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Care Home Owned by Prime Life Ltd in Rutland

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8.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Prime Life Ltd in Rutland

Only the locations & reviews in Rutland for Prime Life Ltd are showing below.

View the details of all 59 locations (with 1390 reviews) owned by Prime Life Ltd

Prime Life Ltd Locations in Rutland (1)

 - Browse 1 Care Home owned by Prime Life Ltd in Rutland
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Rutland Care Village
Huntsmans Drive, Oakham LE15 6RP 
9.0 32 reviews
Rutland Care Village, Oakham, Rutland
"From the moment I rang the care village, knowing nothing about nursing homes, our family was immediately enveloped into a supporting,…"   Read all 32 reviews
  • from £1,647 / week
  • 82 Rooms
Location Type Care Home

The Rutland Care Village comprises four separate care homes with nursing. Offering care to those who have needs associated with old age, physical disability, mental health and dementia. The Brambles ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Prime Life Ltd Reviews in Rutland (32)

8.8

Prime Life Ltd has a Group Review Score of 8.8 (8.813) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Prime Life Ltd must have a Review Score.

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Review of

Rutland Care Village

from A D (Daughter of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I rang the care village, knowing nothing about nursing homes, our family was immediately enveloped into a supporting, loving new family. I cannot talk more highly of the staff from cleaners to nurses, carers to administrators. My dad was cared for in his last days and hours and drifted
off to sleep. Bless him.
Reply from Diane Smith, Director at Rutland Care VillageWhat a beautiful review, thank you so much for your kind words.
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Review of

Rutland Care Village

from H B (Wife of Resident) published on 6 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I looked at several homes before my husband became a resident. This one was the only one I found with sufficient carers and with room to roam around safely. In my opinion what is important to people suffering from dementia is not grand surroundings but gentle, kind, understanding carers, which Cottesmore
Lodge has in abundance.
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Review of

Rutland Care Village

from Sarah C (Sister of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was resident within Rutland Care Home, Cottesmore Lodge for 6 months this year until he passed away in September. The overall experience of care he received was wonderful and the staff are to be commended for their excellent work, kindness and respect to the patients within their care. We
as a family felt welcomed on every visit we made and could not have asked for better. Thank you all for caring for our brother so well it was greatly appreciated.
Reply from diane Smith, Director at Rutland Care VillageThank you for your kind words and for taking the time to complete this review.
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Review of

Rutland Care Village

from I O (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall we found the staff very helpful, kind, respectful and caring. It was clear though that they are understaffed as sometimes mums needs weren't always met with the speed sometimes needed (such as urgent toilet need). I'm sure this is not isolated to one patient due to how busy the staff are.
This became much more the case overnight, despite this her overall needs were met and mum loved being there for her last few weeks. Her key worker and care staff were fab with her as were the team leaders and we felt as family that the support they gave us was also compassionate and heartfelt. Many thanks to the team
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Review of

Rutland Care Village

from H Q (Daughter of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and dignity shown to my mother in her final weeks was second to none. All of the staff were kind, considerate and helpful. The building Cottesmore Lodge was always clean and welcoming. Mother's room was always kept clean. Thank you for everything!
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Review of

Rutland Care Village

from Elizabeth K (Daughter of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother was moved to here from hospital. We knew from the consultant that she was not going to get the use of her legs and the infection was incurable. At least in hospital they have her some quality of life by getting her out of bed and outside. Here she was confined to a bed with the sides up to
stop her trying to get out. She hated the winch and was told she couldn't get up unless she used it and allowed a physio to assess her. In hospital they used an alternative for her and got her up. She had months of painful dressing changes in what appeared to be an attempt to 'cure' what what was incurable and her pain was really badly managed. Sometimes she would wait hours for overdue drugs. She had recently been registered blind and had dementia so needed help to eat but we often found alone and unable to reach her food or water. Worse, I found her left asleep, with food in her mouth! She was often left unable to reach her food, water or buzzer. Most staff seemed unaware of her needs.
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Review of

Rutland Care Village

from Mandy G (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can wholeheartedly say that the care given to my father who came to Qourn, has been nothing but exceptional. My father has been treated with dignity and kindness. The staff are ALL so caring and approachable and have looked after us all at a difficult time. The genuine dedication from the staff
clearly comes top down from the wonderful managers. Thank you everyone
Reply from diane Smith, Director at Rutland Care VillageThank you for your kind words and for taking the time to complete this review
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Review of

Rutland Care Village

from Robert H (Husband of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my wife over the past year has been exceptional. The care staff right down to the tea lady and the cleaners all really did care. Nothing seemed too much trouble whatever the occasion. Despite her dementia the staff did everything to make her stay as comfortable and friendly as possible
Reply from diane Smith, Director at Rutland Care VillageThank you for your kind words and for taking the time to complete this review.
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Review of

Rutland Care Village

from D W (Sister of Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was a resident in the dementia unit for 17 years. She was cared for with great kindness and compassion. I varied my visits at different days and times, and always found her clean and bedlinen spotless. No complaints at all about her treatment.
I was always made to feel welcome as a visitor.
Reply from diane Smith, Director at Rutland Care VillageThank you for taking the time to complete this review and for your kind words.
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Review of

