Care Homes Owned by Roseberry Care Centre (England) Ltd in Buckinghamshire

Hamilton House has gone through some recent changes and upgrading, which are much improved. The staff are always kind and compassionate to my husband who has complex dementia - even when he is very demanding of their patience! Whenever I visit I'm made to feel welcome. The home is kept clean and my husband enjoys the varied meals produced by the chefs.

The staff are very friendly and look after him very well.

I really want to express my gratitude to all the staff at Hamilton house you have been absolutely amazing with my mum who is one hell if a feisty lady. You have treated her with patience and dignity and you have given me my life back. A special thank you to Marie and Agi and Kirsty for all you have done to help settle my mum into your lovely home. The staff are his amazing and I have felt so supported throughout the transition of my mum moving to you. I cannot thank you enough

My Dad had spent several months in Hospital prior to coming to Hamilton House. We were very concerned and worried ans a family about moving Dad into care for his long term future. However, from the start to where Dad is now has been 2nd to none and I would strongly recommend any one considering Hamilton House as a forever home, or just rest bite care to sign up today! Absolutely fantastic. Thank-you to all

All the carers are kind and always so helpful, my Mum is really happy in there,

My aunt moved to Hamilton House over a year ago. She has received excellent care; the team of carers, nurses, domestic staff, and kitchen staff are wonderful. The manager has accommodated the changing needs of my aunt and the nursing staff are in regular contact if needed. My aunt loves it at Hamilton House, it really has become her home. Activities are offered every day and these are great fun for all residents. I visit regularly and feel welcomed by everyone. I understand that it is a difficult choice when a loved one has to move into residential care but I know that my aunt is happy, cared for and treated with dignity, kindness and love.

Staff go above and beyond to make residents feel like it's their home, and are as comfortable as possible. Their understanding of the worries of residents relations, helps us deal with situations of having to put loved ones in care. Medical needs are reviewed and responded to quickly.

After she passed away, staff continued to support us as a family. We're forever grateful.

What can I say about Hamilton House Care Home, our back story is my mother was sent here after 22 weeks in the hospital with 2 weeks to live, bad sore holes in her back, lost weight and could not talk on arrival. But this home and every member of staff from manager, carers right down to housekeeping did not give up on her for 1 minute. Their love and care constant throughout. I got to spend another year and a half with her, laughing, healing and being loved. I feel blessed that she was sent here. Sadly I lost her but I know she was so happy and loved by staff. Thank you for saving her and giving me more time love her more

My dad's last days were handled with expertise, sensitivity and kindness.

Hi although mum seems okay, we have had a tv that I paid for and two phone chargers stolen from her room and no contact has been made from the manager! No one is accountable! Poor contact! Didn’t even tell her daughters that she was going to the hospital! Not sure what the world is coming to! Stealing off a vulnerable resident!

We could not have wished for a more peaceful place for Mum to spend her last days. Staff are so kind and caring, going out of their way for Mum and her family. Thank you to all for the compassion showed at the most difficult time. We listened to the birds outside her spacious room and Mum was kept so comfortable by a lovely team of people. Nothing was too much trouble. Thank you all at Hamilton House.

Hamilton House Care Home is by far the best care home that my grandmother has stayed in. Super friendly staff with great attention to residents, the manager is very welcoming and hands on with all residents. Thank you to everyone at Hamilton House Care Home!

The nurses are really well-trained and excellent at their job! I would highly recommend this care home for all.

Very happy with the home and staff. Mum and settled well.

The Manager and Carers at Hamilton House Care Home are friendly and cheerful, which makes a nice atmosphere. If there are any complaints or problems they are usually dealt with willingly and quickly. When I visit I am made to feel welcome by the staff, which makes visiting more of a pleasure.

On the whole, I find Hamilton House Care Home a satisfactory home. However, there are a few small issues i.e. the food is not very good, my husband has trouble cutting food and is not always helped with this. I am usually there at lunchtime so I help him with eating. Overall, I find the staff excellent and very caring. They treat the residents with dignity and patience.

There have been a few occasions during the early part of this year where I had to work with management and nursing staff to resolve issues both with medication (largely due to communication breakdowns between the local GP practice and the care home) and (typical agency) staff not taking the critical time to understand my Mum's needs properly. Thanks to the diligence and persistent efforts from the nursing staff to improve communication with the local GP practice as well as significant effort from the current manager and her team to recruit and engage with permanent staff and reduce reliance on agency staff, these issues reduced significantly in the last 4 - 5 months.

My mum received palliative care here for 3 weeks, she was moved 3 times to different rooms. In her 2nd room the heating didn't work, the window didn't close, her toilet blocked and her call alarm on her frame didn't work, the batteries were dead. I found her cold and distressed when I went in, it was upsetting for her and me. Some staff were good at their jobs but there just wasn't the care I expected her to receive being terminally ill. I had to complain about the way she was neglected. When she was moved for the final time she was comfortable and had more care but it should have been this way from day 1. Not what you expect when you entrust your loved one to a care home.

My father was only with Hamilton House Care Home for 2 short weeks but the respect and kindness shown to him in that period made a very difficult decision much easier. All of the staff could not have been kinder both to my father but also to us as a family and I know that made such a difference to him. My parents have been married for 66 years and to be able to spend time with him made such a difference to my mum so thank you from the whole family.