Care Home Owned by Prime Life Ltd in Rutland

This became much more the case overnight, despite this her overall needs were met and mum loved being there for her last few weeks. Her key worker and care staff were fab with her as were the team leaders and we felt as family that the support they gave us was also compassionate and heartfelt. Many thanks to the team

stop her trying to get out. She hated the winch and was told she couldn't get up unless she used it and allowed a physio to assess her. In hospital they used an alternative for her and got her up. She had months of painful dressing changes in what appeared to be an attempt to 'cure' what what was incurable and her pain was really badly managed. Sometimes she would wait hours for overdue drugs. She had recently been registered blind and had dementia so needed help to eat but we often found alone and unable to reach her food or water. Worse, I found her left asleep, with food in her mouth! She was often left unable to reach her food, water or buzzer. Most staff seemed unaware of her needs.

clearly comes top down from the wonderful managers. Thank you everyone

to myself and my family.
Thank you.

one.

of both the care homes and the supported cottages that form the care village complex. Particularly supportive and caring during periods of illness, and at the end of life, supporting both the resident and the family.

at best was supportive of my needs and encouraged me to move forward to my next stage of living back into normal outside life with care and support. I thank them all for their approach to my needs and help to move on to my next challenge without their help this would have not been possible. I have moved into a warden-controlled flat, with care services provided by others. Without the help of the facilities at Rutland Care Village, this would have not been possible.
The very best of luck to all the caring staff and all the support workers at the facility, may they carry on doing their work.

the staff. In the end, he was treated with sensitivity and everything was done to make him comfortable. I would not hesitate to recommend Rutland Care Village.

Thank you to all of you for the lovely work you do in helping and supporting your clients.

to increase strength, confidence and independence.

for her extremely well.
The care village is an extremely pleasant, peaceful and well maintained location and the residents have their own room with French windows viewing the garden areas.
I cannot state just how helpful and accommodating the staff were, not only with my mother-in-law, but also to the family members that visited her during this period. This was especially so during her final days, where they allowed her daughters to stay with her during the final days of her passing. I would recommend the care village to anyone placing their loved one into a care home.

and beyond in exceeding expectations!

the residents in that wing were treated with dignity and affection. Thank you to the team for looking after Dad.

are gone. On a recent visit, there was only one member, plus one that had been called in on duty, no senior, and those two had been asked to work a straight 18 hours, through the night. During the visit, which usually lasts an hour, other staff did appear. Higher management need to address this, and improve the levels of staff to take the pressure of the others, and give the residents the care they need and deserve.