Prime Life Ltd in Lancashire | 3 Care Homes

Review of
Birch Green Care Home
from Paula C (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report

Overall Experience

I can't praise Emma and her team enough, my mother lived on her own until she was 94. Moving into a care home was not what she wanted, however it was what she needed. The home does more than care for their residents, they care for the family. My sister and I have had meetings with Emma and Jill and

they've understood how we feel and explain the reasons behind mums behaviour when she moved in.
Mum after 4 months has finally settled and the unique things Birchgreen do for residents is unbelievable. I can't thank them enough, for anyone who wants an extended family, this is the place to trust your loved ones to. Residents are treated with care and respect, I will also say love as I've seen it myself. Thank you forever grateful xx

Reply from Emma Morgan, General Manager at Birch Green Care HomeThank you for you kind works Paula.
Kind Regards

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Review of
Springhill Care Home
from Rachel L (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report

Overall Experience

Springhill Care Home has been absolutely excellent in the care they provide for my mum. She is currently back living there following a recent hospital admission, and once again the staff have shown outstanding dedication, kindness, and professionalism.
This is not the first time Springhill has cared

for my mum. On a previous stay, they nursed her back to health so well that she was able to return home in between her stays, which meant so much to both her and our family.
The staff are caring, attentive, and genuinely compassionate, always treating my mum with dignity and respect. We have complete confidence in the care she receives, and it is incredibly reassuring to know she is in such safe and capable hands.
I cannot recommend Springhill Care Home highly enough and am deeply grateful for everything they do.

Reply from Deborah Bennett, Manager at Springhill Care HomeThank you for such a lovely review. It really does show what a great team of staff, we have working at Springhill care home.
Kind regards Deborah

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Review of
Birch Green Care Home
from Julie F (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

Just want take time to write another review, for all the staff at Birch Green care home , they do an outstanding job of looking after my dad . The nurses, carers, the housekeeping headed by Claire is outstanding , everything is absolutely spotless. It's a great comfort knowing how well he's getting

looked after and he has a spotless comfortable room to stay in

Reply from Diane Smith, Director at Birch Green Care HomeThank you for your kind words and taking the time to complete this review.

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Review of
Birch Green Care Home
from I B (Son of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

I can not fault Birch Green in any way they have been amazing with my mum since day one

Reply from Emma Morgan, General Manager at Birch Green Care HomeThank you for your lovely review.
Kind Regards

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Review of
Birch Green Care Home
from John J (Son of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

The Care Home is ran very well.
The staff are always friendly and welcoming.
The activities and activity staff are excellent and inclusive.
The grounds are well kept, it is a lovely area to sit and enjoy a visit with my mum

Reply from Emma Morgan, General Manager at Birch Green Care HomeThank you for your lovely review.
Kind Regards
Emma

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Review of
Birch Green Care Home
from Frankie G (Wife of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

The staff are friendly and caring, nothing is too much trouble, the food is nourishing and varied. Everywhere is spotlessly clean and the residents are well looked after.

Reply from Emma Morgan, General Manager at Birch Green Care HomeThank you for your lovey review.
Kind Regards
Emma

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Review of
Birch Green Care Home
from Dale H (Son of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

My mum struggles to understand some of the young male bank staff, as some speak very poor English.

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Review of
Springhill Care Home
from Will D (Husband of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

Staff very warm and friendly
Take care of relatives
My wife relatively happy and feel she is safe

Reply from Deborah Bennett, Manager at Springhill Care HomeThank you for taking the time to leave a lovely review. We all enjoy spending time with your wife.
Kind regards Deborah

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Review of
Birch Green Care Home
from Lorraine H (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for 18 months. She is well-cared for; enjoys chatting to staff and residents alike.
As a family, we are kept informed of any concerns and staff alter Mum's care accordingly.
Mum is very happy living at Birch Green.

Reply from Emma Morgan, General Manager at Birch Green Care HomeThank you for your lovely review.
Kind Regards
Emma

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Review of
Birch Green Care Home
from S G (Niece of Resident) published on 23 October 2025 Submitted via Website • Report

Overall Experience

My aunt has been in Birch Green for almost three years now and she is so happy here and always has been. The Staff are brilliant with her and nothing is too much trouble for them. In those three years I have never had a problem that wasn't dealt efficiently and with great care for my aunt's welfare.

I can't thank everyone enough. I have peace of mind that my aunt is in a safe place.

Reply from Emma Morgan, General Manager at Birch Green Care HomeThank you for your lovely review.
Kind Regards
Emma

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Review of
Birch Green Care Home
from Clare H (Daughter-in-law of Resident) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

We find the staff are very kind and polite. Respectful of our Dad. The staff are happy to answer our questions and reassure Dad. A friendly place.
There are parts of the building, that is Dads room and local toilet, that are very tired and worn, Dad has not complained.
It is sad for Dad to be in a

care home, but I feel Birch Green staff make it a better experience for him. We feel he is cared for well.

Reply from Emma Morgan, General Manager at Birch Green Care HomeThank you for your review. We will look into Dads room and local toilet.
Kind Regards
Emma

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Review of
Birch Green Care Home
from G H (Daughter of Resident) published on 21 October 2025 Submitted via Website • Report

Overall Experience

My mum has vascular dementia and we have witnessed a steady decline over recent years. I work in primary care and have been looking for a care home for quite a while, knowing that there would come a time when we could no longer, as a family, provide the care that mum needed. I have been very impressed

with the care and compassion that all staff provide to my mum and all of the other residents. I know that I have chosen the best care home. Thank you Birch Green !

