Care Homes Owned by Prime Life Ltd in Derbyshire

Quite often, people are out on trips for shopping or one to one treats, and there always seems to be something happening.

My uncle has been cared for here for over three years, and our family are very grateful for the kindness, dignity and genuine care he receives.

What makes this place special is that staff don't simply care for him - they know him, build relationships with him and genuinely see him as a person, not just a patient. They speak to him with warmth and affection, even though he has been non-verbal for many years.

They also support our family. When needed, they allow us to visit outside normal hours so we can stay, observe and support him. Sometimes they simply sit with us, listen and offer a quiet, reassuring presence. They also call when they feel something isn't right.

A few weeks ago, they went above and beyond by creating a special room so my aunt and uncle could celebrate their 67th wedding anniversary together. It meant the world to us.

The care, humanity and compassion shown by this team are exceptional. Thank you for seeing the person, not just the illness.

2) In the last intense hours, listen to the family more; perhaps usual nursing routines are not so important.

We are very happy with the level of care, safety and dignity given to my uncle. Since he left hospital he has continued to improve and he seems settled and a happy here.

From my personal experience the care home looks after my dad with kindness and respect. The staff support him with daily tasks while making sure he is comfortable and safe. They also take time to talk to him and involve him in activities which helps his well being. Seeing the care and patience they show gives me peace of mind that he is being looked after.

The care team were very good, and they looked after my mum well; the rooms were clean and the food was good, but as far as the activities, I think were poor, because I can't see the point in doing trivia questions when a lot of the resident's have dementia, and there are other songs to listen to instead of a famous singer all the time. You could have 1940's day, I am sure they know those songs, or songs from a popular movie and some of the old musicals, just something different.

My dad has been happy here and likes the food. He moved to be with his wife.

When the need for a care home for my dad arose I have to admit that I knew very little about the subject. But we knew someone whose partner had been a resident in the past. They were pleased with the care and that being the case we opted for Woodville. It was a good decision and I was pleased with the care that dad received. The staff who looked after him could not have done a better job. Sadly dad passed away, but I have to say that the way staff interacted with the family helped us at that sad time.

Thank you for your professionalism, your care, and your kindness.

MY wife is happy here. She is being well cared for! I have lots of paper work ie contacts, tel nos to enable me to do the right things eg can I bring books, bring favourite items? How long do you expect her to be with this care home? Can she be given home breaks?

The best feature of this care home is the quality of the staff and their positivity.

Staff try to be very helpful and cheerful.

Mum is very happy at the home with very friendly staff. The accommodation is clean and the food is good. Management are very good and attentive.

I find the manager and staff approachable. They have a regular programme of activities and trips for the residents. I feel happy that my sister is living in a safe environment and is well cared for.

I have power of attorney for a close friend of mine who has been at Woodville for approximately 18 months. I have always found the home to offer excellent quality of care. The management and staff are very professional and ensure a warm friendly atmosphere exists within the home. They have always responded quickly and professionally to a number of medical situations ensuring the best possible outcome for my friend. I cannot recommend this care home enough.

As a regular visitor to my parent, I have always found the staff friendly and approachable. They treat my parent very well and are dedicated not only to her personal care but also to her morale making sure she keeps her spirits up, her laundry is also kept to a very high standard.

The home is very clean and tidy. The staff are always on hand and will help as and when needed. The food is excellent but not always hot. I find the staff very friendly and always have a smile for everyone. Mom is self-funding and feels the prices are very high but is happy to stay here and would not be able to cope on her own at home. We as a family are very pleased with the home.

Excellent welcome to Mum's new home. Mum has settled well with the support and help from all of the staff, not easy when Mum is deaf. Food is excellent and drinks are always on hand. We as a family are extremely happy with the management and all the friendly staff. Any concerns are listened to and acted on.

Always clean. Nice ensuite room. Nice dining room. Dirty chairs in the lounge. Nice garden.

My son has been in and out of care for over 20 years finally residing at The Hollies. I cannot thank the manager and her team enough for the care and support they have shown my son during the time he has been with them. Their patience and understanding is exemplary. I am so grateful that my son has a home where he is watched over, it gives me such peace of mind knowing he is safe after the terrible time I had trying to monitor his medication and behaviour without success. When I call to enquire about my son I am always met with both courtesy and empathy whilst discussing his mental health issues, I feel at ease talking to them. I would recommend The Hollies to anyone wanting to ensure a safe, friendly place for their family member.