on my husband's overall health, along with smaller details such as his diet and activity levels. How they manage to offer this same level of care to each resident and their families, is a mystery to me.
I would highly recommend Westerlands to anyone looking for a good local care home for their loved ones.

the care my wife is receiving. She is really looked after well at Brough Lodge.

month and they have been there for me too. They greet me when I visit (almost daily) and call me by my name - like an old friend would do.

as evidence. After every complaint, I was assured the problems would be addressed and yet the next week I’d have to complain about the same things again. Eventually, I had to get social services involved which led to them sending the safeguarding team in for neglect of my mother-in-law. In brief, the care or lack of it was absolutely disgusting and so upsetting for our family. It took months to go through the proper channels to move her to another home, which we eventually did late last year. Since being moved she has regained her confidence and dignity with the help and dedication of the staff at her new home.

like a second family. Mum settled in well.