Prime Life Ltd in Rutland | 1 Care Home

Review of
Rutland Care Village
from Elizabeth K (Daughter of Resident) published on 30 June 2025

Submitted via Website • Report

Overall Experience

My mother was moved to here from hospital. We knew from the consultant that she was not going to get the use of her legs and the infection was incurable. At least in hospital they have her some quality of life by getting her out of bed and outside. Here she was confined to a bed with the sides up to

stop her trying to get out. She hated the winch and was told she couldn't get up unless she used it and allowed a physio to assess her. In hospital they used an alternative for her and got her up. She had months of painful dressing changes in what appeared to be an attempt to 'cure' what what was incurable and her pain was really badly managed. Sometimes she would wait hours for overdue drugs. She had recently been registered blind and had dementia so needed help to eat but we often found alone and unable to reach her food or water. Worse, I found her left asleep, with food in her mouth! She was often left unable to reach her food, water or buzzer. Most staff seemed unaware of her needs.

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Review of
Rutland Care Village
from Mandy G (Daughter of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience

I can wholeheartedly say that the care given to my father who came to Qourn, has been nothing but exceptional. My father has been treated with dignity and kindness. The staff are ALL so caring and approachable and have looked after us all at a difficult time. The genuine dedication from the staff

clearly comes top down from the wonderful managers. Thank you everyone

Reply from diane Smith, Director at Rutland Care Village

Thank you for your kind words and for taking the time to complete this review

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Review of
Rutland Care Village
from Robert H (Husband of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

The care given to my wife over the past year has been exceptional. The care staff right down to the tea lady and the cleaners all really did care. Nothing seemed too much trouble whatever the occasion. Despite her dementia the staff did everything to make her stay as comfortable and friendly as possible

Reply from diane Smith, Director at Rutland Care Village

Thank you for your kind words and for taking the time to complete this review.

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Review of
Rutland Care Village
from D W (Sister of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

My sister was a resident in the dementia unit for 17 years. She was cared for with great kindness and compassion. I varied my visits at different days and times, and always found her clean and bedlinen spotless. No complaints at all about her treatment.
I was always made to feel welcome as a visitor.

Reply from diane Smith, Director at Rutland Care Village

Thank you for taking the time to complete this review and for your kind words.

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Review of
Rutland Care Village
from T Z (Daughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

Found all members of staff to be extremely helpful and caring.
My Dad was treated with dignity and respect throughout.
Sadly was for end-of-life care which was three weeks. I was able to be there until the end. It was reassuring that the end was very peaceful. Kindness and understanding was shown

to myself and my family.
Thank you.

Reply from diane Smith, Director at Rutland Care Village

Thank you for taking the time to complete this review and for your kind words.

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Review of
Rutland Care Village
from A H (Daughter of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

My Mum has recently passed away having spent over 2 years in Cottesmore Lodge. The staff have been amazing throughout caring and tending to her daily needs.
Her final days were dealt with dignity and thoughtfulness the family couldn't have wished for anything more. Heartfelt thanks to each and every

one.

Reply from diane Smith, Director at Rutland Care Village

Thank you for taking the time to complete this review and for your kind words.

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Review of
Rutland Care Village
from Angela H (Daughter of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

Excellent and friendly care throughout the period of being here, both to the resident and her family. Good contact maintained by the care home with me, keeping me informed where necessary. Helped resident to integrate when she first moved in, with range of activities and opportunity to meet other residents

of both the care homes and the supported cottages that form the care village complex. Particularly supportive and caring during periods of illness, and at the end of life, supporting both the resident and the family.

Reply from diane Smith, Director at Rutland Care Village

Thank you for taking the time to do this review and for your kind words.

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Review of
Rutland Care Village
from David Alan B (Respite Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience

The Rutland Care Village has provided me with much-needed care, support and stability, since my long stay in hospital and my issues with my family. All of the team and particularly the caring staff, were at best remarkable to me showing their professional and friendly approach side to me. The management

at best was supportive of my needs and encouraged me to move forward to my next stage of living back into normal outside life with care and support. I thank them all for their approach to my needs and help to move on to my next challenge without their help this would have not been possible. I have moved into a warden-controlled flat, with care services provided by others. Without the help of the facilities at Rutland Care Village, this would have not been possible.
The very best of luck to all the caring staff and all the support workers at the facility, may they carry on doing their work.

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Review of
Rutland Care Village
from Linda B (Daughter of Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience

My dad recently passed away after being a resident at Quorn Lodge for 5 years. In my experience, the Lodge was very well run and Dad was well looked after. I feel that he was treated as a person and that he felt very much at home while he was living there, and enjoyed having a joke and a laugh with

the staff. In the end, he was treated with sensitivity and everything was done to make him comfortable. I would not hesitate to recommend Rutland Care Village.

Reply from Kate Tipper, Sales co ordinator at Rutland Care Village

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.

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Review of
Rutland Care Village
from Trudy V (Wife of Resident) published on 18 October 2023

Submitted via Postal Card • Report

Overall Experience

My husband suffered a server stroke (in the words of the doctor, "massive") and was sent to Ruland Care Village. I was distraught, nervous and worried, but all the staff were supportive and caring. The carers themselves were always respectful of my husband's emotions and moods (and there were plenty).