Reply from Emma Morgan, General Manager at Birch Green Care HomeThank you for your lovely review. Kind Regards Emma

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Review of
Springhill Care Home
from R S (Husband of Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

My wife's been here for going on two years nearly and has always been cared for and looked after more than I could ever do, so I really appreciate what the home and staff are doing for her. Thank you.

Reply from Deborah Bennett, Manager at Springhill Care HomeThank you for your lovely review. It is much appreciated by everyone at Springhill.Kind regards Deborah

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Review of
Springhill Care Home
from R B (Husband of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

This is the third home my wife has been resident in and it is by far the best. It is a well staffed home and all the staff are caring and helpful both to my wife and myself. Everything has been thought of and everyone knows their job and carries it out well. Any problems are quickly dealt with and I

look upon the staff as friends. I feel at home myself going there as a visitor. The care my wife receives is first class. I have no complaints.

Reply from Deborah Bennett, Manager at Springhill Care HomeThank you for such a lovely review. I'm glad you feel so at home at Springhill and you feel the care is a high standard for your wife. Kind regards Deborah

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Review of
Springhill Care Home
from N C (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

Our mum went into Springhill Nursing Home for end of life care. From the first moment we walked through the door, the staff were welcoming, friendly and professional.
Our dad was quickly put at ease when he went to look around, and the application process for a room was managed seamlessly.
When our

mum was moved into Springhill from the hospice, the nursing staff very quickly re-assessed her needs and contacted the relevant services to ensure she received the equipment needed to keep her comfortable and cared for.
All of the staff were wonderful. The room our mum stayed in was cleaned regularly, the food was excellent and the care and dignity offered to her throughout her short stay at the home was second to none.
Although her participation in activities was limited, the staff went out of their way to make sure she was attended to by the hairdresser that comes every week, and her nails were painted by the beautician.
They offered the same care to our dad who visited every day.

Reply from Deborah Bennett, Manager at Springhill Care HomeThank you so much for taking the time to write such a detailed lovely review. This will really boost morale of the nursing team involved. It was our pleasure to be able to support at such a difficult time. Kind regards

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Review of
Springhill Care Home
from Alan J (Son of Resident) published on 30 June 2025 Submitted via Website • Report

Overall Experience

My father was moved to Springhill from Blackburn hospital on 20th June and died today 22nd June He was very poorly and was on apallitive care plan
I cannot speak highly enough of the care and support given to him in the last 2 days
The attitude, respect and kindness shown to him was exemplary

.The staff were wonderful .He was able to tell us yesterday that he felt respected and his dignity was maintained,the staff were gentle when changing him far gentler than hospital.
There communication with him even though he was unclear in speech was brilliant . I can't speak highly enough of the care he recieved
The Enviroment is really nice ,clean and we were able to put his favorite pictures on the walls and personal items
The staff wereso lovely with my wife and myself
I Recommend this care home
Thank you to all the staff xxxxx

Reply from Deborah Bennett, Manager at Springhill Care HomeThank you for your lovely review. I am so pleased we were able to make those last few days comfortable for him. Kind regards Deborah Bennett Manager

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Review of
Springhill Care Home
from J W (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Springhill for 5 years. Throughout her time there she was treated with dignity and respect. The care was exemplary. She made her room her home with some of her treasured possessions and she was very contented. The kitchen staff went above and beyond to cater for her fussy

diet. When she reached end of life; the palliative care she received was exceptional. Mum passed away very peacefully and I was fully supported throughout the process. I shall be forever grateful to Springhill.

Reply from Deborah Bennett, Manager at Springhill Care HomeIt was an absolute pleasure meeting your mother and your family. Thank you for the lovely review.

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Review of
Birch Green Care Home
from Anne O (Sister of Resident) published on 9 April 2025 Submitted via Postal Card • Report

Overall Experience

My experience of the nursing home from when my sister entered is that all the staff are extremely courteous, welcoming and very helpful and friendly. Extra attention is paid to resident's with lots of photos of friends and loved ones at special events over the year. The residents all appear to be treated

with great care and dignity.

Reply from Emma Morgan, General Manager at Birch Green Care HomeThank you Anne for your lovely feedback. Kind Regards Emma

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Review of
Birch Green Care Home
from Jean B (Wife of Resident) published on 26 March 2025 Submitted via Postal Card • Report

Overall Experience

Birch Green Care Home has looked after my husband with dementia from when I became too ill to continue. He was treated with dignity and respect and settled in well. The staff were so welcoming, kind and compassionate. I cannot thank them enough for the care they have given. My husband enjoyed the varied

activities and we thought the food was excellent. He was living in Birch Green for almost 18 months until he passed away recently.

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Review of
Springhill Care Home
from A R (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report

Overall Experience

My mum was in Springhill Care Home for over 4 years where she was properly cared for by the nicest lot of people ever.
I don't know what I would have done without them, they are all saints.

Reply from Deborah Bennett, Manager at Springhill Care HomeIt was a pleasure nursing your mother and meeting your lovely family regularly. Kind regards.

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Care Homes Owned by Prime Life Ltd in Lancashire

Prime Life Ltd Locations in Lancashire (3)

Prime Life Ltd Reviews in Lancashire (189)

Birch Green Care Home

Springhill Care Home

Birch Green Care Home

Birch Green Care Home

Birch Green Care Home

Birch Green Care Home

Birch Green Care Home

Springhill Care Home

Birch Green Care Home

Birch Green Care Home

Birch Green Care Home

Birch Green Care Home

Springhill Care Home

Springhill Care Home

Springhill Care Home

Springhill Care Home

Springhill Care Home

Birch Green Care Home

Birch Green Care Home

Springhill Care Home

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