Rutland Care Village

from T Z (Daughter of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found all members of staff to be extremely helpful and caring.
My Dad was treated with dignity and respect throughout.
Sadly was for end-of-life care which was three weeks. I was able to be there until the end. It was reassuring that the end was very peaceful. Kindness and understanding was shown
to myself and my family.
Thank you.
Reply from diane Smith, Director at Rutland Care VillageThank you for taking the time to complete this review and for your kind words.
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Review of

Rutland Care Village

from A H (Daughter of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has recently passed away having spent over 2 years in Cottesmore Lodge. The staff have been amazing throughout caring and tending to her daily needs.
Her final days were dealt with dignity and thoughtfulness the family couldn't have wished for anything more. Heartfelt thanks to each and every
one.
Reply from diane Smith, Director at Rutland Care VillageThank you for taking the time to complete this review and for your kind words.
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Review of

Rutland Care Village

from Angela H (Daughter of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent and friendly care throughout the period of being here, both to the resident and her family. Good contact maintained by the care home with me, keeping me informed where necessary. Helped resident to integrate when she first moved in, with range of activities and opportunity to meet other residents
of both the care homes and the supported cottages that form the care village complex. Particularly supportive and caring during periods of illness, and at the end of life, supporting both the resident and the family.
Reply from diane Smith, Director at Rutland Care VillageThank you for taking the time to do this review and for your kind words.
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Review of

Rutland Care Village

from David Alan B (Respite Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Rutland Care Village has provided me with much-needed care, support and stability, since my long stay in hospital and my issues with my family. All of the team and particularly the caring staff, were at best remarkable to me showing their professional and friendly approach side to me. The management
at best was supportive of my needs and encouraged me to move forward to my next stage of living back into normal outside life with care and support. I thank them all for their approach to my needs and help to move on to my next challenge without their help this would have not been possible. I have moved into a warden-controlled flat, with care services provided by others. Without the help of the facilities at Rutland Care Village, this would have not been possible.
The very best of luck to all the caring staff and all the support workers at the facility, may they carry on doing their work.
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Review of

Rutland Care Village

from Linda B (Daughter of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad recently passed away after being a resident at Quorn Lodge for 5 years. In my experience, the Lodge was very well run and Dad was well looked after. I feel that he was treated as a person and that he felt very much at home while he was living there, and enjoyed having a joke and a laugh with
the staff. In the end, he was treated with sensitivity and everything was done to make him comfortable. I would not hesitate to recommend Rutland Care Village.
Reply from Kate Tipper, Sales co ordinator at Rutland Care VillageThank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.
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Review of

Rutland Care Village

from Trudy V (Wife of Resident) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband suffered a server stroke (in the words of the doctor, "massive") and was sent to Ruland Care Village. I was distraught, nervous and worried, but all the staff were supportive and caring. The carers themselves were always respectful of my husband's emotions and moods (and there were plenty).
Thank you to all of you for the lovely work you do in helping and supporting your clients.
Reply from Kate Tipper, Sales co ordinator at Rutland Care VillageThank you for taking the time to leave us a review. We appreciate your feedback, and we are delighted to see the star rating.
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Review of

Rutland Care Village

from R T (Daughter of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are caring, attentive and patient with residents and family members.
The home is clean at all times I have visited. Activities are frequently held, bingo, singers, comedians and more recently a trip out.
Unit managers are approachable and proactive in responding to requests from family.
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Review of

Rutland Care Village

from Alistair F (Son of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are happy with the service being provided. All the staff we have contact with when we visit are always very helpful and kind. The Care Village is well run and kept to a high standard. We are very happy our dad is being cared for at Rutland Care Village.
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Review of

Rutland Care Village

from Stephen F (Son of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant and caring staff.
Clean and welcoming environment.
Excellent standard of care.
Needs more activities for residents - what is happening with the day centre. Concerns regarding social interaction.
Would be helpful if staff could routinely (at least daily) assist my mother with walking
to increase strength, confidence and independence.
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Review of

Rutland Care Village

from Ian M (Son-in-law of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law stayed in the Rutland Village care home for the final part of her life, after being hospitalized after leading a very fruitful and independent life. In the short time that she was there, she became very fond of (and knew by name) all of the staff that cared for her and they did care
for her extremely well.
The care village is an extremely pleasant, peaceful and well maintained location and the residents have their own room with French windows viewing the garden areas.
I cannot state just how helpful and accommodating the staff were, not only with my mother-in-law, but also to the family members that visited her during this period. This was especially so during her final days, where they allowed her daughters to stay with her during the final days of her passing. I would recommend the care village to anyone placing their loved one into a care home.
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Review of

Rutland Care Village

from S T (Daughter of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Cottesmore Lodge are true angels. They all look after my mum with such love, dignity and care. I have just returned from being away for a few weeks on holiday and not once did I find myself worrying whether or not my mum was okay. I was able to completely trust the team, who really go above
and beyond in exceeding expectations!
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Awards / Recognitions (1)

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