Thank you to all of you for the lovely work you do in helping and supporting your clients.

Reply from Kate Tipper, Sales co ordinator at Rutland Care Village

Thank you for taking the time to leave us a review. We appreciate your feedback, and we are delighted to see the star rating.

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Review of
Rutland Care Village
from R T (Daughter of Resident) published on 18 September 2023

Submitted via Postal Card • Report

Overall Experience

Staff are caring, attentive and patient with residents and family members.
The home is clean at all times I have visited. Activities are frequently held, bingo, singers, comedians and more recently a trip out.
Unit managers are approachable and proactive in responding to requests from family.

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Review of
Rutland Care Village
from Alistair F (Son of Resident) published on 1 September 2023

Submitted via Postal Card • Report

Overall Experience

As a family, we are happy with the service being provided. All the staff we have contact with when we visit are always very helpful and kind. The Care Village is well run and kept to a high standard. We are very happy our dad is being cared for at Rutland Care Village.

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Review of
Rutland Care Village
from Stephen F (Son of Resident) published on 1 September 2023

Submitted via Postal Card • Report

Overall Experience

Very pleasant and caring staff.
Clean and welcoming environment.
Excellent standard of care.
Needs more activities for residents - what is happening with the day centre. Concerns regarding social interaction.
Would be helpful if staff could routinely (at least daily) assist my mother with walking

to increase strength, confidence and independence.

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Review of
Rutland Care Village
from Ian M (Son-in-law of Resident) published on 6 July 2023

Submitted via Website • Report

Overall Experience

My mother-in-law stayed in the Rutland Village care home for the final part of her life, after being hospitalized after leading a very fruitful and independent life. In the short time that she was there, she became very fond of (and knew by name) all of the staff that cared for her and they did care

for her extremely well.
The care village is an extremely pleasant, peaceful and well maintained location and the residents have their own room with French windows viewing the garden areas.
I cannot state just how helpful and accommodating the staff were, not only with my mother-in-law, but also to the family members that visited her during this period. This was especially so during her final days, where they allowed her daughters to stay with her during the final days of her passing. I would recommend the care village to anyone placing their loved one into a care home.

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Review of
Rutland Care Village
from S T (Daughter of Resident) published on 27 June 2023

Submitted via Website • Report

Overall Experience

The team at Cottesmore Lodge are true angels. They all look after my mum with such love, dignity and care. I have just returned from being away for a few weeks on holiday and not once did I find myself worrying whether or not my mum was okay. I was able to completely trust the team, who really go above

and beyond in exceeding expectations!

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Review of
Rutland Care Village
from Sharon B (Daughter of Resident) published on 12 April 2023

Submitted via Website • Report

Overall Experience

My father has just passed way at the age of 92. He was a resident in Cottesmore Lodge at Rutland Care Village for 3 years. He was incredibly well looked after by the team there, a member of staff, in particular, kept me up to date on his welfare. His room was clean and tidy, and from what I saw, all

the residents in that wing were treated with dignity and affection. Thank you to the team for looking after Dad.

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Review of
Rutland Care Village
from Helen W (Daughter of Resident) published on 11 February 2020

Submitted via Website • Report

Overall Experience

The care provided by the staff in Bracken Cottage is faultless.
My mother is in a safe, secure and caring environment - all her needs, both medical and non-medical, are met and in a lot of cases exceeded.

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Review of
Rutland Care Village
from G B (Son of Resident) published on 25 December 2019

Submitted via Postal Card • Report

Overall Experience

First and foremost I do appreciate what a difficult job it is in caring for the elderly, and no way do I want to appear to criticise the staff in any way. The staff I've met over the last 20 months of Dad's care have been kind, both to us as a family, and to Dad. You just get used to somebody, and they

are gone. On a recent visit, there was only one member, plus one that had been called in on duty, no senior, and those two had been asked to work a straight 18 hours, through the night. During the visit, which usually lasts an hour, other staff did appear. Higher management need to address this, and improve the levels of staff to take the pressure of the others, and give the residents the care they need and deserve.

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Review of
Rutland Care Village
from Ant (Grandson of Resident) published on 2 December 2019

Submitted via Website • Report

Overall Experience

Rutland Care Village staff in the Belvoir suite have been outstanding in the care of my Grandmother in her final days with us. Treating the patient with respect allowing her to have dignity as you would want for a loved one.
With 24 hour access and welcoming staff at any time of the day or night,

the family are also cared for with the utmost respect whilst visiting.
Thanks to everyone at Rutland Care Village, you have been great.

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Review of
Rutland Care Village
from Alison H (Daughter of Resident) published on 22 November 2019

Submitted via Website • Report

Overall Experience

My mother was in Quorn Grange for about 5 months. She is a very physically disabled lady. Overall the personal care was good the room was pleasant but there were basic things that did not happen. Quorn Grange has a big lounge but the seating is unsuitable and there was no encouragement from the staff

to sit in there or to use the garden. The activities were all in a different part of the home and there was no encouragement for Mum to go there. She became confined to her room with no entertainment. I have since moved her to a home that is the same price but she is much better cared for with food choices and outings and activities.

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Care Home Owned by Prime Life Ltd in Rutland

Prime Life Ltd Locations in Rutland (1)

Prime Life Ltd Reviews in Rutland (27)

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